Cadillac SRX Complaints (2011)

447 consumer complaints on file.

#11054443December 13, 2017
EXTERIOR LIGHTING
EXTREME MOISTURE BUILDUP IN BOTH HEADLIGHT ASSEMBLIES CAUSING DECREASED NIGHTTIME VISIBILITY AND ADDITIONALLY CAUSING BULBS TO BLOW OUT. PURCHASED 2011 SRX USED IN 2017 WITH 63,000 MILES, NOT AWARE OF THE DEFECT AT THAT TIME. A LIMITED WARRANTY WAS ALSO PURCHASED FOR AN ADDITIONAL $2700 BUT WAS INFORMED AFTER ASKING THE DEALERSHIP TO INVESTIGATE THAT DEFECTIVE HEADLIGHTS ARE NOT COVERED. QUOTED ALMOST $5,000 TO REPLACE BOTH. THIS IS HIGHLY UNSAFE AS WELL AS UNFAIR TO THE PUBLIC, NOT ONLY THE RISK OF FAILURE POTENTIALLY CAUSING BODILY HARM BUT I DO NOT BELIEVE THAT I SHOULD BE REQUIRED TO PAY AN ADDITIONAL $5,000, NOT INCLUDING THE WARRANTY PURCHASED, TO REPAIR A MANUFACTURER'S DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052797December 6, 2017
EXTERIOR LIGHTING
VISIBILITY IS DANGEROUS WHEN HEADLIGHTS ARE ON LOW BEAMS. IT APPEARS AS IF YOU ARE DRIVING WITH YOUR LIGHTS OFF- MAJOR SAFETY HAZARD- VERY DANGEROUS!! WAS ALMOST HIT HEAD ON BECAUSE DRIVER DID NOT SEE MY VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051406November 30, 2017
EXTERIOR LIGHTING
HEAD LIGHTS FULL OF WATER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048116November 22, 2017
STEERING
WHEN YOU GO THROUGH A PUDDLE THE STEERING LOCKS UP AND YOU CAN'T MOVE FOR ABOUT 15 20 SECONDS THIS CAUSES YOU TO PANIC AND IS DANGEROUS CAUSE YOU CAN'T STRAIGHT OUT THE WHEEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047715November 21, 2017
EXTERIOR LIGHTING
11-21-17 AFTER DRIVING IN THE DARKNESS OF WINTER NOW I HAVE NOTICED MY HEADLIGHTS BOTH RIGHT AND LEFT ARE VERY DIM AND HAR TO SEE THE ROAD AHEAD. MY BRIGHT LIGHTS WORK WELL AND I USE THEM WHEN NO OTHER CARS ARE COMING HEAD ON. I THOUGHT IS WAS MY EYESIGHT BUT STARTED TO INVESTIGATE AND SAW HUNDREDS OF COMPLAINTS ON LINE. HAVE NOT SEEN ANY RECALL NOTICES FOR THIS DANGEROUS HEADLIGHT FAULT. AUTO HEADLIGHTS ARE DIM WHEN DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047513November 20, 2017
EXTERIOR LIGHTING
I HAVE A 2011 SRX THAT HAS 78,000 MILES ON IT. THE HEADLIGHTS ARE NOT SEALED PROPERLY AND WATER LEAKS INTO THE HEADLAMP ASSEMBLY. THE WATER HAS CAUSED THE HEADLIGHTS TO BE SO DIM THAT I CAN BARELY SEE AT NIGHT. IT'S LIKE DRIVING WITH FLASHLIGHTS. I TOOK IT TO THE DEALER AND THEY WANTED $1400 FOR NEW LIGHTS. I CALLED GM TO SEE IF THEY WOULD ASSIST WITH THIS OUTRAGEOUS AMOUNT OF MONEY FOR NEW HEADLIGHTS AND THEY REFUSED ANY ASSISTANCE. THE SAID THIS WAS A NORMAL MAINTENANCE ITEM. I HAVE BEEN DRIVING FOR 40 YEARS AND HAVE NEVER HAD MY HEADLIGHTS LEAK AND HAVE MOISTURE IN THEM, SO I DISAGREE THAT IT IS A NORMAL MAINTENANCE ITEM. WHEN I BALKED AT THE $1400 QUOTE, THE SERVICE DEPARTMENT AT THE DEALER SUGGESTED THAT THEY COULD DRILL HOLES IN THE OUTER COVER AND DO A RESTORATION CLEANUP OF THE LIGHT ASSEMBLY. I PAID $418 FOR THEM TO DO THAT. JUST PICKED IT UP AND THERE IS STILL WATER IN BOTH LIGHTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046117November 14, 2017
EXTERIOR LIGHTING
DRIVING LIGHTS WENT DULL. THE LENSE AND REFLECTOR TURNED YELLOW. WE HAD TO REPLACE BOTH LIGHTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11044912November 9, 2017
EXTERIOR LIGHTING
CONSTANT MOISTURE IN THE HEADLAMPS CAUSE SERIOUS VISION ISSUES WHEN LIGHTS ARE ON DIM. LIGHTING IS OBSTRUCTED AND VISUAL OF THE ROAD IS SERIOUSLY IMPAIRED. THE DIM LIGHTS ARE NOT FUNCTIONAL WITH CONSISTENT MOISTURE. THERE IS A CURRENT LAWSUIT INVOLVING OTHER GM VEHICLES FOR THIS VERY REASON. A RECALL NEEDS TO BE ISSUED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11031376October 2, 2017
UNKNOWN OR OTHER, EXTERIOR LIGHTING
WATER IS GETTING INTO THE HEAD LIGHTS ON BOTH SIDES OF MY CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023781September 16, 2017
EXTERIOR LIGHTING
THE HEADLIGHTS ARE BOTH FULL OF MOISTURE AND THEY KEEP SHORTING OUT AND DON'T WORK ALLO THE TIME.I CALLED CADILLAZC DEALER AND THEY WANT $4500.00 TO REPLACE THEM.I CAN N OT GET AFTER MARKET HEADLIGHTS.THEY HAVE MOTORS IN THEM WHICH MOVE WHEN CAR TURNS.I HEARD THAT THERE IS A DEFECT IN IN THEM AN D GM HAS NOT SAID ANYTHING ABOUT IT .NOT SURE IF THIS IS GTRUE OR NOT BUT I CAN'T SEE THE PRICE TO REPLACE THEM AND IM DISABLED ,RETIRFED AND SOUN DS LIKE THE PRICE IS OUT OF THIS WORLD AND FEEL LIKE THEY ARE PRICE GOUGING!!!! TOOK THEM APART AN D DRIED THEM OUT BUT MOISTURE CAME RIGHT BACK IN BOTH HEADLIGHTS AGAIN.CAN NOT SEE ANY DEFECTS IN LIGHTS BUT MOISTURE IS STILL GETTING IN AND CAUSING LIGHTS NOT TO WORK.BEEN DRIVING AROUND WITH FOG LIGHTS BUT I NO THIS IS NOT SAFE AND SOMETHING IS WRONG FOR BOTH LIGHTS TO FILL UP WITH MOISTURE.CADILLAC DEALER (HILL CADILLAC IN NEWTOWN SQUARE PA SAID THEY ARE NOT COVERED UNDER EXTENDED WARRANTY AND CAR ONLY HAS 50,000 PLUS MILES ON IT AND HEADLIGHTS FILL UP WITH MOISTURE AND SHORT OUT.THE PRICE TO REPLACE THEM IS OUTRAGIOUS AND HEARD THAT STILL MIGHT NOT CORRECT IT????
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023542September 14, 2017
EXTERIOR LIGHTING
HEADLIGHT ASSEMBLY DEVELOPED CONDESATION AND LIGHT FAILED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020448August 29, 2017
STRUCTURE:BODY
LAST YEAR , JUST AFTER MY WARRANTY WAS OVER, I NOTICED A PANT BUBBLING(RUST ) ON THE EDGE OF THE HOOD. DEALER WANTED $200 TO FIX IT. MY CAR IS 6 YEARS OLD (60000 MILES ) NOW AND IS SPOTLESS OTHERWISE. I AM VERY DISAPPOINTED WITH RUST SHOWING UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020456August 29, 2017
POWER TRAIN
TRANSMISSION SHIFTING DELAY IS A ISSUE, CONTINUOUSLY, FROM DAY ONE . I COMPLAINED TO THE DEALER MANY TIMES, NOTHING COULD BE DONE. ON A FEW OCCASIONS THIS DELAY MADE ME PRETTY SCARY AND DANGEROUS. I KNOW THAT THERE WAS A RECALL FOR 2012 AND NEWER MODELS FOR SIMILAR PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019153August 23, 2017
EXTERIOR LIGHTING
WHILE DRIVING MY VEHICLE ON THE HIGHWAY I HAD A HARD TIME TO SEE THE HIGHWAY & THE PANEL ON MY DASH CAME ON SAYING MY RIGHT LOW BEAM LAMP NEEDED TO BE CHECKED. I DROVE HOME VERY CAREFULLY & PARKED MY CAR. THE NEXT DAY J BROUGHT MY CAR TO SEE ABOUT GETTING THE LAMP FIXED & THEY TOLD ME I NEEDED A WHOLE NEW LIGHT ASSEMBLY. I'VE READ IN THE INTERNET THAT HUNDREDS IF NOT THOUSANDS OF PEOPLE ARE HAVING THIS SAME PROBLEM IN THEIR CADILLAC SRX 2011. I THINK IF THAT MANY PEOPLE ARE HAVING THESE PROBLEMS THERE SHOULD BE A RECALL IN THIS MAKE & MODEL CAR. IT WILL COST OVER $1400 TO FIX IT. THEY SAID THERE IS CONDENSATION/WATER WHICH CAUSED IT TO GO OUT ITS. IT SEALED CORRECTLY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11015357August 15, 2017
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE FRONT DRIVER AND PASSENGER SIDE HEADLIGHTS DID NOT ILLUMINATE BRIGHTLY DUE TO MOISTURE WITHIN THE HEADLIGHT ASSEMBLY. THE CONTACT TOOK THE VEHICLE TO THE ORIGINAL UNKNOWN LOCAL DEALER WHERE THEY REMOVED THE HEADLIGHTS AND ADDED A PROTECTIVE COATING; HOWEVER, THE REMEDY FAILED. THE VEHICLE WAS TAKEN TO ANOTHER LOCAL DEALER (THOMPSON BUICK GMC CADILLAC, 2600 WAKE FOREST RD, RALEIGH, NC, 27609) TO BE SERVICED FOR A SEPARATE RECALL AND THE CONTACT INFORMED THEM OF THE MOISTURE IN THE HEADLIGHT. THE DEALER STATED THAT THE MOISTURE CAUSED A FILM AND THE DIAGNOSIS WOULD BE TO REMOVE AND REPLACE THE HEADLIGHT STRUCTURE RESEAL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: 83169952152. THE MANUFACTURER ADVISED THE CONTACT TO TAKE THE VEHICLE TO BE DIAGNOSED. THERE WERE NO OPEN RECALLS FOR THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012971August 5, 2017
UNKNOWN OR OTHER
CANNOT HEAR SOUNDS WHEN USE TURN SIGNAL LEVEL I.E. SHOULD CLICK...CANNOT HEAR RADIO, AGAIN SOUND ISSUE,... BELT UNFASTENED SOUND INDICATOR DOES NOT WORK...DOOR AJAR SOUND INDICATOR DOES NOT WORK. YOU CANNOT HEAR ANYTHING. TYPICALLY STATIONARY AND IN MOTION THE SOUND INDICATORS DO NOT WORK TURNING ANY DIRECTION AND DRIVING ON HIGHWAY OR CITY STREETS SAME ISSUE OCCURS. SINCE THIS IS SUMMER NO IDEA IF WEATHER IS A FACTOR. OCCURS WHETHER CAR IS ON, STATIONARY, OR MOVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001528June 26, 2017
STRUCTURE:BODY, UNKNOWN OR OTHER
THE TAIL GATE WILL OPEN WHEN THE BUTTON IS PRESSED BUT UNEXPECTEDLY FALLS STRIKING ANYONE IN THE HEAD WHEN PUTTING SOMETHING IN THE BACK END OR TAKING OUT OF THE BACKEND. BECAUSE THE STRUTS FAIL THAT HOLD THE GATE OPEN. THIS IS THE SAME TYPE OF RECALL AS 15V415000 THAT WAS ISSUED 6/30/2015 FOR THE GMC ACADIA, CHEVY TRAVERSE, SATURN OUTLOOK, BUICK ENCLAVE THAT WAS MANUFACTURED DURING THE SAME PERIOD AS THE SRX. THIS STARTED LAST YEAR BUT THE DEALER SAID I WOULD HAVE TO TAKE CARE OF IT EVEN THOUGH IT FAILED FAIRLY EARLY IN THE CARS LIFE.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10993798June 7, 2017
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLAMPS FAILED TO OPERATE INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER (BILL BLACK CHEVROLET, CADILLAC AT 601 E. BESSEMER AVENUE, GREENSBORO, NC 27405) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THERE WAS CONDENSATION IN THE HEADLAMPS. THE CONTACT WAS INFORMED THAT THE HEADLAMPS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993480June 6, 2017
STRUCTURE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHILE RAINING, THE WELL IN THE REAR OF THE VEHICLE FILLED WITH WATER, WHICH FLOODED THE REAR ELECTRICAL SYSTEM IN THE REAR OF THE VEHICLE. THE FAILURE RESULTED IN THE LIFTGATE NOT FUNCTIONING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ELECTRONIC MODULES IN THE REAR OF THE VEHICLE FAILED AND NEEDED TO BE REPAIRED. THE MANUFACTURER INFORMED THE CONTACT THAT THE VEHICLE WAS PREVIOUSLY SERVICED PER A MANUFACTURER'S COMMUNICATION (G-208314) AND FURTHER ASSISTANCE WOULD NOT BE PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992901June 2, 2017
ELECTRICAL SYSTEM
CADILLAC HAS REFUSED TO DO THE FACTORY RECALLS DO TO THE FACT THAT THE CARS HAS A REBUILT TITLE. HOW CAN THIS LIMIT THEM TO NOT FIXING FACTORY RECALLED PARTS THAT WHERE NOT DAMAGED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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