Cadillac SRX Complaints (2012)

417 consumer complaints on file.

#11101916June 14, 2018
EXTERIOR LIGHTING
THE LOW BEAM HEADLIGHTS ARE SO DIM THAT AT NIGHT WHEN ON YOU CANNOT SEE THE ROAD OR ANYTHING IN FRONT OF THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099007May 31, 2018
EXTERIOR LIGHTING
HALOGEN FACTORY HEADLIGHTS ARE SO DIM THAT CAUSES VERY POOR VISIBILITY. HAVE INVESTIGATED AND FOUND INFORMATION THAT IT IS A PROBLEM WITH CADILLAC SRX'S 2010-2015 MODELS. GM SHOULD HAVE A RECALL AND FIX THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096417May 16, 2018
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THE FIRST CONCERN WAS DUE TO A LEAK IN THE SUNROOF SHORTING OUT A CIRCUIT BOARD THE TAILGATE OF MY VEHICLE NEARLY SHUT ON MY SON AS HE WAS ATTEMPTING TO REACH IN TO REMOVE AN ITEM FROM THE CARGO SPACE. HE DIDN'T KNOW IT WAS CLOSING AND THERE MUST NOT BE A WORKING SAFETY FEATURE BECAUSE IF I HAD NOT SCREAMED IT WOULD HAVE CLOSED ON HIM. SECONDLY, THE HEADLIGHTS AND BRAKE LIGHTS HAVE STARTED FLICKERING WHILE THE CAR IS IN MOTION. THE HEADLIGHTS ARE ALREADY OVERLY DIM DUE TO A MOISTURE PROBLEM, BUT NOW THEY FLICKER AND WHILE DRIVING AT NIGHT THIS IS NOT SAFE. THE DASH BOARD LIGHTS ALSO GO OUT MAKING IT IMPOSSIBLE TO SEE THE SPEED YOU ARE DRIVING. YOU CAN HEAR WATER SLOSHING INSIDE THE CAR AND YOU CAN HEAR THE ELECTRICITY CRACKLING ALSO. I BOUGHT THIS VEHICLE FOR MY SON BUT HE CANNOT DRIVE IT DUE TO SO MANY SAFETY ISSUES. I CALLED GM AND THEY BASICALLY BLEW ME OFF LIKE SO MANY OTHER CUSTOMERS WITH THE EXACT SAME ISSUES. I SPOKE WITH 2 REPS OVER THE PHONE AND TRIED THE LIVE CHAT FEATURE. ALL 3 REPS SAID TO TAKE IT TO A LOCAL CADILLAC DEALER AND PAY HUNDREDS FOR A DIAGNOSTIC TO BE RUN AND ACCORDING TO ALL OF THE OTHER UPSET CUSTOMERS I AM LOOKING AT HAVING THOUSAND IN REPAIRS. GM KNOWS ABOUT THE ISSUE AND CORRECTED IT IN NEWER MODELS. THEY HAVE A RESPONSIBILITY TO THEIR CUSTOMERS SAFETY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093472May 12, 2018
ELECTRONIC STABILITY CONTROL (ESC), SUSPENSION, WHEELS
LOWER FRONT DRIVERS BALL JOINT FAILED. CAUSING SERIOUS ACCIDENT AT HIGHWAY SPEED
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11081506March 27, 2018
EXTERIOR LIGHTING
HEADLIGHT ASSEMBLY HAS MOISTURE IN IT . CAN NOT SEE TO DRIVE AT NIGHT. TALKED TO GM BUT THEY SAY THEY CAN'T FIXED IT. TRIED CHANGING BULBS BUT DIDN'T HELP. VEHICLE ONLY HAS 56,000 MILES ON IT. GUESS IT'S TIME TO CHANGE MAKES.....FOR GOOD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081710March 27, 2018
STEERING
REAR TIE ROD FAILED, CAME APART CAUSING STEERING TO BE VERY HAZARDOUS VEHICLE SHIFTED INTO ONCOMING LANE. TIE ROD DIDN'T BREAK IT WAS RUSTED FROM INSIDE, THE THREADS WERE WORN. WHILE THE VEHICLE WAS IN MOTION IT WAS ON A SECONDARY ROAD AND THE ROAD IS IN GOOD CONDITION, NO POT HOLES SOME PATCHES HERE AND THERE BUT NOTHING TO WARRANT DISLODGING THE TIE ROD. AS STATED BEFORE TIE ROD DIDN'T BREAK SOMEHOW WATER GOT IN THE SLEEVE PART OF THE TIE ROD,CAUSING IT TO WEAR. I HAVE KEPT THE PARTS THAT THE DEALERSHIP FIXED JUST IN CASE THEY ARE IN NEED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11079105March 14, 2018
ENGINE
WE WERE TOLD THE TIMING CHAIN NEEDED REPAIR AT 3 WEEKS OUTSIDE OF THE FACTORY 5 YEAR WARRANTY, AT THE TIME THE VEHICLE ONLY HAD 52,000 MILES. WE PRODUCED SERVICE RECORDS AS THEY ASKED BUT THE WARRANTY DEPARTMENT A CADILLAC ULTIMATELY OFFERED US NO HELP AND WE HAD TO PAY $2100 FOR THE REPAIR. WE CHECKED ONLINE PRIOR TO THIS AND FOUND NUMEROUS POSTS, AND SOME RECALLS FOR THIS EXACT PROBLEM AS IT IS EXTREMELY COMMON ON THESE VEHICLES AND OBVIOUSLY A DESIGN/MANUFACTURING ISSUE. THERE PROBABLY SHOULD HAVE BEEN A RECALL, AND AGAIN CADILLAC ASSUMED NO MONETARY RESPONSIBILITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11078539March 11, 2018
EXTERIOR LIGHTING
HEADLAMP ASSEMBLY LOST ITS SEAL. ALLOWED MOISTURE INSIDE WHICH SHORTED OUT LOW AND HIGH BEAM ON DRIVER SIDE. HAPPENED WHILE DRIVING AT NIGHT AND MADE IT DIFFICULT TO SEE. DEALER SAID IT WAS COMMON FOR THIS VEHICLE AND WOULD COST $1400 TO REPLACE THE HEADLAMP ASSEMBLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11075991March 2, 2018
EXTERIOR LIGHTING
HEADLIGHTS DOES NOT WORK PROPERLY, EVEN AFTER CHANGING THE LIGHT BULBS DRIVER CAN NOT SEE THE STREET (ROAD) AT NIGHT TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066602February 2, 2018
EXTERIOR LIGHTING
HEADLAMP ASSEMBLY ON MY 2012 CADILLAC SRX SEEM TO ALLOW WATER IN , IT HAS CAUSED MOISTER IN AND ON THE LENS AND BURNED OUT THE LOW BEAM LIGHT BULB. THERE ARE ONLY 78K MILES AND NEVER BEEN IN A ACCIDENT. FROM MY INTERNET SEARCH THIS SEEMS TO BE A VERY COMMON PROBLEM ON ALL YEARS OF THE SRX. MY WIFE RECEIVED THE DASHBOARD WARNING FOR THIS WHEN SHE GOT IN THE CAR LEAVING WORK. SHE HAD NO CHOICE BUT TO DRIVE THE 42 MILES HOME WITH THE HEADLIGHT OUT. DANGEROUS AND COULD CERTAINLY LEAD TO A TRAFFIC TICKET OR WORSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066626February 2, 2018
EXTERIOR LIGHTING
THE HEAD LIGHTS HAVE GROWN VERY DIM. VERY DIFFICULT TO SEE AT NIGHT. VERY DANGEROUS. DO NOT HAVE VERY GOOD LINE OF SIGHT. EVEN AFTER REPLACEMENT, STILL HAVE VERY LIMITED LINE OF SIGHT. STILL VERY DIM. THIS HAPPENS BOTH DRIVING ON THE HIGHWAY AND IN TOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11060917January 6, 2018
POWER TRAIN
SLIP DETECTED IN REAR DIFFERENTIAL MODULE, DIFFERENTIAL AND CLUTCH FLUID MIX DUE TO SEAL DETERIORATION. REPLACED PISTON, SEAL AND FLUID AT 53,000 MILES ($1366.54 REPAIR BILL) SERVICE ADVISOR SAID THAT THIS IS COMMON WITH THIS CAR AND MILEAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11060957January 6, 2018
EXTERIOR LIGHTING
HEADLIGHTS ARE SO DIM THAT CAUSES VERY POOR VISIBILITY. HAVE INVESTIGATED AND FOUND INFORMATION THAT IT IS A PROBLEM WITH CADILLAC SRX'S 2010-2015 MODELS. GM SHOULD HAVE A RECALL AND FIX THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057783December 31, 2017
EXTERIOR LIGHTING
LOWBEAM LIGHTS ARE SO DIM THEY ARE NOT USABLE. MUST USE HIGH BEAMS TO DRIVE AT NIGHT. DEALER ADJUSTED LIGHTS AND REPLACED BULBS BUT DID NOT HELP. THEY SAID ENTIRE HEADLAMPS ASSEMBLIES WOULD NEED TO BE REPLACED AT EXTREMELY HIGH COST
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056177December 23, 2017
EXTERIOR LIGHTING
HEADLIGHTS ARE SO DIM I WILL NOT DRIVE CAR AT NIGHT. TRIED CHANGING BULBS BUY NO IMPROVEMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055678December 20, 2017
ELECTRONIC STABILITY CONTROL (ESC), EXTERIOR LIGHTING
HE PASSENGER SIDE HEADLIGHT QUIT WORKING ON MY 2010 SRX LAST WEEK. THERE'S A LOT OF CONDENSATION IN THE HEADLIGHT ASSEMBLY. THE SERVICE MANAGER AT THE LOCAL CADILLAC DEALER TOLD ME THE HEADLIGHT ASSEMBLY MUST HAVE BEEN BUMPED AND THE SEAL COMPROMISED. THE COST TO FIX IT IS $1,250 PLUS 2 HOURS LABOR AND TAX. THE CAR IS WITHIN THE TIME WARRANTY BUT OUTSIDE THE MILEAGE WARRANTY. HE WAS VERY CLEAR THAT GM WOULD NOT HELP ME WITH THIS PROBLEM. I GUESS GM TRAINS THEIR DEALERS TO BLAME ALL PRODUCTS THAT PROVE DEFECTIVE AFTER THE WARRANTY EXPIRES ON THEIR CUSTOMERS. THIS IS MY THIRD CADILLAC AND I'VE HAD MORE PROBLEMS WITH THIS CAR THAN THE OTHER TWO COMBINED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055762December 20, 2017
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. WHILE OPERATING THE VEHICLE WITH THE LOW BEAM HEADLIGHTS ACTIVATED, THE ILLUMINATION WAS VERY DIM AND CREATED A SEVERE VISIBILITY HAZARD TO THE DRIVER. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (SOUTHERN CHEVROLET IN ALEXANDRIA, LA) WHO WAS UNABLE TO IDENTIFY A FAILURE, BUT THE PASSENGER SIDE HEADLIGHT WAS REPLACED. THE CONTACTED STATED THAT THE FAILURE CONTINUED TO EXIST AND BECAME PROGRESSIVELY WORSE OVER TIME. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054863December 15, 2017
EXTERIOR LIGHTING
NO DIM HEADLIGHTS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052956December 7, 2017
SERVICE BRAKES
WHEN APPLING BRAKES THE PEDAL SOMETIMES GO TO THE FLOOR. AT DIFFERENT TIMES, WHILE DRIVING & WHILE SITTING STILL. SOMETIMES PEDAL GOING TO FLOOR FASTER THAN OTHER TIMES. I'VE READ ABOUT THIS PROBLEM BUT MY VIN # IS NOT COVERED IT SAYS. BUT I DO HAVE THE PROBLEM OR ONE SIMILAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053008December 7, 2017
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. WHILE DRIVING 35 MPH, THE FRONT DRIVER SIDE LIGHT BECAME INOPERABLE INDEPENDENTLY. THE CONTACT STATED THAT MOISTURE ENTERED THE LIGHT FIXTURE. THE VEHICLE WAS NOT DIAGNOSED FOR THE FAILURE. THE LIGHT BULB WAS REPLACED, BUT THE FAILURE RECURRED. THE CONTACT STATED THAT HE WAS AN ASE CERTIFIED MECHANIC. THE LOCAL DEALER (CADILLAC OF NEW ORLEANS, 3100 LIME STREET, METAIRIE, LA 70006) WAS CONTACTED AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER WAS NOTIFIED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 81,650.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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