Buick Lucerne Complaints (2009)

128 consumer complaints on file.

#10680899February 3, 2015
ENGINE, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
WHILE DRIVING IN PETOSKEY THE CAR STARTED TO MISS AN BACKFIRING THEN THE MOTOR STOP RUNNING. I COULDN'T STOP OR STEER THE CAR. AFTER I GOT THE CAR FINELY STOPPED THE CAR WOULDN'T START UP AN I COULD SMELL LIKE WIRE BURNING. I HAD THE CAR DELIVERED TO AN AUTO SHOP BROWN MOTORS IN HARBOR SPRINGS MI. AFTER THE DIAGNOSIS THEY FOUND THAT THE FUSE BLOCK UNDER THE REAR SEAT WAS BURNED UP AT THE FUEL PUMP FUSE, AN WAS ON FIRE AT ONE TIME.. THE FUSE BLOCK WAS BEYOND FIXING AN NEEDED A NEW ONE INSTALLED. THERE WAS A RECALL ON THE IGNITION SWITCH, BUT THIS ISN'T WHAT IS WRONG WITH THESE CARS, I DON' BELIEVE THAT THE IGNITION SWITCH ON THERE RECALL ARE WHAT IS WRONG, I BELIEVE THAT THE FUSE BLOCK IS WHAT WRONG WITH THERE RECALLS WHEN THE FUSE SHORTS OUT THE FUEL PUMP STOPS AN SO DOES THE CAR MOTOR. STRANGE THAT THE CAR DEALERS FOR SOME REASON HAS THEM IN STOCK, THERE SHOULD BE A RECALL ON ALL CAR WITH THIS TYPE OF FUSE BOX, THIS IS WHAT CAUSING THESE CAR TO STOP RUNNING AN GET IN A ACCIDENTS. TO DAY I GOT LUCKY. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10663107December 9, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 01/20/15*LJ UPDATED 10/5/2015*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649308October 22, 2014
POWER TRAIN, SUSPENSION, AIR BAGS
THE CAR IMPACTED THE OTHER CAR BY TURNING LEFT INTO THE PATH OF THE ONCOMING CAR. THE FRONT END OF THE BUICK WAS SERIOUSLY DAMAGED AND CAR SUBSEQUENTLY "TOTALED" BY THE INSURANCE COMPANY. THE AIRBAGS DID NOT DEPLOY WHICH RESULTED IN BROKEN BONES AND BRUISES TO THE DRIVER. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10644473October 14, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. WHILE DRIVING 70 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10642018October 6, 2014
ELECTRICAL SYSTEM
SUBMISSION FROM CONSTITUENT RE 2009 BUICK LUCERNE RECALL NOTICE. *SMD ACCORDING TO THE RECALL NOTICE, THE PARTS WERE NOT AVAILABLE.*JB RECALL # 14V355000. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10636903September 17, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595724June 3, 2014
STEERING
TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS OVER WATER, THE POWER STEERING INTERMITTENTLY MALFUNCTIONED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 25,000 AND CURRENT MILEAGE WAS 27,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592996May 21, 2014
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. THE CONTACT STATED THAT THE DOORS FAILED TO UNLOCK WHEN USING THE KEY FOB. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS ADVISED THAT THE ACTUATOR FAILED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 37,000. UPDATED 8/11/14*CN UPDATED 08/22/2014 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10576821April 2, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. THE CONTACT STATED THAT WHILE DRIVING 35 MPH IN INCLEMENT WEATHER, THE VEHICLE TRAVELED OVER A SHEET OF ICE ON AN INCLINE AND THE CONTACT SUDDENLY LOST CONTROL OF THE VEHICLE. THE CONTACT SPUN OUT OF CONTROL UNTIL THE VEHICLE CRASHED INTO A GUARD RAIL. THE AIR BAGS FAILED TO DEPLOY AND THE VEHICLE WAS DESTROYED. THE CONTACT SUSTAINED INJURIES TO THE LEFT EYE, AND BRUISING TO THE BREAST AND SHOULDERS. THE CONTACT LATER SUFFERED MANY COMPLICATIONS FROM THE CRASH. A POLICE REPORT WAS NOT FILED. THE DEALER AND THE MANUFACTURER WERE MADE AWARE OF THE FAILURE BUT DECLINES TO PROVIDE AN EXPLANATION REGARDING THE AIR BAG FAILURE. THE FAILURE MILEAGE WAS 20,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10565651February 24, 2014
AIR BAGS, ELECTRICAL SYSTEM
RED LIGHT WARNING INDICATED THAT AIRBAG NEEDED SERVICING. TOOK IT TO THE DEALERSHIP WHERE CAR WAS PURCHASED. DEALER STATED THAT IT WAS AN ELECTRICAL PROBLEM. THERE IS NO WARRANTY FOR THIS. SEEMS STRANGE THAT A 5 YR. OLD AUTOMOBILE WITH LOW MILEAGE SHOULD NEED A WHOLE NEW SYSTEM OR HAVE THIS PROBLEM. IT IS VERY EXPENSIVE TO REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10556189December 16, 2013
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. THE CONTACT STATED THE REAR DOOR LOCKS WOULD NOT UNLOCK WHEN USING THE KEY FOB. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THAT THE DOOR ACTUATOR WOULD NEED TO BE REPLACED ON BOTH REAR DOORS. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 37,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552304November 14, 2013
ELECTRICAL SYSTEM
CORROSION OF FUSE BOX LOCATED UNDER BACK SEAT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552305November 14, 2013
ELECTRICAL SYSTEM
CORROSION OF FUSE BOX LOCATED UNDER BACK SEAT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546718October 4, 2013
STEERING
TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. THE CONTACT STATED THAT WHILE DRIVING 8 MPH, THE POWER STEERING ASSIST FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE HOWEVER, THEY DID REPLACE THE POWER STEERING PUMP AND THE STEERING GEAR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE WAS NOT CORRECTED. THE FAILURE MILEAGE WAS 23,900 AND THE CURRENT MILEAGE WAS 24,000. ...UPDATED 11-18-13 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10514653June 1, 2013
ENGINE
ENGINE OIL LEAKS,TIMING COVER GASKET, OIL PAN GASKET-08/27/12 BOTH HEAD GASKETS-04/02/13 FOUND OIL ON GARAGE FLOOR TODAY. GOING TO DEALER 06/03/13. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10488361December 8, 2012
VISIBILITY
BOUGHT CAR WITH RAIN SENSITIVE WINDSHIELD WIPERS 7/09. REPLACED WINDSHIELD WITH RAIN SENSITIVE GLASS 7/10 DUE TO LARGE CRACK IN WINDSHIELD FROM A STONE OR ROCK. SEPT. 2010 I NOTED THAT THE AUTOMATIC WIPERS DIDN'T ALWAYS COME ON WHEN IT STARTED RAINING BUT I COULD MAKE THEM WORK MANUALLY IN THE HIGH SPEED SETTING ONLY. WHEN CAR IN FOR SERVICE AT GM DEALERSHIP, THEY COULD NOT REPLICATE THE PROBLEM, THEREFORE COULD NOT FIX IT. IN MARCH 2011, SERVICE TECH NOTED THAT WINDSHIELD GLASS WAS NOT STAMPED AS GM GLASS. SAID THEY COULD NOT CALL GM TECH SUPPORT OR CHECK THE SWITCH UNTIL WINDSHIELD IS REPLACED WITH OEM GLASS. I ELECTED NOT TO PURCHASE AS NEW WINDSHIELD AT THIS TIME. THE INTERMITTENT WIPER PROBLEM CONTINUED AND BECAME INCREASINGLY DANGEROUS IN ICE AND SNOW DRIVING. IN MARCH 2012 I HAD A NEW WINDSHIELD INSTALLED AT THE GM DEALERSHIP. THAT DID NOT CORRECT THE WIPER PROBLEM. TOOK CAR BACK TO DEALERSHIP AND THIS TIME THEY CALLED GM TECH SUPPORT AND WERE ADVISED TO REPLACE THE MOTOR, WHICH THEY DID. THE AUTOMATIC WIPERS WORKED CORRECTLY UNTIL OCT. 2012 WHEN I TOOK THE CAR IN FOR AN OIL CHANGE. I WAS ADVISED THAT MY WINDSHIELD WIPERS NEEDED REPLACED AND I TOLD THEM TO GO AHEAD AND DO IT. TWO DAYS LATER WHILE DRIVING IN THE RAIN, THE WIPERS AGAIN DIDN'T COME ON AUTOMATICALLY. AGAIN, I COULD MANUALLY SWIPE THE WINDSHIELD ON HIGH SPEED ONLY. IN NOV. 2012 I TOOK CAR BACK TO SERVICE DEPT AT DEALERSHIP AND THEY COULD NOT REPLICATE THE PROBLEM AS THE WIPERS WERE WORKING CORRECTLY ON THAT DAY. THEY SAID THEY COULD NOT CALL GM TECH SUPPORT FOR ADVICE. WHICH LEADS ME TO FEELING LIKE I'M DRIVING AN UNSAFE VEHICLE---NEVER KNOWING IF THE WIPERS ARE GOING TO WORK CORRECTLY..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436382November 18, 2011
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING, UNKNOWN OR OTHER
THE BUICK WAS IN MY GARAGE WHICH IS ATTACHED TO THE HOUSE, BEFORE GOING TO BED I ALWAYS OPEN THE DOOR TO THE GARAGE TO BE SURE THE GARAGE DOOR IS DOWN AND THE FLAG IS INSIDE. DID SO THAT NIGHT AND ALL WAS NORMAL. THE NEXT MORNING WHEN I OPENED THE DOOR TO THE GARAGE TO PUT THE BIG DOOR UP AND THE FLAG OUT THE GARAGE WAS VERY WARM. NO OTHER INDICATION OF A PROBLEM, ASSUMED HE FURNACE HAD ACTED UP. WE TOOK THE CAR TO HAVE BREAKFAST DID NOTICE THE HOOD WAS VERY WARM AS IF THE CAR HAD BEEN RUNNING (I DO NOT HAVE A SENSE OF SMELL SO DID NOT SMELL AN EXHAUST) FUEL WAS VERY LOW ( I WONDERED IF THERE WAS ENOUGH TO GET TO A SERVICE STATION) FILLED HE CAR HAD BREAKFAST THEN CAME HOME NOT APPARENT PROBLEMS. LATER THAT MORNING MY WIFE USE THE CAR TO GO TO AN APPOINTMENT WHEN IT STARTED TO MISS, SHE PULLED OFF THE ROAD AND CALLED AAA WHO TOWED THE CAR TO THE NEAREST BUICK DEALER. THE CAR IS THERE NOW, THEY HAD NO YET DETERMINED THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10417078August 4, 2011
POWER TRAIN
VEHICLE WAS LEFT STANDING IN DRIVE BY MISTAKE. IT PROCEEDED WITHOUT A DRIVER AND CRASHED INTO A TREE. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10374595January 5, 2011
SERVICE BRAKES, HYDRAULIC
2009 BUICK LUCERNE. CONSUMER WRITES IN REGARDING BRAKE ROTOR ISSUES *TGW THE CONSUMER STATED WHEN HE APPLIED THE BRAKE, THE FRONT OF THE VEHICLE SHUDDERED VIOLENTLY. THE NEXT DAY, THE VEHICLE WAS TAKEN TO THE DEALER. THE CONSUMER WAS INFORMED THE FRONT ROTORS WERE WARPED AND NEEDED TO BE RESURFACED AND THE FRONT PADS NEEDED TO BE REPLACED. THE CONSUMER STATED NOT LESS THAN A MONTH PRIOR, EVERYTHING CHECK OUT FINE AND NOW 536 MILES LATER THERE WAS A PROBLEM. THE DEALER STATED THE PROBLEM WAS DUE TO THE CONSUMER NOT DOWN SHIFTING PROPERLY WHILE DRIVING ON DOWN GRADES. THE CONSUMER SHARED THE INFORMATION WITH A NUMBER OF MECHANICS WHO INDICATED THE CAUSE OF THE PROBLEM WAS DUE TO WHATEVER PROCEDURES WERE APPLIED DURING THE TIRE ROTATION, SUCH AS IMPROPER CALIBRATION ETC. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10342381July 10, 2010
ENGINE AND ENGINE COOLING:ENGINE
ON APRIL 27 WHILE WE WERE DRIVING ON I-94 E IN OUR 2009 BUICK LUCERNE WITH 6,127 MILES ON IT. WHILE PULLING BACK ON I-94 THE CAR BEGAN TO ACCELERATE OUT OF CONTROL AND WE HELD THE BRAKES DOWN TO THE FLOOR BUT IT WOULD NOT STOP IT. I WAS ABLE TO PUT IT IN NEUTRAL AND GET OVER TO THE SIDE OF THE ROAD BUT THE CAR WAS STILL WIDE OPEN. I HAVE NOTIFIED GM AND THEY SENT US ON SEVERAL DIFFERENT PEOPLE UNTIL IT FINALLY WAS SENT TO THE GM EXECUTIVE OFFICE. THEY ARE STILL REFUSING TO DO ANYTHING ABOUT IF. WE ARE ASKING THAT THEY PROVE TO US THAT THE CAR IS SAFE TO DRIVE BUT THEY STILL REFUSE THEY TRIED AT FIRST TO TELL US THAT IT WAS THE WINTER MATS THAT WE HAD IN OUR CAR BUT WHEN THE DEALER TRIED TO DUPLICATE THE PROBLEM THEY FINALLY TOLD ME THAT IT WAS NOT THE MATT NOW GM STILL HAS NOT GOT BACK WITH ME. MY WIFE WILL NOT DRIVE THE CAR SINCE IT WAS HER THAT WAS DRIVING WHEN THE CAR RAN AWAY. IF I-94 WAS BACKED UP THEY WOULD HAVE BEEN A HUGE CRASH BECAUSE WE WOULD NOT HAVE BEEN ABLE TO STOP THE CAR PLEASE LOOK INTO THIS MATTER WE TOOK IT STRAIGHT TO THE DEALER AND THEY SAW THAT THE BRAKES WERE SMOKED AND NEED WORK TO CORRECT THEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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