Cadillac SRX Complaints (2012)

417 consumer complaints on file.

#11290150December 19, 2019
SERVICE BRAKES
2 TIMES IN PAST WEEK MY CAR SLID ON ICE & WATER THEN AFTER BRAKE PEDAL WOULD GO ALL THE WAY TO THE FLOOR, NEXT DAY WORKED AGAIN, ABOUT 1-2 WEEKS BETWEEN INCIDENTS, 1 TIME WAS APPROACHING A STOP LIGHT & SLID ON WET STEEL PLATE, NEXT WAS THIS MORNING I SLID ON ICE SLOWING DOWN ON FFX CO PKWY GETTING ON RAMP FOR I66
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289074December 14, 2019
EXTERIOR LIGHTING
LOW BEAM HEADLIGHTS ARE TERRIBLE. THEY ARE TOO DIM TO DRIVE AT NIGHT. IT SEEMS LIKE THERE ARE NO LIGHTS ON AT ALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288591December 12, 2019
SERVICE BRAKES
I PURCHASED MY 2012 CADILLAC SRX4 NEW WITH AN EXTENDED WARRANTY. ONE MONTH AFTER MY EXTENDED WARRANTY RAN OUT THE BRAKES STARTED GOING TO THE FLOOR AND I CAN BARELY STOP THE VEHICLE. SHOULD A CAR PULL OUT IN FRONT OF ME OR GOD FORBID A CHILD, I WOULD NOT BE ABLE TO STOP MY CAR IN TIME TO AVOID AND ACCIDENT. I TOOK MY VEHICLE INTO HUBER CADILLAC IN OMAHA, NE ON 10/14/2019 AS MY BRAKE PEDAL ONCE AGAIN WENT TO THE FLOOR MAKING WHAT SOUNDS LIKE A RUSHING OR AIR SOUND. THIS HAPPENED FOR SEVERAL MILES EVERY TIME I HAD TO COME TO A STOP. THEY COULD NOT DIAGNOSE A PROBLEM. THEY STATED THAT THEY ALSO DROVE THE VEHICLE AND COULD NOT DUPLICATE THE PROBLEM. SHE, BEV BURGESS, ALSO ADVISED ME THAT SHE HAD NEVER HEARD OF THIS PROBLEM AND THAT CADILLAC HAD NO BULLETINS PERTAINING TO ANY BRAKE PEDAL ISSUES. I WOULD SUGGEST THAT YOU READ THE INTERNET AS THERE ARE AT LEAST 100 PEOPLE COMPLAINING ABOUT THE SAME PROBLEM AND SEVERAL WHO HAD CAR ACCIDENTS DUE TO THE ISSUE. SINCE HAVING MY CAR INTO THE DEALER TRYING TO HAVE IT FIXED, THIS PROBLEM HAS OCCURRED THREE MORE TIMES. THIS IS NOT AN ACCEPTABLE SOLUTION TO ALLOW PEOPLE TO DRIVE YOUR VEHICLES THAT COULD AND HAVE CAUSED ACCIDENTS TO NO FAULT OF OUR OWN. I HAVE DONE ALL REQUIRED MAINTENANCE TO MY VEHICLE AND FEEL AS THOUGH I HAVE DONE MY DUE DILIGENT. I CANNOT SAY AS MUCH FOR CADILLAC. I AM EXTREMELY DISAPPOINTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288764December 12, 2019
SERVICE BRAKES
AT FIRST, AFTER HAVING TO PRESS HARD ON THE BRAKES WHILE DRIVING IN TRAFFIC, THE BRAKE PETAL WILL SINK TO THE FLOOR ANYTIME THE VEHICLE NEEDS TO BRAKE AFTERWARDS.THIS WOULD GO AWAY AFTER 8 HOURS OR SO. RECENTLY, THE VEHICLE DOES WHILE DRIVING IF IT GOES OVER A SPEED BUMP, POT HOLE, OR SOMETIMES FOR NO REASON AT ALL. THE PETAL SINKING WHILE BRAKING NOW LAST FOR SEVERAL DAYS UP TO WEEKS. IT IS EXTREMELY DANGEROUS AS ONE DOESN'T KNOW HOW MUCH PRESSURE IS NEED TO STOP AT ANY GIVEN TIME. I HAVE TAKEN IT TO THE SHOP AND NOTHING HAS BEEN FOUND TO BE WRONG. BRAKES HAVE BEEN BLED, ROTORS AND PADS CHANGED AND THE CAR STILL DOES IT AT RANDOM TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288765December 12, 2019
EXTERIOR LIGHTING
HEADLIGHTS HAVE BECOME SO DIM THAT THEY ARE NOT USABLE TO DRIVE. WHEN DRIVING AT NIGHT I MUST USE MY BRIGHTS TO SEE THE ROAD IN FRONT OF ME. CHANGING THE BULBS DID NOT MAKE A DIFFERENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286794December 4, 2019
EXTERIOR LIGHTING
WHEN DRIVING AT NIGHT USING THE LOW BEAMS YOU CANT SEE ANYTHING, IT LIKE NOT EVEN HAVING THEM ON. REPLACED BULBS STILL THE SAME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286518December 2, 2019
EXTERIOR LIGHTING
HED LIGHTS HAVE BEEN OUT FOR PAST MONTHS I HAVE REPLACED LIGHT BULBS OFTEN I'M SCARED TO LOSE LIGHT .HAD LIGHT HAVING WATER MOIST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11283078December 1, 2019
EXTERIOR LIGHTING
LOW BEAMS ARE TOO DIM AND HAVE MOISTURE BUILD UP AND HAVE TO USE HIGH BEAMS TO DRIVE SAFLEY AT NIGHT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282927November 29, 2019
EXTERIOR LIGHTING
THE HEADLIGHTS ON MY 2012 CADILLAC SRX ARE EXTREMELY DIM AND THE VEHICLE IS NOT SAFE TO DRIVE AT NIGHT. THIS IS THE SAME ISSUE THAT OTHER DRIVERS THROUGHOUT THE U.S. HAVE EXPERIENCED WITH THIS MAKE AND MODEL CAR. SEE HTTPS://WWW.CARCOMPLAINTS.COM/NEWS/2019/CADILLAC-SRX-HEADLIGHT-RECALL-LAWSUIT.SHTML. I CURRENTLY HAVE THE CAR IN FOR SERVICE AND WAS QUOTED $1700 TO REPLACE BOTH HEADLIGHT ASSEMBLIES, WHICH I HAVE RELUCTANTLY AGREED TO PAY SINCE I HAVE NO OTHER ALTERNATIVE. I DO NOT UNDERSTAND WHY GM HAS NOT ISSUED A RECALL FOR THIS PROBLEM SINCE IT IS A SERIOUS SAFETY ISSUE WHEN DRIVING AT NIGHT. FORTUNATELY, I HAVE 2 VEHICLES SO I TRY TO AVOID DRIVING THE CADILLAC SRX AT NIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281718November 22, 2019
EXTERIOR LIGHTING
I ABSOLUTELY CAN NOT DRIVE MY SRX AT NIGHT THE DIM HEADLIGHTS ARE SO DIM THAT I QUESTION WHETHER THEY ARE EVEN ON IT IS A SAFETY HAZARD NOT ONLY FOR ME AND MY FAMILY BUT ALSO THE OTHERS ON THE ROAD THIS NEEDS TO BE FIXED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281203November 19, 2019
EXTERIOR LIGHTING
THE LOW BEAM HEADLIGHTS ARE VERY VERY DIM, I THOUGHT THEY WERE BURNED OUT. THE BRIGHTS ARE FINE. THE CARE IS UNSAFE TO DRIVE AT NIGHT. WAS INFORMED BY DEALER THIS IS A COMMON COMPLAINT AND IT WOULD BE $1400 TO CORRECT THE ISSUE (REPLACE THE HEADLIGHT ASSEMBLIES NEW BULBS WILL NOT MAKE A DIFFERENCE).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277506November 1, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. THE CONTACT STATED THAT THE VEHICLE DID NOT FULLY STOP WHEN THE BRAKE PEDAL WAS DEPRESSED TO THE FLOORBOARD. THE CONTACT ALMOST CRASHED INTO ANOTHER VEHICLE DUE TO THE FAILURE. AN INDEPENDENT MECHANIC REPLACED THE BRAKE MASTER CYLINDER AND THE ABS MODULATOR VALVE ASSEMBLY. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 100,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269128October 17, 2019
UNKNOWN OR OTHER, EXTERIOR LIGHTING
1. LOW BEAMS HEAD LIGHTS VERY WEAK HAD THE LENS BUFFED AND POLISHED BUT THIS ONLY HELP A LITTLE. HAVING TO USE HIGH BEAMS WHEN DRIVING AT NIGHT ON SINGLE AND TWO LANE ROADS. VERY UNSAFE NIGHT DRIVING. 2. REAR TAIL GATE CLOSES AUTOMATICALLY AFTER BEING OPENED FOR ABOUT 2 SECONDS, THIS ACTION IS SUBJECT TO CAUSE INJURY TO PERSONS USING THE REAR GATE TO STORE OR REMOVE ITEMS FROM VEHICLE. BOTH ISSUES OCCUR WHETHER VEHICLE IS STATIONARY OR IN MOTION. I SEE THERE IS NO RECALL ISSUED FOR THESE SAFETY ISSUES BUT IN MY OPINION THERE SHOULD HAVE. I AM SUBMITTING THIS ON THE BEHALF OF MY DAUGHTER . I ENTERED A DATE BECAUSE THE DIGITAL FORM REQUIRED IT BUT THESE ISSUES HAVE BEEN GOING ON FOR QUITE SOME TIME NOW, NOT SURE OF THE FIRST OCCURRENCE. THANKS FOR ANY HELP CONCERNING THIS SAFETY ISSUE. (XXXX) REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268137October 13, 2019
ELECTRONIC STABILITY CONTROL (ESC), EXTERIOR LIGHTING
BIGGEST PROBLEM WITH THIS VEHICLE IS THE HEADLIGHTS IN THE DIM SETTING. IT IS ALMOST IMPOSSIBLE TO SEE THE ROAD IN THIS MODE. HAVE CHANGED TO BULBS TO THE MOST EXPENSIVE I CAN GET WITH NO BETTER RESULTS. I HAVE READ MANY FORUMS WITH THE SAME COMPLAINT HOW DOES THIS GO ON WITHOUT GETTING RECALLED, HUGE SAFETY ISSUE. THE ISSUE WITH STABILITY TRACK IS HAS TO BE SET EVERY FEW MONTHS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268103October 12, 2019
EXTERIOR LIGHTING
LOW BEAM HEADLIGHTS ARE VERY , VERY DIM. HAVE REPLACED BOTH SIDES WITH NEW HALOGEN BULBS . RESULTS NO GOOD. THEN REPLACED WITH HID HEADLAMP SYSTEM. STILL HAVE DIM LIGHT DRIVING PROBLEM. I AM VERY TIRED OF REMOVING THE WHOLE FRONT CLIP TO REPLACE THE BULBS AND SO WAS WONDERING IF GM HAS A RECALL OF ANY SORT ON THE HEADLIGHT SYSTEM. VERY FRUSTRATING....BEAUTIFUL CAR, BUT YOU CAN'T DRIVE AFTER DUSK!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265788October 2, 2019
EXTERIOR LIGHTING
HEADLIGHTS WHEN ON DIM ARE SOOOO DIM THAT I HAVE TROUBLE SEEING THE HIGHWAY... CALLED CADILLAC DEALER... INSTRUCTED TO CALL CADILLAC PEOPLE... SAID HE HAS HAD SEVERAL COMPLAINTS WITH THE SAME PROBLEM AND TO CALL CADILLAC TO GET ON A FORMAL COMPLAINT LIST TO SEE IF THEY WOULD PAY FOR EXPENSE, BUT I HAVE TO FIRST PAY FOR DIAGNOSTICS... $125...I PURCHASED THIS CAR BECAUSE IT HAD LOW MILES AND IT WAS A LITTLE ABOVE MY PRICE RANGE AS I AM A DISABLED GRANDMOTHER AND HAVE TO DRIVE 50 MILES ONE WAY EVERY WEEK TO PICK UP MY GRAND DAUGHTER FOR WEEKEND VISITS... I PURCHASED THE CAR IN MAY AND HAVE HAD NO ISSUES TILL NOW BECAUSE IT HAS BEEN LIGHT OUTSIDE WHEN I HAVE DRIVEN THE CAR... WELL NOW IT IS GETTING DARKER EARLIER AND I ALMOST HAD TO PULL OVER BECAUSE I WAS HAVING PROBLEMS SEEING THE HIGHWAY IN CERTAIN PLACES... I DECIDED TO GOOGLE THE ISSUE AND SEE THAT HUNDREDS OF PEOPLE HAVE COMPLAINED OF THE SAME ISSUE... SOME WERE EVEN PULLED BY THE LAW AND NOT ALLOWED TO DRIVE THE VEHICLE ANY FURTHER... I JUST DON'T UNDERSTAND HOW THE FEDERAL GOVERNMENT OR WHOMEVER IS IN CHARGE OF HIGHWAY SAFETY CAN ALLOW THIS TO NOT BE TAKEN CARE OF BY CADILLAC OR GM... I FEAR FOR THE SAFETY OF MY FAMILY...BUYING NEW HEADLIGHTS WILL NOT FIX THE ISSUE...ITS LIKE THE DIM LIGHTS ARE NOT WIRED CORRECTLY OR ITS GROUNDING OUT...PEOPLE HAVE REPORTED THAT THEY HAD THE WHOLE LIGHT SYSTEM REPLACED ONLY TO HAVE THE SAME PROBLEM... I DON'T HAVE MONEY TO PAY FOR SUCH AN EXPENSE NOR SHOULD I BE REQUIRED TO... CADILLAC SHOULD BE ASHAMED...I UNDERSTAND THAT THERE IS A CLASS ACTION LAWSUIT AGAINST CADILLAC FOR THIS VERY REASON... IS THERE NOT ANYTHING YALL CAN DO? SPENT ALL MY MONEY ON A VEHICLE THAT I'M AFRAID TO DRIVE AFTER 5...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258500September 27, 2019
EXTERIOR LIGHTING
LOW BEAM LIGHTS ARE TOO LOW TO DRIVE VEHICLE SAFELY, HIGH BEAMS OK, THIS IS A KNOWN COMPLAINT TO GM BUT THEY ARE NOT DOING ANYTHING ABOUT IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256383September 18, 2019
EXTERIOR LIGHTING
THE LOW BEAM HEADLIGHTS ON OUR 2012 CADILLAC SRX ARE SO DIM THEY ARE UNSAFE AND PREVENT THE VEHICLE FROM BEING DRIVEN AT NIGHT UNLESS HIGH BEAMS CAN BE USED. GM IS AWARE OF THE ISSUE AND HAS PROVIDED NO FIX, OTHER THAN REPLACING THE HEADLIGHT ASSEMBLY WITH THE SAME FAULTY VERSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255492September 14, 2019
EXTERIOR LIGHTING
HEADLIGHT ASSEMBLIES HAVE CONSISTENT WATER CONDENSATION. HEADLIGHTS ARE ALWAYS VERY DIM AND OFTEN NEED REPLACING. CONDENSATION RECURS EVEN AFTER SERVICING AT CADILLAC AND GM DEALERSHIPS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255130September 12, 2019
EXTERIOR LIGHTING
APPROXIMATELY 3 YEARS AGO I SPOKE WITH MY CADILLAC DEALER REGARDING THE HEAD LIGHTS. THEY CHECKED THE CAR AND SAID THEY WERE FINE. THE LIGHTS ARE SO DIM AT NIGHT THAT IT APPEARS YOU DO NO HAVE LIGHTS ON. THE DEALER RECOMMENDED PUTTING LED LIGHTS IN, THAT DID NOT HELP. I REPLACED THE ORIGINAL BULBS AND THAT ALSO DID NOT HELP. THE LIGHTS ARE SO DIM AT NIGHT THAT I HAVE TO USE THE HIGH BEAMS TO DRIVE AT NIGHT. IT IS IMPOSSIBLE TO SEE THE ROAD OR SIDE OF THE ROAD WHEN DRIVING ON A ROAD WITH NO MARKED LINES. THIS IS A HUGE SAFETY ISSUE!! AGAIN TODAY I SPOKE WITH THE DEALER, AND THEY STILL HAVE NO RESOLUTION TO THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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