Cadillac Escalade Complaints (2026)

39 consumer complaints on file.

#11773788October 26, 2026
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
Catastrophic engine and power train failure
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11772240October 19, 2026
ENGINE, FUEL/PROPULSION SYSTEM
The engine malfunctioned. On October 19, 2026, the dealership advised by telephone that the engine would need to be replaced. The specific internal component or cause of failure has not been provided. The vehicle is available for inspection upon request. 1. During highway driving, the vehicle hesitated while accelerating and did not respond as expected. The driver backed off the accelerator and observed a flashing check-engine light. Unpredictable acceleration created concern about safely keeping pace with traffic. Additional noises and an unusual odor later developed. The vehicle was parked safely. 2. Yes. The dealership evaluated the reported problems and advised on October 19 that engine replacement was necessary. Written diagnostic findings have not yet been provided. 3. The dealership evaluated the vehicle. No separate inspection by the manufacturer, police, insurance representatives, or an independent service center is known. According to the records available to us, the vehicle was driven only TWO miles in connection with the dealership’s Certified Pre-Owned (CPO) inspection. This raises concern about whether the inspection adequately identified the engine problem before sale. 4. Symptoms began October 13, 2026, during the initial drive home after purchase: black exhaust smoke during hard acceleration. On October 14, hesitation and an unusual whooshing/rushing-air noise occurred during highway acceleration. The check-engine light flashed intermittently, then went out when exiting the highway. On October 16, additional squeaking noises and an unusual odor developed while driving to work. Mileage was 12,599 at delivery on October 13 and 12,671 by October 17—only 72 miles driven since purchase. Symptoms began on delivery day and worsened within three days. Engine replacement was deemed necessary six days after delivery.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11771301October 15, 2026
ENGINE
6.2L Engine blew with less than 6,200 miles. Driving highway speed, started by hearing a slight tick and within 3 miles, the tick got louder, check engine light came on, then the pull over notice, pulled over and wouldn't start. Awaiting install of new motor for a Rear Main Bearing failure according to Service Manager.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11768821October 4, 2026
UNKNOWN OR OTHER
The original speedometer layout was two horizonal lines...one was a tach and the other the speed. However the speed line had no numbers so I had no idea of how fast I was going. There was a small digital readout that was obscured the steering wheel when driving in the normal 10 and 2 hands. Was very excited when a software upgrade came down which added a second option for the speedometer which is the more traditional half circle. But is it offset to the left of center so now the hi beam indicator light is hidden behind the steeting wheel (the original layout is still available). Other option is dangerous....chose one cant see how fast OR cant see high beam indicator light. What is wierd is the dash goes side panel to side panel (over 50 inches) and yet they cant seem to place critical driver information where can safely see it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11768829October 4, 2026
ENGINE
Vehicle engine shutdown on routs [XXX] in [XXX] while traveling at 70mph. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11768411October 1, 2026
ENGINE, SEATS, ELECTRICAL SYSTEM
I purchased a new 2026 Cadillac Escalade equipped with the 6.2L V8 engine and took delivery on XXX. At approximately 9,700 miles, the vehicle developed an engine-related problem and the check engine light illuminated. I brought the vehicle to Cadillac of Norwood in [XXX] on XXX During diagnosis, the dealership identified metal contamination in the engine oil. I was advised that, because metal was found in the oil, further internal diagnosis was stopped and the engine would need to be replaced. The dealership subsequently ordered a complete replacement engine. As of XXX, the vehicle remains at the dealership awaiting the replacement engine and has been out of service continuously since September 16. This is particularly concerning because the vehicle is approximately six months old and has fewer than 10,000 miles. An internal engine failure resulting in metal circulating in the oil at such low mileage raises concerns about premature engine failure and the possibility of loss of engine power if a similar failure occurs while the vehicle is being driven. Prior to this failure, I had also noticed an abnormal ticking noise from the engine. The vehicle has required multiple dealership visits since purchase for other concerns. I am submitting this complaint so NHTSA has a record of the premature engine failure and replacement on this 2026 Cadillac Escalade. I believe this should be evaluated for potential similarity to other reported 6.2L V8 engine failures in GM full-size SUVs and trucks. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11767302September 27, 2026
ENGINE, POWER TRAIN
I purchased a new 2026 Cadillac Escalade on July 27, 2026. Shortly after purchase, the vehicle began experiencing significant engine-related problems, including shaking, rough running, loss of power, knocking-type noises, misfires, and a check-engine light. The vehicle underwent three separate repair attempts for the engine-related concerns. During these visits, the dealer diagnosed and attempted to correct the misfire and related engine issues, including work involving the ignition coil/coil pack. Despite these repair attempts, the problems continued or returned. A fourth visit was then conducted as a final repair attempt. During this visit, a General Motors engineer became involved and attempted to diagnose and correct the vehicle’s continuing engine problems. Despite this additional manufacturer-level repair attempt, the underlying engine concern was not successfully resolved. The vehicle was essentially brand new when these problems began. After three repair attempts and a fourth final repair attempt involving a GM engineer, I remain concerned about the safety, reliability, and long-term condition of the engine because of the repeated shaking, loss of power, misfires, abnormal engine noise, and warning lights.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11766431September 23, 2026
ENGINE
The contact owns a 2026 Cadillac Escalade. The contact stated that while driving 60 MPH, the vehicle failed to maintain automotive power. In addition, after depressing the brake pedal to stop the vehicle, the vehicle suddenly lost automotive power. The vehicle was taken to a local dealer where it was diagnosed; however, cause of the failure was not known. The manufacturer was made aware of the failure. The vehicle was taken back to the same local dealer, where it was diagnosed and determined that there were metal shavings inside the engine, engine oil pan, and the engine oil filter. The vehicle was also diagnosed with rod bearings #1 and #2 failures, and that the engine needed to be replaced. The failure mileage was approximately 7,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11764377September 15, 2026
ENGINE
Started hearing a knocking sound from the engine Saturday. Stopped driving the car the rest of the weekend. Took to the Cadillac dealer today and was just told the car needs a new engine. This is unacceptable on 130k 2026 vehicle. Hopefully, you can apply severe pressure on GM to get this issue fixed once and for all.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11762810September 8, 2026
ENGINE, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
Engine failure and replaced. Received vehicle back and placed under 2k miles on the new engine and 3 times now it has shut off while in motion and required a restart.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11762939September 8, 2026
ENGINE
Engine failior. Engine lost power on highway and lhad to limp to safety in traffic. With my children in the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11761421September 1, 2026
ENGINE
On August 25, 2026, while driving my 2026 Cadillac Escalade, the vehicle experienced a sudden and catastrophic engine failure. The engine lost power and the vehicle became inoperable while I was on the road. There was no meaningful advance warning that would have allowed me to safely anticipate the failure. The sudden loss of engine power created a serious safety concern because the vehicle could no longer be driven normally or moved under its own power. The vehicle ultimately had to be transported by a specialty tow service to an authorized Cadillac dealership. The Cadillac dealership inspected the vehicle and advised me that there was a major internal engine failure involving the bottom end of the engine, including the crankshaft/rod-bearing area, and that the engine requires replacement. The vehicle was purchased brand new on December 31, 2025 with approximately 15 miles and suffered this major engine failure less than eight months after purchase. The vehicle had approximately 12,000 miles at the time of the failure. The vehicle is currently at the authorized Cadillac dealership and is available for inspection. Cadillac/GM has been notified of the failure, and a case has been opened with the manufacturer. My primary safety concern is that a major engine failure occurred suddenly while the vehicle was being driven. A sudden loss of propulsion in traffic could create a significant risk of a collision, particularly at highway speeds or in circumstances where the driver needs engine power to safely maneuver the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11761143August 31, 2026
ENGINE
First engine failed (6.2L) at 4900 miles and the was replaced. The second engine failed at 6000 miles and I am on my third engine now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11760163August 27, 2026
ENGINE
My engine locked up with only 9k miles on it. Left me stranded in 109 degree heat. Had it towed to local dealer over 3 weeks ago they determined engine was bad and ordered new engine from GM but the engine is on back order. I need GM to buy my vehicle back so I can replace it I have nothing to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11759620August 26, 2026
ENGINE
Complete engine failure in 2026 Cadillac Escalade sport platinum with 3100 miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11759379August 25, 2026
ENGINE
The motor started making a ticking noise, then when we came to a stop, the motor died. I was able to get it started and get us home. As we made it home, the noise began to get worse. The next morning I planned to take it to the dealership. The car started and I began to drive. We entered the freeway and as traffic picked up, we came to a stop on the freeway. The engine died again. I was able to start it one more time and cotinued on until we got to the exit the dealership is on. At this point the car died again and we were unable to get it started. It left us stranded on the offramp. Car needed to be towed to dealership where it was discovered the engine had failed. Cadillac replaced the engine with a new one. This happened at 7100 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11759141August 24, 2026
ENGINE
I was driving on 35 mph road and first got a notification to service charging system, vehicle may stall, with the battery light on. Less than a mile after an alarm went off non stop stating engine overheating shut vehicle down immediately. Roadside mechanic came and discovered the serpentine belt failed. I have 1,100 miles on this car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11759076August 24, 2026
ENGINE
Complete engine failure at 75MPH. Vehicle only has 5000 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11758924August 23, 2026
ENGINE
Catastrophic engine failure. Main bearing lock up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11758886August 23, 2026
UNKNOWN OR OTHER
The night vision does not work. I told it to the dealer on 17 July they claimed they don’t know how to fix it. They blow it off and say that it’s because of the temperature but it’s not true. It wasn’t working at night when it was nice and cool. It wasn’t working during the day. It doesn’t work at all. They have a history of failing and general motors does not have a solid fix. They had this in their shop for six weeks and they still couldn’t figure out how to fix it. It still doesn’t work to this day. The temperatures have dropped at night, especially in the rain and that is not the problem. They lack of experience with night vision camera cameras is the problem and they are unable to fix it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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