Cadillac SRX Complaints (2013)

393 consumer complaints on file.

#10632584September 11, 2014
ENGINE
1ST EVENT ON 9/6/14: ENTERING FREEWAY AT 45 MPH, INCREASED ACCELERATION TO MERGE AND THE ENGINE SUDDENLY LAGGED WITH ZERO POWER FOR 2-3 SECONDS WHEN THE CAR TRIED TO SHIFT INTO THE NEXT GEAR. 2ND EVENT 9-11-14: ACCELERATED FROM A STOP. OPERATED PROPERLY THROUGH 1ST AND 2ND GEAR. WHEN THE TRANSMISSION SHIFTED INTO 3RD GEAR, THE ENGINE LAGGED/LOST POWER. ACCELERATOR CONTINUED TO BE DEPRESSED AND 2-3 SECONDS LATER, FULL POWER CAME BACK. ADDITIONAL EVENT AUG-2014: A PASSING MANEUVER REQUIRED HARD ACCELERATION WHICH RESULTED IN A LAG WHEN THE TRANSMISSION TRIED TO SHIFT INTO A PASSING GEAR. AGAIN WE HAD ZERO POWER WITH THE ENGINE DROPPING TO IDLE FOR AT LEAST 3 SECONDS AND THEN SUDDENLY COMING BACK UP TO SPEED. NOTE: WE'VE HAD THE CAR REPROGRAMMED PER NHTSA RECALL 14132 IN JUNE 2014. THIS IS THE SAME SYMPTOMS BUT OCCURRING AT MUCH HIGHER SPEEDS AND GEAR SELECTION. CAR IS UNSAFE AS THE POWER LOSS COULD'VE RESULTED IN A REAR END COLLISION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619580August 11, 2014
AIR BAGS, POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
2013 CADIILAC SRX. CONSUMER WRITES IN REGARDS TO VEHICLE TRANSMISSION MALFUNCTION. *SMD ON JUNE 14, 2014, THE CONSUMER WAS INVOLVED IN AN ACCIDENT, IN FRONT OF HIS RESIDENCE. THE LAST TIME, THE CONSUMER WAS AT THE DEALER, HE COMPLAINED ABOUT THE TRANSMISSION ACTING STRANGE. IN PARTICULAR WITHOUT WARNING, IT WOULD RACE, THE RPM WOULD SURGE AND IT WAS NECESSARY TO BRAKE DURING THOSE TIMES. WHEN HE ENTERED THE DRIVEWAY, THE AUTOMATIC TRANSMISSION WAS IN GEAR. HE BROUGHT THE VEHICLE TO A FULL AND COMPLETE STOP, WITH HIS RIGHT FOOT MAINTAINING CONSTANT PRESSURE ON THE BRAKE PEDAL, HE MOVED THE GEAR INDICATOR FROM DRIVE TO PARK. IMMEDIATELY UPON DOING SO, THE TRANSMISSION STARTED RACING. AS THE VEHICLE WAS IN PARK, HE TOOK HIS RIGHT FOOT OF THE BRAKE PEDAL. HIS HANDS WERE NOT ON THE STEERING WHEEL AND HIS FOOT WAS NOT ON THE BRAKE OR ACCELERATOR PEDAL. WITH THE ENGINE RACING, HE REACHED FOR THE KEY TO TURN OFF THE ENGINE, BUT THE VEHICLE SUDDENLY LURCHED FORWARD, OUT OF PARK AND SHOT FORWARD. THE VEHICLE MOVED APPROXIMATELY 15 FEET, KNOCKING OVER A LARGE PLANTER, A FOUR INCH STATUE AND FINALLY COMING TO REST AGAINST A BRICK FACADE OF HIS HOME. DURING THE ORDEAL, THE AIR BAG DID NOT DEPLOY. FOUR DAYS LATER, THE CONSUMER RECEIVED A RECALL NOTICE IN THE MAIL, REGARDING THE TRANSMISSION PROBLEM. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10616499July 30, 2014
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
2013 CADILLAC SRX. CONSUMER WRITES IN REGARDS TO ACCELERATION PROBLEMS. *SMD THE CONSUMER STATED HE WAS INVOLVED IN HEAD-ON COLLISION, TWO DAYS PRIOR TO RECEIVING THE RECALL NOTICE, REGARDING A 3-4 SECOND LAG IN ACCELERATION. THE CONSUMER WAS INJURED AND THE VEHICLE HAD SIGNIFICANT FRONTAL DAMAGE. THE CONSUMER STATED WHEN HE ATTEMPTED TO MAKE A LEFT TURN, THE VEHICLE HESITATED AND BY THAT TIME, ANOTHER VEHICLE WAS COMING TOWARD HIM. THE CONSUMER REFERENCED RECALL # 14V212000. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10605290June 23, 2014
SERVICE BRAKES, AIR BAGS
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE FAILED TO STOP WHEN THE BRAKE PEDAL WAS DEPRESSED AND CRASHED INTO THE PRECEDING VEHICLE. THE AIR BAGS FAILED TO DEPLOY AND THE CONTACT SUSTAINED BACK INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 7,800.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10592732May 20, 2014
SEATS
POWER DRIVER SIDE SEAT WILL STICK AND WILL NOT LOWER. MEMORY SYSTEM FOR POWER SEATS FAULTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588552May 15, 2014
STRUCTURE
THIS VEHICLE IS EQUIPPED WITH BLIND SPOT SENSORS AND THE ONES LOCATED ON THE PASSENGER SIDE OF THE VEHICLE HAVE NEVER WORKED PROPERLY FROM THE TIME OF PURCHASE OF THE VEHICLE. WE HAVE BEEN WORKING WITH THE DEALERSHIP FOR RESOLUTION FOR THE PAST YEAR AND A HALF WITH NO SUCCESS. THE SENSOR ONLY WORKS 40 PERCENT OF THE TIME AND THE REMAINDER IS JUST FALSE READINGS OR NO READINGS AT ALL CREATING THE POTENTIAL FOR AN ACCIDENT THAT COULD BE LIFE THREATENING. I FILED A COMPLAINT WITH GM AND THEY HAVE COME BACK AND SAID THIS IS NORMAL AND THEY WILL NOT ADDRESS THE ISSUE, I FIND IT HARD TO BELIEVE THAT THEY CONSIDER A SAFETY FEATURE DESIGNED TO PREVENT ACCIDENTS ON THE HIGHWAY THAT ONLY WORKS 40 PERCENT OF THE TIME AS BEING NORMAL. IF THIS ISSUE IS NOT ADDRESSED AT SOME POINT IN TIME THERE WILL BE A FATAL ACCIDENT. IT IS NOT A MATTER OF IF, BUT ONE OF WHEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588068May 13, 2014
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
APPROX 5 SECOND LAG IN ACCELERATION WHEN DEPARTING PARKING SPACE. TWO OCCASIONS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10586642May 5, 2014
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
TWO PROBLEMS, 1) THE FUEL GAUGE DOES NOT ACCURATELY REFLECT THE AMOUNT OF FUEL LEFT IN THE TANK AND 2) THE RANGE REPORTED ON THE INSTRUMENT PANEL DOES NOT REFLECT THE AMOUNT OF FUEL REMAINING. 1) VISUALLY THE GAUGE NEEDLE DOES NOT GRAPHICALLY ALIGN WITH THE TIC MARKS SHOWING FULL, 3/4, 1/2, 1/4 AND LOW LEVEL. THIS MAKES IT VERY HARD TO FIGURE OUT JUST HOW MUCH FUEL IS LEFT IN THE TANK. 2) THE "RANGE REMAINING" INDICATOR TRACKS FASTER FUEL USE AS THE FUEL LEVEL DECREASES. THE LAST QUARTER TANK (AS SHOWN ON THE VISUAL GAUGE) IS USED UP IN LESS THAN 50 MILES, WHICH DOESN'T MAKE SENSE IF THE FULL TANK READS A FULL RANGE OF 345 MILES. THE RANGE INDICATOR DOES NOT SEEM TO CORRESPOND TO THE LEVEL OF FUEL IN THE TANK. WITH A LOW AMOUNT OF FUEL, LESS THAN A 1/4 TANK, THE "RANGE REMAINING" INDICATOR DROPS OFF VERY RAPIDLY, WITHIN LESS THAN TEN MILES OF DISTANCE TRAVELED AT CONSTANT SPEED, FROM A RANGE OF ABOUT 50 MILES TO 0 MILES LEFT. DRIVING ON DESERT ROADS WITHOUT MANY GAS STATIONS AROUND, MAKES FOR A REAL GUESSING GAME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10586213May 2, 2014
POWER TRAIN, STRUCTURE:BODY
TIME LAG WHEN CAR IS AT A HILL STOP OR FWD GEAR HESITATION FROM COMING OFF HILL OR RXR CROSSINGS, WOULD ROLL BACKWARD FROM COMING OUT OF BRAKE TO GAS PEDAL LIKE NO PWR RESPONSE FROM ENG. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10584633April 24, 2014
VEHICLE SPEED CONTROL, ENGINE
STOPPED AT A LIGHT. LIGHT CHANGED TO GREEN AND PRESSED PEDDLE TO ACCELERATE. VEHICLE STARTED NORMALLY INTO INTERSECTION AND THEN WOULD NOT CONTINUE FOR 5 TO 7 SECONDS. THE ENGINE WAS AT IDLE, NOT STALLED, AND WOULD NOT RESPOND TO THE PEDDLE NO MATTER WHAT INPUT WAS RENDERED. BEEN TO DEALER SEVERAL TIMES AND EVEN HAD A RECORDER INSTALLED, BUT THEY COULD FIND NOTHING WRONG AND RETURNED THE VEHICLE TO US. THIS WILL EVENTUALLY CAUSE A FATALITY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10582904April 15, 2014
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH, THE VEHICLE LOST ACCELERATION POWER WITHOUT WARNING. THE VEHICLE REGAINED POWER INDEPENDENTLY. THE FAILURE RECURRED A DOZEN TIMES OVER A PERIOD OF SEVEN MONTHS. THE VEHICLE WAS TAKEN TO THE DEALER, WHO COULD NOT DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 1,500 AND CURRENT MILEAGE WAS 4,349.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10583002April 15, 2014
POWER TRAIN
THE VEHICLE LOST POWER IMMEDIATELY UPON ACCELERATION. THE ISSUE REPEATED ITSELF TWICE SINCE THIS FIRST TIME. IT PRESENTS DANGER OF COLLISION TO ANYONE INSIDE. DESPITE HAVING A WARRANTY NOBODY IS WILLING TO REPAIR THE ISSUE. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10579163April 11, 2014
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH, THE VEHICLE SUDDENLY LOST ACCELERATION POWER. THE VEHICLE REGAINED POWER INDEPENDENTLY. THE FAILURE OCCURRED FOUR TIMES OVER A PERIOD OF A YEAR. THE VEHICLE WAS TAKEN TO THE DEALER WHO COULD NOT DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 6,000. UPDATED 5/27/14*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10577774April 6, 2014
ELECTRICAL SYSTEM, ENGINE, FUEL SYSTEM, GASOLINE
AFTER COMING TO A STOP SIGN OR TRAFFIC LIGHT, I WILL TRY TO PUSH MY GAS PEDAL AND THE SRX WILL MOVE ABOUT 2 FEET OR SO AND THEN COMPLETELY STOP. THIS HAS HAPPENED 4 OR 5 TIMES AND BECAUSE THE DEALERSHIP CANNOT RECREATE THE PROBLEM, THEY SAY THERE'S NOTHING THEY CAN DO. THE SRX DOESN'T MAKE ANY NOISE WHILE PUSHING THE PEDAL, IT JUST ACTS AS IF THE CAR IS TURNED OFF. THE ONLY WAY TO MAKE IT MOVE AGAIN IS IF I CHANGE IT INTO REVERSE OR NEUTRAL AND THEN BACK INTO DRIVE. I'VE BEEN ALMOST KILLED AT DIFFERENT INTERSECTIONS ON SEVERAL DIFFERENT OCCASIONS SINCE I BOUGHT THE CAR IN JULY OF 2013. THE CUE SYSTEM IS ALSO HAVING SOME ISSUES SUCH AS THE RADIO WILL COMPLETELY STOP WORKING FOR SEVERAL MINUTES AT A TIME EVEN THOUGH IT SHOWS THAT I'M PUSHING BUTTONS TO CHANGE THE CHANNEL OR VOLUME. I OWNED A 2011 SRX BEFORE AND NEVER HAD THIS PROBLEM. I'M 8 MONTHS PREGNANT AND AFRAID THAT I'LL END UP IN A DEADLY VEHICLE CRASH. PLEASE HELP! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10576980April 2, 2014
VEHICLE SPEED CONTROL
THIS INCIDENT HAS OCCURRED 5 TIMES ON MY VEHICLE. THE MOST RECENT TODAY, 4/2/2014. WHAT HAPPENS IS I PUSH ON THE GAS PEDAL AND THEIR IS A DELAY OF 4 SECONDS BEFORE THE CAR ENGAGES AND MOVES. FIRST TIME THIS OCCURRED WAS WHEN I WAS GETTING ON HIGHWAY. I PUSHED DOWN ON THE GAS PEDAL AND THE CAR DID NOT MOVE. TWO TIMES I HAD THIS ISSUE OCCUR WHEN I CAME TO A COMPLETE STOP AT A STOP SIGN. I PUSHED ON THE GAS AFTER STOPPING AND THE CAR DID NOT MOVE. I HAD ANOTHER INCIDENT AFTER BACKING OUT OF A PARKING SPOT. I SHIFTED THE CAR INTO DRIVE AND THEN PUSHED ON THE GAS PEDAL AND THE CAR DID NOT MOVE. THE LATEST INCIDENT TODAY OCCURRED WHEN MAKING A RIGHT HAND TURN. AFTER I COMPLETED THE TURN I PUSHED ON THE GAS AND THE CAR DID NOT MOVE. IN EACH INCIDENT, IT FEELS LIKE THE CAR IS TRYING TO ENGAGE AND THEN IT FINALLY KICKS IN. I HAVE TAKEN THE VEHICLE INTO LINDSAY CADILLAC DEALERSHIP AND THEY HAVE TOLD ME THIS IS NORMAL BEHAVIOR FOR THIS VEHICLE AND NOTHING IS THE MATTER WITH IT. THEY REFER TO A JANUARY 2014 POST ON THEIR BLOG SITE. WHEN THEY READ IT TO ME I CONFIRM I WAS NOT PASSING A VEHICLE NOR DID I DO A ROLLING STOP SINCE THAT IS WHEN THEY SAY THIS ISSUE WOULD OCCUR. I DID SPEAK WITH GM CUSTOMER CARE AFTER MY VISIT TO THE DEALERSHIP WHEN THEY TOLD ME THEY COULD NOT FIND A PROBLEM AND THEY WERE SHOCKED TO HEAR ME SAY THE DEALERSHIP STATED THIS IS NORMAL BEHAVIOR. THEY TOLD ME IT WAS NOT. I AM NOW REPORTING THIS ISSUE TO YOU HOPING YOU CAN LOOK INTO IT WITH GM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10575497March 29, 2014
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
I PURCHASED MY 2013 SRX AT THE END OF MARCH 2013. ON MORE THAN 4 OCCASIONS I HAVE BEEN AT A STOP. WHEN I PRESS THE ACCELERATOR THE CAR COASTS SLIGHTLY BUT DOES NOT GO. I PULL OFF THE ACCELERATOR AND PUSH THE ACCELERATOR AGAIN. AFTER REPEATING THIS PROCESS, AND SEVERAL SECONDS LATER THE VEHICLE WILL SLOWLY MOVE. I HAD IT IN THE DEALERSHIP IN JANUARY AND THEY COULD NOT FIND ANYTHING WRONG. IT HAS HAPPENED SEVERAL TIMES AGAIN INCLUDING TWICE WITHIN THE LAST WEEK AND I HAVE SCHEDULED ANOTHER APPOINTMENT FOR NEXT WEEK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10575499March 29, 2014
ELECTRICAL SYSTEM, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
MY RADIO DOESN'T ALWAYS WORK. IT SEEMS THAT I CAN HEAR THE SIRIUS RADIO STATIONS BUT THE I CANNOT HEAR THE FM STATIONS. THE FIRST TIME THIS HAPPENED WAS THE WEEK I PURCHASED THE CAR AND I THOUGHT IS WAS "OPERATOR" ERROR SINCE THE SYSTEM WAS VERY DIFFERENT THAN MY PREVIOUS CAR. I INITIALLY THOUGHT I MAY HAVE INADVERTENTLY HIT MUTE. OVERTIME I REALIZED MUTE WAS NOT ON, AND THAT I COULD HEAR THE SIRIUS RADIO STATIONS. WILL BE TAKING IT TO THE DEALERSHIP NEXT WEEK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10573822March 20, 2014
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT APPLIED EXTREME FORCE TO THE ACCELERATOR PEDAL BUT TO NO AVAIL. THE FAILURE WAS RECURRING OVER A SIX WEEK TIME SPAN. THE VEHICLE WAS TAKEN TO DEALER, WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. UPDATED 4/26/14*CN *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10568113March 10, 2014
VEHICLE SPEED CONTROL
TWICE I HAVE BEEN STOPPED AT A STOP LIGHT . . . WHEN IT WAS TIME TO GO, I PUSHED THE GAS, IT WENT A LITTLE WAYS (A FEW HUNDRED FEET) AND THEN IT LOST POWER (FOR LACK OF A BETTER TERM) . . . I HAD THE GAS PEDAL TO THE FLOOR, BUT THE VEHICLE WOULDN'T GO. AFTER ABOUT 5-8 SECONDS, IT PEALED OUT AND WENT. AGAIN, THIS HAPPENED TWICE - TWO DAYS IN A ROW. IT HASN'T HAPPENED SINCE THEN, THOUGH I HAVE EXPERIENCED A SLIGHTER HESITATION SEVERAL TIMES COMING OFF A STOP. ALONG WITH THIS, I CAN ALSO BE DRIVING DOWN THE ROAD WITH NOTHING IN FRONT OF ME, BEHIND ME, OR ANYWHERE AROUND ME, AND THE COLLISION LIGHTS FLASH AND THE SEATS VIBRATE AS IF I AM APPROACHING ANOTHER VEHICLE TO QUICKLY. AGAIN, IT DOES THIS WHEN NOTHING IS AROUND ME. THIS TYPICALLY HAPPENS WHEN I'M GOING DOWN THE INTERSTATE AT 65-70 MPH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563358February 7, 2014
ENGINE, VEHICLE SPEED CONTROL
I WAS DRIVING ON A SIDE ROAD, CAME TO A BUSY ROAD STOP SIGN, STOPPED, WENT TO TURN RIGHT AND LOST ACCELERATION POWER FOR APPROXIMATELY 5 SECONDS. MY CAR JUST COASTED INTO THE DIRECTION I WAS TURNING MY STEERING WHEEL. NO POWER! FORTUNATELY, AT THE TIME, THERE NO CARS COMING CLOSE ENOUGH, TO MAKE MY VEHICLE A HAZARD. BUT, IF THE CONDITIONS WERE DIFFERENT, I CERTAINLY WOULD HAVE BEEN IN DANGER. THE POWER PICKED BACK UP AFTER A FEW SECONDS, AND I HAD ACCELERATION POWER AGAIN. THE SAME SCENARIO HAS HAPPENED 4 TIMES NOW, ALWAYS AFTER STOPPING AND THEN TRYING TO ACCELERATE, AND LOSING POWER FOR A FEW SECONDS, APPROX. 5 SECONDS. IT BEGAN ON 10/13/13, THEN ON: 11/4/13, 1/3/14. AND 2/3/14. I BOUGHT THIS 2013 CADILLAC SRX LUXURY BRAND NEW ON 4/20/13. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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