Buick Lucerne Complaints (2011)

49 consumer complaints on file.

#11035317October 20, 2017
ELECTRICAL SYSTEM, SEATS, UNKNOWN OR OTHER
THE BUICK LUCERNE 2011 WE OWN HAD THE BATTERY EXPLODE UPON TURNING THE KEY. I AM WIFE/CAREGIVER TO 100% DISABLED VETERAN AND HIS SERVICE DOG. NORMALLY I WOULD HAVE PUT THEM BOTH IN THE CAR BEFORE TURNING THE KEY BUT LUCKILY ON THIS DAY I DID NOT OR WE ALL WOULD HAVE BEEN KILLED. THE CAR WAS IN THE DRIVEWAY WHEN THIS HAPPENED. WE IMMEDIATELY HAD CAR TOWED TO MECHANIC AFTER THE ACID AND SMOKE IN CAR HAD CLEARED. IT WAS DEEMED THAT BATTERY EXPLODED AS IT IS UNDER THE REAR SEAT AND WE COULD NOT SEE IT UNTIL THE SEAT WAS OUT. A NEW BATTERY WAS PUT IN BUT THE RESIDUAL ACID BURNING AND MELTING SEAT HAD ME TAKE IT BACK FOR FURTHER REPAIR. THE INSURANCE COMPANY FINALLY CONCEDED TO REPLACE THE 2ND BATTERY AND PUT NEW FOAM IN BACK SEAT AS THE 1ST NEW ONE WAS ALREADY CORRODING AFTER 2 WEEKS. IT WAS TOLD TO ME THAT THE INSURANCE COMPANY WAS GOING TO TOTAL THE CAR AS IT IS A LIFE THREATENING FIRE HAZARD BUT THEY CHANGED THEIR MIND AND HAD US PAY ABOUT $1000 OUT OF POCKET FOR NEW ALTERNATOR AS THEY CLAIM IT WAS THE CAUSE OF THE EXPLOSION. WE WERE TOLD IT WOULD HAPPEN AGAIN OR CAUSE A FIRE AS THE ENTIRE WIRING UNDER THE SEATS FROM THE ALTERNATOR IS DEFECTIVE. IT IS TERRIFYING TO BE IN THIS (OUR ONLY VECHICLE FOR TRANSPORT TO VA HOSPITAL TREATMENTS) CAR DAILY. WE WAIT ANOTHER EXPLOSION OR FIRE ANY MINUTE. THE DEALERSHIP REFUSED TO EXAMINE THE CAR FOR SAFETY AS THEY MUST BE EQUALLY AFRAID OR UNABLE TO ASSURE IT IS SAFE. PLEASE ADVISE OTHERS OF THIS LIFE THREATENING FIRE HAZARD BEFORE SOMEONE GETS KILLED. I PRAY IT WONT BE US, OR CAUSE AN ACCIDENT TO HARM OTHERS. WE STILL OWE $$ ON THIS CAR AS WE BOUGHT IT USED 2 YEARS AGO AND THE DEALER WILL NOT ASSIST IN HELPING US GET ENOUGH TO PAY THE LOAN BUT GLADLY TOOK MANY THOUSANDS OVER VALUE FROM US. PLEASE MAKE THIS PUBLIC TO SAVE LIVES.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11011904August 1, 2017
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 BUICK LUCERNE. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START AND AN ELECTRICAL BURNING ODOR WAS PRESENT INSIDE THE CABIN. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FUEL PUMP RELAY HAD OVERHEATED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 160,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10967930March 23, 2017
SEAT BELTS
THE SEAT BELT WARNING BELL SOMETIMES DOES NOT BEEP UNTIL YOU ARE ABOUT A MILE DOWN THE ROAD, THIS HAPPENS ON BOTH DRIVERS AND PASSENGERS SIDE AND IT DOES NOT HAPPEN ALL THE TIME, THAT BELL SHOULD RING IMMEDIATELY WHEN THE CAR IS PUT INTO GEAR!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10904908September 9, 2016
ELECTRICAL SYSTEM, ENGINE, STEERING
TL* THE CONTACT OWNS A 2011 BUICK LUCERNE. WHILE DRIVING 60 MPH, THE ENGINE STALLED AND THE STEERING WHEEL SEIZED WITHOUT WARNING. IT TOOK THE CONTACT SEVERAL MINUTES TO RESTART THE VEHICLE. THE FAILURE OCCURRED ON SEVERAL OCCASIONS AND, EACH TIME THE VEHICLE STALLED, THE CONTACT WAS LOCKED INSIDE THE VEHICLE DUE TO THE ELECTRONIC LOCK SYSTEM WITHIN THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT SERVICED THE VEHICLE HIMSELF AND FOUND THAT THE WIRING HARNESS HAD MELTED AND THE ENGINE WARNING INDICATOR ILLUMINATED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 118,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10897652August 22, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2011 BUICK LUCERNE. WHILE DRIVING AT A LOW SPEED, THE VEHICLE HESITATED WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT STATED THAT THE TRANSMISSION WAS NOT IN SYNC WITH THE ENGINE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TRANSMISSION FAILED DUE TO EXCESSIVE TRAVEL IN THE THIRD CLUTCH PISTON. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WOULD NOT REPAIR THE VEHICLE BECAUSE THE WARRANTY EXPIRED. THE FAILURE MILEAGE WAS 117,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10775970September 24, 2015
VEHICLE SPEED CONTROL:CRUISE CONTROL
TL* THE CONTACT OWNS A 2011 BUICK LUCERNE. THE CONTACT STATED THAT THE CRUISE CONTROL WOULD ACTIVATE AT RANDOM. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES, BUT THEY WERE NOT ABLE TO REPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10682428February 10, 2015
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2011 BUICK LUCERNE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 40 MPH, THE VEHICLE ACCELERATED INDEPENDENTLY WITHOUT WARNING. THE FAILURE RECURRED TWO TIMES. THE VEHICLE WAS TAKEN TO A DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 19,400. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10672176January 13, 2015
VEHICLE SPEED CONTROL, AIR BAGS
TL* THE CONTACT OWNS A 2011 BUICK LUCERNE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 5 MPH, THE VEHICLE ACCELERATED UNINTENTIONALLY WITHOUT WARNING. AS A RESULT, THE CONTACT CRASHED THE VEHICLE INTO A WALL. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED CHEST INJURIES THAT REQUIRED MEDICAL ATTENTION. IN ADDITION, THE DRIVER SUSTAINED NECK AND BACK INJURIES THAT REQUIRED MEDICAL ATTENTION. THE CONTACT DID NOT DISCLOSE IF A POLICE REPORT WAS FILED OR NOT. THE VEHICLE WAS TOWED TO A DEALER BUT WAS NOT DIAGNOSED; HOWEVER, THE BODY DAMAGE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 42,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10650820October 28, 2014
ELECTRICAL SYSTEM
I WAS DRIVING ON A HIGHWAY AND STOPPED AT A STOP SIGN--WHEN I ACCELERATED TO CONTINUE DRIVING THE CAR SHIFTED INTO THE GEAR FOR DRIVING IN THE SNOW. THE GEAR SHIFT STILL WAS IN DRIVE. IN THE SNOW DRIVE GEAR YOU GET A BUMPY RIDE AND CAN ONLY GO 30 MPH. I HAD ON STAR AT THAT TIME AND THEY TOLD ME TO TURN THE IGNITION OFF AND IT WOULD GET ME OUT OF THAT GEAR. I DID THAT TWICE AND IT WORKED. I BROUGHT THE CAR TO A DEALER IN FLORIDA AND THEY SAID IT WAS CAUSED BY A FAULTY FUSE--WHICH THEY REPLACED. THIS SAME THING HAPPENED TO ME AGAIN THIS WEEK; I NOW HAVE 34,000 MILES ON THE ODOMETER. TURNING THE CAR OFF ALSO WORKED. I WILL BRING THE CAR INTO BUICK TO HAVE IT CHECKED. MY CONCERN IS THAT THE CAR WILL SLIP INTO THE SLOW GEAR WHILE I'M DRIVING. HAS ANYONE ELSE REPORTED THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648256October 16, 2014
ELECTRICAL SYSTEM
BACKGROUND - I JUST WENT THROUGH THE IGNITION RECALL ON MY 2007 CHEVROLET COBALT. THE IGNITION SWITCH WAS REPLACED AND I AM COMFORTABLE DRIVING THE CAR NOW. THEN I RECEIVED RECALL 14299 ON MY 2011 BUICK LUCERNE (NHTSA CAMPAIGN ID 14V355) INVOLVING A SIMILAR IGNITION ISSUE. IT ALSO MENTIONED THE WEIGHT ISSUE OF ITEMS HANGING ON THE KEY CAUSING LOSS OF ENGINE POWER, BRAKING, ETC. THE RECALL PROVIDED THE SAME INTERIM INSTRUCTIONS AS THE COBALT, REMOVE EVERYTHING FROM THE KEY INCLUDING THE FOB. I TOOK MY BUICK LUCERNE IN FOR THE RECALL AND FOUND OUT ALL IT INVOLVED WAS ADDING TWO KEY RINGS AND AN INSERT IN THE KEY. AFTER THE RECALL IS PERFORMED IT IS SUPPOSED TO BE SAFE TO ADD PREVIOUSLY REMOVED ITEMS BACK ON YOUR KEY RING. I DO NOT UNDERSTAND HOW ADDING TWO KEY RINGS AND AN INSERT CAN CORRECT A WEIGHT ISSUE ON THE KEY. I HAVEN'T HAD THE RECALL PERFORMED YET BECAUSE I DIDN'T HAVE BOTH KEYS WITH ME WHEN I WENT TO THE DEALERSHIP. I AM TRYING TO UNDERSTAND IF I AM WASTING MY TIME DRIVING 40 MILES FOR WHAT APPEARS TO BE A GENERAL MOTORS SHAM. HAS THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION EVALUATED AND APPROVED THIS FIX? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633701September 16, 2014
ENGINE
TL* THE CONTACT OWNS A 2011 BUICK LUCERNE. THE CONTACT STATED THAT WHEN ATTEMPTING TO MAKE A RIGHT TURN, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE PART WAS NOT AVAILABLE FOR NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 18,723.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631057September 5, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 BUICK LUCERNE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT IF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE...UPDATED 09-24-14 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631120September 5, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 BUICK LUCERNE. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE PART THAT WAS NEEDED TO REMEDY THE RECALL WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCE A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10629330August 29, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 BUICK LUCERNE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10629093August 28, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 BUICK LUCERNE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS NEEDED FOR THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER HAS NOT BEEN MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626615August 20, 2014
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2011 BUICK LUCERNE. WHILE DRIVING INTO A RESIDENTIAL GARAGE, THE VEHICLE ACCELERATED INDEPENDENTLY. THE FAILURE CAUSED THE DRIVER TO CRASH THROUGH THE GARAGE AND INTO THE KITCHEN. THE FAILURE OCCURRED PREVIOUSLY CAUSING THE CONTACT TO CRASH INTO ANOTHER VEHICLE. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE REPAIRED, BUT NO DIAGNOSTIC TESTING WAS PERFORMED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 28,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548992October 22, 2013
ENGINE
TL* THE CONTACT OWNS A 2011 BUICK LUCERNE. THE CONTACT STATED THAT WHILE THE VEHICLE WAS BEING INSPECTED, IT WAS FOUND THAT THERE WAS A SEVERE OIL LEAK DUE TO THE FAILURE OF THE PAN GASKET. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 15,000. UPDATED 11/19/13*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509304April 23, 2013
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2011 BUICK LUCERNE. THE CONTACT WAS DRIVING APPROXIMATELY 10 MPH AND NOTICED THAT THE DRIVER'S SIDE VIEW MIRROR WAS OBSTRUCTING HIS VISION WHEN ATTEMPTING A TURN. THE VEHICLE WAS NOT DIAGNOSED OR INSPECTED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 8,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10461221June 11, 2012
EQUIPMENT, EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
TL* THE CONTACT OWNS A 2011 BUICK LUCERNE. THE CONTACT STATED THAT THE PARKING ASSIST WOULD ONLY ALERT HIM WHEN THE VEHICLE WAS WITHIN FOUR AND A HALF FEET OF AN OBJECT. THE OWNER'S MANUAL SPECIFIED THAT THE PARKING ASSIST SHOULD ALERT THE DRIVER WHEN THE VEHICLE WAS WITHIN EIGHT FEET OF AN OBJECT. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THE DEALER COMPARED THE VEHICLE WITH ANOTHER ONE, AND RECEIVED THE SAME RESULTS. THE DEALER ADVISED THE CONTACT THAT THE VEHICLE WAS FUNCTIONING PROPERLY. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND INFORMED THE CONTACT OF THE SAME INFORMATION. THE FAILURE MILEAGE WAS 200. UPDATED 07/13/12 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10459092May 21, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS 2011 BUICK LUCERNE. THE CONTACT STATED WHILE DRIVING OUT OF A PARKING LOT AT 3 MPH THE VEHICLE ACCELERATED TO 90 MPH. HE MADE A ONE HUNDRED AND EIGHTY DEGREE TURN AND CRASHED INTO A WALL. THE CONTACT INJURED HIS KNEE AND HAND ON THE STEERING WHEEL. THE FRONT END OF THE VEHICLE WAS DAMAGED AND COULD NOT BE DRIVEN. THE VEHICLE WAS TOWED BY THE INSURANCE COMPANY TO AN AUTO BODY SHOP FOR REPAIRS. A REPORT WAS FILED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 17,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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