Cadillac SRX Complaints (2015)

443 consumer complaints on file.

#11361823October 2, 2020
EXTERIOR LIGHTING:HEADLIGHTS
2015 CADILLAC SRX. CONSUMER WRITES IN REGARDS TO HEADLIGHTS SAFETY RECALL. *LD THE CONSUMER STATED THE DEALER IS CHARGING FOR THE COST OF REPAIRS ON A SAFETY RECALL. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360916September 24, 2020
EXTERIOR LIGHTING
CADILLAC DIVISION, GM LLC C/O ANALYTICS CONSULTING LLC CLAIM NUMBER: 1218800 WE RECEIVED A LETTER REFERENCING ISSUES WITH MOISTURE TO ACCUMULATE IN HEADLAMP CAPSULES AND/OR DIMMING HALOGEN HEADLIGHTS. THE INSTRUCTIONS WERE TO TAKE THE VEHICLE TO THE DEALERSHIP PAY THE $800/$1600 AND GET REIMBURSED WITH 90 DAYS. IF THE HEADLIGHT CAPSULES ARE FAULTY WOULD IT BE MORE PRODUCTIVE TO RECALL THE HEADLIGHTS CAPSULES AND REPLACE THEM FOR FREE. OUR HEADLIGHTS NEED TO BE REPLACED HOWEVER PAY $1600. IS OUT OF THE QUESTIONS. I HAVE SPOKEN TO GMC CUSTOMER SERVICE BUT THEY JUST TRANSFER ME TO ANALYTICS CONSULTING LLC WHO INSIST THE REPAIR/REPLACEMENT MUST BE DONE FIRST FOR REIMBURSEMENT. PER THE ANALYTICS CONSULTING CONSULTANT AND PHONE RECORDING THE DEADLINE FOR REIMBURSEMENT WAS JUNE 30TH WHICH WAS DURING THE HEIGHT OF THE VIRUS. AGAIN BECAUSE THE HEADLIGHT CAPSULES IS FAULTY A RECALL SHOULD BE ISSUED SO THAT IN THESE UNCERTAIN ECONOMIC TIMES CAN GET THE ISSUE RESOLVED WITH OUT HAVING TO COME OUT OF POCKET $800/$1600. BECAUSE OF THE DIMNESS OF THE HEADLIGHTS I AM CAUTIOUS ABOUT DRIVING AFTER DUSK, AND I USE MY HIGH BEAMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360291September 21, 2020
EXTERIOR LIGHTING
THE HEADLIGHTS ARE VERY DIM AT NIGHT, MAKING IT DIFFICULT TO DRIVE ON UNFAMILIAR ROADS. I DIDN'T NOTICE IT AROUND TOWN BUT MY HUSBAND DROVE IT RECENTLY AND HAD A TERRIBLE TIME SEEING AT NIGHT ON UNFAMILIAR ROADS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355696September 17, 2020
SERVICE BRAKES, SEATS, UNKNOWN OR OTHER
WHILE I'M DRIVING MY DRIVER SEAT MOVES FORWARD AND MY BRAKE AND GAS PEDAL DO AS WELL. IT HAPPENS NO MATTER IF I'M ON A HIGHWAY OR STREET AND WHEN I'M DRIVING STRAIGHT NOT SURE IF IT HAPPENS WHILE TURNING. DOESN'T MATTER WHAT SPEED I'M GOING EITHER. HAVEN'T CRASHED. NOTHING INDICATING SOMETHING WRONG ON DASH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355475September 16, 2020
EXTERIOR LIGHTING
2015 CADILLAC SRX HAS A SAFETY ISSUE RELATED TO HEADLIGHTS. THE LIGHT ARE TOO DIM AT NIGHT. THIS CAR SHOULD NOT BE DRIVEN AT NIGHT BECAUSE OF A COLLISION THAT CAN RESULT IN DEATH. GM KNOWS ABOUT THE PROBLEM BUT IGNORE IT ASKING OWNER TO REPLACE THE HEADLIGHTS WITH AN EXISTING DESIGN THAT EVEN PARTS DO NOT EXISTS. GM MUST ISSUE A CLEAR WARNING TO ALL OWNER ABOUT THE DANGER OF DRIVING AT NIGHT AND ISSUE AN IMMEDIATE RECALL AND COME UP WITH A FIX TO THE PROBLEM AND NOT JUST A REPLACEMENT OF THE HEADLIGHT ASSEMBLY WITH THE SAME OLD DESIGN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353745September 8, 2020
SUSPENSION
TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE REAR WHEELS SWAYED BACK AND FORTH WITHOUT WARNING. THE CONTACT INITIALLY TOOK THE VEHICLE TO WALTERS GM AUTOMALL (505 N MAYO TRAIL, PIKEVILLE, KY 41501) WHERE HE WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V571000 (SUSPENSION). THE CONTACT THEN TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE VEHICLE WITH A TOE ADJUSTER LINK FAILURE AND REPLACED THE TOE LINK. THE CONTACT ATTEMPTED TO REACH THE MANUFACTURER BUT WAS UNABLE TO SPEAK WITH A REPRESENTATIVE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 56,462. *BF *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350966August 24, 2020
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED THAT AFTER THE REAR HATCH DOOR ELECTRONICALLY OPENED, THE WIFE REACHED INSIDE THE TAILGATE AREA TO PUT GROCERY BAGS INSIDE WHEN THE REAR HATCH DOOR ERRONEOUSLY RELEASED AND CAME DOWN STRIKING THE WIFE IN THE HEAD. DURING THE INCIDENT, THE WIFE SUSTAINED A MINOR HEAD INJURY. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER ED MARTIN CADILLAC LOCATED AT 5400 S SCATTERFIELD RD, ANDERSON, IN 46013 WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 57,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11349510August 18, 2020
EXTERIOR LIGHTING:HEADLIGHTS
2015 CADILLAC SRX. CONSUMER WRITES IN REGARDS TO HEADLIGHT FAILURE. *LD THE CONSUMER STATED THE VEHICLE WAS TAKEN TO THE DEALER FOR A RECALL REPAIR. THE DEALER ADVISED TO PAY FOR THE REPAIR AND BE REIMBURSED AT A LATER DATE. THE CONSUMER HAD NOT BEEN REIMBURSED. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11348568August 11, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
CRASHNO FIRENO INJURIES0 DEATHS0 THE CUE GPS SCREEN IS STARTING TO CRACK. IN ONLINE SEARCHING I SEE THAT THIS IS A COMMON. ACCORDING TO THE THREADS I HAVE READ THIS HAS NOT BEEN DECLARED A RECALL. WHY NOT? THIS CAN BECOME DANGEROUS SINCE THE Q SYSTEM HAS MANY FUNCTIONS SUCH AS BACKING UP AND OTHER DRIVING FEATURES. CAR IS ALWAYS GARAGE KELP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343452August 5, 2020
UNKNOWN OR OTHER
THE CUE GPS SCREEN IS STARTING TO CRACK. MY CAR HAS LESS THAT 28000 MILES. IN ONLINE SEARCHING I SEE THAT THIS IS A COMMON. ACCORDING TO THE THREADS I HAVE READ THIS HAS NOT BEEN DECLARED A RECALL. WHY NOT?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342542July 31, 2020
SUSPENSION
TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING, THE REAR END OF THE VEHICLE STARTED TO SWAY. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING THE VEHICLE, THE STEERING SENSOR BECAME INOPERABLE. THE TRACTION CONTROL WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO THE ARNIE BAUER BUICK GMC CADILLAC LOCATED AT 5525 MILLER CIR DR, MATTESON, IL 60443, (708)720-7350, WHERE IT WAS DIAGNOSED THAT THE TOW LINK ADJUSTER SEPARATED AND CAUSED THE STEERING SENSOR FAILURE. THE TECHNICIAN STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V571000 (SUSPENSION). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 74,926.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341766July 28, 2020
UNKNOWN OR OTHER
THIS IS THE 3RD TIME MY SCREEN HAS CRACKED SINCE I BOUGH THE CAR BRAND NEW IN 2015. THE CADILLAC CUE/NAVIGATION/RADIO/SIRIUSXM'S SCREEN IS CRACKING AGAIN. CADILLAC HAS REPLACED THE SCREEN 2 TIMES (ONCE IN 2017 AND 2018). THE SCREEN HAS ONCE AGAIN CRACKED. THIS IS EXTREMELY DANGER AS IT MAKE THE SCREEN UNUSABLE INCLUDING THE CAMERA SYSTEM. THE CAR IS ALWAYS PARKED WHEN THIS HAPPENS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340536July 21, 2020
EXTERIOR LIGHTING
THE LOW BEAMS ON THE CAR DO NOT WRK. THEY ARE NOT BRIGHT ENOUGH TO SEE AT NIGHT WITHOUT TURNING ON HIGH BEAMS. NEW BULBS HAVE BEEN REPLACED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340498July 20, 2020
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
ENGINE LIGHT APPEARED ON AND OFF. VEHICLE WAS TAKEN TO THE MECHANOC FOR DIAGNOSTIC. CODES APPEARED FOR TIMING CHAINS AND CAMSHAFT. ALSO Z
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339142July 13, 2020
EXTERIOR LIGHTING
THE HEADLIGHTS ON LOW BEAM DO NOT PROJECT LIGHT. I HAVE TO USE MY HIGH BEAMS AT NIGHT, WHICH CAUSES ON COMING TRAFFIC TO SHINE THEIR HIGH BEAMS IN MY EYES. THE LOW BEAMS ARE SO DIM THAT I HAVE STOPPED DRIVING MY CAR AT NIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337545July 5, 2020
UNKNOWN OR OTHER
I PARKED MY CAR OUTSIDE A FRIEND'S HOUSE IN TROY, MICHIGAN. AFTER ABOUT 5 HOURS OR SO, I WENT TO LEAVE AND THE ENTIRE SCREEN LOOKS LIKE IT HAD SHATTERED ON THE INSIDE. IT IS A CIRCULAR PATTERN AND IS NOT CRACKED FROM THE OUTSIDE. I LOOKED THIS ISSUE UP AND IT APPEARS THERE IS A CLASS ACTION LAWSUIT FOR THIS ISSUE. MY DEALER TOLD ME IT WOULD COST APPROXIMATELY $1300 TO FIX, WHICH I AM EXTREMELY UNHAPPY ABOUT AS A VEHICLE SHOULD NEVER DO THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331176June 27, 2020
EQUIPMENT, UNKNOWN OR OTHER
SPIDER CRACKS ALL ON MY CUE SCREEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330857June 25, 2020
EQUIPMENT:ELECTRICAL:INFOTAINMENT, UNKNOWN OR OTHER, EQUIPMENT:ELECTRICAL
DELAMINATING OF CADILLAC CUE, CONTROLS BACKUP CAMERA, GPS, RADIO, BLUETOOTH. FACTORY DEFAULT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329715June 19, 2020
AIR BAGS, EXTERIOR LIGHTING
HEADLIGHTS ARE SO DIM AT NIGHT THAT IT IS UNSAFE TO DRIVE. HAD TO REPLACE THE ENTIRE HEADLIGHT UNITS. AIRBAG LIGHT ON INDICATING IT MIGHT NOT WORK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328840June 15, 2020
STEERING
2015 CAR DRIFTS SLIGHTLY TO THE RIGHT. EVEN AFTER AN ALIGNMENT AND NEW TIRES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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