Buick Park Avenue Complaints

1,366 consumer complaints on file.

#10071453April 20, 2004
FUEL SYSTEM, GASOLINE
CONSUMER DENIED REIMBURSEMENT FOR REPAIRS MADE PRIOR TO RECEIVING RECALL NOTICE. *PH THE RECALL WAS FOR THE FUEL PRESSURE REGULATOR (03V-473). THE MANUFACTURER CLAIMED THAT THE DOCUMENTATION THAT THE CONSUMER PROVIDED DID NOT SUBSTANTIATED THE REQUEST. THE CONSUMER RESUBMITTED THE CLAIM FOR REIMBURSEMENT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10063466April 20, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
WHILE TURNING THE KEY TO START VEHICLE CAUGHT ON FIRE, FLAMES AND HEAVY SMOKE CAME UNDER THE HOOD. FIRE DEPARTMENT EXTINGUISHED THE FIRE. *AK INSURANCE REPORT INDICATED THAT FIRE WAS THE RESULT OF AN IMPROPER COMBUSTION WITHIN THE INTAKE MANIFOLD. THIS IS BECAUSE THAT THE FUEL VAPORS IN THIS AREA WERE IGNITED AND CAUSED THE RESULTING DAMAGE TO VEHICLE. *LA
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10061440April 20, 2004
ELECTRICAL SYSTEM:12V/24V/48V BATTERY, FUEL SYSTEM, GASOLINE
BATTERY LEAKED, CAUSING VEHICLE NOT TO START. *AK THE CONSUMER RECEIVED A RECALL #03V473000 AND BELIEVED THE RECALL WAS THE REASON WHY THE BATTERY LEAKED. THE CONSUMER REQUESTED REIMBURSEMENT , HOWEVER THE CONSUMER WAS DENIED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10067362April 19, 2004
TIRES
WHILE DRIVING 75 MPH REAR DRIVER SIDE TIRE BLEW OUT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10071463April 15, 2004
FUEL SYSTEM, GASOLINE
REQUEST REIMBURSEMENT FOR REPAIR MADE PRIOR TO LEARNING OF RECALL NOTICE. *PH THE VEHICLE'S FUEL PRESSURE REGULATOR FAILED PRIOR TO RECALL NOTIFICATION (03V-473). THE CONSUMER SUBMITTED ALL NECESSARY DOCUMENTATION FOR REIMBURSEMENT BUT HAS NOT RECEIVED ANY CORRESPONDENCE FROM THE MANUFACTURER REGARDING THE STATUS OF HIS REIMBURSEMENT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065917April 11, 2004
ELECTRICAL SYSTEM:HORN
SINCE PURCHASED THE HORN DOES NOT BLOW WHEN YOU PUSH ON THE DESIGNATED SPOT ON THE STEERING WHEEL. YOU MUST 'SEARCH' FOR A SPOT TO PUSH THAT THE HORN WILL THEN BLOW. THIS IS 'HIT OR MISS'. IT MAY BLOW AND IT MAY NOT. THE DEALER HAS DONE ALL THAT HE CAN DO TO CORRECT THE PROBLEM WHICH IS TO PUSH ON VARIOUS LOCATIONS ON THE STEERING WHEEL AND SAY YOU SHOULD PUSH THERE. THE BEST HE CAN DO. I HAVE LODGED STRENUOUS COMPLAINTS WITH BUICK AND THEY ASSIGNED IT "REQUEST NUMBER 1-200878647 AND IT HAS BEEN HANDLED GENERALLY BY A MR. SEAN ARMSTRONG. MY LAST CORRESPONDENCE WITH THEM THEY SAID THEY HAD DONE ALL THEY COULD DO, WHICH SO FAR HAS BEEN NOTHING, AND FOR ME TO TAKE OTHER STEPS. I ASSUME THEY MEAN TO GO TO COURT. I BELIEVE THAT THIS 'UNDEPENDABLE' HORN FUNCTION COULD LEAD TO AN ACCIDENT AND POSSIBLY DEATH TO SOMEONE. IT SHOULD NOT BE ALLOWED AND I SHOULD NOT HAVE TO RESORT TO THE LEGAL PROCESS TO GET IT TO WORK AS IT SHOULD. BUICK HAS MANH COMPLAINTS ON THIS FUNCTION I HAVE LEARNED. YOUR EXPERIENCE AND KNOWLEDGE SHOULD PROVE MOST HELPFUL IN MY MAKING A DECISION AS TO WHAT TO DO. IF YOU CALL PERRY BUICK SERVICE MANAGER (MR. TIMOTHY PERRY) HE CAN EXPLAIN. PERRY BUICK IS OUTSTANDING AND I AM NOT COMPLAINING ABOUT THEIR SERVICE. THEY DO NOT DESIGN THE AUTO. THIS BUICK PARK AVENUE ULTRA HAS EVERYTHING YOU COULD POSSIBLY WANT IN A TODAY CAR EXCEPT A HORN THAT WILL BLOW WHEN ASKED TO BLOW. YOUR KNOWLEDGE WILL BE GRATEFULLY RECEIVED. KIND REGARDS, JOHN MESICK. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065830April 9, 2004
ELECTRICAL SYSTEM
2000 BUICK PARK AVENUE. THE ENGINE STARTED RACING SO BAD THAT YOU HAVE TO APPLY THE BRAKES TO KEEP THE AUTO UNDER 60MPH. THE DEALER SAID WATER GOT INTO THE COMPUTER AND SHORTED THE PCM. IT WAS REPLACEDAT A COST OF 640.00. 30 DAYS LATER IT OCCURED AGAIN. THE DEALER OPENED THE COMPUTER AREA AND WATER WAS AGAIN THERE. THEY SAID THE PCM WAS BAD AND THE WIRING HARNESS NEEDS REPLACEMENT WITH A NEW DESIGNED HARNESS THAT WON'T LET WATER IN.THIS COST IS 1700.00 THIS IS OBVIOUSLY A DESIGN FLAW THAT GM WON'T COVER. THE SAFTEY ISSUE IS A MAJOR CONCERN. PLEASE ADVISE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10059140April 1, 2004
EXTERIOR LIGHTING:BRAKE LIGHTS, EXTERIOR LIGHTING:TAIL LIGHTS
REAR LIGHT HOUSING PRODUCED MOISTURE. AS A RESULT, A THICK FILM COVERED THE LENS. *AK DEALER INDICATED THAT THERE'S A 30% FAILURE RATE ON THESE COMPONENTS. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10063360March 17, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
VEHICLE WAS PARKED IN THE GARAGE AND CONSUMER NOTICED THAT COOLANT WAS LEAKING FROM UNDERNEATH THE VEHICLE. CONSUMER WAS ABLE TO DRIVE THE VEHICLE TO THE DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT THE INTAKE MANIFOLD NEEDED REPLACING DUE TO A HOLE INSIDE OF THE TUBE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10061040March 17, 2004
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
THE SEAT HEATER MALFUNCTIONED. AS A RESULT, THE SEAT BURNED CONSUMER'S BACK AND CLOTHES. *AK THE SERVICE DEALER FOUND THE SIDE BACK THERMISTOR AND HEATER CIRCUIT OPEN. *SC
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10057993March 17, 2004
STEERING
UPON STARTING THE VEHICLE THERE WAS A POPPING NOISE FROM THE ENGINE. *AK THE ENGINE CAUGHT ON FIRE. *JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10059487March 17, 2004
SEAT BELTS:FRONT:RETRACTOR
THE CONSUMER COMPLAINED THAT THE PASSENGER'S FRONT SEAT BELT DID NOT RETRACT. THE DEALER REPLACED THE SEAT BELT AT THE CONSUMER'S EXPENSE OF $545.00. *AK REFER TO RECALL#77955 *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065333March 11, 2004
FUEL SYSTEM, GASOLINE
CONSUMER'S VEHICLE DIDN'T QUALIFY FOR THE RECALL BECAUSE IT CAME FROM A DIFFERENT PLANT. *PH THE RECALL WAS ON THE VEHICLE FUEL PRESSSURE REGULATOR. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10060414March 4, 2004
STEERING:HYDRAULIC POWER ASSIST SYSTEM
PROBLEM WITH THE STEERING MECHANISM, WILL NOT TURN WHEN COLD/OR ON INITIAL STARTUP, STIFFNESS IN STEERING LED TO LOOSENESS IN STEERING WHEEL, DUE TO LONG TIME PROBLEM OF TURNING THE WHEEL,THIS PROBLEM HAS BEEN GOING ON SINCE THIS CAR HAS BEEN IN MY FAMILY, MY FATHER PURCHASED THE VEHICLE NEW, SPECIAL ORDER, TWO DOOR PARK AVE.1985. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10057353March 3, 2004
FUEL SYSTEM, GASOLINE
WHILE DRIVING THE CHECK ENGINE LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALERSHIP. THE MECHANIC INDICATED THAT ONE OF THE FUEL INJECTOR FAILED. THAT DEALER SUGGESTED THAT THE ETHANOL GAS WAS THE PROBLEM. *NM *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10004758March 2, 2004
SERVICE BRAKES, HYDRAULIC, ENGINE AND ENGINE COOLING
INTAKE MANIFOLD WAS LEAKING, RESULTING IN A ANTI FREEZE LEAK OVER ENGINE. DEALER HAS BEEN CONTACTED. *AK INTAKE MANIFOLD, WATER PUMP, FRONT ROTORS/PADS, SERPENTINE BELT, TENSIONER PULLEY AND PLUGS WERE REPLACED. *TT *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10061026March 1, 2004
STEERING:HYDRAULIC POWER ASSIST SYSTEM
WHILE DRIVING AT 35 MPH AND WITH OUT ANY WARNING STEERING WHEEL FAILED. VEHICLE WAS TAKEN TO THE DEALER. MECHANIC INDICATED THE BELT BROKE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10059839February 26, 2004
STEERING:HYDRAULIC POWER ASSIST:PUMP
WHEN TURNING LEFT POWER STEERING FAILED. *AK *MR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10053864February 26, 2004
STEERING, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WITHOUT WARNING STEERING WHEEL AND BRAKES LOCKED UP WHILE DRIVING DOWN A HILL, CONSUMER DOWN SHIFTED AND WAS ABLE TO PULL OFF THE ROAD. CONSUMER HAD THE VEHICLE TOWED TO THE DEALERSHIP, THE DEALER WAS ABLE TO DUPLICATE THE PROBLEM. *AK THE CONSUMER HEARD A BANG SOUND, RIGHT FRONT WHEEL VIBRATED,THERE WAS NO POWER STEERING, THE ALTERNATOR LIGHT HAD COME ON. THE RIGHT FRONT WHEEL LOCKED UP AND SKIDDING BEGUN. THE CONSUMER VIEWED THE POWER STEERING PUMP HAD BROKEN OFF AND WENT DOWN, BENT, AND WEDGED ITSELF IN THE AXLE. *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10060977February 24, 2004
SEAT BELTS
FRONT SHOULDER BELT (PASSENGER SIDE) BECAME STUCK. TOOK VEHICLE FOR REPAIR TO A PERSONAL MECHANIC AND TOLD CONSUMER THAT A PUBLIC SAFETY CAMPAIGN WAS RELEASED. MECHANIC RECOMMENDED TO TAKE VEHICLE TO AN AUTHORIZED DEALER. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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