Cadillac CT6 Complaints

77 consumer complaints on file.

#11532575July 16, 2023
POWER TRAIN
The car is equipped with an 8-Speed Automatic Transmission which is frequently very hard shifting from 1st to 2nd gear. The car has been to my local Cadillac Dealer twice for this problem; they reply this is a know problem, and a normal condition, but the problem is getting worse. I'm concerned for the future and afraid of an accident because of a transmission failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530777July 6, 2023
TIRES, TIRES:SIDEWALL
SIDEWALL CRACKING ISSUE WITH ALL FOR TIRES - PIRELLI P ZERO NERO 245/40/R20 While traveling out of town (Dallas to San Antonio) we experienced some tire issues which led to us needing to replace all 4 tires. Several weeks prior, we began to noticed a very slight loss of tire pressure and had the tires checked twice for any objects or other damage – Nothing found. We also had the tires rotated to trouble shoot and rule out any issues with sensors – none. Both times, the service shops did not mention or recognize any tire damage or issues. During our 5 hour drive to San Antonio, we started to see tire pressure issues again along with a noticeable sound from the tires. With this concern, we took vehicle to Firestone for diagnosis and to our surprise they found severe damage and cracks to the side walls of the tires. Firestone confirmed the tire damage was not safe to drive on and due to the location of the damages, we would need to replace all 4 tires. We were shocked to see such severe cracking damage and were at a loss for how this could occur. The tires were in very good condition and still had significant tire tread with even wear. After some research we discovered that this type of side wall tire cracking has been know to happen and even Pirelli has recalled tires for this issue. We did not see a specific recall to this size tire but did find that Pirelli had another recall on tires made in 2016 saying "THE PROBLEM WAS CAUSED BY A PRODUCTION ERROR (INCORRECT CARCASS COMPONENT), AND THE TIRES MAY SHOW SURFACE CRACKING IN THE LOWER SIDEWALL OF THE TIRE...". Please review this claim and confirm receipt. We are hoping to get some kind of reimbursement for the damages that we believe are a result of faulty or defective tires - this is what the Firestone technician also stated on video recording (I can provide video if needed). Thanks in advance for your consideration [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513710March 25, 2023
POWER TRAIN
Vehicle has sudden violent forward Jerking motion at stops, delayed performance when accelerating ,hard shifting when changing gears, clunking noise when shifting into low gear
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508253February 21, 2023
SERVICE BRAKES, ENGINE
The brake makes a rattling and metal grinding sound, the dealership said nothing is wrong with the brakes, still problematic. The transmission shifts too hard. Dealer said nothing wrong. Yet cat kicks too hard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508275February 21, 2023
EXTERIOR LIGHTING
MY DRIVER FRONT HEAD LIGHT IS PARTLY NOT WORKING. I BELEIVE IT IS AN LED LIGHT AND THE FACT THAT IT NO LONGER WORKS IS NOT WHAT I EXPECTED FROM LED, IT SHOULD LAST MUCH MUCH LONGER THAN 5 YEARS; AFTER ALL IT IS A CADILLAC AND IT SHOULDN'T HAVE HAPPENED. I REQUESTED CADILLAC CORPORATE TO ASSIST ME WITH THIS AND ALL THEY WOULD DO FOR ME IS GIVE ME A $250.00 CREDIT TOWARDS THE REPAIR THAT IS APROX. $1,800.00 THIS HEAD LIGHT IS DEFECTIVE AND THEY SHOULD DO GOOD BY ME, THIS IS MY 5TH. CAR WITH THEM. THANK YOU FOR YOUR HELP [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488585October 10, 2022
POWER TRAIN
While driving the vehicle with auto stop engaged, the auto stop was malfunctioning. When I get to a red light or stop sign vehicle would engage auto stop, once I let my feet off the gas pedal and accelerate, the vehicle would jerk out of gear then slip /drag then engage with a loud hit as if someone rear-ended me. The problem was duplicated and confirmed by the dealership. There has been no outside inspection other than the dealership. No warning lights messages prior to failure. In addition, the Auto-stop working with a week of this complaint shortly therafter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488586October 10, 2022
POWER TRAIN
I was driving the vehicle heading to the interstate, and my speed was about 15 MPH, as I merge onto the highway and accelerated I felt the transmission shudder, and lag with a humming noise. It felt like the transmission mission was slipping and shaking with no acceleration power. I had to keep hitting the gas pedal to try and make the transmission engage. Very Dangerous! The transmission would also throw you back and jerk when accelerating violently. The transmission lunges forward and jerks into gears when starting from 0 mph.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458017March 23, 2022
POWER TRAIN, ELECTRICAL SYSTEM
The contact owns a 2017 Cadillac CT6. The contact stated that while driving at various speeds, the vehicle would hesitate upon depression of the accelerator pedal without warning. The contact had taken the vehicle to a dealer where they initially changed the transmission fluid and reprogrammed the transmission module; however, the failure persisted. The contact returned the vehicle to the dealer and she was informed that the torque converter was defective; but that the cost to replace the transmission was expensive. She was advised to bring the vehicle back to dealer each time the hesitation occurred to have the transmission fluid replaced. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 14,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422881June 30, 2021
STEERING
Steering rack bound up and became extremely difficult to move, causing vehicle to leave roadway. Power assist failed and manual mode would not allow steering to left making it nearly impossible to control direction of vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11408187April 15, 2021
AIR BAGS
VEHICLE INVOLVED IN A SEVERE ACCIDENT, AIRBAGS DID NOT DEPLOY. THE VEHICLE WAS IN MOTION ON A HWY. VEHICLE WAS STRUCK BY ONCOMING TRAFFIC AND THEN LAUNCHED INTO A DITCH. NONE OF THE AIRBAGS DEPLOYED DURING THE INCIDENT.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11405442March 29, 2021
POWER TRAIN
MY 2017 CADILLAC CT6 3.0 TT PREMIUM LUXURY HAS HAD THIS ISSUE SINCE I PURCHASED IT. DEALERSHIP STATE THAT THIS IS NORMAL AND I SHOULD LIVE WITH IT. IF I KNEW THIS BEFORE I PURCHASE THIS $98,000 VEHICLE I WOULD HAVE GONE MERCEDES-BENZ. THE ISSUES WITH THE 8-SPEED 8L90 GM TRANSMISSION ARE TWO-FOLD. FIRST, THE TRANSMISSION SHUDDERS FREQUENTLY. SECONDLY, THE SHIFTS ARE VERY HARSH BETWEEN FIRST TO SECOND, AND THEN SECOND DOWN TO FIRST, ESPECIALLY WHEN ACCELERATING AND THE TRANSMISSION IS UPSHIFTING OR DECELERATING AND THE TRANSMISSION IS DOWNSHIFTING. THESE CONDITIONS ARE MOST COMMONLY OBSERVED UNDER LIGHT AND MEDIUM THROTTLE APPLICATIONS, AND AS OFTEN DURING FULL THROTTLE APPLICATIONS. I HAVE HAD THE TSB 18-NA-335 DONE AND ISSUES STILL REMAIINS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398939March 3, 2021
STEERING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: ASSIST
ON MAR 1, 2021 WHILE DRIVING SUPER CRUISE MODE, MY CAR JERKED VIOLENTLY TO THE LEFT ALMOST STRIKING ANOTHER CAR. I WAS ON THE FL TURNPIKE ABOUT 20 MILES NORTH OF ORLANDO HEADING SOUTH. THE HIGHWAY WAS INCREASING FROM 2 LANE TO 3 LANE SOUTHBOUND AND I WAS IN THE RIGHT LANE. WHEN I ENTERED THE LANE TRANSITION, THE CAR DRIFTED RIGHT . AS THE CAR CAME UPON THE NEW WHITE LINE THE CAR ABOUT CENTERED IT. THE CAR TURNED HARD LEFT, AND TURNED OFF SUPER CRUISE. FORTUNATELY, I WAS ABLE TO GRAB THE STEERING WHEEL AND CORRECT THE TURN. WE DID NOT CRASH, BUT IT WAS MOST UNSETTLING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396890February 19, 2021
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
THE SUPER CRUISE SELF DRIVING FEATURE DOESN'T WORK AND ERROR MESSAGES CONTINUOUSLY FLASH ON DASHBOARD. IT HAS BEEN AT THE DEALER SINCE 12/16 (>9 WEEKS) WITHOUT ANY RESOLUTION. CALLS, EMAILS, POSTS TO CADILLAC AND GENERAL MOTORS GO UNANSWERED. DEALER TELLS ME CADILLAC ENGINEERS FROM CORPORATE COME AND GO WITH NO SOLUTION. I'VE MADE 2 PAYMENTS TO DATE WITHOUT MY CAR. I NOTIFIED GM FINANCIAL I WILL NO LONGER MAKE PAYMENTS ON A CAR I DO NOT HAVE. ALSO NO RESPONSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396532February 16, 2021
SERVICE BRAKES, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
WHEN YOU PT IN THE REVERVE THE OUT SIDE MIRRORS DID NOT TILTED , AND SOME TIME THE PARKING BREAK LIGHT ON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389316January 21, 2021
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
MY CADILLAC CT6 (2018) QUIT WORKING WHILE ON THE EXPRESSWAY. I WAS IN THE MIDDLE OF NO WHERE, IN GEORGIA. THIS MADE FOR A VERY DANGEROUS SITUATION AS THE CAR SUDDENLY LOST ALL POWER GOING TO THE WHEELS WHILE DRIVING AT APPROX. 75 MPH. I WAS BARELY ABLE TO GET AROUND TRAFFIC TO BE ABLE TO PULL OVER AS THERE WAS 0 POWER. WHEN THE TOW TRUCK FROM CADILLAC ARRIVED WE WERE TOLD WE WERE NOT ALLOWED TO RIDE IN THE TRUCK BECAUSE OF COVID. WE WERE MADE SIT IN THE RAIN IN 40 DEGREE WEATHER WHILE I SPOKE WITH MY HOME CADILLAC DEALER AS WELL AS THE NEAREST TO WHERE I WAS. BOTH DEALERS WERE EXTREMELY UNHELPFUL, MY CAR IS STILL UNDER FACTORY WARRANTY AND WAS JUST IN FOR TRANSMISSION WORK ABOUT A WEEK PRIOR (I'VE TAKEN THE CAR IN THREE TIMES FOR TRANSMISSION ISSUES AND IT STILL HAS SOMETHING WRONG WITH IT. I WAS TOLD BY BOTH CADILLAC DEALERS THAT THEY WOULD NOT HELP BECAUSE THEY NEEDED TO 'DIAGNOSE' THE CAR AND COULDN'T UNTIL FIVE DAYS LATER. I WAS OFFERED AN UBER RIDE IN A CITY THAT HAD 0 ZERO UBER, TAXI OR LIFT SERVICES. I WAS HUNG UP ON BY THESE PEOPLE, THEY WERE RUDE AND THIS WAS ON CHRISTMAS EVE. I HAD TO WALK TO A CAR RENTAL COMPANY AND PAY OVER $400 DOLLARS SO I COULD SPEND CHRISTMAS WITH MY FAMILY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374732November 15, 2020
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
ON FRIDAY, NOVEMBER 13, 2020 I WAS STOPPED AT A STOPLIGHT IN MARYSVILLE, OHIO. IT APPEARED THAT TRAFFIC STARTED TO MOVE, SO I TOOK MY FOOT OFF THE BRAKE. ALMOST IMMEDIATELY THE EMERGENCY BRAKING FEATURE ENGAGED. WHILE THIS TENDS TO STARTLE YOU BECAUSE IT IS SO ABRUPT, ALMOST LIKE A HEAD-ON COLLISION, I PRESSED ON THE BRAKE. THE BRAKE DID NOT STOP THE CAR. IT WAS SIMILAR TO WHEN ANTI-LOCK BRAKING IS ENGAGED. THE BRAKES FELT LIKE THEY WERE PULSATING, SO THE CAR CONTINUED TO MOVE FORWARD UNTIL IT PRESSED UP AGAINST THE CAR IN FRONT OF ME. I HAVE HAD SOME INSTANCES WHERE WHEN BACKING UP, IN A COMPLETELY EMPTY PARKING LOT OR STREET AND THE CAR WILL BRAKE ON ITS OWN. THERE ARE NO POSTS, TREES OR ANY OBJECTS LIKE THAT ANYWHERE NEARBY TO TRIGGER THE BRAKING. THE MARYSVILLE (OHIO) POLICE DEPARTMENT RESPONDED TO THE ACCIDENT. THE FILE NUMBER FOR THE POLICE REPORT IS 20.01993. I WAS NOT CITED BECAUSE I WAS IN ESSENCE UNABLE TO STOP THE CAR. THERE WAS PLENTY OF TIME TO STOP THE CAR AS I DON'T BELIEVE I PRESSED THE ACCELERATOR AT ALL. THE CAR CURRENTLY HAS A WARNING APPEARING THAT INDICATES DRIVER ASSIST SYSTEM NEEDS SERVICE. I'M NOT SURE IT'S SAFE TO OPERATE THIS VEHICLE SINCE THIS HAPPENED WHILE IN TRAFFIC.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11374281November 12, 2020
SERVICE BRAKES, SUSPENSION
TL* THE CONTACT OWNS A 2020 CADILLAC CT6. THE CONTACT STATED THAT WHILE DEPRESSING THE BRAKE PEDAL, THERE WAS A LOUD SCREECHING SOUND COMING FROM THE WHEELS. THE VEHICLE WAS TAKEN TO WOODLAND CADILLAC LOCATED AT 530 QUALITY CIR #101, WOODLAND, CA 95776, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FRONT RADIAL ARMS WERE FAULTY AND NEEDED TO BE REPLACED. THE RADIAL ARMS WERE REPLACED HOWEVER, THE FAILURE PERSISTED. THE CONTACT INDICATED THAT THERE WAS A BLACK GREASY MATERIAL COMING FROM THE BRAKES AND COVERED THE WHEELS. THE CAUSE OF THE FAILURE WAS DETERMINED IT WAS THE BRAKE SHIELDS . THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100.*DT*JB*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364614October 16, 2020
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, STEERING
MY ENGINE LIGHT IS ON AND THIS IS THE 15TH TIME I HAVE BOUGHT MY CAR IN FOR VARIOUS ENGINE PROBLEMS LIKE ENGINE POWER REDUCED AND OTHER PROBLEMS WITH THIS CAR. THE CAR WOULD JUST STOP IN THE MIDDLE OF THE RIDE OR JERKING AS I DRIVE IT. I HAVE BEEN ON THE HIGHWAY WHEN IT HAS STALLED BEFORE AS I DRIVE. I HAVE HAD THESE PROBLEMS SINCE I PURCHASED THE CAR IN 2018
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351240August 25, 2020
ENGINE
WHEN I AM TURNING UNDER 25 MPH, I ACCELERATE AND THERE IS A DELAY AND A DRAG BEFORE THE VEHICLE STARTS TO ACCELERATE. IF I DO NOT ALLOW ROOM, I COULD GET HIT BECAUSE THERE IS A DELAY. VERY DANGEROUS. ALMOST FEELS LIKE A VACUUM ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343046August 3, 2020
SERVICE BRAKES
CAR WAS ACQUIRED IN FEBRUARY AND SCRAPING NOISE IN FRONT BRAKES WAS NOTICED IN MAY. WAITED TO SEE IF THE NOISE WOULD GO AWAY BY ITSELF BUT BECAME LOUDER AND TOOK TO CADILLAC DEALER, MILLER CADILLAC IN ELLICOTT CITY MD TELEPHONE 410-750-1100 ON JULY 30. I WAS TOLD THE MECHANIC COULD HEAR THE NOISE BUT COULD NOT IDENTIFY THE SOURCE. HE CALLED GM AND THEY TOLD HIM THERE WAS TECH BULLETIN #PIC6290C INSTRUCTING THE MECHANIC TO TELL CUSTOMER THE NOISE IS NORMAL DOES NOT AFFECT SAFETY OR RELIABILITY OF THE CAR BUT WOULD NOT TELL THE MECHANIC THE CAUSE OF THE NOISE, WHICH IS GETTING WORSE! HOWEVER THE TECH BULLETIN STATES THE CAUSE WAS DETECTED AND CORRECTED ON OCTOBER 30, 2017! THE ISSUE OBVIOUSLY IS NOT CORRECTED AND IS NOT GOING AWAY. I AM CONCERNED THE CAR IS NOT SAFE TO DRIVE ESPECIALLY SINCE GM WOULD NOT TELL THE TECHNICIAN THE CAUSE SO I CAN MONITOR IT. THE BRAKE NOISE OCCURS ON ALL ROADWAYS WHETHER FAST OR SLOW WHETHER TURNING OR STRAIGHT AS CONFIRMED BY THE LOCAL MECHANIC. WHY WON'T GM INFORM OWNERS AND MECHANIC SO THEY CAN ASSESS THE PROBLEM AND UNDERTSAND THE DRIVING RISK?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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