Cadillac SRX Complaints (2012)

417 consumer complaints on file.

#11052867December 6, 2017
SERVICE BRAKES
I WAS PULLING OUT OF A PARKING LOT INTO CITY TRAFFIC WHEN THE BRAKES IN MY 2012 CADILLAC SRX FAILED. I ENDED UP REAR ENDING ANOTHER VEHICLE AT A VERY SLOW SPEED. WHEN WE PULLED OFF TO THE SIDE OF THE ROAD I HAD TO PUMP THE BRAKES TO GET THE CAR TO STOP. THERE WERE NO PHYSICAL INJURIES AS I WAS MAYBE GOING 2 OR 3 MPH. WE EXCHANGED INSURANCE INFORMATION. I NOTIFIED MY INSURANCE OF THE CLAIM AS WELL. I HAD BOUGHT MY DAUGHTER A 2010 CADILLAC SRX WHEN I BOUGHT MINE AND 6 WEEKS AGO SHE HAD THE SAME PROBLEM WITH BRAKE FAILURE BUT SHE WAS ABLE TO PUMP THE BRAKES TO GET HER CAR TO STOP. WE TOOK HER CAR TO ST. CLAIRE CADILLAC IN SANTA CLARA AND THEY COULD NOT FIND ANYTHING WRONG AND NO ERROR CODES WERE IDENTIFIED IN THE ON BOARD COMPUTER. I SEARCHED THE WEB AND THERE ARE MULTIPLE INCIDENCES OF THIS PROBLEM OCCURRING WITH CADILLAC SRX MODELS BUT CADILLAC WILL NOT FIX THIS PROBLEM. I DO NOT KNOW IF THIS PROBLEM HAS RESULTED IN ANY DEATHS IF SO THE DRIVER MAY NOT HAVE BEEN ABLE TO REPORT THE INCIDENT. CADILLAC NEEDS TO DO SOMETHING ABOUT THIS! NEEDLESS TO SAY I WILL BE SELLING MY SRX AND BUYING A TOYOTA.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11052605December 5, 2017
ELECTRONIC STABILITY CONTROL (ESC), UNKNOWN OR OTHER
THE LIFT GATE FELL DOWN ON ME WHILE GETTING PACKAGES OUT OF THE REAR IN MY DRIVEWAY. IT WAS TERRIFYING! ONCE AGAIN, THE LIFT GATE FELL DOWN ON MY DAUGHTER A FEW WEEKS LATER AT CVS PARKING LOT, TRAUMATIZING HER! SHE HAD HER BABY. I REPORTED TO TONIA GENERAL MOTORS PRODUCT ASSISTANCE CLAIMS; CONCENTRIX ON BEHALF OF GENERAL MOTORS PHONE: 866-446-6963 X 5921511; THEY INVESTIGATED, AND "DETERMINED NO WARRANTY DEFECT". HOW MANY SACRIFICIAL LAMBS BEFORE A RECALL? IT IS A MANUFACTURER DEFECT - WATER DRAINS INTO 2 COMPARTMENTS FROM SUNROOF INTO DRAINING COMPARTMENTS IN THE REAR OF CAR AT LIFT GATE, TRAPPING MOISTURE WHICH BURNS OUT AND CORRODES LIFT GATE AND BLUETOOTH MODULES. MY SUNROOF STILL WORKS, BUT NOT THE LIFT GATE OF BLUETOOTH. NOTHING IN MAINTENANCE MANUAL OTHER THAN IN "FEATURES" TO CLEAN SUNROOF. OR IT MAY NOT WORK. NOTHING FOR MAINTENANCE OF BLUETOOTH PROBLEMS OR LIFT GATE SAFETY ISSUES!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048798November 27, 2017
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. WHILE DRIVING AT NIGHT, THE HEADLAMPS WERE VERY DIM AND FOGGY. THE CONTACT NOTICED WATER ENTERING THE HEADLAMPS AND WAS UNABLE TO SEE AT NIGHT. THE CONTACT CALLED KERRY TOYOTA IN FLORENCE, KY AND WAS INFORMED THAT THERE WERE NO RECALLS. THE MANUFACTURER WAS NOTIFIED, BUT DID NOT RESPOND. THE APPROXIMATE FAILURE MILEAGE WAS 56,390.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045393November 11, 2017
EXTERIOR LIGHTING
I WAS DRIVING HOME AT DUSK. MY TWILIGHT SENSOR TURNED ON MY HEADLIGHTS. MY DRIVER SIDE LIGHT WENT OUT. 3 DAYS LATER THE PASSENGER SIDE WENT OUT. I CANNOT TURN ON HIGH OR LOW BEAMS. THERE IS MOISTURE IN THE LENS, BUT NOT WHERE THE HID BULB AND BALLASTS ARE. I HAVE REPLACED THE BULBS AND STILL NO LIGHTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041995November 1, 2017
EXTERIOR LIGHTING
BOTH HEADLIGHTS WENT OUT WHILE I WAS DRIVING 75 MPH DOWN A MAJOR HIGHWAY. I HAD TO USE BLINKERS TO SEE LINE. THERE WAS VERY NOTICEABLE CONDENSATION/MOISTURE IN BOTH HEADLIGHTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041442October 30, 2017
EXTERIOR LIGHTING
LOW BEAM LIGHTING IS VERY VERY POOR, LIKE NOT HAVING ANY LIGHTING AT ALL. VERY DANGEROUS ! HAVE CHANGED BULBS BUT NO LUCK. DEALER TESTED AND ADVISED THEY ARE NORMAL, NO WAY. WOULD LIKE TO SEE THEM DRIVE IT AT NIGHT. I LIKE THE VEHICLE BUT FEEL I'M FORCED TO TRADE-IN, JUST TO DANGEROUS BECAUSE I OFTEN HAVE TO DRIVE AT NIGHT. NEW VEHICLE WILL NOT BE A CADILLAC !
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040568October 27, 2017
EXTERIOR LIGHTING
YOU CANNOT SEE TO DRIVE AT NIGHT WITH THE LOW BEAMS ON. THEY ARE VERY VERY DIM AND ARE AN EXTREME SAFETY HAZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11035896October 23, 2017
EXTERIOR LIGHTING
PURCHASED 2012 CADILLAC SRX ON SEPTEMBER 26TH 2017. CANNOT SEE AT NIGHT BECAUSE OF EXTREMELY DIM HEADLIGHTS. SEWELL VILLAGE CADILLAC IN DALLAS TX, SALES AND FINANCE MANAGERS ADMIT THAT THEY HAVE HEARD SEVERAL COMPLAINTS REGARDING THE DIM LIGHTS AND SAFETY CONCERNS. I AM REQUESTING THAT THIS SAFETY ISSUE IS INVESTIGATED BECAUSE THE DEALER WANTS THE VEHICLE OWNER TO PAY FOR REPLACEMENT HEADLIGHTS, STATING THAT REFLECTIVE FINISH INSIDE THE HOUSING DOES FADE AND STOP PROJECTING THE LIGHT AS ORIGINALLY DESIGNED. WHEN DRIVING AT NIGHT I CAN BARELY SEE MAYBE 30 FEET IN FRONT OF THE VEHICLE. WHEN PASSING ONCOMING LIGHTS FROM VEHICLES 1 OR 2 LANES OVER, MY LIGHTS ARE WASHED OUT AS PITCH DARK(BLINDED). I FEEL VERY UNSAFE BUT THE CAR DEALERSHIP HAS NOT AGREED TO MAKE THIS PURCHASE A SAFE RELIABLE VEHICLE. I BELIEVE THIS REALLY A MANUFACTURER MATERIAL DEFECT. YOU CAN REACH ME AT [XXX] IF THERE ARE ANY OTHER QUESTIONS [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023834September 17, 2017
UNKNOWN OR OTHER
OPENED REAR GATE HATCH AND REACHED INTO VEHICLE. REAR GATE ABRUPTLY STARTED CLOSING ON ITS OWN PINNING ME IN THE VEHICLE. HATCH WAS PRESSED AGAINST MY UPPER BACK AND UPPER RIGHT ARM AS I WAS TRYING TO GET OUT OF THE WAY. HATCH WOULD NOT STOP CLOSING AND CONTINUALLY KEPT BANGING MY BODY UNTIL I COULD SLITHER OUT FROM UNDERNEATH IT AND THEN IT FORCEFULLY SLAMMED SHUT. I AM A SENIOR FEMALE AND WAS PINNED FACED DOWN "VERY SCARY". I CALLED LOCAL CADILLAC DEALER AND BROUGHT THE VEHICLE IN WITHIN A HALF HOUR. THEY TOOK IT IN IMMEDIATELY, NO QUESTIONS ASKED AND REPLACED THE RIGHT STRUT. I INQUIRED IF THERE SHOULD BE ANY TYPE OF SAFETY FEATURES OR SENSORS TO PREVENT FROM HATCH CLOSING ON YOU AND THEY STATED NO. NEXT DAY LATER I AM VERY BRUISED AND SORE.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11014882August 13, 2017
STRUCTURE:BODY
VEHICLE WAS PARKED. PRESSED BUTTON TO HAVE REAR POWER LIFT GATE OPEN. AS IT WAS FULLY OPENING, I PUT ONE OF MY GROCERY BAGS IN THE REAR HATCH THE LIFT GATE POWERED DOWN ONTO MY HEAD WITHOUT WARNING. IT KNOCKED ME TO THE PARKING LOT. WITHOUT ANY DIRECTION FROM ME IT WENT PARTIALLY UP AND DOWN AGAIN AND THEN CLOSED FULLY. I GOT UP AND TRIED THE BUTTON AGAIN TO OPEN THE LIFT GATE. IT OPENED AND THEN JERKED DOWN AND THEN UP AND THEN CLOSED. IT STILL MALFUNCTIONS THIS WAY AND WON'T OPEN AND STAY OPENED.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11000688June 22, 2017
EXTERIOR LIGHTING:TAIL LIGHTS, BACK OVER PREVENTION: CAMERA SYSTEM
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. WHILE REVERSING AT 3 MPH IN THE RAIN, THE CONTACT NOTICED THAT THE BACKUP CAMERA DISPLAY FAILED AND THE TAIL LIGHTS FLICKERED AND BLINKED INDEPENDENTLY. THE VEHICLE WAS NOT TAKEN TO A DEALER OR MECHANIC. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN ANY RECALLS OR CAMPAIGNS. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993443June 6, 2017
AIR BAGS, SEAT BELTS
TWO CARS AHEAD OF ME WAS GOING STRAIGHT AND ALL OF A SUDDEN TURNED INTO A STRIP MALL WITHOUT INDICATOR, THE CAR IN FRONT OF ME SLAMMED ON THEIR BRAKES AND SO DID I , BUT I STILL ENDED UP REAR ENDING THE VEHICLE IN FRONT. I THINK MY SPEED WAS AROUND 30 AT THE TIME OF IMPACT. I HIT MY CHIN TO THE STEERING WHEEL. GOT MULTIPLE CUTS INSIDE OF MY MOUTH. AND COUPLE OF THEM ON MY FACE WHICH REQUIRED STITCHES. MY AIR BAG DID NOT DEPLOY AND NEITHER THE SEATBELT PREVENTED IT, WHICH I THOUGHT WAS ODD. CHECKED WITH CADILLAC IF HEY WERE AWARE OF ANY PROBLEM WITH THE CAR. THEY DENIED THE EXISTENCE OF SUCH AN ISSUE. SO I WANT TO GET THE VEHICLE INVESTIGATED , SO THAT NOBODY ELSE SHOULD GET HURT THE WAY I DID; ALSO I HAVE ANOTHER CADILLAC AND NEED TO KNOW. WILL REALLY APPRECIATE IT. THANKS
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10992418May 31, 2017
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
VEHICLE IS PARKED (STATIONARY) AND WHEN IT RAINS WATER DOES NOT CLEAR THROUGH SUNROOF DRAIN HOSE, RESULTING IN WATER LEAKING ONTO FLOORBOARDS ON FRONT PASSENGER SIDE, INTO TRUNK AREA AND LIFTGAGE, AND BACKUP CAMERA AND LIFTGATE ELECTRICAL SHORTS-OUT. THIS HAS BEEN HAPPENING SINCE VEHICLE WAS NEW AND EACH TIME IT REQUIRES REPAIR, DEALER CLAIMS THE SUNROOF WAS LEFT OPEN DURING A RAINSTORM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991196May 23, 2017
EXTERIOR LIGHTING
AFTER DRIVING MY CAR WITHOUT ANY ISSUES FOR 3 YEARS, THE LOW BEAMS BECAME INCREASINGLY DIM. I HAD REPLACED THEM NUMEROUS TIMES, TAKEN IT TO NUMEROUS CADILLAC GARAGES/ DEALERS, REPLACED THE BATTERY ETC, WITH NO SOLUTION. I RESEARCHED THAT THE 2010 MODEL SRXS WERE RECALLED DUE TO HEADLIGHTS. I AM STILL CURRENTLY HAVING ISSUES WITH CADILLAC TELLING ME "THIS IS NORMAL FOR AN SRX"
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984468May 9, 2017
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. WHILE DRIVING VARIOUS SPEEDS AT NIGHT, IT BECAME VERY DIFFICULT TO SEE WITH THE LOW BEAM HEADLIGHTS. THE VEHICLE WAS TAKEN TO A DEALER FOR A STATE SAFETY INSPECTION. THE DEALER STATED THAT THE HEADLIGHTS WERE FUNCTIONING NORMALLY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT TO GO BACK TO THE ORIGINAL DEALER. THE DEALER DID NOT INSPECT THE VEHICLE, BUT STATED THAT THE CONTACT WOULD HAVE TO PAY TO REPAIR THE ENTIRE HEADLIGHT SYSTEM. THE APPROXIMATE FAILURE MILEAGE WAS 70,000. ..UPDATED 06/14/17 *BF *AS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984548May 9, 2017
EXTERIOR LIGHTING
BOTH FRONT HEAD LIGHTS HAVE WATER AND CONDENSATION BEHIND THE LENS WHICH CAUSES THE LIGHT BULB TO BURN OUT. THIS IS VERY DANGEROUS IF YOU ARE DRIVING IN RAIN OR SNOW. IT'S A BIG SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981517April 30, 2017
UNKNOWN OR OTHER
I WAS LOADING ITEMS IN THE BACK WITH THE LIFT GATE OPEN WHEN IT SUDDENLY BEGAN TO CLOSE AND HIT ME BUT CONTINUED TO CLOSE, RETRACTING ONLY AFTER ABOUT 5 SECONDS AND A PHYSICAL BATTLE BETWEEN ME AND THE GATE. I RECEIVED A BRUISE ON MY ARM FROM THE BATTLE AND SAW MY LIFE FLASH BEFORE MY EYES. THE CAR WAS OFF AND STATIONARY IN MY YARD. IT WAS THE MOST FRIGHTENING EXPERIENCE OF MY LIFE!
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10981401April 29, 2017
EXTERIOR LIGHTING
MOISTURE BUILDUP IN FRONT HEADLIGHTS CAUSED BULBS TO SHORT OUT AND NOW NOT WORKING ON LOW BEAM. THIS IS A MAJOR SAFETY ISSUE AND FROM WHAT I HAVE SEEN HAPPEN QUITE OFTEN ON THIS PART OF THE CADILLAC SRX. WENT TO DEALERSHIP TO HAVE IT REPLACED AND SINCE OUT OF WARRANTY IT WAS GOING TO BE ~ $2K. RIDICULOUS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10972080April 12, 2017
EXTERIOR LIGHTING
VEHICLE HAS EXTREMELY POOR LOW BEAM HEADLIGHTS DESPITE REPLACING WITH NEW BULBS. THE CAR IS IMPOSSIBLE TO DRIVE AT NIGHT TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971154April 7, 2017
VEHICLE SPEED CONTROL, EXTERIOR LIGHTING
2012 CADILLAC SRX HID HEADLIGHTS HAVE SEEMED TO BURN OUT WITH NO FIRTHER ISSUES. ON HIGH BEAM THE LIGHTS ARE FINE BUT ON REGULAR BEAM AT NIGHT I CANNOT SEE AHEAD OF ME RECENTLY AND IT IS A MAJOR SAFETY ISSUE AND CADILLAC SOMESNT SEEM TO BELIEVE THIS IS A DEFECT ISSUE BUT SOMETHING THAT HAPPENS. HOWEVER IT IS MY UNDERSTANDING AFTER SPEAKING WITH OTHER CERTIFIED MECHANICS THAT HID'S DO NOT JUST BURN OUT SO THERE HAS TO BE OTHER ISSUES THAT MAY NEED TO BE ADDRESSED BY THE MAKER. ALSO AT INTERIMS AFTER I TRY TO ACCELERATE, THE VEHICLE WILL STALL WHICH CAUSES ME TO HAVE TO REMOVE MY FOOT FROM THE GAS AND TRY AGAIN. AFTER BRINGING THIS TO THE DEALERS ATTENTION I WAS TOLD IT WAS BECAUSE OF THE COMPUTER TRYING TO KEEP UP AND THIS IS WHAT MAY CREATE THIS ISSUE WHICH IS DEFINITELY POTENTIALLY LIFE THREATENING AND DEFINITELY NEEDS TO BE ADDRESSED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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