Buick LaCrosse Complaints

2,125 consumer complaints on file.

#10187772April 13, 2007
AIR BAGS:SIDE/WINDOW
TL*THE CONTACT OWNS A 2007 BUICK LACROSSE. THE CONTACT CHECKED NHTSA'S CRASH TEST RATING FOR THE VEHICLE AND FOUND IT TO BE VERY LOW. THE CONTACT ALSO DISCOVERED A RECALL ON GM'S WEBSITE FOR THE SIDE/CURTAIN AIR BAGS NOT DEPLOYING. GM WAS CALLED, AND CONFIRMED RECALL # 07003. NHTSA DID NOT HAVE A RECORD OF THIS RECALL. THE CONTACT STATED THAT GM DID NOT SEND THE RECALL INFORMATION IN THE MAIL , AND WAS INFORMED TO CONTACT THE LOCAL BUICK DEALER TO SCHEDULE AN APPOINTMENT FOR THE RECALL REPAIR. AFTER THE VEHICLE WAS SERVICED THE CONTACT NOTICED THAT THE REPAIR ORDER STATED THAT ONLY A PARTIAL REPAIR FOR THE RECALL WAS COMPLETED. THE REPAIR SHOP'S REASON FOR NOT PERFORMING THE ENTIRE REPAIR WAS BECAUSE THE VEHICLE DID NOT HAVE SIDE AIR BAGS. THE CONTACT SHOWED THE MECHANIC THAT THE VEHICLE CONTAINED SIDE AIR BAGS, BUT THEY STILL WOULD NOT COMPLETE THE REPAIR WORK. THE MANUFACTURER STATED THAT THEY WOULD CALL THE DEALER TO RESOLVE THE PROBLEM, AND ADVISED THE CONTACT TO BRING THE VEHICLE TO ANOTHER DEALER. THE SECOND DEALER COULD NOT UNDERSTAND HOW TO PERFORM THE RECALL REPAIR. THE MANUFACTURER ISSUED CASE # 71-506543527. THE CURRENT MILEAGE IS 3,850 AND FAILURE MILEAGE WAS 3,730.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10186145March 26, 2007
VEHICLE SPEED CONTROL
TL* - THE CONTACT OWNS A 2005 BUICK LACROSSE CXL. THE CONTACT STATED THAT THEY WERE ENTERING A HOSPITAL PARKING GARAGE, PUT A TICKET INTO MACHINE TO OPEN THE GATE AND THE VEHICLE LURCHED BACKWARDS, AND HIT THE CAR BEHIND THEM. THEN , THE VEHICLE LURCHED FORWARD AND HIT THE GATE THAT WENT UP AND DOWN IN A PARKING GARAGE. THE CONTACT STATED THAT THE DOOR AND FENDER HAD TO BE REPLACED. THE SECURITY GUARD ON THE SCENE MADE A REPORT. THE CONTACT STATED THAT SHE WOULD ATTEMPT TO GET A COPY. THE CURRENT AND FAILURE MILEAGE WERE 7,000.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10186041March 23, 2007
SUSPENSION:FRONT
VIBRATION FROM FRONT OF CAR. BEEN TO DEALER EDDIE WIGGENS OF WARNER ROBINS GA SEVERAL TIMES. THEY REPLACED THE TIRES. LAST TIME GAVE RESPONSE THAT VIBRATION WAS WITHIN THEIR SPECIFICATIONS AS GMC. ALSO, GAVE THE SAME ANSWER TO THE PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10185510March 19, 2007
SERVICE BRAKES, AIR:ANTILOCK:CONTROL UNIT/MODULE, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT, ELECTRONIC STABILITY CONTROL:AUTOMATIC (ASC), EQUIPMENT
THE TRACTION CONTROL SYSTEM LIGHTS COME ON DURING WET WEATHER AND OR TURNING. THE ANTI-LOCKS BRAKES FAIL TO WORK UNLESS PRESSED COMPLETELY DOWN. NO ACCIDENTS HAVE OCCURED AT THIS TIME, BUT A FEW CLOSE CALLS. THE CAR IS BEING RETURNED TO A GM DEALER TO INSPECT AND REPORT THE PROBLEM. THE BRAKES HAVE ALWAYS HAD A SPONGY FEELING SINCE DATE OF PURCHASE AND SINCE THE BRAKE RECALL WAS ADJUSTED. I WOULD HOPE THAT THIS PROBLEM CAN BE INVESTIGATED BEFORE THERE IS A FATAL INCIDENT SINCE THE ANTI-LOCK BRAKES BECOME VERY NON-RESPONSIVE WHEN THE TRACTION CONTROL SYSTEM FAILS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10185468March 18, 2007
ELECTRICAL SYSTEM
UPON ENTERING THE HIGHWAY AND APPROACHING THE 55 MPH SPEED LIMIT THE CAR SEEMED TO STALL. THE ENGINE ACTED LIKE IT LOST ALL POWER. LETTING UP ON THE GAS PEDAL CAUSED THE ENGINE TO REGAIN POWER UNTIL THE GAS PEDAL WAS PRESSED AGAIN. I DID THIS NUMEROUS TIMES UNTIL THE CAR FINALLY DIED AND I HAD TO PULL OFF THE ROAD. AFTER THE LONG LINE OF CARS PASSED BY I GOT THE CAR STARTED AND KEPT IT IN FIRST GEAR UNTIL I WAS MORE SURE IT COULD KEEP RUNNING. IT BEHAVED NORMALLY AFTER THAT. WHEN I GOT HOME MY WIFE CONFIDED IT HAPPENED TO HER ONCE TOO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10185074March 14, 2007
SUSPENSION, STEERING:GEAR BOX:SHAFT SECTOR
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. WHILE DRIVING 5 MPH THERE WAS A GRINDING NOISE WHEN ATTEMPTING TO MAKE A TURN. THE NOISE GOT PROGRESSIVELY WORSE THROUGHOUT THE DAY. THE DEALER LUBRICATED THE STEERING. THE DEALER STATED THAT THE GRINDING NOISE WAS DUE TO THE STEERING SHAFT. THE WEATHER CONDITIONS WERE NOT A FACTOR. THE GRINDING NOISE RECURRED WITHIN 4 MONTHS. THE CURRENT AND FAILURE MILEAGE WAS 11,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10184608March 9, 2007
TIRES
HAVE HAD A VIBRATION PROBLEM WITH 2005 BUICK LACROSS SINCE 11000 MILES. MADE SEVERAL TRIPS TO DEALER. DEALER REPLACED TIRES ON LAST TRY. STILL HAVE VIBRATION PROBLEM. DEALER MADE REMARK THAT THERE IS NOT A PROBLEM THAT THEY CAN SEE OR FEEL, BUT WAS AGAIN DRIVEN WHILE I WAS IN THE CAR AND TOLD HIM WHEN I COULD FEEL IT. HE AGREED THAT THERE WAS A SMALL VIBRATION BUT ANOTHER SET OF TIRES MAY OR MAY NOT TAKE CARE OF THE PROBLEM. I AM TIRED OF TAKING MY CAR TO THE DEALERSHIP AND LEAVING IT AND BE WITHOUT A CAR. ITS TIME TO GET GM GI GETS INVOLED IN THIS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10184651March 9, 2007
TIRES
HAVE HAD A VIBRATION PROBLEM WITH 2005 BUICK LACROSSE SENSE 11000 MILES AND MADE SEVERAL TRIPS TO DEALER. DEALER REPLACED 1 TIRE THE FIRST TIME, ANOTHER TIRE THE SECOND TIME, AND TWO MORE THE THIRD TIME. THE FORTH TRIP NO ACTION WAS TAKEN AS FAR AS I COULD SEE, AS I STILL HAVE THE VIBRATION, DEALER MADE THE REMARK THAT THERE WAS NO PROBLEM WHEN HE TEST DROVE IT. WE BOTH WENT OUT AGAIN AND I TOLD HIM WHEN THE VIBRATION STARTED AND AGREED THAT HE COULD FEEL IT. SAID ANOTHER SET OF TIRES MAY OR MAY NOT CORRECT THE PROBLEM. I FEEL THE PROBLEM IS WITH THE BRAND OF TIRES USED. I AM TIRED OF TAKING THE CAR TO THE SHOP AND HAVING TO WAIT OR LEAVE IT ALL DAY AND IT STILL COMES BACK THE SAME WAY. I FEEL LIKE GM SHOULD GET INVOLVED IN THIS BUT THE DEALER HAS NOT YET DONE SO. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10184797March 6, 2007
SUSPENSION, STEERING
GM 2006 BUICK LACROSSE WITH FRONT END PROBLEM**CC THE CONSUMER STATED AFTER THE MILEAGE WAS INCREASED ON THE VEHICLE, THE TIRES WORE PREMATURELY AND THE SHIMMY OR VIBRATION BECAME WORSE. THE CONSUMER STATED THE VIBRATION WAS SO SEVERE, THAT SHE ALSO SHAKES WHILE DRIVING THE VEHICLE. STEERING CONTROL HAS BECOME A SAFETY HAZARD AND THE VEHICLE WILL FLOAT ON CURVES AND ON FLAT STRAIGHT HIGHWAYS. THE TIRES HAVE BEEN REPLACED SEVERAL TIMES TO NO AVAIL. THE CONSUMER STATED A TOTAL OF 16 TIRES HAD BEEN ORDERED FOR THE VEHICLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10177728January 4, 2007
EQUIPMENT
TL * - THE CONTACT STATED THAT 2007 BUICK LACROSSE DID NOT HAVE PROGRAMMABLE DOOR LOCKS. ALL OF THE DOORS DID NOT LOCK AT THE SAME TIME. THE CONTACT STATED THIS WAS A SAFETY CONCERN WHEN ENTERING PARKING GARAGES. THIS VEHICLE HAS APPROXIMATELY 600 MILES. THIS FEATURE WAS AVAILABLE IN MORE EXPENSIVE MODELS, AND WAS A STANDARD FEATURE 5 YEARS AGO. THE DEALER TOLD HER THAT THIS WAS NOT A FEATURE THAT COULD BE ADDED, IT MUST BE FACTORY INSTALLED. *AK UPDATED 1/22/2007 - *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10174210November 24, 2006
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
NO INCIDENT AS OF NOW, BUT IS A SERIOUS SAFETY CONCERN. THE PASSENGER SENSING DEVICE IS NOT WORKING PROPERLY. AT TIMES THE PASSENGER FRONT AIRBAG WILL NOT TURN ON WITH MY WIFE IN PASSENGER SEAT. IT MAY WORK FOR TWO WEEKS AND THEN NOT ENABLE AT RANDOM FOR TWO OR THREE DAYS. SENSOR WAS REPLACED WITH NO IMPROVEMENT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10173441November 14, 2006
SEATS
DT*: THE CONTACT STATED WHILE ADJUSTING THE DRIVER SEAT, IT WILL NOT ADJUST ENOUGH FOR A SMALLER PERSON. THE VEHICLE WAS DRIVEN TO THE DEALER WHO DETERMINED THE SEATS PERFORMED AS DESIGNED. UPDATED 12/5/2006 - *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10173379November 13, 2006
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, ENGINE AND ENGINE COOLING, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, ELECTRICAL SYSTEM:WIRING: REAR COMPARTMENT/TRUNK
DT*: THE CONTACT STATED WHILE DRIVING 10 MPH TOWARD AN INTERSECTION ON NORMAL ROAD CONDITIONS, THE VEHICLE STARTED SHAKING WHEN BRAKES WERE APPLIED. NO WARNING LIGHT WERE ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALERSHIP WHO DETERMINED THE ROTORS MUST BE MACHINED. AFTER A VISUAL INSPECTION THE CONTACT NOTICED THAT ALL FOUR TIRES WERE OF A DIFFERENT BRAND; THE DEALERSHIP INFORMED THERE WAS NO CONCERN ABOUT THE DIFFERENT TIRE BRANDS. ALSO, THE VEHICLE HAD AN OIL LEAK. THE DEALERSHIP DETERMINED THE LEAK WAS FROM THE OIL FILTER AND CORRECTED IT. AFTER A FEW MILES DRIVEN, THE VEHICLE PRESENTED PROBLEMS WITH THE FUEL PUMP AND THE DEALERSHIP HAD TO REPLACE IT. ALSO, AN EXTERIOR LIGHTING PROBLEM WAS NOTICED WHICH WAS DETECTED DUE TO WIRING CORROSION LOCATED IN THE TRUNK. AFTER THE REPAIRS, THE ENGINE WARNING LIGHT ILLUMINATED; THE DEALERSHIP CORRECTED THE DEFECT BUT AFTER FEW MILES, THE WARNING LIGHT ILLUMINATED AGAIN. THE MANUFACTURER WAS CONTACTED WHO PROVIDED THE NHTSA PHONE NUMBER WHEN ASKED FOR A RESOLUTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10173412November 13, 2006
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
DT*: THE CONTACT STATED THE VEHICLE STALLED WHILE STOPPED AT AN INTERSECTION. THE VEHICLE WAS TAKEN TO THE SERVICE DEALER WHO CHANGED THE FUEL PUMP. AFTER THE REPAIR, THE CHECK ENGINE LIGHT ILLUMINATED. THE VEHICLE HAS BEEN TO THE SERVICE DEALER THREE TIMES TO CORRECT THIS ISSUE. ON THE LAST VISIT TO THE SERVICE DEALER, THEY DETERMINED THE VEHICLE NEEDED A NEW SENSOR. THE CONSUMER WAS TOLD THE VEHICLE HAD AN OIL LEAK, THE FRONT ROTORS WERE MACHINED. THE GAS CAP ASSEMBLY WAS REPLACED, THE BLOWER MOTOR RESISTOR WAS REPLACED, BECAUSE WHEN THE WINDSHIELD WIPERS WERE TURNED ON, THE HEAT WOULD CUT OFF. UPDATED 12/12/06 *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10171749October 24, 2006
INTERIOR LIGHTING
DT*: THE CONTACT STATED WHILE DRIVING THE VEHICLE AT NIGHT UNDER NORMAL ROAD CONDITIONS, THE INTERIOR LIGHT DIM SWITCH ILLUMINATED SO BRIGHTLY THAT IT BLINDED THE CONTACT. THE VEHICLE WAS TAKEN TO THE DEALER FOR EXAMINATION, WHO COULD NOT IDENTIFY THE PROBLEM. THE VEHICLE WAS NOT REPAIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10168822September 21, 2006
EXTERIOR LIGHTING:HEADLIGHTS
DT*: THE CONTACT STATED WHILE DRIVING 30 MPH ON A CITY STREET AT NIGHT, UPON ENGAGING THE HIGH BEAM/DIMMER SWITCH, THE HEADLIGHTS WENT OUT WITHOUT WARNING. THE HEADLIGHTS WOULD NOT ILLUMINATE AFTER SEVERAL ATTEMPTS. THE HEADLIGHTS ILLUMINATED ON THEIR OWN AFTER THE VEHICLE WAS DRIVEN 2 MILES TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS INSPECTED BY A DEALER WHO WAS UNABLE TO DUPLICATE THE PROBLEM. AFTERWARDS, THE PROBLEM PERSISTED. THE VEHICLE WAS TAKEN TO THE DEALER TO AWAIT FURTHER INSPECTION. THE MANUFACTURER WAS NOTIFIED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10168624September 19, 2006
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, TIRES
IT HAD RAINED EARLIER IN THE DAY AND THE ROADS WERE STILL WET. I WAS TRAVELING 30 MPH IN A 40 MPH ZONE. I APPLIED MY BRAKES APPROX. 200 FEET PRIOR TO THE TRAFFIC AND STOP LIGHT. THE CAR SKIDDED. AT 150 FEET I BROKE HARDER AND THE ABS ENGAGED. THE HARDER I PUSHED THE MORE THE CAR SKIDDED. THE BRAKES NEVER STOPPED THE CAR -- IT ONLY SLOWED IT DOWN. THE ONLY TIME THE CAR STOPPED WAS WHEN IT HIT THE SUV IN FRONT OF IT, CAUSING $3,000 WORTH OF DAMAGE TO MY CAR. EITHER THE BRAKES DON'T WORK PROPERLY, OR THERE IS NOT ENOUGH TRACTION WITH THE TIRES. (GOODYEAR INTEGRITY).*JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10168063September 12, 2006
VISIBILITY:WINDSHIELD WIPER/WASHER
DT*: THE CONTACT STATED WITHOUT WARNING, THE DRIVER SIDE WINDSHIELD WIPER STOPPED OPERATING. THE DEALERSHIP DETERMINED ALTHOUGH THE WINDSHIELD WIPER ARM SHOULD'VE BEEN GROOVED ON THE INSIDE, IT WAS SMOOTH. THE WIPER ARM WAS REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10165670August 16, 2006
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
DT*: THE CONTACT STATED WHILE AN 8 YEAR OLD CHILD, WHO WEIGHED 55 POUNDS, SAT IN THE FRONT PASSENGER SEAT, THE AIRBAG ACTIVATION LIGHT FLASHED ON AND OFF. THE DEALERSHIP AND MANUFACTURER STATED THE PASSENGER SIDE AIRBAG WOULD ACTIVATE AT 90 POUNDS AND THE CHILD SHOULD SIT IN THE REAR OF THE VEHICLE. UPDATED 02/27/07. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10165115August 10, 2006
UNKNOWN OR OTHER
MY 2006 BUICK LACROSSE HAS A CENTER ARM REST. THE TOP OF THE ARM REST LIFTS UP TO REVEAL A STORAGE COMPARTMENT, WHICH CONTAINS STORAGE SLOTS FOR CD'S. ATTACHED TO THE INSIDE TOP OF THE ARM REST IS A FOAM PAD, WHICH I ASSUME WAS PUT THERE TO PREVENT THE CD'S FROM RATTLING AND MAKING NOISE. THE PROBLEM IS THAT WHEN YOU ARE STORING CD'S AND LIFT THE TOP OF THE ARM REST TO GET AT THE STORAGE AREA, THE CD'S STICK TO THE FOAM PAD AND GET LIFTED OUT OF THE STORAGE AREA. THE RESULT IS CD'S SPILLED ALL OVER THE FRONT PASSENGER AREA. BESIDE BEING A MAJOR PAIN IN THE NECK, THIS CAN BE VERY DISCONCERTING TO A DRIVER, CAUSING DISTRACTION - WHICH CAN LEAD TO ACCIDENTS. I'VE CONTACTED BUICK TWICE VIA THEIR WEB SITE, AND HAVE NOT HEARD ANYTHING BACK FROM THEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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