Cadillac SRX Complaints (2012)

417 consumer complaints on file.

#10968690March 27, 2017
ENGINE
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. WHILE DRIVING 40 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THERE WAS NO OIL IN THE VEHICLE AFTER HAVING REPLACED THE OIL SEVEN WEEKS PRIOR. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 127,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958764March 6, 2017
UNKNOWN OR OTHER
CAR IS PARKED. REAR LIFT GATE WILL NOT STAY OPEN. OPENS THEN CLOSES ERRATICALLY. COULD CAUSE BODILY HARM IF A PERSON GETS CAUGHT IN THE WILD SWING OF THE LIFT GATE. THE CAUSE COULD BE AN ELECTRICAL CONTROL MODULE. MY DEALERSHIP KEEPS TELLING ME THERE IS A RECALL PENDING BUT THIS PROBLEM BEGAN TWO YEARS AGO AND IS STILL ONGOING. I AM NOT ABLE TO USE THE LIFT GATE OF THIS VEHICLE FOR FEAR OF BODILY HARM. PLEASE NOTIFY ME WHEN A RECALL HAS BEEN ISSUED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957597February 28, 2017
ELECTRICAL SYSTEM, VISIBILITY/WIPER, EXTERIOR LIGHTING
MY WIFE AND I WERE RETURNING HOME FROM AN PATRIOTIC CONCERT WHEN WE LOSS THE HEADLIGHT ON THE DRIVERS SIDE OF THE VEHICLE AND THE CHECK LEFT LOW BEAM HEADLIGHT WARNING DISPLAYED IN THE DRIVER'S INFORMATION DISPLAY. WHEN WE GOT HOME I NOTICED THE DRIVER'S SIDE HEADLIGHT ASSEMBLY HAD MOISTURE IN IT AND THE LIGHT WAS NOT FUNCTIONING. I TOOK THE VEHICLE TO THE DEAL FOR REPAIRS. I WAS TOLD THE LIGHT NEEDED TO BE REPLACED AND THAT I MAY WANT TO REPLACE THE LIGHT ASSEMBLY BECAUSE MOISTURE IN THE LIGHT ASSEMBLY IS A KNOWN ISSUE AND THE LIGHT COULD FAIL AGAIN IF THE ASSEMBLY ISN'T REPLACED. I ASKED IF THE PROBLEM WAS A KNOW ISSUE; THE SERVICE MANAGER SAY IT HAPPENS EVERY SO OFTEN. I TOLD HER TO ORDER THE LIGHT ASSEMBLY. WHEN I GOT HOME I GOOGLED THE PROBLEM. IT APPEARS THIS IS A KNOWN PROBLEM ON THE SRX THAT GOES BACK TO 2010 SRXS. I BELIEVE THIS IS A SAFETY ISSUE DUE THE POSSIBILITY OF LOSING BOTH HEADS IN AN INOPPORTUNE TIME AND CADILLAC SHOULD ADDRESS THE ISSUE IMMEDIATELY. 95 PROBLEMS REPORTED; NO DEATHS YET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10940261January 7, 2017
EXTERIOR LIGHTING
VEHICLE LOW BEAM/DAYTIME RUNNING LIGHTS ILLUMINATION DOES NOT ALLOW YOU TO SEE THE ROAD AT NIGHT MAKING IT A SEVERE SAFETY HAZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10940153January 6, 2017
AIR BAGS, SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. WHILE DRIVE APPROXIMATELY 30-40 MPH, THE BRAKE PEDAL WAS DEPRESSED AND FAILED TO STOP THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. AS A RESULT, THE CONTACT CRASHED INTO A GUARDRAIL AND TELEPHONE POLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED MINOR INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN AUTO BODY SHOP, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 14V571000 (SUSPENSION), BUT WAS STILL HAVING ISSUES. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10938971January 1, 2017
VEHICLE SPEED CONTROL
WHILE TURNING INTO A PARKING SPACE MY CAR SUDDENLY ACCELERATED CRASHING HEAD ON INTO THE VEHICLE PARKED IN THE DIRECTLY IN FRONT OF MY CAR DRIVING THAT CAR BACK APPROXIMATELY 20 FEET. MY CAR CONTINUED ON FOR APPROXIMATELY ANOTHER 40 FEET AFTER THAT IMPACT BEFORE I BRAKED HARD TO A STOP. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10937425December 26, 2016
EXTERIOR LIGHTING
LOW BEAM HEADLAMPS ARE DISFUNCTIONAL. THEY ARE SO DIM, YOU CANNOT DRIVE THE VEHICLE AT NIGHT WITHOUT THE AIDE OF THE HIGH BEAM HEADLAMPS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937493December 26, 2016
EXTERIOR LIGHTING
THE LOW BEAM DRIVING LIGHTS ARE VERY DIM. WE CAN BARELY SEE THE ROAD AND WOULD NOT SEE A PERSON WALKING ON THE SIDE OF THE ROAD OR ANY TYPE OF STREET SIGN OR INFORMATION SIGNAGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10936368December 19, 2016
EXTERIOR LIGHTING
HEADLIGHTS, ESPECIALLY THE LEFT, TEND TO HAVE LEAKS WHICH CAUSES CONDENSATION WHICH LEADS TO BULB FAILURE. WARNING READS "CHECK LEFT LOWER BULB" ANYTIME AFTER RAIN..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10928695November 30, 2016
STRUCTURE:BODY, STEERING, SUSPENSION
FREEHOLD COLLISION REPAIRED MY 2012 CADILLAC SRX AFTER BEING SENT TO THEM FROM GOLD COAST CADILLAC IN OAKHURST. NEW JERSEY ON FEBRUARY 4,2016. THEY FORGED MY NAME ON REPAIR PAPERWORK STATING THAT I ACCEPTED THE CAR BACK AND WAS SATISFIED WITH THE REPAIRS. THIS IS NOT TRUE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10928486November 29, 2016
TIRES, EQUIPMENT
MY CAR WAS WRECKED AT THE DEALERSHIP IN OAKHURST, NEW JERSEY ON FEBRUARY 4,2016. THE DEALERSHIP IS GOLD COAST CADILLAC. THEY SENT IT TO FREEHOLD COLLISION AND IT WAS NOT REPAIRED CORRECTLY. IT COST $11,622.15 AND THE DOOR ON THE PASSENGER SIDE WAS NOT PUT ON STRAIGHT. THE CAR WAS NOT SAFELY REPAIRED AND MY NAME WAS FORGED ON THE DOCUMENTS BY GOLD COAST CADILLAC.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10928489November 29, 2016
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
DIM LIGHT ALWAYS HAPPEN WHEN EVER DRIVING AT NIGHT AND WE MUST USE BRIGHT HEADLIGHTS TO SEE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10928477November 29, 2016
STRUCTURE:BODY, STEERING, SUSPENSION
MY CAR WAS T-BONED WHILE BEING SERVICED AT GOLD COAST CADILLAC IN OAKHURST, NEW JERSEY ON FEBRUARY 4,2016. THE CAR WAS WAS SENT TO FREEHOLD COLLISION TO BE REPAIRED AT A COST OF $11,622.15. THE CAR WAS NOT REPAIRED CORRECTLY. THE GAS CAP IS LOOSE AND THE REAR DOOR IS MISALIGNED. THE CAR ISN'T SAFE TO DRIVE. BUT YET THE DEALERSHIP FORGED MY SIGNATURE ON THE DOCUMENTS THE REPAIRS WERE SATISFACTORY TO MY LIKING AND I ACCEPTED THE CAR BACK. THAT IS NOT TRUE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10926695November 17, 2016
ELECTRICAL SYSTEM
AFTER OPENING, THE LIFT GATE CLOSES SLOWLY ON ITS OWN ALL OF THE TIME. HAPPENS WHENEVER THE LIFT GATE IS OPEN IN A STATIONARY POSITION. HAS BEEN ONGOING FOR A COUPLE OF MONTHS NOW. HAS CLOSED SEVERAL TIMES ON MYSELF AND MY HUSBAND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910040September 27, 2016
STRUCTURE:BODY, ELECTRICAL SYSTEM, VISIBILITY/WIPER
WHEN IT RAINS THE CLOSED SUNROOF DRAINS INTO BOTH FLOOR BOARDS OF THE CAR, AND INTO THE BACK HATCH FLOORBOARD WHETHER DRIVING OR STATIONARY. SOAKING MY FEET WHILE DRIVING. THIS HAS ALSO CAUSED THE ELECTRICAL SYSTEM THAT CONTROLS THE LIFTGATE TO GO OUT AND IT WILL NOT OPEN EVEN MANUALLY. IT SATURATES THE FLOOR AND IS CAUSING MOLD TO GROW UNDERNEATH THE CARPET WHICH I WOULD THINK IS A HEALTH RISK ESPECIALLY FOR OWNERS LIKE ME WHO HAVE A CHILD WITH ASTHMA. THIS HAPPENS EVERY TIME IT RAINS OR I WASH MY CAR. IT HAS BEEN A PROBLEM FOR ALMOST A YEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908817September 22, 2016
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. WHILE DRIVING 25 MPH AND DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE FAILED TO ACCELERATE. THE FAILURE RECURRED A FEW TIMES. THE DEALER DIAGNOSED THE VEHICLE, BUT THERE WERE NO ERROR CODES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 39,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908398September 21, 2016
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE HEADLIGHT HAS CONDENSATION AND LOW BEAM WHICH IS A SAFETY HAZARD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908401September 21, 2016
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE HEADLIGHT ASSEMBLY HAS CONDENSATION AND THE LOW BEAM LIGHT IS BARELY VISIBLE AT NIGHT THIS IS A SAFETY HAZARD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10898466August 25, 2016
SUSPENSION
BEARINGS WENT OUT AND HAD TO BE REPLACED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894793August 10, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. WHILE THE VEHICLE WAS PARKED, THERE WAS A DOWNPOUR OF RAIN. AFTER THE RAIN, THE TAILGATE BECAME INOPERABLE. WHILE DRIVING APPROXIMATELY 45 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO ACCELERATE. WHILE THE VEHICLE WAS BEING TOWED TWO DAYS AFTER THE RAIN, THERE WAS A LARGE AMOUNT OF WATER COMING FROM UNDER THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT ALL OF THE MODULES WERE WET AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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