BMW X3 Complaints (2020)

110 consumer complaints on file.

#11525920June 7, 2023
POWER TRAIN
The differential is making clicking noises at low speed especially when on and off the gas.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524847June 1, 2023
AIR BAGS
While the car was still under warranty, I got an error message about passenger restraint malfunction. I took to the dealer and was told that it was caused by an iPad found under driver seat. They turned off the warning. Three months later, I get the same message again. The car is now out of warranty and I was told the error is for knee airbag wire that would take 10 hours to get to and repair, if that’s the problem. The cost will be $3800. I decided to wait. Car has 53,000 miles on it. First time I took to the dealer was on December 20,2022. Malfunction light came back on April 28,2023. I couldn’t get an appointment until May 31, 2023.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523690May 24, 2023
UNKNOWN OR OTHER
Driving in a rural area on a paved road when an explosion of the sun roof glass occurred showering the driver and passenger with glass. Most of the glass blew away from the vehicle as the window exploded upward. A noise like a shot gun. No warning no any justifiable cause for the incident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519390April 28, 2023
AIR BAGS: AIR BAG/RESTRAINT CONTROL MODULE
The contact owns a 2020 BMW X3. The contact stated that the passenger’s side restraint system warning message was displayed on the instrument panel. The contact stated that the sensor failed to recognize an occupant seated in the passenger’s side seat. Due to the failure, the air bag warning light remained off while a passenger was seated in the front passenger’s seat. The dealer was notified of the failure and the contact was informed that he had to pay out-of-pocket for the repair. The manufacturer was also notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 70,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512787March 20, 2023
VEHICLE SPEED CONTROL, UNKNOWN OR OTHER, VISIBILITY/WIPER
This car does not have an accurate speedometer. The analog dial only marks the MPH number every 20 miles (eg numbers shown for 20 / 40 / 60. But not for 10 / 30 / 50). So impossible to easily or safely see the speed you are going. There is no digital speedometer showing the MPH number.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507157February 14, 2023
ENGINE
The contact owned a 2020 BMW X3. The contact stated after parking her vehicle at her residence, the vehicle caught fire around the engine independently. The fire department extinguished the fire. A fire and police report were filed. The vehicle was not drivable. The contact stated no one was injured nor sought medical attention. The insurance company deemed the vehicle a total loss. The vehicle was not diagnosed. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 11,700. The consumer stated the police and fire reports have been requested and waiting to receive the reports.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11505889February 6, 2023
BACK OVER PREVENTION
The contact owns a 2020 BMW X3. The contact stated that at night or during inclement weather while shifted in reverse, the rear-view camera displayed a distorted screen. No warning light was illuminated. The vehicle was taken to the dealer however, the vehicle was not diagnosed or repaired. The contact referenced NHTSA Campaign Number: 19V684000 (Back Over Prevention) as a possible fix for the failure. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall. The failure mileage was approximately 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488168October 6, 2022
STEERING
After car warms up and while driving in warmer temperatures, steering becomes loose, vehicle drifts in lane and becomes difficult to control. Even with steering assist enabled, vehicle cannot maintain a straight line. Knocking sound from underneath vehicle when steering to center at low speeds.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466446May 27, 2022
UNKNOWN OR OTHER
While driving on the highway, without warning, there was an explosion from the roof of the car which startled me and almost caused me to lose control of the vehicle. I pulled over and found that the panoramic sunroof had exploded. Luckily, we had the sunroof shade closed underneath it, so the glass did not rain down on us. However, cars and a motorcycle behind us swerved to avoid the glass flying off of the car and almost crashed into each other. I drove directly to the BMW dealership in Smithtown, NY and they are evaluating the event. They said that a special team from BMW may come to look at the car. They have not yet agreed to cover the repair even though the car is still under warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460358April 11, 2022
ENGINE
BMW recalled our car twice to replace the hybrid battery. Purchase in late July 2020; first recall about August 2020; second recall about September 2021. BMW replaced the hybrid battery as part of the second recall. Since then the vehicle check engine light has intermittently illuminated. The service department has confirmed faults in the hybrid drive system but has not identified the cause of the faults nor identified a fix. The car is not drivable and has been in the shop for the last 6 weeks with no end in sight. This car has been in the BMW service center for issues relating to the hybrid battery drive system on at least 4 occasions encompassing more than 120 cumulative days over the past 1.6 years that we have owned it. BMW reportedly is now replacing sensors (e.g., throwing parts at the car) in hopes of correcting the fault rather than identifying the source of the fault. I understand from an employee at the BMW service center that he is aware that this dealership has SEVERAL X3 hybrid vehicles with issues identical to our car; and that other dealerships also have hybrid X3 vehicles with faults in the hybrid systems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455110March 3, 2022
POWER TRAIN
Vehicle engine RPM will arbitrarily increase from 500-600 RPM to 1200-1500 RPM while idling in drive and at operating temperature, such as at a stoplight or in a drive-through. The vehicle also makes a distinct clunking sound under normal stop-and-go driving conditions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446603January 7, 2022
ELECTRICAL SYSTEM
The contact owns the 2020 BMW X3. The contact purchased the vehicle in March of 2021 and then received notification of NHTSA Campaign Number: 20V601000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the vehicle had been at the dealer since December of 2021 unrepaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact was provided with a loaner vehicle. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441972November 29, 2021
ELECTRICAL SYSTEM
The contact owns a 2020 BMW X3. The contact received notification of NHTSA Campaign Number: 20V601000 (Electrical System) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435534October 5, 2021
ELECTRICAL SYSTEM
On August 31, 2020, I purchased a new 2020 BMW X3E, manufactured and warranted by BMW, from Habberstad BMW, located at 945 East Jericho Turnpike, Huntington Station, New York 11746. On or about October 14, 2020, I was notified by a BMW Safety Recall regarding a defective battery in my hybrid vehicle. I later learned that on or about September 2, 2020, BMW submitted a Part 573 Safety Recall Report to the NHTSA, that on August 11, 2020, BMW decided to conduct a voluntary safety recall, and that per the Safety Recall in August 2020, BMW dealerships were expressly told NOT to sell any new motor vehicles that were subject to this recall. Thus, when I purchased my new vehicle, BMW and the dealership knew about the safety recall and they still sold me the vehicle. The value of the vehicle has cratered since the Safety Recall was announced and I made payments for the vehicle and maintained insurance on the vehicle for many months while the safety defect was being addressed by BMW. I attempted to resolve these issues with BMWNA for a sum on money and for BMW to take back the defective vehicle, but no agreement was reached. Finally, I recently filed a lawsuit against BMW of North America, LLC and Habberstad Motorsport, Inc. under the New York State Lemon Law, for unlawful and deceptive trade practice, and for fraudulent inducement. All relevant documents, including the Summons and Complaint from the lawsuit are attached to this Vehicle Complaint Form. I would be happy to provide additional documentation or answer additional questions on this matter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426693July 27, 2021
ENGINE
The contact owned a 2020 BMW X3. The contact stated the vehicle was stationary at a parking lot, when the front passenger informed her that there was smoke coming from under the passenger’s side hood. The contact stated a bystander attempted to extinguish the fire with a fire extinguisher but failed. The fire department arrived within 10 minutes and was able to extinguish the fire. The contact stated no one was injured nor was medical attention sought. A fire report was filed. A police officer arrived at the location and filed a police report. The vehicle was not drivable. The vehicle was towed to towing lot. The insurance company deemed the vehicle a total loss. The contact called the local dealer and left a voicemail. The manufacturer had not been informed of the failure. The failure mileage was approximately 7,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11405954April 1, 2021
ENGINE
TL* THE CONTACT OWNS A 2020 BMW X3. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED AND UNATTENDED, IT SPONTANEOUSLY CAUGHT FIRE. ADDITIONALLY, A LINCOLN MKZ PARKED ADJACENT TO THE VEHICLE CAUGHT FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THERE WERE NO REPORTED INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT LOT. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 8,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11403959March 19, 2021
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
AEB TRIGGERS WITH NO CAR IN FRONT OF ME. DEALER SERVICE REP TELLS ME HER X5 DOES IT TOO, THAT THE SENSOR IS MOUNTED TOO LOW AND A POTHOLE CAN SET IT OFF. ADVISED TO SET TO "LATE." DID IT AGAIN. WAS RAINING LAST TIME AND CAR WENT INTO MINOR SKID. (DRIVER BEHIND ME WASN'T AMUSED). HAS HAPPENED TWICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399212March 4, 2021
UNKNOWN OR OTHER
MY REAR TRUNK DOOR OPENS ON ITS OWN WHEN I'M AWAY FROM THE CAR AND IT IS LOCKED. MY COWORKERS HAVE WITNESSED IT WHILE ON BREAK IN THE PARKING LOT. I'VE TAKEN IT TO THE DEALERSHIP TO ADDRESS AND IT HAS NOT HAPPENED AS OFTEN, BUT IT CONTINUES TO HAPPEN, JUST NOT AS FREQUENTLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397348February 22, 2021
UNKNOWN OR OTHER
WHILE DRIVING, HEARD A EXPLOSION. STOP AND THE SUNROOF GLASS HAD EXPLOTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396945February 19, 2021
UNKNOWN OR OTHER
WHILE DRIVING, SUNROOF EXPLODED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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