BMW X5 Complaints (2022)

75 consumer complaints on file.

#11611734August 30, 2024
SERVICE BRAKES, ENGINE
The car accelerated itself when stopping at a red light. The brake was not working and accept the car forward instead.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611265August 27, 2024
UNKNOWN OR OTHER
I was turning right into a parking space when the vehicle suddenly accelerated and did not stop when I removed my foot from the accelerator and tried to brake. The car continued to accelerate through a low cinder block wall and did not stop until it dropped 3-4 feet off the side of the parking lot into the sidewalk/street. Fortunately I was not hurt and there were no pedestrians or vehicles in the roadway, but my car was deemed a total loss. The collision warning didn’t come in, and airbags did not deploy. I reported the incident to BMW NAmerica, who sent an inspection team to the collision center. After 7 weeks I was told that the vehicle data recorder captured ‘an incident” but did not record any information to verify that I attempted to brake, or to otherwise provide details of the incident. I was told the inspection found no mechanical issues and the all weather floor mat (installed by the BMW dealer) was installed incorrectly and must have gotten stuck on the accelerator. Furthermore, I was told that although the mat was a BMW product, it was installed by the dealer so the manufacturer was not responsible. BMW offered me a small goodwill settlement provided I sign a non disclosure agreement, which I declined to do. I’m reporting this to ensure you have a record should you receive similar reports from others. I received no written communication from BMW detailing the safety investigation.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11611238August 27, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2022 BMW X5. The contact stated while driving at an undisclosed speed, the low coolant warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with a failed water pump. The contact was informed that the water pump needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure but did not assist. The failure mileage was approximately 70,381.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604532July 25, 2024
UNKNOWN OR OTHER, BACK OVER PREVENTION: WARNINGS
On 06-02-2024, at approximately 1430 hours, I was stopped in Traffic, because of a Red Traffic light and I was the last Vehicle in line. In less than a minute later, I was hit by another Vehicle. The other Vehicle left approximately 183' of Skid Marks on the Road and I determined that Vehicle was traveling at approximately 60 MPH, before it hit me, when I was stopped in Traffic. The damage was moderate. I have the Executive Package on my BMW X5, which has a 4 way Camera system, that records an incident, when an impact occurs. After the impact, the Camera system is to record 20 seconds before the impact, as well as 20 seconds after the impact. I was not sure how to retrieve the Video, so I had to call BMW Genius and the Employee had to walk me thru the steps to retrieve the Video. The Camera system was set up for Automatic Recording, as well as Manual Recording, but no Video of the accident was ever recorded. The only Video that was Recorded and saved, was from January 13, 2024, when I was showing my Wife, how to manually record something. According to the person who hit me, he said "I could not stop, because I had a bad Wheel" and that person also included that Statement in the Accident Report. Since the Accident, I sustained lower left Back pain, left Hip pain and upper left Leg pain in the Muscles. According to my X-Ray Images of my left Hip, the Head of the Femur Bone is flattened, due to the impact sustained following the collision. According to my Doctor, I have Bone Spurs, which causes me pain when standing, walking, sitting and Complete Hip Replacement is now required, to eliminate my pain. My Lawyer suggested that I file a complaint with the NHTSA, because the Camera system should have recorded the collision and that would have given us a clear view and understanding, on what the other Driver was doing before the collision. BMW is at fault for the Camera system, which did not record the accident, when it was set up for Automatic and Manual.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11604038July 23, 2024
UNKNOWN OR OTHER
Over the last 2 years, I have taken m 2022 BMW x5 45e to authorized BMW dealer to have my Air Conditioning fixed but they have not been able to do so after 4 or 5 attempts. Coolant was replaced, hose was replaced, compressor was replaced. Without Air Conditioner the temperature inside the car, especially during summer, goes over 90 Deg F that it is causing heat stroke, dehydration and potential for black out. This can cause fatal accident. The alternate to which is not to drive the car, which is not a viable solution after having paid for the car so that we can drive it when necessary.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582823April 13, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
We were driving at about 45 miles per hour (not using adaptive cruise control) and the emergency braking system suddenly kicked in, slamming on the brakes even though there was nobody in front of us slowing down and there was no hazard. It created a dangerous situation as the car in back of us could have rear-ended us.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581138April 4, 2024
STRUCTURE:BODY
Sunroof unexpected exploded. No external interfaces (rocks or debris or weather) radio off sunscreen open sunroof closed. Speed was approximately 30 mph. Took car to dealership and was told sunroof don't just explode something had to hit it. They mentioned nothing about the issues with these sunroof, complaints or investigations that has done.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11566434January 19, 2024
ELECTRICAL SYSTEM
My vehicle has experienced failure of the power control system 4 times. The issue first occurred at 9,905 miles 8 months after my new car purchase. The dealer has attempted repairs under BMW corporate guidance yet the same failure has occurred repeatedly. When the failure occurs a warning message instructs that you stop driving immediately. The failure can cause malfunction of power systems. In the most recent incident on January 9 the power steering began to fail. Given the inability to correct the problem and having to cease driving when the malfunction occurs I believe the vehicle is unsafe to drive. I contacted BMW North America after the most recent repair and they are unwilling to replace car. They offered me $1,500 loyalty credit despite the fact that the car has proven unsafe to drive
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563179January 2, 2024
STEERING, SUSPENSION, WHEELS
My relatively brand new BMW X5 with only 7,500 miles was parked in an enclosed parking garage with valet service. The car only had its warranty service about 7 weeks ago and was in fine condition. There were no issues with the suspension or steering. There was no accident and the car has never gone over a hard bump or pothole. The lower right front control arm snapped cleanly as if from metal fatigue as a valet attempted to retrieve my car. The car was rendered inoperable, and thankfully this accident did not occur on the road. The car was towed to the dealership where they informed me the damage would require $16k - $18k of repairs to the axle, steering column and a host of related systems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561575December 22, 2023
AIR BAGS, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I was pulling into a parking spot. I was riding slowly into the correct position. Immediately the car went into full acceleration. Knocked the parked car in front about 8 feet, turned and knocked another car on the side. I stood on the breaks, it went another 10 feet and engine stopped. I never heard this level of acceleration of engine ever before. The airbags for me and my passenger did not open. I think this spurious acceleration is a control system defect.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11547658October 2, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, ENGINE
We have started noticing a burning smell whenever the vehicle is plugged into a charging station. At first we thought it was due to the charger, but the issue continued after we replaced the charging unit. Further, we also tried charging the unit at another station and experienced the same issue. This can be a potential fire risk and we'd like to get the matter resolved at the earliest. We have not seen this same issue with the 2023 version of the X5 hybrid.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546823September 27, 2023
UNKNOWN OR OTHER
I was driving on a road, the road was clear. No bridges, no underpasses & my sunroof exploded Startling me. I looked around thinking my car was shot at, noticing all my windows were fine. I heard glass falling and noticed it was my sunroof.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538183August 13, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
2022 BMW X5 Adaptive Cruise Control (a very expensive option) will not reliably stop or accelerate your BMW. It is dangerous and unsafe and should be eliminated until it will brake safely. I have a video that I was unable to upload. This system if left to stop your vehicle will crash a occupants into a stopped vehicle. Always brakes to late. Scares all occupants. Not safe to use in traffic, not safe on the highway, it’s not safe, period. How is BMW permitted to sell an advanced cruise control system, that is to safely stop and accelerate a bmw if it doesn’t? If it can’t stop a vehicle autonomously with a driver actively engaged, what distinguishes this from standard cruise control that requires a driver to be fully engaged. In 2022, and since 2000, this is not advanced cutting edge technology. DONT BY A BMW, THEY DONT CARE IF THEY ARE SELLING A DANGEROUS SYSTEM. I WOULD NOT USE THIS SYSTEM IF IT WAS FREE. Brakes have to work 100% of the time. Anything less when it comes to braking your vehicle is VERY DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535441July 31, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
East bound on US 20 and Barrington Road in Hanover Park IL. I was in the right lane and had stopped at the light, about 3rd or 4th car back. There was a semi-truck in the middle lane (on my left). Assisted Driving/Adaptive Cruise Control (Cruise Mode 2) was active. The car automatically accelerated from the light. When I entered the intersection, the car sounded a warning alarm and braked very hard momentarily, but did not stop the car. I was quite startled and did not notice an alert in the dash. Braking was so hard and so sudden I felt lucky that I was not rear ended by the car behind me. There was nothing in my path. Just beyond the intersection there is a rail road overpass. The road curves slightly to the right just beyond the intersection and is slightly downhill to go under the overpass. There was a freight train on the overpass, all tanker cars I believe. My speculation is the car's sensors "saw" the freight train as a potential collision, perhaps cross traffic. and the car's safety systems were applied.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533467July 20, 2023
POWER TRAIN
The contact owns a 2022 BMW X5. The contact stated while entering into a parking lot, the vehicle accelerated on its own without any warning, causing the contact to strike some plants in the parking lot and causing damages under the vehicle. No one was injured. A police report was filed. The dealer was contacted but did not diagnose the vehicle. The manufacturer was contacted and sent a tech to diagnose the vehicle that stated no failure was found. The failure mileage was 10,000. The VIN was not available.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11520165May 2, 2023
ENGINE
While driving I smelled a burning smell and within minutes noticed Smoke coming from under the hood. Pulled over and popped the hood and there was a fire behind the battery into the firewall area. Was out out with fire extinguisher by tow truck driver.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11515134April 3, 2023
POWER TRAIN
1. Drivetrain Malfunction 2. It may cause danger while driving with limited power output, even stopping the vehicle in the middle of the road. 3. Still waiting for the dealer to diagnose the problem, but have found out that the same model has the same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514189March 28, 2023
VEHICLE SPEED CONTROL, BACK OVER PREVENTION: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was trying to park my car on March 11, 2023 at noon, and I noticed a sudden uncontrolled acceleration even when my foot was off the accelerator pedal. Parking collision front sensors failed to provide an early warning, and automatic emergency brake did not engage leading to a minor collision with the vehicle parked in front. The situation occurred so rapidly that I did not have enough time to react quickly and apply brakes. I managed to apply brakes to avoid a serious incident, but it was not quick enough to even avoid this minor collision. I have reported this to BMW USA, however the car has not been inspected by a dealer or an independent service center after the incident. There were no warnings displayed prior to this incident, however I have had consistent issues pertaining to the operation of front sensors. I had BMW certified dealer inspect front sensors, and according to them the sensors do not provide an early warning as per the design but they have adjusted the sensitivity. The adjustment did not improve the situation, and I provided that feedback to the service center as well. The sensors did fail at twice prior to this incident, and the dealer inspected that as part of sensor sensitivity adjustment. I drove this vehicle to the BMW certified dealer more than twice to have the front sensors and other things inspected prior to this incident. Nevertheless, this uncontrolled acceleration is something that I have never experienced before, and I am traumatized to even drive this vehicle comfortably. All the automated systems designed to prevent or avoid collision did not engage leading me to not trust anything.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11511624March 13, 2023
ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING
The contact owned a 2022 BMW X5. The contact stated that while driving at unknown speeds in self-driving mode, it crashed into the rear of a disabled Ford Utility van. The contact sustained a cracked clavicle and medical attention was provided. A police report was filed. All the air bags were deployed. There was no reported fire. The vehicle was towed to an impound yard. The local dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 18,000. The insurance deemed the vehicle a total loss.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11510245March 5, 2023
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
The rear cross traffic warning basically does not work. This is very dangerous as I have been in the process of back out of a parking space and there will be a car right behind me or approaching very close to my car, and I get no warning at all. It also does not warn me where a person is walking behind my car. The BMW dealership said I needed a software update, but that did not fix the problem. The rear cross traffic warning has never worked. I had my car for almost one year and have never gotten a warning. After researching this issue online, I found out this is a common problem with all BMW owners. This is extremely dangerous! I have owned less expensive cars that had great rear cross training warnings. Very frustrating!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to BMW X5