Cadillac SRX Complaints (2014)

390 consumer complaints on file.

#11221878June 22, 2019
POWER TRAIN
THE VICHECLE IS JUMPING WITH A SUDDEN KICK WHEN SLOWING DOWN AND BRAKING. THIS WILL HAPPEN WHEN DRIVING TO WORK IN BUMPER TO BUMPER TRAFFIC AS WELL AS ROUTINE NAVIGATION LOCALLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217387June 2, 2019
EXTERIOR LIGHTING
HEAD LIGHT LOW BEAMS ARE DANGEROUSLY DIM. IT IS VERY UNSAFE TO DRIVE THIS CAR AT NIGHT. SOMEONE IS GOING TO GET KILLED OR SERIOUSLY INJURED WITH THIS ISSUE. A RECALL FOR THIS SAFETY ISSUE IS IMMEDIATELY NEEDED TO SAVE LIVES. ALREADY CAME CLOSE TO AN ACCIDENT WHEN A TRUCK PULLED OUT IN FRONT OF US, WHILE DRIVING HOME. . HE COULD NOT SEE US. PLEASE TAKE THIS SERIOUSLY AND HELP US.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210601May 29, 2019
SUSPENSION
THERE IS AN EXISTING RECALL FILED ON 9/19/2014 FOR THE 2014 CADILLAC SRX FOR A "POSSIBLE LOOSE REAR SUSPENSION TOE ADJUSTER LINK" WHICH CAN CAUSE LOSS OF VEHICLE CONTROL AND INCREASE THE RISK OF A CRASH. THE NHTSA CAMPAIGN NUMBER IS 14V571000. ON 5/21/19, I FIRST NOTICED THAT WHEN DRIVING DOWN THE HIGHWAY, MY CAR WOULD PULL TO THE LEFT QUITE A BIT, ALMOST AS IF IT WAS BEING HIT WITH A HIGH WIND GUST. THIS HAPPENED TWO ADDITIONAL TIMES DRIVING DOWN THE HIGHWAY THE FOLLOWING TWO DAYS. ON 5/28/19, I WAS NO LONGER ABLE TO DRIVE THE CAR IN A STRAIGHT LINE AS THE WHEEL WAS COCKED 45 DEGREES TO THE LEFT TO EVEN DRIVE STRAIGHT, THIS HAPPENED LESS THAN A MILE FROM HOME AND I MADE IT HOME SAFE. THE FOLLOWING DAY ON 5/29/19, ON THE WAY TO FIRESTONE TO HAVE THE CAR LOOKED AT, I COULD NO LONGER DRIVE OVER 25MPH AND THE LEFT FRONT AND REAR TIRES WERE COCKED OUT TO THE SIDE AND THE CAR APPEARED TO BE DRIFTING. I ALMOST WENT OFF THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209435May 23, 2019
SUSPENSION
THE 2014 CADILLAC SRX HAD 75K MILES ON THE ODOMETER, THE DRIVER EXPERIENCED A WOBBLE FEELING IN THE SUSPENSION OF THE CAR WHILE DRIVING ON THE HIGHWAY THEN HEARD A BANG AND THE CAR WENT OUT OF CONTROL AT HIGH SPEEDS. THE READ END OF THE CAR VEERED TO THE RIGHT. FORTUNATELY, NO OTHER CARS WERE ON THE ROAD AS THE CAR WENT ACROSS MULTIPLE LANES WHILE OUT OF CONTROL. THE DRIVER WAS ABLE TO PULL THE CAR OVER TO THE SIDE OF THE ROAD AND ONSTAR WAS CALLED FOR ASSISTANCE. THE CAR WAS TAKEN TO THE NEAREST CADILLAC DEAL WHO FOUND THAT THE REAR RIGHT ADJUSTER LINKS BROKE DUE TO THE THREADS WERE WORN. FOUND THAT RECALL 14V571000 RECALL DATE 9/19/2019 COMPONENT SUSPENSION: REAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208264May 17, 2019
ELECTRICAL SYSTEM
CUE INFOTAINMENT SYSTEM TOUCH SCREEN MALFUNCTIONS CAUSING DRIVER DISTRACTION AS WELL AS DISCOMFORT . HEATING , NAVIGATION AND RADIO FUNCTIONS OPERATE ERRATICALLY WITHOUT WARNING AS IF THE SCREEN IS DETECTING A FINGER PRESSING IT AND CAN NOT BE OVERRIDDEN . THIS IS A DRIVING SAFETY ISSUE ESPECIALLY HERE IN THE MIDWEST WHERE A WEATHER ADVISORY COULD VERY WELL BE MISSED OR THE HEATING AND AIR COULD CAUSE THE WINDSHIELD TO FOG UNCONTROLLABLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204935May 1, 2019
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I CANNOT DRIVE AT NIGHT BECAUSE HEADLIGHTS ARE SO DIM YOU CAN'T SEE THEM 100 FT AWAY.ALSO WATER IN ASSEMBLY. HAVE REPLACED AND IT MADE NO DIFFERENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204818April 30, 2019
VISIBILITY/WIPER
HEADLIGHTS ARE SO DIM ITS VERY DANGEROUS TO DRIVE VEHICLE WHEN IS DARK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204341April 29, 2019
EXTERIOR LIGHTING
DIM HEADLIGHTS HAVE BECOME SO DIM THAT IT'S UNSAFE TO DRIVE AT NIGHT UNLESS HIGH BEAM LIGHTS ARE ON. CONTACTED LOCAL DEALERSHIP AND WAS TOLD I COULD HAVE THEM REPLACED AT MY COST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203755April 25, 2019
EXTERIOR LIGHTING
MY HEADLIGHTS BECAME TOO DIM TO SAFELY DRIVE MY CAR AT NIGHT, SEEMED TO BE THE MAGNIFYING PART INSIDE THE LIGHT WAS FOGGED UP. I TOOK IT TO DEALER WHERE I PURCHASED CAR AND HAD THEM LOOK AT LIGHTS. THEY TELL ME I JUST NEED NEW BULBS. I HAD ANOTHER PLACE REPLACE BULBS AND IT DIDN'T HELP AT ALL. HAD TO HAVE HEADLIGHTS REPLACED OUT OF POCKET ((COULDN'T BE FIXED WITHOUT REPLACING) TO SAFELY DRIVE AT NIGHT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194957April 9, 2019
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. WHILE DRIVING AT DUSK, THE HEADLAMPS FAILED TO PROPERLY ILLUMINATE THE ROADWAY. THE VEHICLE WAS TAKEN TO KERBECK CADILLAC ATLANTIC CITY (LOCATED AT 340 N ALBANY AVE, ATLANTIC CITY, NJ 08401, (609) 246-2211) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE BULBS COULD BE REPLACED AND THE HEADLAMP LENS COULD BE RESTORED; HOWEVER, THE FAILURE COULD RECUR. THE CONTACT WAS ALSO INFORMED THAT THE INTERNAL REFLECTOR IN THE HEADLAMP WAS AT FAULT AND THAT THE HEADLAMP ASSEMBLY WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192909April 1, 2019
EXTERIOR LIGHTING
HEADLIGHTS ARE VERY DIM. DEALER JUST REPLACED HEADLAMP ASSEMBLIES COSTING ME APPROXIMATELY $1,800. NO IMPROVEMENT. THE LIGHTS ARE SO DIM, MY TEENAGE DAUGHTER CANNOT DRIVE ON REMOTE HIGHWAYS DUE TO THE HEADLIGHTS NOT PROVIDING A SAFE LEVEL OF ILLUMINATION. GM NEEDS TO FIX THIS PROBLEM. IT IS UBIQUITOUS AMONG SRX OWNERS. VERY UNSAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192911April 1, 2019
EXTERIOR LIGHTING
UNSAFE TO DRIVE AT NIGHT - THE LOW BEAMS ON THIS CAR AS SO DIM THAT YOU CANNOT DRIVE IT SAFELY AT NIGHT. CADILLAC REFUSES TO ACCEPT THERE IS AN ISSUE. MULTIPLE CLASS ACTION LAWSUITS HAVE BEEN LAUNCHED AND THIS SAME COMPLAINT IS ALL OVER THE INTERNET.I CAN'T UNDERSTAND WHY NHSTA HASN'T LOOKED INTO THIS PROBLEM SINCE IT PRESENTS DANGEROUS SITUATION AND AFFECTS MULTIPLE CADILLAC MODELS FRO 2010 TO 2015. PLEASE LOOK INTO THE OBVIOUS SAFETY HAZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192790March 31, 2019
EXTERIOR LIGHTING
THE HEADLIGHT EXTREMELY DIM WHEN DRIVING AT NIGHT MADE THE CAR SO DANGEROUS WHEN DRIVING AFTER DARK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191585March 26, 2019
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
FRONT EXTERIOR LIGHTS ARE TOO DIM TO DRIVE AT NIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191587March 26, 2019
ELECTRICAL SYSTEM
THE DISPLAY ON THE RADIO KEEPS FLICKERING AND YOU CAN SWITCH BETWEEN THE APPLICATIONS... FROM RADIO TO NAVIGATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191496March 25, 2019
VISIBILITY/WIPER
LOW BEAMS ARE TOO DIM TO DRIVE SAFELY AT NIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190631March 21, 2019
EXTERIOR LIGHTING
HEAD LIGHTS ARE EXTREMELY DIM MAKING THE VEHICLE DANGEROUS WHILE DRIVING AT NIGHT. CURRENTLY, WE CANNOT USE THE VEHICLE FOR LONG TRIPS AT NIGHT. THE LIGHTS WERE FINE WHEN THE VEHICLE WAS PURCHASE NEW. THE LIGHTS GOT WORSE AS THE YEARS WENT BY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190385March 20, 2019
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
HEADLIGHTS DO NOT PROJECT BRIGHT ENOUGH FOR NIGHT DRIVING. THEY COME ON BUT DO NOT FUNCTION WELL ENOUGH WITHOUT TURNING ON THE BRIGHT LIGHTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11187246March 16, 2019
EXTERIOR LIGHTING
THE LOW BEAM HEADLIGHTS ARE SO DIM I ALMOST GOT HIT BY A MOTORIST THAT DID NOT SEE ME COMING DOWN THE ROAD.THIOS HAS HAPPENED MULTIPLE TIMES AND I CANNOT SEE TO DRIVE AT NIGHT WITH THE LOW BEAMS ON. I WAS STOPPED BY THE STATE POLICE FOR HAVING MY HIGH BEAMS ON AND TOLD THEM I COULD NOT SEE WITH MY LOW BEAMS ON. OFFICER LOOKED AT THE HEAD LIGHTS AND SAID THAT THE DEALER OF CADILLAC SHOULD REPLACE THEM WITH NEW ONES AT NO COST TO ME.THIS SHOULD HAVE A RECALL DONE WITH NEW STYLE OF HEADLAMP ASSEMBLIES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11185786March 11, 2019
EXTERIOR LIGHTING
THE LOW BEAM PROJECTOR HEADLIGHTS ARE DANGEROUSLY DIM. THERE HAVE BEEN NUMEROUSE COMPLAINTS ABOUT THIS ISSUE TO NTSA AND CADILLAC WITH NO SUGGESTION OR RESOLUTION. AS A LAW ENFORCEMENT OFFICER I KNOW THIS ISSUE IS EXTREAMLY SERIOUS. PLEASE INVESTIGATE THE LOW BEAM PROJECTOR HEADLIGHTS AND THE EXTREAMLY LOW LIGHT OUTPUT. WHEN DRIVING ON LOW BEAM YOU CAN NOT SEE THE ROAD. HIGH BEAMS WORK FINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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