Cadillac SRX Complaints (2013)

393 consumer complaints on file.

#11246645August 27, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. WHILE DRIVING 10 MPH, THE VEHICLE BEGAN TO HESITATE. IN 2018, THE CONTACT STATED THAT THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 14V212000 (POWER TRAIN). THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE TRANSITION CODE WAS SHOWING. THE VEHICLE WAS TAKEN TO BUD DAVIS CADILLAC INC. (LOCATED AT 5433 POPLAR AVE, MEMPHIS, TN 38119, (901) 881-0177) WHERE IT WAS DIAGNOSED THAT THE SOFTWARE NEEDED TO BE UPDATED. THE VEHICLE WAS REPAIRED, BUT CONTINUED TO LAG. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 49,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244964August 19, 2019
ENGINE, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
TAKATA RECALL ABOUT 2 WEEKS AGO, I NOTICE WHILE DRIVING THAT I'M LOOSING THE ACCELERATION. THE FRONT GAUSR OF RPM IS NOT CONSISTENT. WE CAN FEEL THE ENGINE IS HAVING TROUBLE GOING FORWRD EVRY TIME I PUNCH IN THE GAS PEDAL. MY PASSANGER AND I CAN FEEL THE ACCELERATION BIT CHOCKING. SO, I BROUGHT IT SOME MECHANICS & THEY SAYS POSSIBLE TIME CHAIN PROBLEM. THEY DIAGNOSE THE CAR AND HERE SOME OF THE CODE CAME OUT. P0011, P0014, P0016, P0018, P0021. AT FIRST, THEY THOUGHT OF CHANGING THE CAMSHAFT SENSORS AND CRANKSHAFT SENSORS MAYBE IT WOULD RESOLVE THE PROBLEM BUT IT DIDN'T. THEY SUGGEST TO CALL THE CADILLAC DEALER POSSIBLE FOR RECALLS. I DRIVE MY CAR DAILY TO WORK, FROM MERCED TO LATHROP, THAT'S ABOUT 120 MILES BACK AND FORT. I USED TO DRIVE MY CAR FROM MERCED TO FREMENT FROM THE PAST 4YEARS EVERYDAY BUT I GOT TRANFER TO LATHROP ABOUT 2 YEARS NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241020August 1, 2019
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. WHILE DRIVING VARIOUS SPEEDS, THE HEADLIGHTS WERE DIM AND FAILED TO PRODUCE ADEQUATE LIGHTING. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO ORR CHEVROLET OF FORT SMITH (6500 AUTOPARK DR, FORT SMITH, AR 72903, (479) 310-0948) WHERE IT WAS DIAGNOSED THAT THE HEADLIGHT ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 9-5389871230. THE FAILURE MILEAGE WAS 85,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240594July 30, 2019
EXTERIOR LIGHTING
O OUR CADILAC IN THE TIME WE HAVE OWNED IT THE HEADLIGHTS HAVE BEEN FIXED AT THE CADILAC DEALER FOR WHICH WE PAID $1400 TO BILL CRAMER CADILAC IN PANAMA CITY FLOIRDA WHERE WE BOUGHT THE CAR. SUPPOSEDLY THEY FIXED THE ISSUE WITH THE HEADLIGHTS BUT WITHEN A MONTH OF THAT REPAIR THE HEADLIGHTS AGAIN WERE SO DIM YOU CAN NOT SEE TO DRIVE AT NIGHT WITHOUT THE HIGH BEAMS ON. NOT EVEN A MONTH AFTER REPAIR BILL CRAMER WAS CONTACTED AND TOLD ABOUT THE ISSUE HAPPENING AGAIN AND WE WERE TOLD OVER THE PHONE THAT WE WOULD AGAIN HAVE TO PAY FOR THE FULL AMOUNT OF THE REPAIR TO REPLACE THE ENTIRE HEADLIGHT ASSEMBLY AND WOULD HAVE TO TAKE THINGS UP WITH GM. ON SEVERAL OCCASIONS I HAVE TRIED TO SPEAK WITH BILL CRAMER CADILAC OR GM ABOUT THIS ISSUE AND HAVE BEEN GIVEN THE RUNAROUND. NOW IM FINDING EVERYONE WHO PURCHASED ONE OF THESE VEHICLES IS HAVEING THE EXACT SAME ISSUES WITH THE HEADLIGHTS. SOMEONE I WORK WITH RECENTLY BOUGHT A NEWER SRX AND IT ALREADY HAS THE EXACT SAME ISSUE. WHEN WILL SOMETHING BE DONE ABOUT THIS?????????
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234990July 26, 2019
STRUCTURE:BODY:HATCHBACK/LIFTGATE
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. WHILE THE CONTACT WAS REMOVING THE SPARE TIRE FROM THE TRUNK, THE LIFTGATE CAME DOWN ON HIS BACK AND THEN INDEPENDENTLY RAISED BACK UP. WHEN THE CONTACT MOVED AWAY, THE LIFTGATE CLOSED BACK INDEPENDENTLY AND FAILED TO OPEN AGAIN. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO BILLY NAVARRE CHEVROLET (1300 E COLLEGE ST, LAKE CHARLES, LA 70607, (337) 513-4365), BUT WAS NOT DIAGNOSED OR REPAIRED DUE TO THE DIAGNOSTIC AND REPAIR FEES. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234701July 25, 2019
UNKNOWN OR OTHER
TAKARA RECALL" THE CADILLAC 2013 SRX LUXURY LATCH GATE WILL NOT UNLOCK WHEN I HAD A FLAT TIRE TO GET THE SPARE TIRE OUT THE BACK. ALSO WHEN IT DID OPEN IT SLAMMED ON TOP OF MY BACK AND WOULD NOT STOP CLOSING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234026July 22, 2019
EXTERIOR LIGHTING
HEADLIGHTS TOO DIM UNABLE TO SEE AT NIGHT! ALMOST HIT A CAR PULLING OUT FROM A PARKING SPOT BECAUSE LIGHTS WERE TOO DIM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233516July 20, 2019
EXTERIOR LIGHTING
LOW BEAMS ARE VERY,VERY DIM. I FIND IT HARD TO DRIVE AT NIGHT AND OFTEN DRIVE MY WIFE'S OUTBACK AT NIGHT SPECIALLY IF RAINING!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229030July 2, 2019
EXTERIOR LIGHTING
THE LOW BEAM HEAD LIGHTS OR VERY DIM CAN NOT SEE AT NIGHT DRIVING , IT REALLY BAD I LIVE IN SOUTH CAROLINA WE DON'T HAVE MANY STREET LIGHT ON OUR ROADS. I WISH SOMEONE WOULD DRIVE THESE CARS THAT ON THE BAD LIGHT LIST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228601July 1, 2019
EXTERIOR LIGHTING
DRIVERS SIDE HEADLIGHT IS TO DIM CAUSING LOW VISIBILITY AT NIGHT. UNSAFE TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222818June 26, 2019
EXTERIOR LIGHTING
SINCE PURCHASING THE CAR USED WITH 36K MILES ON IT THE HEADLIGHTS HAVE BECOME PROGRESSIVELY DIMMER, TO THE POINT WHERE THE CAR IS NO LONGER SAFE TO DRIVE AT NIGHT. UPON FURTHER RESEARCH THIS IS A COMMON PROBLEM WITH THESE CARS AND IS A FLAW IN THE DESIGN. CADILLAC WANTS 1200 TO FIX THEM, AND REFUSES TO ACKNOWLEDGE THAT THIS IS A MAJOR SAFETY ISSUE ON THEIR VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219581June 12, 2019
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED THAT THE SUN ROOF LEAKED EVERY TIME IT RAINED. THE INCIDENT CAUSED SEVERAL ELECTRICAL FAILURES TO OCCUR. THE VEHICLE WAS TAKEN TO VINCE WHIBBS BUICK GMC CADILLAC (5651 PENSACOLA BLVD, PENSACOLA, FL 32505, 850-610-1851) WHERE IT WAS DIAGNOSED THAT THE DRAIN HOSE SHOULD BE CHECKED TWICE A YEAR FOR A WATER TEST TO PREVENT THE FAILURE. THE VEHICLE WAS REPAIRED, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217533June 3, 2019
VISIBILITY/WIPER
LOW BEAM HEADLIGHTS ARE SO DIM THAT VISIBILITY AT NIGHT IS VERY LOW AND DANGEROUS TO DRIVE. NEW REPLACED PARTS RESULT IN SAME PROBLEM WITHIN FEW MONTHS AND CUSTOMER HAS TO PAY FOR REPLACEMENTS. PAYING FOR IT SINCE AUG 2018 AND PROBLEM STILL EXISTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209212May 22, 2019
EXTERIOR LIGHTING
THE HEADLIGHTS ON MY 2013 CADILLAC SRX ARE TOO DIM TO DRIVE VEHICHLE AT NIGHT . THIS IS A KNOW PROBLEM AND SHOULD BE FIXED BY GM. I HAVE REPLACED BULBS BUT DID NOT HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208943May 21, 2019
EXTERIOR LIGHTING
WE RECENTLY PURCHASED THIS CAR. WE LOVE IT, THE ONLY PROBLEM IS THE LOW BEAM HEADLAMPS. WE LIVE IN A VERY RURAL AREA, SO THERE ARE NO STREET LIGHTS OF ANY KIND IN OUR AREA. THE DEALERSHIP WHERE WE PURCHASED THE CAR FROM WERE VERY NICE AND REPLACED THE BULBS IN THE CAR AND IT DID NOT MAKE ONE BIT OF DIFFERENCE. THE LOW BEAMS ARE SO BAD THAT YOU CAN NOT SEE AT NIGHT, AT ALL. MY HUSBAND ALMOST HIT A TREE THE OTHER NIGHT BECAUSE HE COULD NOT SEE IT. THERE IS ALREADY A LAWSUIT WITH GM OVER THE HEADLAMP ISSUES IN CALIFORNIA AND FLORIDA FOR THE 2011-2015 SRX. WHILE GM IS CONCERNED WITH THEIR CUSTOMERS OR SO THEY SAY, THEY ARE NOT OFFERING ANY ASSISTANCE WITH FIXING THIS ISSUE BECAUSE THERE IS NO ACTIVE RECALL. TO ME THAT SAYS, "WE ARE NOT GOING TO SPEND ALL THAT MONEY ON RECALLS, WE WOULD RATHER PAYOUT ON WRONGFUL DEATH SUITS". WHICH IS CLEAR BY THE CLASS ACTION SUIT IN CALIFORNIA AND FLORIDA. MY QUESTION IS "HOW MANY PEOPLE HAVE TO DIE BEFORE A RECALL IS ISSUED OVER THE LOW BEAM HEADLAMPS"?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208321May 17, 2019
EXTERIOR LIGHTING
LOW BEAM HEAD LIGHTS ARE VERY DIM. I HAVE PULLED OVER TO LOOK AT THE HEAD LIGHTS TO SEE IF THEY WERE EVEN WORKING. I CANNOT DRIVE IT AT NIGHT AS I CANNOT SEE. IF I MUST DRIVE IT, I HAVE TO USE THE HIGH BEAMS AND ONCOMING TRAFFIC CONTINUALLY FLASH THEIR BRIGHTS AT ME. THIS VEHICLE IS SUPER DANGEROUS WHILE DRIVING AT NIGHT. NO HELP FROM CADILLAC DEALERSHIP. I FIRST NOTICED THIS ABOUT A YEAR AGO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207923May 15, 2019
EXTERIOR LIGHTING
HEADLIGHTS EXTERIOR HOUSING UNITS WEAR OUT OR DETERIORATE ALLOWING MOISTURE TO ACCUMULATE AND CONDENSE FROM THE AIR THAT FLOWS THROUGH THEIR VENTS.I CANT SEE AT NIGHT AND ITS A SAFETY ISSUE FOR ME AND MY FAMILY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206535May 9, 2019
EXTERIOR LIGHTING
2013 CADILLAC SRX HEADLIGHTS ARE TOO DIM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204706April 30, 2019
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. WHILE DRIVING AT NIGHT, THE CONTACT NOTICED THAT THE HEADLIGHTS FAILED TO ILLUMINATE BRIGHTLY. THE CONTACT CALLED ORR CADILLAC OF FORT SMITH (LOCATED AT 6500 AUTOPARK DR, FORT SMITH, AR 72903, (479) 310-0948) AND WAS INFORMED TO SCHEDULE AN APPOINTMENT. THE VEHICLE WAS NOT TAKEN TO A DEALER AND WAS NOT REPAIRED DUE TO THE DIAGNOSTIC AND REPAIR FEES. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204753April 30, 2019
EXTERIOR LIGHTING
I HAVE ALMOST HAD SEVERAL WRECKS DRIVING AT NIGHT IN THIS VEHICLE. THE HEADLIGHTS ARE TOO DIM TO SAFELY NAVIGATE THE ROADWAYS. DRIVING WITH THE HIGH BEAMS ON IS THE ONLY WAY YOU CAN SEE. EVEN AFTER APPLYING THE SUGGESTED FIXES FROM CADILLAC, YOU CANNOT SAFELY DRIVE THIS CAR AT NIGHT. I HAVE INCLUDED THE MOST RECENT DATE OF A NEAR WRECK DUE TO LOW VISIBILITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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