Buick Lucerne Complaints (2009)

128 consumer complaints on file.

#10819563January 11, 2016
SERVICE BRAKES
WE GOT SEVERAL WARNING MESSAGES CONCERNING TRACTION CONTROL, STABILITRAC, AND BRAKE SYSTEM. THE AUTHORIZED DEALER FOUND THAT BRAKE FLUID WAS LEAKING FROM THE MASTER CYLINDER INTO THE BRAKE BOOSTER, REQUIRING REPLACEMENT OF BOTH COMPONENTS. ONLINE SEARCHES REVEALS THIS IS COMMON PROBLEM WITHIN THE BUICK LINE AND OTHER GM PRODUCTS. OUR EXPERIENCE WITH THIS FAILURE WAS UNEVENTFUL BUT COULD HAVE A TRAGIC ENDING IF ONE WAS TO CONTINUE DRIVING AN AFFECTED VEHICLE WITH LOW OR LACKING BRAKE FLUID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10817149December 31, 2015
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
VEHICLE WAS STATIONARY IN DRIVEWAY. VEHICLE WOULD NOT START. IT HAD WORKED FINE THE DAY PRIOR. THE VEHICLE WAS CRANKING AND CLEARLY HAD POWER BUT WOULD NOT TURN OVER. I NOTICED THAT I COULD NOT HEAR THE FUEL PUMP PRIME WHEN THE KEY WAS TURNED. LIKE MANY OTHERS, I FOUND THE FUEL PUMP RELAY TO BE CHARRED LIKE IT HAD BEEN BURNING. THE FUSE BLOCK WAS ALSO MELTED AT PIN 30. THIS IS SUCH A FIRE HAZARD BEING UNDER THE BACK SEAT, DEALING WITH THE FUEL PUMP, AND OVERHEATING LIKE IT DOES. IT SEEMS TO BE A COMMONLY REPORTED PROBLEM AND I CANNOT BELIEVE THERE HAS NOT BEEN A RECALL. CURRENTLY WAITING ON PARTS TO REPLACE THE MELTED FUSE BLOCK AND THE RELAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10790597November 16, 2015
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
DRIVING DOWN THE ROAD THE CAR QUITS AND CRANKS BUT NO START. FOUND FUSE BOX AT FUEL PUMP RELAY MELTED TOGETHER. CLEANED TERMINALS AND REPLACED RELAY DROVE CAR 20 MILES TO HAVE IT DO IT AGAIN. FUSE BOX GET HOT AND IT IS LOCATED UNDER REAR PASSENGER SEAT NEXT TO BATTERY. I HAVE READ WHERE OTHER PEOPLE WITH SAME YEAR, MAKE AND MODEL HAVING THE SAME PROBLEM AND AROUND THE 70,000-80,000 MILEAGE. I FEEL THAT IT IS A SAFETY PROBLEM IN BOTH ACCIDENTS AND FIRE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10788669November 5, 2015
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
VEHICLE WOULD NOT START IN THE GARAGE. HAD IT TOWED TO A LOCAL GARAGE WHERE THE DIAGNOSIS WAS FAILED FUEL PUMP RELAY. FUEL PUMP RELAY OVERHEATED AND MELTED THE FUSE BLOCK. THE 20 AMP FUSE FOR THE FUEL PUMP RELAY DID NOT FAIL. A VISUAL INSPECTION OF THE RELAY SHOWS AN INTERNAL BURN MARK BETWEEN PINS 85 & 86. SINCE THIS BLOCK IS UNDER THE REAR SEAT, ON WHICH MY GRANDCHILDREN OUR STRAPPED IN I AM CONCERNED ABOUT THE CHANCES OF FIRE. AS FAR AS I CAN TELL THEIR IS NO RECALL, BUT A QUICK SEARCH OF THE INTERNET INDICATES AN ONGOING PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10786614October 28, 2015
ELECTRICAL SYSTEM
THE FUEL PUMP RELAY OVERHEATED AND MELTED IN THE FUSE BOX. I SMELLED THE BURNING IN THE CAR. I HAD TO HAVE THE FUEL PUMP, RELAY AND FUSE BOX REPLACED. THE MECHANIC TOLD ME THAT THE FUSE BOX COULD HAVE STARTED A FIRE AND HE HAS NEVER SEEN THIS HAPPEN, LET ALONE IN A VEHICLE WITH SUCH LOW MILEAGE. HE TOLD ME TO GOOGLE THE PROBLEM WITH MY CAR BECAUSE HUNDREDS OF OTHER CAR OWNERS HAVE HAD THE SAME PROBLEM. SURE ENOUGH I DID JUST THAT AND I SAW HUNDREDS OF PEOPLE WITH THE SAME COMPLAINT ABOUT THIS MODEL CAR. GM NEEDS TO BE HELD ACCOUNTABLE. ARE THEY WAITING UNTIL SOMEBODY DIES FIRST BEFORE THEY ACKNOWLEDGE THE PROBLEM OF THE FUEL PUMP RELAY AND THE FUSE BOX?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10786580October 27, 2015
ELECTRICAL SYSTEM
CAME OUT FROM WORK AND CAR WOULD NOT START BUT WOULD TRY TO TURN OVER. GOT CAR TOWED TO MECHANIC SHOP TO GET FIXED. THEY FOUND THAT THE FUSE BOX UNDER THE BACK SEAT WAS MELTED. THEY STATED THAT THIS HAS BEEN COMMON IN BUICK LUCERNE MODELS BUT THAT THERE HASN'T BEEN A RECALL. I DON'T UNDERSTAND WHY NO RECALL WHEN MANY PEOPLE HAVE EXPERIENCED SAME EXACT PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10786051October 26, 2015
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
MY 2009 BUICK LUCERNE THAT I USE IN MY DAILY COMMUTE TO WORK DID NOT GIVE ME ANY ISSUES UNTIL THAT FRIDAY,10/23/2015. I TRIED TO START MY VEHICLE THAT MORNING AND IT SEEM AS IF IT WAS NOT GETTING ANY FUEL. HAD THE VEHICLE TOLLED AFTER CONTACTING MY EXTENDED WARRANTY COMPANY. MONDAY I RECEIVED A CALL FROM THE DEALERSHIP THAT THE PROBLEM WAS DIAGNOSIS AS THE FUEL PUMP RELAY HAS NOT ONLY OVERHEATED BUT HAS MELTED THE FUSE BOX. MY CONCERNS ARE THAT THIS COULD HAVE OCCURRED WHILE I WAS DRIVING, ALSO THIS SEEMS TO BE A KNOWN BUT NOT PUBLICIZED ISSUE BY BOTH THE MANUFACTURER AND THE INSURANCE COMPANY. TOO MANY IDENTICAL INCIDENTS HAVE OCCURRED AND HAS BEEN REPORTED, YET NO ONE HAS RECEIVED ANY REPORTED ACTION TO CORRECT THIS DANGEROUS PROBLEM. IT DOES NOT TAKE A MECHANICAL EXPERT TO KNOW THAT A DEVICE THAT CAN CAUSE FIRE TO SOMETHING ASSOCIATED WITH THE FUEL SYSTEM IS A MATTER OF GREAT CONCERN. HOPEFULLY THIS PROBLEM WILL BE TAKEN SERIOUSLY BEFORE SOMETHING FATAL HAPPENS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10781974October 14, 2015
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
I WAS DRIVING DOWN THE HIGHWAY WHEN MY CAR JUST STOPPED RUNNING. LUCK HAD IT I WASN'T ON AN INTERSTATE, THIRTY MINUTES LATER I WOULD HAVE BEEN. (I'M A RETIRED MECHANIC OF 48 YEARS.) UP ON CHECKING THE CAR I FOUND THAT THERE WAS NO FUEL PRESSURE. HAD THE CAR TOWED TO GM AUTO CENTER IN LARAMIE, WY. I TOLD THE SERVICE WRITER THAT I PRESUMED THAT THE FUEL PUMP HAD WENT OUT. WHEN THE TEC. RAN DIAGNOSTICS AND A VISUAL CHECK THEY FOUND THAT THE FUEL PUMP CONTROL MODULE AND FUSE BOX WERE BURNT. THE TEC. TOLD ME THAT HE HAD SEEN THIS BEFORE AND SHOWED ME ANOTHER FUSE BOX WITH THE EXACT DAMAGE. AFTER RETURNING HOME I WAS TOLD BY ANOTHER MECHANIC THAT ONE OF HIS CUSTOMERS HAD THE SAME PROBLEM. THIS IS A SERIOUS PROBLEM AS ALL THESE ITEMS GET MELTING HOT AND ARE LOCATED UNDER THE BACK SEAT JUST IN FRONT OF THE GAS TANK WHICH IS PLASTIC AND THE SEAT IS NOTHING BUT FOAM CREATING A SERIOUS FIRE HAZARD. I HAD THE RECALL ON THE IGNITION SWITCH DONE. AFTER MY EXPERIENCE WITH MY CAR I THINK IT WAS A SMOKE SCREEN FOR THE REAL PROBLEM THE FUSE BOX, FUEL PUMP CONTROL MODULE OR FUEL PUMP. NO ONE WANTS TO TAKE THIS SERIOUSLY. THIS ALL STARTED ON 09/25/2015 CAR MILLAGE 61855. I HAVE THE ITEMS IN QUESTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10767495September 22, 2015
ELECTRICAL SYSTEM
CAR CRANKED BUT WOULD NOT START, CHECKED EVERY THING OUT FOUND FUEL PUMP FUSE BURNT REMOVED FUSE FOUND FUSE BLOCK BURNT, FUSE LOOKED LIKE IT HAD BEEN ON FIRE AT ONE TIME. I LIVE IN THE COUNTRY WITH NOTHING BUT CURVEY ROADS IF THAT FUSE WOULD HAVE GONE OUT WHEN I WAS DRIVING I WOULD HAD RUN OFF ROAD AND HIT A TREE KILLING ME OR MY PASSENGERS. [XXX] [XXX] RICHLAND, MISSOURI 65556 VIN UNAVAILABLE INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10762697September 9, 2015
ELECTRICAL SYSTEM
FUSE BOX UNDER REAR SEAT BURNED LEAVING CAR UNABLE TO RUN, LEAVING US STRANDED IN HUMID 90 DEGREE TEMPERATURE. CAR TOWED, REPAIRED COSTING NEARLY $800.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10735899July 22, 2015
STEERING
1/14/13 STEERING WAS SQUEALING AND POPPING WHEN TURNING STEERING WHEEL. DEALERSHIP REPLACED STEERING GEAR RESET TOE. CAR WAS UNDER WARRANTY. 8/28/13 STEERING WAS SQUEALING AND POPPING WHEN TURNING STEERING WHEEL. DEALERSHIP REPLACED INTERMEDIATE SHAFT. CAR WAS UNDER WARRANTY. 7/22/15 STEERING SQUEALING WHEN TURNING. A DIFFERENT GARAGE FROM ABOVE WILL REPLACE STEERING RACK ON 7/25/15. I DO NOT UNDERSTAND THE REASON FOR HAVING BASICALLY THE SAME STEERING PROBLEMS WITH THIS CAR. I WILL HAVE TO PAY FOR THIS LATEST REPAIR. I FEEL AS IF THERE IS A PROBLEM WITH THE MANUFACTURING OF THIS PRODUCT AND NEEDS ATTENTION. UPDATED 12/05/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10733398July 11, 2015
FUEL/PROPULSION SYSTEM
CAR CRANKED BUT WOULD NOT START. DIOGNOSTIC INDICATED FUEL PUMP WAS UNABLE TO GET PRESSURE. RECOMMENDED BY TECHNICIAN TO REPLACE FUEL MODULE. CAR STARTED FOLLOWING INSTALLATION OF FUEL MODULE. FOLLOWING A COMPLIMENTARY WASH CAR WOULD NOT START. TECHNICIAN DETERMINED THAT FUEL PUMP RELAY AND BLOCK HAD BEEN BURNED. BECAUSE I WAS CONCERNED THAT I HAD PAID FOR PARTS AND LABOR THAT WERE NOT NECESSARY, I DID RESEARCH ON LINE AND FOUND THAT THE FUEL PUMP RELAY BURN OUT HAD BEEN A PROBLEMS SINCE 2006. ONLINE I NOTED THAT MANY COMPLAINTS HAVE BEEN MADE CONCERNING THIS FUEL PUMP RELAY. ACCORDING TO SEVERAL PEOPLE WHO HAVE HAD THIS PROBLEM, IT IS VERY DANGEROUS AS THE FUEL PUMP RELAY AND BLOCK ACTUALLY CREATES ENOUGH HEAT TO CAUSE GAS TANK AND BATTERY TO IGNITE. SINCE THIS APPARENTLY HAS BEEN A PROBLEM SINCE LUCERNE 2006,WHY HAS THIS PROBLEM NOT BEEN ADDRESSED AS IT IS LIFE THREATENING?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725973June 18, 2015
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
6/2/15 VEHICLE WOULD NOT START, FULL POWER AND CRANK BUT WOULD NOT ENGAGE. CAR TOWED TO BUICK DEALER WHERE I PURCHASED CAR. CK ECM CODES - NONE CK IGN AND FUEL SYSTEM - NO FUEL PRESSURE - CK FUEL DELIVER SYSTEM FOUND FUEL PUMP FAILURE. REPLACED FUEL MODULE ASSEMBLY. $624.00. 6/08/15 VEHICLE WOULDN'T START. PULLED RELAY FOR FUEL PUMP AND PUT IT BACK IN AND IT STARTED. I DROVE IT BACK TO THE DEALERSHIP. THEY CHECKED FUEL PUMP RELAY, FOUND REAR FUSE PANEL DAMAGED DUE TO POOR CONNECTION AT FUEL PUMP RELAY. REPLACED REAR FUSE BLOCK. COST $291.00. AFTER DOING SOME RESEARCH PROBLEM SEEMS COMMON AND STEMS FROM AN OBVIOUS PROBLEM WITH THESE FUSE BOXES. READ THERE WAS A NATIONAL BACKORDER ON THESE FUSE BOXES AT ONE POINT. SOUNDS LIKE THIS SHOULD OF BEEN A RECALL AND REPLACED FOR FREE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722719June 1, 2015
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS, STRUCTURE:BODY, WHEELS
TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. THE CONTACT STATED THAT THE TIRES WERE UNABLE TO KEEP THE CORRECT AMOUNT OF AIR PRESSURE AND THAT THE TPMS WARNING LAMP CONTINUED TO FLASH EACH TIME THE TIRES LOST AIR PRESSURE. THE CONTACT STATED THAT THE FACTORY WHEEL WELLS ASSOCIATED WITH THE TIRES WERE RUSTED AND CORRODED AND LEAKED CONTINUOUSLY. THE CONTACT INDICATED THAT THE COATING WAS PEELING AND THAT THE TIRES WERE REPLACED BY A TIRE REPAIR SHOP, BUT THE FAILURE RECURRED. THE TPMS WARNING LAMP CONTINUED TO ILLUMINATE AFTER THE FOUR TIRES WERE REPLACED. THE VEHICLE WAS TAKEN TO THE AUTHORIZED DEALER FOR DIAGNOSTIC TESTING. THE APPROXIMATE FAILURE MILEAGE WAS 45,000. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. UPDATED 7/16/15*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10721980May 28, 2015
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, ENGINE
TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. THE CONTACT STATED THAT THE VEHICLE RANDOMLY LOST POWER. ONCE THE VEHICLE RESTARTED, IT WOULD SHUTTER AND JERK. IN ADDITION, THE SPEED WOULD ACCELERATE AND DECELERATE DURING THE FAILURE BEFORE RETURNING BACK TO NORMAL. THE ENGINE SERVICE CENTER LIGHT WOULD ILLUMINATE ON THE INSTRUMENT PANEL AND THE TRACTION CONTROL AND ANTI-LOCK BRAKES WOULD NOT WORK. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THERE COULD BE A BAD CONNECTION BETWEEN THE ACCELERATOR PEDAL AND THE FUEL BEING SENT TO THE ENGINE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10716599May 15, 2015
ELECTRICAL SYSTEM
ENGINE FAILS TO START. AFTER RESEARCH ONLINE, CHECKED FUEL PUMP RELAY FUSE AND SURE ENOUGH RELAY BLOWN AND HAD MELTED TO FUSE BLOCK AT ONE PIN ON RELAY. REPLACED FUSE AND CAR STARTED AND RAN LIKE NOTHING WAS EVER WRONG. WITHIN A WEEK THE SAME THING HAPPENED ONLY THIS TIME THE CAR WOULD NOT START AFTER REPLACING THE FUEL PUMP RELAY. HAD CAR TOWED TO BUICK DEALER. THEY REPLACED THE COMPLETE FUSE BLOCK THAT CONTAINS THE FUEL PUMP RELAY WHICH IS LOCATED UNDER THE REAR CAR SEAT. COST ABOUT $840.00 TOTAL ( $40.00 FOR THE 2 FUEL PUMP RELAYS; $75.00 FOR THE TOWING AND THE REST WAS DEALER CHARGE TO REPLACE FUSE BLOCK). ASKED THEM IF THEY FOUND WHAT WAS CAUSING THIS AND THEY SAID EVERYTHING CHECKED OK AFTER REPLACING FUSE BLOCK. HAVE NOT HAD ANY MORE ISSUES SO FAR ALTHOUGH IT HAS ONLY BEEN A COUPLE WEEKS BUT WOULD THINK SOMETHING HAS TO BE CAUSING TOO MUCH AMPERAGE TO BE DRAWN TO HAVE CAUSED THIS. DON'T KNOW IF FUEL PUMP CAN CAUSE TOO MUCH AMPERAGE DRAW. AGAIN, DEALER SAID NOTHING SHOWED UP AFTER REPLACING FUSE BLOCK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691325March 1, 2015
ELECTRONIC STABILITY CONTROL (ESC)
POWER STEERING FAILURE WHEN DRIVING THROUGH WATER. WAS TURNING OFF MAIN HIGHWAY INTO SHOPPING AREA AND THE POWER STEERING FAILED TO WORK FOR A FEW MINUTES. VERY SCARY FEELING. HAD TO STOP CAR AND BACK-UP TO MAKE MY TURN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691200February 27, 2015
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
MY FUSED BOX MELTED AND STOPPED THE FUEL THE FROM GOING TO MY ENGINE. THE FUSED BOX WAS HEATED TO THE POINT OF BURNING AND MELTING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10690563February 25, 2015
ELECTRICAL SYSTEM, ELECTRONIC STABILITY CONTROL (ESC), FUEL/PROPULSION SYSTEM
AFTER RETURNING FROM A TWO HOUR TRIP I PARKED MY CAR AT HOME. THE NEXT DAY I TRIED TO START MY CAR AND IT WOULD ONLY TURN OVER.A MECHANIC FOUND THE FUEL PUMP DEFECTIVE, FUEL PUMP RELAY BURNT AND THE POWER PANEL BURNT AS WELL.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10680853February 3, 2015
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2009 BUICK LUCERNE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE STALLED WITHOUT WARNING. IN ADDITION, THERE WAS A BURNING SMELL OF WIRES. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT REAR FUSE BOX HAD MELTED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000. UPDATED 7/7/15*CN
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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