Buick Regal Complaints

3,261 consumer complaints on file.

#11546680September 26, 2023
EXTERIOR LIGHTING
The driver headlight assembly has water in it and unable to fix it without replacing whole assembly that can be as much as $1500. The light bulb and valance was replaced. The valance was filled with water. The headlight still wouldn’t work. Upon further investigation there is a part sealed into the assembly that also has water in it with no way to get it out or replace. This is a safety risk since i am unable to see on driver side in dark without my light. There are no recalls but have found many complaints on same issue. The part water is in is sealed and shouldn’t have a way for to get in. The only fix is replacing entire assembly. I have no light at all on that side until fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541580August 30, 2023
ELECTRICAL SYSTEM
Projector lights in headlamp assembly go out and moisture gets into headlamp causing poor visibility after sundown or poor weather. General Motors Case Number: 9-10416199921
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539236August 17, 2023
SERVICE BRAKES, SEAT BELTS, AIR BAGS
On Monday, August 14th, at approximately 5 pm, my wife and I were traveling in our 2018 Buick Regal towards a red streetlight. I began applying my brakes to come to a stop. I was several car lengths behind a vehicle that was up ahead. My car's engine then revved up and our vehicle kept on going and jerking front and back although I was applying the brakes. Our car failed to stop so I struck the stationary vehicle. I kept on applying the brakes, but the car kept on going and jerking until I struck the car in front a second time. Our vehicles engine continued to revve up and the brakes continued to fail and I struck the rear end of the car in front of me again. The other driver crossed the intersection with us traveling right behind with no control over our vehicle. When we crossed the intersection there was an incline, so this slowed down our car since our brakes did not work, I pulled the steering wheel to the right towards the cement curb, then I put the transmission into Park, then the car's engine revved up once again and made a loud noise. Both vehicles sustained damage. I then was able to turn the engine off. This action was the only maneuver which stopped our car. Both my wife and I had injuries which we were checked at a hospital emergency room. We have our vehicle parked at our home's driveway and it it available for inspection. The fact that our vehicle's brakes failed to function placed me and my passenger and others at risk. My wife called our dealership the following day, and a manager stated we needed to report this incident. Our vehicle has not been inspected at this point. There were no symptoms of the problem that appeared other than the engine making a sound like increasing in speed and the brakes failing. At the hospital I was diagnosed with a concussion. My wife was diagnosed with neck pain since her head kept snapping back and forth and hitting the dashboard area and the headrest. The seatbelts plus the airbags also failed to properly function.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11538901August 16, 2023
POWER TRAIN
We are concerned about how safe our vehicle is when in "park". We will, on occasion, get a "Place in Park" message when the shifter is clearly in the park position. The dealership is not aware of any service bulletins or recalls, and since the problem is intermittent cannot offer a clear assessment.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536533August 4, 2023
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
I BACKED THE CAR IN DRIVE AND THE GUAGES WERE NORMAL. WHEN I GOT OUT I SAW A SMALL AMOUNT OF SMOKE COMING FROM UNDER CAR BUT WITHIN A MINUTE THERE WERE FLAMES COMING FROM UNDER THE CAR AND WITHIN A FEW MINUTES THE FLAMES WERE ABOVE THE CAR. I CALLED 911 WHEN I SAW FLAMES AND KNEW I WASN'T GOING TO BE ABLE TO PUT THE FIRE OUT MYSELF. THE FIRE DEPT ARRIVED, IT TOOK THEM AT LEAST 30 MINUTES TO PUT THE FIRE OUT. A COUNTY DEPUTY ARRIVED AND THERE IS A POLICE REPORT (I TRIED TO UPLOAD IT AND IT FAILED EACH TIME). THE DAMAGE HAS BEEN INSPECTED BY AN INSURANCE REPRESENTATIVE FROM THE OWNER OF THE HOUSE (UPLOAD FAILED.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11535982August 2, 2023
EXTERIOR LIGHTING
My head lamps have water in them, and is making my lights too dim to
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534492July 26, 2023
ENGINE, ELECTRICAL SYSTEM
While driving the vehicle, I received an alert message on the instrument panel that stated “Remote Not Detected,” then the vehicle immediately shutdown in the middle of the road. I lost all power to the vehicle, I couldn’t put the vehicle in gear, neutral or anything to get it out of the road. I immediately replaced the key fob battery, no change vehicle didn’t start or power didn’t return. The vehicle had to be towed. After a couple hours power was restored and the vehicle started up again. I have replaced key fobs, had the dealership replace the car battery and the problem persists. This appears to be a defect, could you please advise on how to proceed with dealership?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534658July 26, 2023
AIR BAGS, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
Airbag Red Light indicator on for 2+ weeks, ambient temperature sensor malfunction and vehicle seems to have less pressure when accelerating
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533622July 21, 2023
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
There is condensation and moisture present inside the high definition front headlight assemblies, which causes the headlight illumination to be diminished and created a visibility hazard while driving at night. The vehicle was taken to the Ganley Chevrolet dealership who diagnosed that the front headlight assemblies were faulty and needed to be replaced. The cost to replace both is about $3,000. Then I went to Damper's Automotive of Cleveland Ohio for a second opinion and after replacing the bulb in the passenger side headlight, the bulb immediately blew. Based on complaints from other customers this is a known issue on low and high mileage vehicles of the same make and model. It's a astronomical cost to replace these assemblies and they could go out at any time while driving due to the trapped moisture and-or electrical wiring exposed behind the headlight.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533536July 20, 2023
ELECTRICAL SYSTEM
Condensation is getting in the High Def headlamps, and causing headlights to blow. It's a known issue and the assembly is between $1,200 and $1,500 dollars
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530401July 5, 2023
POWER TRAIN, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
The contact owns a 2012 Buick Regal. The contact stated that while driving at various speeds, the instrument panel went blank, and the turn signals failed to operate as needed. The contact stated that vehicle briefly lost motive power but independently restarted while making turning in either direction. There was no warning light illuminated. Additionally, the vehicle jerked while at a complete stop with the brake pedal firmly depressed. The contact stated that an unknown dealer was notified of the failure. The manufacturer was not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526448June 11, 2023
AIR BAGS, SERVICE BRAKES, ELECTRICAL SYSTEM
The two systems that failed are the airbag release on the front passenger side and the stabilitrak system. Both systems show error lights on the dash. The front seat passenger does not have airbag protection. The stabilitrak system error light appears intermittently and when the traction system goes off the car brakes almost stop the car while driving. We go to Royal Buick in Tucson, Arizona. We worked with Germaine Kendrick. I've attached the dealer service invoice dated April 14, 2023. The invoice summarized the problem and stated that 1) a new seatbelt assesmbly is needed and 2) the service technician states that they can not replicate or repair the traction problems. Today is June 11, 2023. We are still waiting for the seatbelt assembly to "arrive". There is no solution for the traction system. We have phoned and texted 4 times. The most recent conversation on June 5th with "Chris" was interesting; Chris stated that the seatbelt part was NEVER ORDERED and furthermore, is not needed to repair the airbag warning light problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525979June 8, 2023
STEERING
The contact owns a 2016 Buick Regal. The contact stated while driving at an undisclosed speed during rainy weather, and making a left or right turn, the steering wheel intermittently made a grinding and clicking sound. No warning lights were illuminated. The dealer was notified of the failure and the contact was made aware of NHTSA Campaign Number: 16V108000 (Steering). The vehicle was then taken to another dealer however, the vehicle was not diagnosed or repaired. The contact was advised to call the manufacturer. The manufacturer was notified of the failure and the contact was advised to call the NHTSA Hotline. The failure mileage was approximately 127,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524606May 31, 2023
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
The contact owns a 2013 Buick Regal. The contact stated that while driving at various speeds, there was a squeaking sound coming from the vehicle. While inspecting under the hood of the vehicle, it was discovered that the tensioner pully was very loose. The vehicle was taken to the local dealer who indicated that the pulley needed to be replaced. The vehicle was not yet repaired. The contact indicated that the tensioner pulley had been replaced on three previous occasions. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not notified of the failure. The failure mileage was 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522903May 19, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2017 Buick Regal. The contact stated while driving 35 MPH and approaching a traffic light, the contact depressed the brake pedal, but the vehicle failed to stop as needed. The contact stated he used the parking brake to stop the vehicle. The contact stated that the brake assist warning light was illuminated after the failure had occurred. The contact continued driving the vehicle at 5 MPH to a nearby gas station and continued to use the parking brake to stop the vehicle. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the brake vacuum pump to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was 51,528.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522063May 15, 2023
ELECTRICAL SYSTEM, STEERING, SUSPENSION
My vehicle has an electrical problem due to the recall. I took it into the Buick dealer. They could not find an electrical problem. But there is an electrical problem. And has been since I bought it at Jim Riles in Washington Township Michigan.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522145May 15, 2023
ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:IMMOBILIZER/PROXIMITY:KEY/SENDER, ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:IMMOBILIZER/PROXIMITY:SENSOR
Proximity door unlock system rarely works goes in and out even with key fob in pocket and within Proximity. I've reported the problem to buick/Chevrolet many times, changed fob batteries and etc with no fix
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517953April 19, 2023
ENGINE
Engine used oil with no smoke or leaks. Had to change oil every 2300 miles. Motor went bad do to no oil even after oil change.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517415April 17, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2017 Buick Regal. The contact stated that while driving at 70 MPH, the brake pedal was depressed and traveled to the floorboard as the vehicle rear-ended another vehicle. It was unknown if any warning lights illuminated. The contact stated that no injuries were sustained. A police report was filed. The vehicle was towed to a collision repair facility. The contact stated he was unaware of the cause of the brake failure as well as what was repaired. The contact stated that the failure reoccurred in August of 2022 while driving at 70 MPH, the brake pedal was depressed and traveled to the floorboard as the vehicle rolled to a stop. The contact was once again unaware of any warning lights. The vehicle was towed to an independent mechanic where the vacuum brake booster and sensor were replaced. The contact stated that the failure reoccurred for a third time in April of 2023 while driving at 70 MPH, the brake pedal was depressed once again and traveled to the floor as the failed message " Vacuum Pump Brake Booster" was displayed. The vehicle was able to be driven to the contact's residence as he was awaiting a tow to the dealer for diagnosis and repairs. The manufacturer was notified of the failure and informed the contact that the vehicle was not included in a recall and opened a case. The contact was relating the failure to NHTSA Campaign Number: 22V465000 (Service Brakes, Hydraulic) however, the vehicle year, make, and model was not included. The failure mileage was 70,509.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11515046April 2, 2023
POWER TRAIN, LANE DEPARTURE: BLIND SPOT DETECTION
Problem in translation
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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