BMW X5 Complaints (2006)

195 consumer complaints on file.

#10650314October 27, 2014
AIR BAGS
I AM THE ORIGINAL OWNER OF A 2006 BMW X5, VIN: [XXX]. IN THE EARLY YEARS OF OWNERSHIP THE PASSENGER SEAT OCCUPANCY DETECTION MAT WAS FAULTY AND WAS REPLACED. THIS AUGUST THE AIRBAG LIGHT ON THE INSTRUMENT DISPLAY WENT ON AGAIN AND AS A RESULT MY VEHICLE FAILED THE MASSACHUSETTS STATE INSPECTION SAFETY INSPECTION. IN SEPTEMBER OF THIS YEAR I BROUGHT MY X5 TO BMW TO HAVE BMW REVIEW THE AIRBAG ISSUE . THE TECHNICIANS AT BMW DIAGNOSED THE PROBLEM AS A FAILING PASSENGER SEAT OCCUPANCY MAT. THE TOTAL COST TO ME FOR REPLACEMENT OF THE FAILED PASSENGER SEAT OCCUPANCY MAT WAS $1,460.89 + MA SALES TAX OF $39.15. I RECENTLY FOUND THAT ON 11/18/2013 BMW ISSUED A RECALL RELATING THE FRONT PASSENGER SEAT OCCUPANT DETECTION MAT. THE RECALL CAMPAIGN FOR THE X5 PASSENGER SEAT OCCUPANCY DETECTION MAT IS IDENTIFIED AS #13V564000 I NEVER RECEIVED NOTIFICATION OF THIS SAFETY RECALL IN JANUARY OF 2014. I CALLED BMW THIS MORNING TO EXPLAIN MY ISSUE AND THEY ADVISED THAT THE NHTSA DID NOT INCLUDE THE VIN OF MY VEHICLE IN THE RECALL AND THEREFORE THEY WOULD NOT REIMBURSE ME. MY RESPONSE WAS THAT PERHAPS THE REPLACEMENT PASSENGER SEAT OCCUPANCY MAT THAT FAILED MANY YEARS AGO THAT BMW INSTALLED AS A REPLACEMENT WHEN MY VEHICLE WAS UNDER WARRANTY WAS IN FACT A PART THAT WOULD HAVE BEEN INCLUDED IN THE RECENT RECALL. THEY TOLD ME THAT I HAD A VERY GOOD POINT, AND THAT MAY BE THE CASE, BUT I WOULD HAVE TO WRITE TO NHTSA TO REQUEST THAT MY VEHICLE BE INCLUDED IN THE RECALL, OTHERWISE THEY WOULD NOT REIMBURSE ME. SINCE THE PASSENGER SIDE OCCUPANCY MAT HAS FAILED TWICE IN THIS VEHICLE IT IS QUITE OBVIOUS TO ME THAT THERE IS AN ISSUE WITH THIS PART IN MY VEHICLE. IT IS AN INTEGRAL PART OF THE SAFETY SYSTEM OF MY VEHICLE AND WITH THIS E-MAIL REQUEST THE CONSIDERATION AND ASSISTANCE OF NHTSA IN CONNECTION WITH THIS MATTER. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10644799October 15, 2014
AIR BAGS
TL* THE CONTACT OWNS 2006 BMW X5. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V564000 (AIR BAGS). HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10643697October 9, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2006 BMW X5. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V564000 (AIR BAGS). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641149October 3, 2014
EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
TL* THE CONTACT OWNS A 2006 BMW X5. THE CONTACT STATED THAT THE NAVIGATION SCREEN IN THE VEHICLE FAILED TO OPERATE PROPERLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640953October 2, 2014
SERVICE BRAKES
WHILE SITTING AT A RED LIGHT THE BRAKE PEDAL ALL OF SUDDEN BECAME HARD AND APPLIED A UNREASONABLE AMOUNT OF PRESSURE AGAINST MY LEG. IN ORDER TO MAKE THE CAR STOP I NEEDED TO EXERT A TREMENDOUS AMOUNT OF PRESSURE IN ORDER TO STOP THE CAR FROM ROLLING FORWARD AND HITTING THE CAR IN FRONT OF ME. THERE HAS BEEN A RECALL FOR THE 2007 AND NEWER 8 CYL X5 BRAKE BOOSTERS. OBVIOUSLY THIS IS THE SAME PROBLEM AND THERE SHOULD BE A RECALL DONE WITH THIS CAR AS WELL. ANY DENIAL ON THE PART OF BMW THAT THIS IS A PRODUCT DEFECT IS A DENIAL ON THEIR PART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638641September 24, 2014
AIR BAGS
I HAVE A 2006 BMW X5 WITH THE SPORT SPORTS PACKAGE AND I AM EXPERIENCING THESE SAME PROBLEMS AS DESCRIBED IN THE RECALL 02 - ID # 13V564000 - AIR BAGS RECALL 03 - ID # 13V564000 - AIR BAGS:FRONTAL:SENSOR/CONTROL M. I HAVE CALLED BMW OF AMERICA AND TRIED TO GET THEM TO HONOR THE RECALL BUT THEY HAVE REFUSED. I WAS TOLD BY CUSTOMER REP. [XXX] THAT BMW HAVE DECIDED THAT MY VEHICLE WAS NOT UNDER THAT RECALL AND THAT I WOULD HAVE TO PAY TO GET IT LOOK AT BEFORE THEY WOULD CONCEDER ANY REPAIRS TO BE COVERED UNDER THESE RECALLS. I TOLD BOTH REPS AND ALSO SPOKE WITH SUPERVISOR [XXX] THAT THIS IS UNCALLED FOR SINCE IT MATCHES THE YEAR, MAKE, MODEL AND PACKAGE THAT IS BEING RECALLED. I FIRST TALKED WITH [XXX] AND ALL HE HAD DONE WAS GIVE ME A RUN AROUND THAT BMW WOULD LOOK INTO IT AND THAT I WOULD NEED TO HAVE IT CHECKED OUT BY A BMW SERVICE TECHNICIAN. I KEPT TELLING THEM THAT I WAS NOT GOING TO PAY FOR A DIAGNOSIS FOR SOMETHING THAT IS DEFECTIVE AND SHOULD BE REPAIRED UNDER THE RECALLS, BUT ONCE AGAIN I WAS TOLD BY [XXX] THAT I HAVE NO CHOICE BUT TO PAY TO HAVE IT LOOKED AT. I HAVE SENT MAY EMAILS AND HAD MANY PHONE CALLS WITH BMW AMERICA ABOUT THIS ISSUE AND I AM VERY UNSATISFIED WITH HOW THEY ARE HANDLING THIS ISSUE. I FEEL THEY DO NOT LOOK OUT FOR THEIR CUSTOMERS AND DON'T CARE IF THIS RECALL HURTS OR EVEN KILLS SOMEONE. IF THEY TRULY CARED THEY WOULD HAVE TAKEN IN THIS VEHICLE AND HAVE DONE THE DIAGNOSIS TO SEE IF IT IS THE PROBLEM AND HAVE IT FIXED BUT AS I HAVE EXPERIENCED WITH THIS ISSUE BMW DOES NOT CARE. THIS IS NOT THE COMPANY THAT I REMEMBER BMW WAS STANDARD FOR EXCELLENCE AND IS TO BE AN EXTREMELY HIGH STANDARD OF HIGH QUALITY CARS BUT WHEN SOMETHING GOES WRONG BMW LEAVES YOU WITH NOTHING AND WILL NOT HONOR THEIR MISTAKES TO MAKE IT RIGHT. THANK YOU. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638099September 22, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2006 BMW X5. THE CONTACT STATED THAT WHILE AT A TRAFFIC LIGHT, THE BRAKES FAILED TO RESPOND. THE PROBLEM RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE BRAKE BOOSTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED ABOUT THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638086September 22, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2006 BMW X5. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 13V564000 (AIR BAGS). THE CONTACT STATED THAT THE TIME FRAME FOR THE REPAIRS WAS UNREASONABLE. THE MANUFACTURER WAS MADE AWARE OF THE WAIT TIME AND STATED THAT THE PARTS WERE UNAVAILABLE. THE VEHICLE HAD NOT EXPERIENCE A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10636961September 17, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2006 BMW X5. THE CONTACT STATED THAT AFTER PARKING THE VEHICLE, THE VEHICLE CONTINUED TO MOVE FORWARD ALTHOUGH THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN WAS UNABLE TO LOCATE A FAILURE. THE VEHICLE HAS NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10630425September 3, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2006 BMW X5. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER FOR A DIAGNOSIS. THE TECHNICIAN DIAGNOSED THAT THE PASSENGER SEAT OCCUPANCY MAT WAS DEFECTIVE AND NEEDED TO BE REPLACED. ALSO, THE TECHNICIAN NOTIFIED THE CONTACT OF RECALL NHTSA CAMPAIGN NUMBER: 13V564000 (AIR BAGS). HOWEVER, THE VEHICLE WAS NOT INCLUDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000...UPDATED 10/01/14 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10628924August 27, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2006 BMW X5. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V564000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10622206August 14, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2006 BMW X5. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V564000 (AIR BAGS). THE DEALER WAS UNABLE TO PERFORM THE RECALL REPAIR SINCE THE PARTS WERE STILL NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607783July 2, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2006 BMW X5. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V564000 (AIR BAGS). THE FAILURE MILEAGE WAS 59,766.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606398June 27, 2014
SERVICE BRAKES
THE BRAKES FAILED WHILE I WAS DRIVING TO WORK. I STEPPED ON THE BRAKES TO STOP FROM APPROXIMATELY 30MPH AND THE VEHICLE DID NOT SLOW DOWN OR COME TO A STOP. I HAD TO STEER ONTO THE MEDIAN TO AVOID HITTING THE VEHICLE IN FRONT OF ME. MECHANIC SAID THE BOOSTER NEEDS TO BE REPLACED. NO WARNINGS DISPLAYED IN DASHBOARD. EXTREMELY DANGEROUS AND I'M LUCKY TO HAVE AVOIDED A MORE SERIOUS ACCIDENT. SOMEONE COULD HAVE BEEN SERIOUSLY HURT GIVEN THE SIZE OF THIS VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606514June 27, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2006 BMW X5. THE CONTACT STATED THAT WHILE STARTING THE VEHICLE, THE AIR BAG WARNING LIGHT ILLUMINATED CONTINUOUSLY. THERE WAS A RECALL RELATED TO THE FAILURE UNDER NHTSA CAMPAIGN ID NUMBER 13V564000 (AIR BAGS) HOWEVER, THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE REMEDY PART TO BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 63,111.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604921June 21, 2014
EXTERIOR LIGHTING
MY RIGHT TAIL LIGHT KEEPS BURNING OUT CAUSING MY BRAKE LIGHT NOT TO WORK. I DIDN'T KNOW THIS UNTIL I WAS STOPPING AT A CORNER AND SOMEONE CAME VERY CLOSE TO MY REAR END, BLEW HIS HORN AND YELLED GET YOUR BRAKE LIGHTS FIXED. WHEN I WENT HOME MY HUSBAND FOUND OUT THE SOCKET THAT HOLDS THE LIGHT WAS BURNT. WE BOUGHT ANOTHER 1, DAYS LATER IT HAPPENED AGAIN. WE KEPT REPLACING THE SOCKET UNTIL ONE DAY I RESEARCH ONLY TO FIND THAT THIS IS AN ONGOING PROBLEM WITH THESE SUV'S THAT IS VERY COSTLY TO FIX. I AM SCARED THAT IT WILL CAUSE AN ACCIDENT AND MY CHILDREN ARE ALWAYS WITH ME. MY NOTIFICATION FOR THE BAD LIGHT NEVER CAME ON UNTIL AFTER THE FACT, NOW ITS ON CONSTANTLY EVEN AFTER REPLACING THE UNIT. THERE ARE MANY X5 OWNERS WITH THIS PROBLEM, THIS COULD BE VERY DANGEROUS. THERE SHOULD BE A RECALL FOR THESE VEHICLES WITH THESE RECURRING PROBLEMS!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604623June 19, 2014
AIR BAGS
I RECEIVED A LETTER FROM BMW REGARDING RECALL CAMPAIGN 13V-564 IN JANUARY. IN THAT LETTER, THEY INDICATED THAT THEY DID NOT HAVE PARTS AVAILABLE TO CONDUCT THE RECALL AND EXPECTED THE PARTS TO BE AVAILABLE IN MARCH, AT WHICH TIME THEY WOULD NOTIFY ME OF THE PARTS AVAILABILITY SO I COULD SCHEDULE A SERVICE APPOINTMENT WITH THE LOCAL DEALER. I HAVE CONTACTED THE LOCAL DEALER TWO TIMES (AFTER MARCH), THE SECOND TIME TODAY. AFTER A LESS THAN COMFORTING DISCUSSION WITH THE LOCAL DEALER, I CONTACTED BMW NORTH AMERICA TO DISCUSS THE ISSUE. BMW NORTH AMERICA INFORMED ME THAT THEY DO NOT HAVE THE REQUIRED PARTS AND WHEN THE PARTS ARE AVAILABLE, WILL BE SENDING OUT A SECOND LETTER. HOWEVER, THEY COULD NOT GIVE ME ANY IDEA AS TO WHEN THIS WOULD HAPPEN. SO, I SIT NOW, 6 MONTHS AFTER RECEIVING THEIR FIRST LETTER WITH NO IDEA AS TO WHEN THE PROBLEM WILL BE SOLVED. AND, BY THEY WAY, MY VEHICLE HAS BOTH THE AIR BAG WARNING LAMP ON THE CONSOLE AND THE "PASSENGER AIR BAG OFF" LAMP ILLUMINATED .... INDICATED THAT, AT A MINIMUM, THERE IS A PROBLEM WITH THE PASSENGER AIR BAG. BMW NEEDS TO SOLVE THIS PROBLEM QUICKLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598606June 16, 2014
AIR BAGS
RE CAMPAIGN NO. 13V-564 FRONT PASSENGER AIR BAG SEAT OCCUPANCY SENSOR MAT; RECALL PARTS PROMISED TO VEHICLE OWNERS FOR DELIVERY MARCH 2014; THEN MAY 2014; NO PARTS TO DATE. CONTACTED BMW LOCAL DEALER AND DID NOT RECEIVE SATISFACTION FROM SERVICE MANAGER. FRONT PASSENGER SEAT STILL HIGH RISK DUE TO AIR BAG WARNING LIGHT INDICATING AIR BAG DEACTIVATED. WISH TO FILE COMPLAINT AGAINST BMW FOR NOT DELIVERING PARTS TO DEALER AND VEHICLE OWNER AS PROMISED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597301June 10, 2014
AIR BAGS, SEAT BELTS
AIR BAG SIGNAL AND SEAT BELT WARNING WERE LIT ON THE DASH, EVEN AFTER THE PASSENGER WAS OUT OF THE CAR. THE SEAT BELT WARNING CHIMES WHEN PASSENGER LEAVES, TOOK IT TO A MECHANIC AND HE TOLD ME THAT THE SENSOR NEEDS TO BE REPLACED. TOOK IT TO BMW ON 06/10/2014 THEY TOLD ME, THERE WERE NO RECALLS FOR MY CAR DUE TO MY VIN. CONSIDERING THE FACT THAT OTHER VEHICLES ARE HAVING THE SAME PROBLEMS, AND ARE BEING REPAIRED, THIS IS VERY DISAPPOINTING THAT MY CAR CAN NOT BE FIXED, WHEN THIS IS A POTENTIALLY DANGEROUS SITUATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596935June 8, 2014
AIR BAGS, SEATS
THE AIRBAG INDICATOR ON DASH CAME ON INITIALLY AND THEN AFTER ABOUT A MONTH THE OVERHEAD CONSOLE "PASSENGER AIR BAG OFF" LIGHT CAME ON. BOTH LIGHTS CAME ON EVER SINCE AND 2 ATTEMPTS WERE MADE TO CLEAR CODE BY PROFESSIONAL AND SEEMS TO BE THE PROBLEM WITH THE PASSENGER SENSOR MAT BEING FAULTY. MY VEHICLE WAS EQUIPPED WITH A SPORT SEATS FROM MANUFACTURER AND ESTIMATED COST WAS FROM $800-$1200 FOR THAT SENSOR. I HAVE RECEIVED A LETTER FOR THIS RECALL SHOWING MY VIN AS AN AFFECTED VEHICLE IN 12/2013, HOWEVER, IT'S NOW 6/2014 AND STILL NO FEEDBACK FROM NHTSA OR BMW NA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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