Cadillac SRX Complaints (2012)

417 consumer complaints on file.

#11218824June 9, 2019
EXTERIOR LIGHTING
LOW BEAM HEADLIGHTS VERY DIM AND GETTING WORSE, REPLACED BULBS AND IMPROVED FOR SHORT TIME. VERY UNSAFE TO DRIVE AT NIGHT. CADILLAC DEALERS WILL ONLY FIX IF I PAY FOR PARTS AND LABOR APPROX. $1,700.00 GM SHOULD BE MADE TO FIX THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217989June 5, 2019
SERVICE BRAKES
THE BRAKES ARE SPONGY AND WOULD OFTEN TIME NEEDED TO BE DEPRESSED ALL THE WAY TO THE FLOOR TO WORK. VEHICLE HAD BRAKE CHANGED, MASTER CYLINDER REPLACED, AND ALL BRAKE FLUID AND MAINTENANCE COMPLETED, BUT THE PROBLEM WOULD OCCURS AGAIN AFTER 2 WEEKS. FURTHER ONLINE RESEARCH SHOWED THAT THOUSANDS OF OTHER CADILLAC SRX OWNERS ARE HAVING THE EXACT SAME PROBLEM, SOME LED TO SEVERE CRASHES. IT ALL APPEARED TO BE SIMILAR WITH MY PROBLEM WHEREAS THE BRAKES WOULD FAIL WITHOUT ANY WARNING, EVEN AFTER IT HAVE BEEN SERVICED. THE PROBLEM OCCUR AT RANDOM BUT ALSO WHEN GOING OVER SPEED BUMPS, AND MAKING TURNS.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11207672May 15, 2019
SERVICE BRAKES
VEHICLES BRAKE PEDAL WILL RANDOMLY LOSE PRESSURE AND GO TO THE FLOOR. HAD TO PUMP BRAKES IN ORDER FOR IT TO GO TO A ROLLING STOP. HAD THE VEHICLE SERVICED AND AT FIRST THEY COULDN'T FIND ANYTHING WRONG BECAUSE THE PRESSURE BUILT BACK UP HOWEVER WHEN HE TOOK IT FOR A DRIVE THE LAST TIME THE MECHANIC ALMOST GOT IN AN ACCIDENT. THEY REPLACED THE MASTER CYLINDER HOWEVER IT DID THE SAME THING ABOUT A MONTH LATER. SOMETHING NEEDS TO BE DONE REGARDING THIS ISSUE WITH THIS VEHICLE AS THERE ARE SEVERAL COMPLAINTS REGARDING THE EXACT SAME THING WITH OWNER OTHER OWNERS. SOMEBODY'S GOING TO EVENTUALLY GET KILLED. IM THINKING ABOUT TRADING MY VEHICLE IN FOR THIS VERY REASON AND BECAUSE THERE HAS BEEN NO ACTION TAKEN WITH THE MANUFACTURER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207428May 14, 2019
EXTERIOR LIGHTING
I RECENTLY PURCHASED A 2012 CADILLAC SRX. WHEN DRIVING IT AT NIGHT WITH MY LOW BEAMS ON I CAN BARELY SEE THE ROAD AHEAD, I HAD THE BULBS CHANGED , BUT THE SITUATION IS STILL THE SAME. I HAVE TO DRIVE WITH MY HIGH BEAMS ON. WHICH I WAS ALL MOST RECEIVED A TICKET FOR, UNTIL I EXPLAINED THE PROBLEM TO THE OFFICER. DOING FURTHER RESEARCH I FOUND THAT THIS HAS BEEN AN ONGOING PROBLEM WITH THIS VEHICLE , AND THAT NOTHING HAS BEEN DONE ABOUT BY GM OR THE GOV. I REFRAIN FROM DRIVING AT NIGHT BECAUSE OF THIS WHICH MAKES IT VERY INCONVENIENT .THIS IS DEFINITELY A SAFETY ISSUE AND SHOULD BE ADDRESSED AS SUCH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207468May 14, 2019
FUEL/PROPULSION SYSTEM, SERVICE BRAKES
TWICE AFTER RUNNING OVER BUMPS, IMMEDIATELY FOLLOWING THE BUMP, THE BRAKES NEED TO BE DEPRESSED ALL THE WAY TO THE FLOOR IN ORDER TO ENGAGE THE BRAKE. ALSO, ON OCCASION, CAR TAKES A FEW SECONDS TO ACCELERATE WHEN PRESSING THE ACCELERATOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206800May 10, 2019
EXTERIOR LIGHTING
HEADLAMPS ARE DIM AND ONE BURNT OUT. WHEN TOOK TO THE DEALER THEY WERE LEAKING AND ALLOT OF MOISTURE IN THE HEADLAMP ASSEMBLY. AFTER INVESTIGATING THIS HAS BEEN AN ONGOING ISSUE WITH THIS CAR. 2012 SRX. GM NEEDS TO TAKE RESPONSIBILITY FOR THIS ISSUE. T HAS SETTLED SAME PROBLEM IN CALIFORNIA AND FLORIDA. THIS HAPPENED IN MOTION AND WAS HARD TO SEE THE ROAD. VERY DANGEROUS IF BOTH WOULD HAVE WENT OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206035May 7, 2019
SUSPENSION, VISIBILITY/WIPER, EXTERIOR LIGHTING
HEADLIGHT DIM MODE IS AS IF THE HEADLIGHTS ARE NOT EVEN ON, IT IS DANGEROUS IF NOT IMPOSSIBLE TO DRIVE AT NIGHT AND ESPECIALLY DANGEROUS IN THE RAIN AT NIGHT.ALSO FRONT END SUSPENSION IN COLD WEATHER OR WHEN TURNING TO THE RIGHT CAUSES TIRE TO RUB ON THE FENDER WELL. IT HAS DONE THIS SINCE I DROVE IT OFF THE CAR LOT. AM AWARE OF SERVICE BULLETIN, BUT THERE IS NO FIX FOR THIS EITHER, AS THERE IS NO ADJUSTMENT FOR THE CAMBER. VERY DISAPPOINTED IN CADILLAC AND GMS OBVIOUS GREED INSTEAD OF ITS SAFETY CONCERNS. SAD! HOW MANY PEOPLE WILL DIE BEFORE THIS IS ADMITTED BY GM AND ACTUALLY ADDRESSED AND RESOLVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206138May 7, 2019
STRUCTURE:BODY
PAINT ON HOOD AND ROOF HAVE BUBBLED RESULTING IN PAINT CHIPPING OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205544May 3, 2019
EXTERIOR LIGHTING
THE CAR HAS EXTREMELY DIM LOW BEAMS AND I CANNOT SEE ANYTHING AT NIGHT. IT DOESN'T MATTER IF THE VEHICLE STATIONARY EMOTION OR ON A CITY STREET OR HIGHWAY I CANNOT SEE ANYTHING EVER SINCE I GOT THIS CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205271May 2, 2019
UNKNOWN OR OTHER
POWER LIFT GATE OPENS AND THEN AUTOMATICALLY CLOSES. IT CANNOT BE STOPPED AND WILL PIN YOU IN THE LIFT GATE IF YOU DO NOT GET OUT OF THE WAY.05/0
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11197301April 19, 2019
EXTERIOR LIGHTING
HEADLIGHTS ARE TERRIBLE...POOR PROJECTION/DIM LIGHTING CAUSING DANGEROUS NIGHT TRAVEL... I HAVE REPLACED BULBS TWICE WITH NO IMPROVEMENT...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11197018April 17, 2019
EXTERIOR LIGHTING
THE HEADLIGHTS ARE EXTREMELY DIM EVEN AFTER HAVING REPLACED THE BULBS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196485April 15, 2019
EXTERIOR LIGHTING
HAD TO REPLACE PASSENGER HEADLIGHT TWICE DO TO CONDENSATION SHORTING OUT THE HEADLIGHT SYSTEM AT A COST OF $1,826.22 CADILLAC SRX 2012 WITH 58,521,MILES.THE FIRST REPLACEMENT WAS AT 27,294 MILES. GM KNOWS THEY HAVE A PROBLEM BUT WILL NOT RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195475April 10, 2019
EXTERIOR LIGHTING
THE HEADLIGHTS ARE NOT SAFE TO DRIVE WITH AT NIGHT DUE TO LOW HEADLIGHT BEAM. I HAVE TO DRIVE WITH MY HEADLIGHTS ON HIGH BEAM IN ORDER TO SEE THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194602April 8, 2019
EXTERIOR LIGHTING
THE LOW LEVEL HEADLIGHTS IN THIS SRX HAVE BEEN DIM, TO THE POINT OF BEING NO BRIGHTER THAN THE PARKING LIGHTS. THIS HAS BEEN AN ISSUE SINCE MY WIFE ORIGINALLY PURCHASED THE VEHICLE ABOUT 4 YEARS AGO, AND HAS GOTTEN PROGRESSIVELY WORSE. WE RECENTLY REFINANCED IT IN MY NAME. WE CANNOT DRIVE AT NIGHT OR IN THE RAIN. THE ISSUE IS DUE TO WATER AND MOISTURE BUILDUP IN THE HEADLIGHT. THIS IS A COMMON AND KNOWN PROBLEM WITH THIS MAKE/MODEL/YEAR. THE REPLACEMENT COST IS EXPENSIVE AND NOT ONE THAT IS EASILY COVERED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193516April 3, 2019
EXTERIOR LIGHTING
I HAD AN ACCIDENT DUE TO THE LOW BEAM LIGHTS ON MY 2012 CADILLAC SRX. IT WAS STILL DARK AT 5:30AM WHEN I FAILED TO SEE THE OUTER ROAD TURNED WHICH CAUSED ME TO COLLIDE WITH A CURB AND BECOME AIRBORNE. THIS ACCIDENT CAUSED 3 BLOWN OUT TIRES AND 2 RUINED RIMS. THIS COST ME $1700 AND IT WAS ALL CAUSED BY THE EXTREMELY DIM LOW BEAM HEADLIGHTS.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11193376April 2, 2019
EXTERIOR LIGHTING
THE CARS LOW BEAM HEADLIGHTS ARE SO DIM YOU CAN NOT SEE AT NIGHT. I HAVE REPLACED BULBS WITH THE BRIGHTEST ON THE MARKET WITH NO CHANGE IN INTENSITY. IF THE CAR IS DRIVEN AT NIGHT IT MUST BE DRIVEN WITH THE HIGH BEAMS ON AT ALL TIMES (WHICH IS ANOTHER SAFETY ISSUE IN ITSELF). THERE APPEARS TO BE NO FIX FOR THIS ISSUE OUTSIDE A TOTAL REDESIGN OF THE LIGHTING SYSTEM. THIS IS A SAFETY ISSUE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190461March 21, 2019
EXTERIOR LIGHTING
HEADLIGHTS ON LOW BEAM ARE UNSAFE. I TRY NOT TO DRIVE AT NIGHT BECAUSE IT IS VERY HARD TO SEE UNLESS YOU HAVE HEADLIGHTS ON HIGH BEAM!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186972March 15, 2019
EXTERIOR LIGHTING
MY HEADLIGHTS HAVE BECOME VERY DIM IN THE LAST SIX MONTHS. ON TWO OCCASIONS, I HAVE GONE OFF OF A TWO-LANE HIGHWAY ON CLEAR NIGHTS WITH NO VISIBILITY. FORTUNATELY, NO DAMAGES OR INJURIES WERE SUSTAINED. I HAVE HAD TO RESORT TO DRIVE WITH HIGH BEAMS ENGAGED TO SEE SAFELY. CADILLAC WILL NOT RECALL THESE LIGHTS AND WANT $1500 TO CHANGE THEM WITH THE SAME DEFECTIVE REPLACEMENTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186963March 14, 2019
EXTERIOR LIGHTING
MOISTURE INSIDE OF FRONT HEADLIGHT. CAUSING FAILURE TO UNIT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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