Buick LaCrosse Complaints

2,125 consumer complaints on file.

#10837933February 24, 2016
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. WHILE DRIVING AT VARIOUS SPEEDS, THE HEADLAMPS FAILED TO FUNCTION INTERMITTENTLY. THE VEHICLE WAS NOT TAKEN TO A DEALER OR DIAGNOSED. THE CONTACT RECEIVE A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10838005February 24, 2016
AIR BAGS, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. WHILE DRIVING 20 MPH, THE VEHICLE ACCELERATED TO APPROXIMATELY 45 MPH. THE CONTACT HAD NO CONTROL OF THE VEHICLE AND IT CRASHED INTO A SNOW BANK. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES SUSTAINED IN THE CRASH. THE VEHICLE WAS ABLE TO BE DRIVEN AND TAKEN TO A LOCAL AUTOMOBILE REPAIR SHOP TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 26,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10837771February 23, 2016
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. THE CONTACT RECEIVED A RECALL NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000(EXTERIOR LIGHTING); HOWEVER, THE REMEDY OR PART FOR THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10837314February 20, 2016
EXTERIOR LIGHTING
I WENT TO MY MECHANIC. HE WAS ABLE TO GET A TEMP HMD REPLACEMENT PART IN ABOUT 3 DAYS. HE INSTALLED THE TEMP REPLACEMENT PART AND EXPLAINED TO ME WHAT HAPPENED TO THE DISFUNCTIONING HDM. THAT WAS IN 07/2014.MY BUICK WAS IN THE RECALL FOR THE HDM MALFUNCTION. UPON RECEIVING THE RECALL LETTER, I TOOK MY BUICK TO THE DEALERSHIP AND WAS INFORMED THERE WERE NO REPLACEMENT PARTS AVAILABLE AT THAT MOMENT. I SHOULD CHECK BACK OR RECEIVE A PHONE CALL FROM THE DEALERSHIP WHEN SAID PART WOULD BE AVAILABLE. I EXPLAINED THAT THE PART WAS REPLACED PRIOR TO THE GM RECALL. THE RECALL NOTICE WAS ON 01/2015 FROM GLOBAL VEHICAL SAFETY IN MILWAUKEE, WI. AS FAR AS THE DEALERSHIP, I NEVER HEARD ANYTHING BACK FROM THEM. ON 10/27/2015, I SUBMITTED A REIMBURSEMENT CLAIM FOR OUT OF POCKET PAY ACCORDING TO THE INSTRUCTIONS STATED ON THAT FORM, TO THE DEALERSHIP. AFTER 3 MONTHS OF NO RESPONSE FROM THE DEALERSHIP, I WENT IN AND TALKED TO THEM DIRECTLY. THEY STATED THAT A PERM REPLACEMENT PART WAS NOT AVAILABLE YET SO MY CLAIM WOULD NOT BE PROCESSED UNTIL GM ANNOUCED A PART WAS AVAILABLE AND A SECOND LETTER WAS MAILED TO ME. ANOTHER 2 MONTHS PASSED AND NO CALLS OR LETTERS FROM GM OR THE DEALERSHIP. I WENT IN DIRECTLY TO THE DEALERSHIP AGAIN AND THEY SAID THEY HAVE TO WAIT FOR AN "OFFICIAL" AUTHORIZATION FROM GM TO START THE CLAIM PROCESS. I FEEL AS IF GM AND THE DEALERSHIP ARE NOT WORKING ON THIS MATTER TO THE FULLEST OR EVEN ANY EFFORT TO RESOLVE THIS SITUATION. IT'S FUNNY YET SAD THAT MY MECHANIC REPLACED THE HDM IN ROUGHLY 5 DAY OR SO, WHICH BY THE WAY, IS STILL PERFORMING PERFECTLY FINE. YET THIS MAJOR AUTO COMPANY(GM) CANT RESOLVE THIS ISSUE WITH THE HDM PART. REALLY?! SOMEONE NEEDS TO TAKE A CLOSER INTO THIS SITUATION. I ,PERSONALLY, FEEL AS IF GM AND THE DEALERSHIP ARE TRYING TO TURN AWAY FROM THIS "MAJOR" PROBLEM SO MANY ARE EFFECTED BY.(UPDATE-MRS ALLAI PASSED AWAY 11/2015. I AM HER SON)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10837107February 19, 2016
VISIBILITY/WIPER, EXTERIOR LIGHTING
CLIMATE CONTROL SYSTEM. ON THREE OCCASIONS THE CLIMATE CONTROL SYSTEM HAS SWITCHED TO HEAT AND HIGH FAN, LOCKING THE DRIVER OUT OF THE CONTROLS AND CAUSING THE PASSENGER COMPARTMENT TO BECOME EXTREMELY HOT AND UNCOMFORTABLE. I WAS ABLE TO PULL OVER TO THE SIDE OF THE ROAD ON ONE OCCASION, TURN THE ENGINE OFF AND LET THE CAR SIT FOR A FEW MINUTES BEFORE RESTARTING THE CAR. THE SYSTEM RETURNED TO NORMAL. ON TWO OF THE THREE OCCASIONS, THE CAR WAS IN MOTION. ON ONE OCCASION IT HAPPENED IN THE GARAGE. DASH LIGHTS - WHILE DRIVING AT NIGHT, ALL PASSENGER COMPARTMENT LIGHTS WENT OFF FOR ABOUT 30 SECONDS, AND THEN CAME BACK ON. I TOOK THE CAR TO THE LOCAL DEALER AND THEY CHECKED THE SYSTEM, INCLUDING THE BATTERY. THEY FOUND NO COMPUTER CODES TO EXPLAIN THE MALFUNCTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10838301February 18, 2016
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
2007 BUICK LACROSSE. CONSUMER WRITES IN REGARDS TO INTERMITTENT ENGINE LOSS OF POWER. *SMD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10836968February 18, 2016
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2009 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE LOW BEAM HEAD LIGHTS BECAME INOPERABLE WITHOUT WARNING. THE CONTACT MENTIONED THAT THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER HOWEVER, THE TECHNICIAN INFORMED THE CONTACT THAT THE PART TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V519000 (EXTERIOR LIGHTING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 04/22/16*LJ UPDATED 12/14/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10836315February 16, 2016
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
GM BUICK LA CROSSE HEADLIGHT CONTROL. NHTSA RECALL NOTICE IN 2015. FAILED IN APRIL 2008. OUT OF WARRANTY. REPLACED CONTROL UNIT WITH NEW UNIT COST $1048. SENT DETQILS TO NORTH COUNTY BUICK DEALER IN MARCH 2015. NO ANSWER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10836529February 16, 2016
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2009 BUICK LACROSSE. WHILE DRIVING AT NIGHT, THE HEADLIGHTS FAILED. IN ORDER TO CONTINUE DRIVING, THE CONTACT HAD TO USE THE HIGH BEAM LIGHTS TO DRIVE HOME. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE RELAY SWITCH WAS REPLACED; HOWEVER, THE FAILURE RECURRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 104,000. VIN TOOLS CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10836221February 15, 2016
ENGINE
MY DRIVE BELT BROKE AT 4244 MILES AND WAS COVERED BY GM. IT BROKE AGAIN AT 58K MILES AND GM IS REFUSING TO COVER STATING NORMAL WEAR AND TEAR. IT IS NOT NORMAL FOR A DRIVE BELT TO HAVE TO BE REPLACED TWICE BEFORE 60K MILES. WAS TOLD REGULAR MAINTENANCE RECOMMENDS IT BEING REPLACED AT 50K DUE TO HYBRID ENGINE, BUT OWNER'S MANUAL DOES NOT STATE THIS, JUST STATES TO INSPECT IT. WE JUST HAD TRANSMISSION REPLACED UNDER WARRANTY AT 57K MILES, SO DRIVE BELT WAS INSPECTED AT THAT TIME; NO ISSUES REPORTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10836296February 15, 2016
EXTERIOR LIGHTING
MY HEAD LIGHTS WOULD NOT WORK, THE INSIDE TIRE LIGHT WOULD NOT GO OFF, ALSO THE OIL LIGHT STAYED ON, HAD THESE CHECKED AND WAS TOLD THE BODY CONTROL MODULE WAS BAD, HAD IT REPLACED. COST $505.76
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825777February 12, 2016
STEERING
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER FOR BRAKE PADS REPLACEMENT; THE TECHNICIAN STATED THAT THE FRONT SWAY BAR, WHICH CONNECTED BOTH WHEELS OF THE STEERING, WAS CRACKED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 129,000. UPDATED 05/25/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825874February 12, 2016
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 35 MPH, THE HEADLIGHTS SUDDENLY SHUT OFF. APPROXIMATELY 12 SECONDS LATER, THE LIGHTS ILLUMINATED AGAIN. THE NEXT DAY, THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V75500 (VISIBILITY). THE VEHICLE WAS TAKEN TO THE DEALER WHO INSTALLED A TEMPORARY REMEDY BECAUSE THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825258February 10, 2016
EXTERIOR LIGHTING
THE HEADLIGHTS ON MY CAR WORK INTERMITTENTLY. IT HAS BEEN MANY OCCASIONS WHEN WERE DRIVING AT NIGHT AND IN DAYTIME WHEN ALL OF A SUDDEN THE LIGHTS GO OUT. THERE HAS BEEN SEVERAL TIMES AT NIGHT THE LIGHTS HAVE WENT OUT AND WE WEREN'T AWARE THAT THEY WEREN'T ON WHICH IS EXTREMELY DANGEROUS. WHEN THE LIGHTS GO OUT WE HAVE TO UTILIZE THE HIGH BEAMS IN ORDER TO SEE AT NIGHT. THIS FIRST STARTED IN THE SUMMER OF 5/2012 AND CONTINUES TO HAPPEN TODAY,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825322February 10, 2016
VISIBILITY:WINDSHIELD
TL* THE CONTACT OWNS A 2010 BUICK LACROSSE. WHILE THE VEHICLE WAS PARKED, THE CONTACT NOTICED THAT THE WINDSHIELD HAD A SMALL CRACK THAT WAS EXPANDING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000. CAUSES OF FAILURE : BODY FLEX AS TOLD TO ME FROM AUTO SHOPS. AUTO GLASS SHOPS. DEFECT FROM FACTORY / GENERAL MOTORS . UPDATED 04/26/16*LJ UPDATED 05/23/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825398February 10, 2016
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. WHILE ATTEMPTING TO TURN ON THE HEADLAMPS, THEY FAILED WITHOUT WARNING. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V519000 (EXTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 160,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824764February 8, 2016
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. THE CONTACT STATED THAT THE HEADLIGHTS FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE HEADLAMP DRIVER MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE CONTACT STATED THAT IT WAS ONLY A TEMPORARY REPAIR. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING). HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 03/16/16*LJ UPDATED 04/05/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824797February 8, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 40 MPH, THE HEADLIGHT BECAME INOPERABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 134,000. THE VIN WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824808February 8, 2016
VEHICLE SPEED CONTROL
ADAPTIVE CRUISE CONTROL - VEHICLE FOLLOWS VEHICLE IN FRONT WAY TOO CLOSE. THE INTERVAL FOLLOWING DISTANCE IS 1.2 SECONDS WHEN SET TO NEAR AND 1.5 SECONDS WHEN SET TO FAR. THIS IS WAY TOO CLOSE AS MOST STATES SPECIFY NO LESS THAN 3 SECONDS. BUICK HAS NO ANSWER. PLEASE HELP...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824815February 8, 2016
VISIBILITY
TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (VISIBILITY) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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