Cadillac SRX Complaints (2012)

417 consumer complaints on file.

#11145126November 3, 2018
EXTERIOR LIGHTING
2012 CADILLAC SRX WITH ONLY 63332 MILES. BOTH HEADLIGHTS STARTED SWEATING MOISTURE INSIDE LENS. THIS STARTED AFTER I HAD TO START PARKING THE SRX OUTSIDE OVERNIGHT ABOUT 8 MONTHS AGO. THEN RIGHT HEADLIGHT WENT OUT. DEALER CHARGED $1561 PLUS INSTALLATION TO REPLACE. NOW I HAVE TO TRY AND DRY OUT THE MOISTURE EACH DAY ON THE LEFT LIGHT EVEN IF THE SRX IS NOT DRIVEN. VERY DISAPPOINTED IN MY FIRST CADILLAC. SHOULD BE MY LAST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144808November 1, 2018
EXTERIOR LIGHTING
LOW BEAM HEADLIGHTS DO NOT PROVIDE ADEQUATE LIGHT TO DRIVE AT NIGHT. IN ORDER TO SEE THE ROAD MUST DRIVE WITH HEADLIGHTS ON HIGH BEAM. WHILE I WAS DRIVING RAN OFF OF ROAD WHILE PASSING AN ONCOMING CAR IN OTHER LANE BECAUSE I COULD NOT SEE ROAD. ALSO COULD NOT SEE TURN LANE FOR MAKING A LEFT TURN. TRAFFIC BEHIND ME WAS BACKED UP AND THEY BLEW THEIR HORN BECAUSE I WAS NOT IN THE TURN LANE. I COULD NOT SEE THE LINES FOR LEFT TURN LANE BECAUSE OF ON COMING TRAFFIC I COULD NOT USE MY HIGH BEAMS!!!! THIS HAS BEEN HAPPENING FOR A YEAR OR MORE BUT TONIGHT IT WAS VERY FRIGHTENING!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140990October 17, 2018
EXTERIOR LIGHTING
LOW BEAM HEADLIGHTS ARE TOO DIM TO DRIVE AT NIGHT. THE DEALER SAYS THERE IS NO COMPLETE FIX THAT'S JUST THE WAY IT IS. TRIED BRIGHTER BULBS NO HELP, THE DESIGN OF THE HEAD LIGHT ASSEMBLY IS FLAWED AND IF YOU REPLACE THEM IT'S ONLY A TEMPORARY FIX. THE ONLY WAY TO SEE AT NIGHT IS WITH HI BEAMS ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140191October 13, 2018
EXTERIOR LIGHTING
WHILE DRIVING OR IN PARK AT NIGHT, UNABLE TO SEE SAFELY WITH LOW BEAMS ON--MUST DRIVE WITH HIGH BEAMS ON. THERE IS EXCESSIVE MOISTURE INSIDE OF HEADLIGHT WHICH IS SUPPOSEDLY SEALED. PAID $700 TO HAVE ONE HEADLIGHT ASSEMBLY REPLACED WITH ORIGINAL (NOT AFTERMARKET) TWO YEARS AGO AND THE SEAL IS CLEARLY BROKE. HAVE ALSO TRIED REPLACING BULBS. AFTER READING OF THE CLASS ACTION LAWSUITS IN CALIFORNIA AND FLORIDA, I CONTACTED CADILLAC TO SEE IF THEY WOULD REPLACE MY HEAD LIVES. BECAUSE I AM OUT OF WARRANTY, THEY WERE ON WILLING TO WORK WITH ME, EVEN THOUGH THIS IS CLEARLY A SAFETY ISSUE. WHILE DRIVING WITH LOW BEAMS ON, ONE CANNOT EVEN SEE THE CENTER OR SIDE LINES OF THE ROAD YOU ARE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11139290October 9, 2018
VISIBILITY/WIPER, EXTERIOR LIGHTING
LOW BEAM HEADLIGHTS DO NOT PROVIDE ADEQUATE LIGHTING AT NIGHT. YOU CANNOT SEE 30 FEET IN FRONT OF THE CAR ON A DARK ROAD. I HAVE BEEN TOLD BY MECHANICS THAT THERE IS NOTHING THEY CAN DO TO GUARANTEE IMPROVEMENT. THIS IS BOTH GM MECHANICS AND INDEPENDENT. NOT BEING ABLE TO SEE WHEN YOU ARE DRIVING AT NIGHT IS NOT ONLY DANGEROUS TO ME BUT ALSO TO ONCOMING DRIVERS AS I HAVE TO USE MY BRIGHT LIGHTS TO SEE WHERE I AM GOING AND CONSEQUENTLY CREATE GLARE FOR THE ONCOMING CARS. I FEEL THAT CADILLAC HAS A RESPONSIBILITY TO PROVIDE SAFETY WHEN THEY SELL A PRODUCT. PLEASE RECALL THE CAR AND RESOLVE THIS PROBLEM. I AM PLANNING TO KEEP THIS CAR FOR MORE THAN FOUR MORE YEARS AND DONT WANT TO HAVE A SAFETY PROBLEM TO TRY TO WORK AROUND. I HAVE OWNED THE CAR FROM NEW IN 2012 AND USE IT EVERYDAY. IT HAS BEEN, AND IS, MAINTAINED BY GM. DEALERS .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11139316October 9, 2018
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. WHILE THE VEHICLE WAS STATIONARY AND WHILE DRIVING VARIOUS SPEEDS AT NIGHT, THE HEADLIGHTS MALFUNCTIONED. SUTTLE CADILLAC (12525 JEFFERSON AVENUE, NEWPORT NEWS, VIRGINIA 23602) WAS MADE AWARE OF THE FAILURE AND REPLACED THE LOW BEAM HEADLIGHTS TWICE, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11138938October 7, 2018
AIR BAGS, SEAT BELTS
ON 6/25/18, MY WIFE WAS TRAVELING 45 MPH., IN OUR 2012 CADILLAC SRX. THE VEHICLE IN FRONT OF HER WENT TO MAKE A LEFT TURN INTO A SUBDIVISION. BUT, THEN DECIDED NOT TO DO THAT AND PULLED BACK INTO THE LANE OF MY WIFE. SHE SLAMMED ON HER BRAKES, TO AVOID HITTING THE VEHICLE. HOWEVER, SHE COULDN?T ANTICIPATE THEIR MOVE. SHE HIT THEM FROM BEHIND, GOING 45MPH. SHE HIT HER FOREHEAD ON THE VISOR BAR TWICE, CAUSING A SKULL FRACTURE, BRAIN BLEED, SEVER CONCUSSION, DEEP LACERATIONS, A BURST ARTERY IN HER FOREHEAD TO WHERE SHE WAS BLEEDING HEAVILY AND UNCONSCIOUS. HER CHEST HIT THE STEERING WHEEL, WHICH BADLY BRUISED HER RIBS, CAUSING A HIATAL HERNIA, DUE TO THE IMPACT. SHE SUFFERED LACERATIONS TO HER LEFT ARM, KNEE AND HAS RUPTURED DISCS IN HER CERVICAL SPINE. SHE WAS ICU FOR SEVERAL DAYS DUE TO THE BRAIN BLEED AND HEAD INJURIES SHE SUSTAINED. OUR AIR BAG NEVER DEPLOYED AND THE DRIVER SEAT BELT DIDN?T LOCK ON IMPACT, ALLOWING HER TO BOUNCE UPWARD TWICE AND SUSTAINED THE HEAD INJURIES. THE CADILLAC AIR BAGS AND SEAT LOCKING MECHANISMS FAILED TO PROTECT HER FROM INJURIES SHE SHOULD HAD NEVER HAD. SOMEONE NEEDS TO RESEARCH FURTHER THESE ISSUES FOR THE 2012 SRX SO OTHER CONSUMERS DON?T FEEL SAFE IN A VEHICLE, WHERE THE SAFETY MECHANISMS FAIL. CADILLAC SHOULD NOT BE ABLE TO GET AWAY WITH THIS. SHOULD THE 2012 SRX HAVE A RECALL ON AIR BAGS AND SEAT BELT LOCKING MECHANISMS FAILING? MORE THAN ONE COMPLAINT HAS BEEN POSTED, SO I HOPE THE NHTSA INVESTIGATES THIS FOR US ALL. PLEASE CONSIDER THIS A FORMAL COMPLAINT! THANK YOU, AND PLEASE FOLLOW UP! *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11133525October 5, 2018
EXTERIOR LIGHTING
I PURCHASED MY VEHICLE BRAND NEW IN 2012. WITHIN A SHORT WHILE, I NOTICED HOW DIM THE HEADLIGHTS WERE. IT IS EXTREMELY DANGEROUS/IMPOSSIBLE TO DRIVE MY VEHICLE AT NIGHT AS THESE HEADLIGHTS CAUSE LITTLE TO NO VISIBILITY. WHEN I CALLED THE DEALERSHIP THEY SAID IF THEY WERE TO REPLACE THE CURRENT HEADLIGHTS THEY WOULD REPLACED WITH THE SAME FAULTY HEADLIGHTS UNFORTUNATELY. I WAS THEN TOLD BY THE DEALERSHIP THAT MY ONLY OPTION IS TO SELL THE CAR. I CANNOT AFFORD A NEW CAR AND KNOW THAT THE PROPER & FAIR SOLUTION WOULD BE FOR CADILLAC TO ISSUE A RECALL ON THESE HEADLIGHTS AND REPLACE THEM WITH PROPER, SAFE AND FUNCTIONING HEADLIGHTS. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132827October 2, 2018
ELECTRONIC STABILITY CONTROL (ESC), SEATS, SUSPENSION
TOE LINK TORQUED INCORRECTLY SUSPENSION IN REAR IS AFFECTED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132453October 1, 2018
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. WHILE DRIVING VARIOUS SPEEDS, THE HEADLAMPS WERE DIM AND CREATED POOR VISIBILITY WHILE DRIVING AT NIGHT. THE VEHICLE WAS TAKEN TO BARKLEY BUICK GMC (3575 SKYLAND BLVD E, TUSCALOOSA, AL 35405) AND THE LIGHT BULBS WERE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER, BUT THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 105,000. THE VIN WAS NOT PROVIDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131926September 27, 2018
SUSPENSION, WHEELS
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. WHILE DRIVING 50 MPH, THE REAR DRIVER SIDE WHEEL SHIFTED OUT OF CONTROL. THE CONTACT WAS ABLE TO MANEUVER THE VEHICLE TO THE ROAD SHOULDER. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO FOUND THAT THE REAR DRIVER SIDE WHEEL TOE LINK ADJUSTER SEPARATED, WHICH CAUSED THE WHEEL TO BE UNBALANCED. THE REAR DRIVER SIDE TOE LINK WAS REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. AN UNKNOWN DEALER WAS CONTACTED AND STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 14V571000 (SUSPENSION) IN 2014 BY THE PREVIOUS OWNER; HOWEVER, THE REPAIR DID NOT CORRECT THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 97,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131689September 26, 2018
VEHICLE SPEED CONTROL, SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. THE CONTACT STATED THAT THE VEHICLE FAILED TO RESPOND WHEN THE BRAKE PEDAL WAS DEPRESSED AND HESITATED TO ACCELERATE. THE CONTACT HAD TO CAUTIOUSLY APPLY THE BRAKE PEDAL. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 14V212000 (POWER TRAIN) AND 13V097000 (POWER TRAIN, ELECTRICAL SYSTEM), ALTHOUGH THE CONTACT'S FAILURES WERE SIMILAR. THE VEHICLE WAS NOT DIAGNOSED BY A DEALER. THE MANUFACTURER WAS NOTIFIED AND CONFIRMED THAT THE VEHICLE WAS EXCLUDED FROM THE TWO RECALL CAMPAIGNS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129889September 17, 2018
EXTERIOR LIGHTING
OUR HEADLIGHTS HAVE GOTTEN DIMMER AND DIMMER (NOW TO DANGEROUS TO DRIVE AT NIGHT AND BAD WEATHER). WHEN PARKED WITH HEADLIGHTS SHINING ON A WALL YOU CAN SEE SOME LIGHT, BUT ON THE ROAD THE LIGHT PRODUCED FEELS VERY UNSAFE. THE ONLY WAY TO USE THE CAR IS WITH THE HIGH-BEAMS TO GET ENOUGH LIGHT TO DRIVE SAFELY, BUT THIS IS RUDE (AND UNSAFE) FOR OTHER DRIVERS. WE AVOID USING THE CAR AS MUCH AS POSSIBLE BECAUSE OF THIS ISSUE. AFTER LOOKING UP THE PROBLEM ON THE INTERNET, IT APPEARS THIS IS A COMMON PROBLEM THAT CADILLAC HAS NOT ADDRESS. LOOKS LIKE SOMEONE HAS EVEN FILED A CLASS ACTION SUIT IN CALIFORNIA TO TRY AND GET THIS PROBLEM ADDRESSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128784September 11, 2018
SEATS
THE DRIVERS SEAT MOVES ON IT'S OWN IN PARK AND IN DRIVE. AT ONE POINT I HAD TO REMOVE MY SEATBELT AND SIT ON EDGE OF SEAT TO REACH THE PEDALS ON THE HIGHWAY IN HEAVY TRAFFIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121175August 20, 2018
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THE EXTERIOR HEADLIGHTS ON LOW BEAM YOU CANNOT SEE THE ROAD WITH THESE LIGHTS. MY WIFE HAS ALMOST RAN INTO A DITCH BECAUSE THESE HEADLIGHTS ARE DEFECTIVE. IT'S MY UNDERSTANDING GENERAL MOTORS DOES NOT WANT TO TAKE FAULT WITH THIS PROBLEM. IS SOMEONE GOING TO HAVE TO BE KILLED BEFORE ANYTHING IS DONE. WHERE DO WE GO OR WHAT DO WE DO TO GET THIS PROBLEM TAKEN CARE OF BY GENERAL MOTORS. ANYTIME YOU DRIVE THIS CAR AT NIGHT YOU ARE PUTTING YOUR LIFE ENDANGER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119808August 14, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, EXTERIOR LIGHTING
HEADLIGHTS START RANDOMLY DIMMING TO THE POINT YOU CAN'T SEE TO DRIVE, DASH STABILITY CONTROL & TRACTION CONTROL LIGHTS KEEP GOING ON AND OFF. ENGINE FANS TURNS ON AND WON'T TURN OFF EVEN AFTER VEHICLE HAS BEEN SHUT OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112932July 22, 2018
EXTERIOR LIGHTING
MY LOW BEAM HEADLIGHTS ARE VERY DIM. HAVE BEEN EXPERIENCING THIS ISSUE FOR THE PAST SEVERAL MONTHS. LAST WEEK ALMOST HAD AN ACCIDENT BECAUSE OF POOR VISIBILITY. A CAR PULLED OUT IN FRONT OF ME WHILE ON THE HIGHWAY BECAUSE THEY COULDN'T SEE MY HEADLIGHTS. I HAD NO IDEA THE PROBLEM WAS THAT BAD. IT APPEARS, BASED ON RESEARCH, THAT THIS IS A COMMON, WIDESPREAD PROBLEM WITH THIS MODEL. GM IS WELL AWARE OF PROBLEM AND OFFERS NO SOLUTION FOR THE REPAIR AS THE SAME DEFECTIVE PARTS ARE INSTALLED AT A HIGH COST, BUT PROBLEM REMAINS. THERE ARE AT LEAST TWO CLASS-ACTION LAWSUITS WHICH HAVE BEEN FILED. PLEASE TAKE THIS TO THE NEXT LEVEL WITH GM, HAVE THEM TAKE CARE OF THIS DEFECT AND PROTECT CONSUMERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111677July 16, 2018
EXTERIOR LIGHTING
DIM LOW BEAM HEADLIGHTS PERFORMANCE ON MY 2012 CADILLAC SRX. DEALERSHIP SUGGESTIONS IS TO REPLACE HEADLIGHT ASSEMBLIES. DEALERSHIP ALSO STATED THAT WITHIN THE LAST YEAR THEY HAVE REPLACED APPROXIMATELY 80 HEADLIGHTS ASSEMBLIES ON THE MAKE FOR MODEL YEARS 2011-2016. I FIND THIS AN ISSUE WHEN THERE IS NO OUTSIDE DAMAGE TO MY HEADLIGHTS. WHEN I CONTACT A GENERAL MOTORS THEY DON'T HAVE THE DATA TO PROVIDE THE QUANTITATIVE NUMBERS THAT HAVE BEEN REPLACED FOR THIS MAKE AND MODEL YEARS. DRIVING WITH HIGH BEAM IS THE BEST LIGHT PERFORMANCE BUT BLINDING TO ONCOMING TRAFFIC AND DRIVERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111311July 14, 2018
EXTERIOR LIGHTING
PURCHASED 2012 CADILLAC SRX ON JUNE 26, 2018 IN MISSISSIPPI. CANNOT SEE AT NIGHT BECAUSE OF EXTREMELY DIM HEADLIGHTS. SEVERAL SERVICE MANAGERS ADMIT THAT THEY HAVE HEARD SEVERAL COMPLAINTS REGARDING THE DIM LIGHTS AND SAFETY CONCERNS. I AM REQUESTING THAT THIS SAFETY ISSUE IS INVESTIGATED BECAUSE THE DEALERD WANT THE VEHICLE OWNER TO PAY FOR REPLACEMENT HEADLIGHTS, STATING THAT REFLECTIVE FINISH INSIDE THE HOUSING DOES FADE AND STOP PROJECTING THE LIGHT AS ORIGINALLY DESIGNED. WHEN DRIVING AT NIGHT I CAN BARELY SEE MAYBE 6 FEET IN FRONT OF THE VEHICLE. WHEN PASSING ONCOMING LIGHTS FROM VEHICLES 1 OR 2 LANES OVER, MY LIGHTS ARE WASHED OUT AS PITCH DARK(BLINDED). I FEEL VERY UNSAFE BUT NO CAR DEALERSHIP HAS NOT AGREED TO MAKE THIS PURCHASE A SAFE RELIABLE VEHICLE. I BELIEVE THIS REALLY A MANUFACTURER MATERIAL DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11105303July 3, 2018
EXTERIOR LIGHTING
ON OR ABOUT JANUARY 10, 2018 WHILE DRIVING CAR AT NIGHT I NOTICED HEADLIGHTS APPEARED TO BE ABOUT 50% DIMMER THAN THEY SHOULD BE. MY SISTER NOTICED ON A LATER NIGHT DRIVE AS WELL. TOOK CAR IN TO HAVE THEM REPAIRED 1/12/18 FOR $106.26. RETURNED CAR TO SAME PLACE ON 1/17/18 BECAUSE HEADLIGHTS WERE STILL NOT WORKING. THEY REMOVED AND REPLACED BOTH HEADLAMP BULBS FOR $416.66. I DON'T DRIVE THE CAR FREQUENTLY AT NIGHT BUT DID HAVE TO RETURN IN A 3RD TIME FOR SAME REASON ON 2/22/18. THE REPAIR SHOP REMOVED AND REPLACED BOTH HEADLAMP ASSEMBLIES AT THE COST OF $1,110.43. THIS TOTAL HEADLIGHT PROBLEM HAS COST ME $1,633.35. VEHICLE WAS IN MOTION AND STATIONARY WHEN HEADLIGHTS WERE NOT FUCTIONING PROPERLY, ON CITY STREETS, HIGHWAY, AND PARKED IN DRIVEWAY, IE- DIMMED HEADLIGHTS AT ALL TIMES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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