Cadillac SRX Complaints (2016)

169 consumer complaints on file.

#11603152July 18, 2024
EXTERIOR LIGHTING, VISIBILITY/WIPER
I recently had to drive at night. The low beams are so dim you cannot drive. I have to drive with the high beams. The low beams are on, but not bright enough to drive. What is the fix for this. Thanks
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598093July 1, 2024
TIRES:SIDEWALL, TIRES
Vehicle is low mileage for its age (@ 30,000 miles) . Four (4) Goodyear tires identified in this report were purchase 04/28/2024 and as of 07/01/2024 had been driven @ 600 miles. On 07/01/2024, the rear drivers' side tire deflated while the vehicle was operational. Vehicle was immediately pulled off the roadway into a parking lot. Tire was removed by roadside service and at that time was noticed a clear "rupture" (although the tire was deflated, the sidewall had a noticeable bulge covering approximately 20% of the tires sidewall surface).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595991June 23, 2024
EXTERIOR LIGHTING
RE: 2016 Cadilliac SRX Low Beam Headlights The low beam headlights on the vehicle are extremely dim. It makes it challenging turning onto a street or intersection which does not have its own lighting or another car in the opposite lane. Due to the low visibility, I am forced to excursive judgement to ensure you are in the correct lane. My passengers have even noticed it and had other people drive the car at night with me and they said the same. I purchased the with 36,497 miles. I did speak to Cadillac prior, they knew about the issue, told me I to take it to one of the auto parties, I would have to pay for the new assembly and then send it to them to be reimbursed. At the time the estimate was around 2,200. Due to this issue try not to drive at night, especially on streets with no lights. Have you all received a lot of complaints about this head light issue? Has a recall been issued?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595124June 18, 2024
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2016 Cadillac SRX. The contact stated that the low-beam headlights did not provide proper illumination while driving. The contact stated that the low-beam headlights illuminated the roadway very dim, and the high-beam headlights worked as intended. As a result, the visibility of the roadway was impaired, and the high-beam headlights were needed to drive safely. The vehicle was taken to an independent mechanic where it was diagnosed that the headlight relay could be replaced; however, it might only be a temporary fix. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 102,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577905March 17, 2024
ELECTRICAL SYSTEM
Water makes its way inside the car. Drains seems to be clogged and interior carpet and roof gets wet. As a result lift gate will no longer open as water made its way to the back.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576856March 12, 2024
UNKNOWN OR OTHER
Low beam on headlights are too dim to see the road after dark. I have to use high beams to see but this may blind on-coming drivers. Don’t see how this is not a safety recall. Seems to be a common problem on these cars. Only had 59,000 miles when I first noticed the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574029February 26, 2024
EXTERIOR LIGHTING
The headlights on my 2016 Cadillac SRX are no-longer lighting up the road. It is not the bulb, they still work but they only light up a fraction of what they did in the past. The bights light up the road great but I can't drive with them on all the time. As I searched on the internet I see this is a common issue with the reflection material failing. It has been a know issue and a recall was never issued. I can not understand why a recall isn't issued due to the safety issues related to driving at night. Is this being considered for recall - if seems unfair to force me to pay to repair something that is know to be an issue and related to safety.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564806January 11, 2024
EXTERIOR LIGHTING
Subject: Urgent Safety Complaint - 2016 Cadillac SRX Headlight Performance National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation (ODI) Vehicle Identification Number (VIN): [XXX] Dear National Highway Traffic Safety Administration, I am writing to submit a formal safety complaint regarding a critical issue with the headlights of my 2016 Cadillac SRX. My name is [XXX] , and I believe there may be a safety-related defect in the vehicle's design or manufacturing. Despite replacing the bulbs and personally funding a comprehensive cleaning and resurfacing of the headlight covers, the performance of the headlights has significantly deteriorated. Through extensive research, I have found that numerous owners share similar concerns, indicating a potential widespread issue that may be linked to a manufacturing defect. This matter is of great concern, especially considering the safety implications associated with diminished visibility during nighttime driving. The reflective surfaces within the headlight housing appear to be degrading, affecting not only my vehicle but potentially posing a safety risk to other owners of the 2016 Cadillac SRX. As a responsible consumer and a parent of a 15-month-old child, my top priority is the safety of my family. Nighttime driving has become increasingly worrisome due to the compromised visibility, prompting me to bring this matter to the attention of the National Highway Traffic Safety Administration for further investigation. I kindly request the NHTSA's Office of Defects Investigation to thoroughly review this safety complaint and take appropriate actions to ensure the safety of all affected consumers. I have included my contact information and relevant vehicle details for your reference. Thank you for your prompt attention to this matter. I trust that the NHTSA will undertake the necessary steps to investigate and address this potential safety issue promptly. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (F
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564318January 9, 2024
ELECTRICAL SYSTEM, POWER TRAIN
Transmission issues of going into Gear.Display for Cue system not functional
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536436August 4, 2023
UNKNOWN OR OTHER
The Cadillac CUE Infotainment system is malfunctioning. The screen randomly jumps around and changes to different information while driving. Once the back up camera zoomed in and out rapidly while backing up this happened just one time so far. We have looks this up it seems to be a common issue there is a reset fix but it just continues to happen and it seems to the only recourse is to replace the whole thing which of course is expensive. The reason for buying this brand is the supposed "quality" and that has not been the case. When I first bought this specific vehicle which was used but certified I had trouble with the sirius xm radio going in and out and then not functioning at all. I took it back to the dealer they laughed at me and told me it was working fine. I drove away and 5 minutes later it did not work. I spent hours on the phone with Sirius. I went to a stereo installer who could figure out nothing, finally Sirius XM figured out the antennas on these have two parts and the part need for the the satellite radio was not functioning. I took it back to the dealer and they so kindly split the cost with me to repair this cost me I believe it was $350 that was half. How would you know that test driving because the radio worked. It was not until I transfered my subscription that the problem revealed itself. Cadillac would not stand behind it's product as they are not standing behind these Cue infotainment systems. They are expensive and dangerous as I don't feel I can trust the camera anymore.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11529912July 1, 2023
AIR BAGS, SEAT BELTS
Passenger seat belt will not extend for Passenger to wear for safety.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528422June 22, 2023
AIR BAGS, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The automatic trunk does not work. I'm unable to open and/or use my trunk. Moon roof does not open Airbag light is on Vehicle jerks very hard while operating in drive
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524319May 29, 2023
EXTERIOR LIGHTING
Head lights are very dim. When I took a vacation through Arizona and parts of Southern California where street lights were not present it was very hard and unsafe to see where I was going due to lights being so dim. Estimate to replace was so out of my budget. Don’t know what to do. Please help
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521814May 13, 2023
EXTERIOR LIGHTING
The headlights in low beam mode no longer are bright enough to safely see or be properly seen at night. This problem is documented by many owners of this same vehicle and similar cadillac vehicles, and many videos are available on Youtube documenting this as a fact as a frequent problem by all owners. It is being ignored and needs to be addressed. There is apparently even a class action lawsuit for the 2016 SRX. A video exists that shows the problem is the inside reflective material is being burned out due to heat of the bulbs making the surface no longer reflective. Drivers end up keeping high beams on at all times which blinds other drivers and this can lead to many vehicle accidents with property damage, injury and deaths. There needs to be a recall and replacement of the entire housing and then use low heat LED bulbs or a new type reflective surface inside that will not degrade as is commonly happening. The vehicle was in this condition when I first purchased it used. I was unaware for a long time due to not driving it at night. I have now had to drive several times at night and found it to be very unsafe to use because of the headlight problems. I researched and easily found hundreds of the same complaint. How about actually do something about this and not just ignore it before someone you personally care about gets hurt because of an accident. I will be contacting the dealership but doubt they will do anything. No one wants to accept responsibilty because of the costs, but the cost of ignoring it can be very high.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521096May 9, 2023
EXTERIOR LIGHTING
Regular headlights are too dim to be seen at night and it’s verry dangerous to drive at night even after replaceing the a brighter light also happends on Cadillac ats from 2018
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517786April 19, 2023
EXTERIOR LIGHTING:HEADLIGHTS:BULBS
The contact owns a 2016 Cadillac SRX. The contact stated while driving at night she was unable to see the roadway due to the headlights not providing adequate illumination. The contact stated the TPMS warning light was illuminated. The contact stated that she used the high-beam headlights to continue driving. The contact took the vehicle to the local dealer and was informed that no failure was found with the headlights. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513066March 21, 2023
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2016 Cadillac SRX. The contact stated that the headlights were dim while driving at night. The contact stated that the failure obstructed her vision while driving at night. The contact had taken the vehicle to the dealer where the failure was acknowledged; however, the vehicle was not under recall or warranty. The contact was provided an estimate for the repair. The manufacturer was notified of the failure and the contact was provided a case number. The vehicle was not repaired. The failure mileage approximately 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511908March 15, 2023
EXTERIOR LIGHTING
Normal headlight illumination is insufficient and dangerous to see safely ahead. I must always use bright lights to see
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511639March 13, 2023
SUSPENSION
The rear toe bar had a recall on it that was replaced. The replacement part is not adjustable. The back wheels are pointed out because of the rear tow bar not being able to be adjusted. This causes the car to pull side to side while driving on snow and ice. I can't go over 30 mph or the car loses control.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510517March 7, 2023
EXTERIOR LIGHTING:HEADLIGHTS
Headlamp are so dim due to condensation that it’s so dangerous to drive at night
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Cadillac SRX