BMW R 1200 GS Complaints

325 consumer complaints on file.

#11374290November 12, 2020
SERVICE BRAKES
TL* THE CONTACT OWNS A 2017 BMW R1200 GS. THE CONTACT STATED THAT WHILE RIDING 50 MPH AND DEPRESSING THE REAR BRAKE PEDAL, THE MOTORCYCLE FAILED TO STOP. THE CONTACT DEPRESSED THE FRONT BRAKE TO BRING THE MOTORCYCLE TO A STOP. THE CONTACT CALLED TYTLERS CYCLE (2246 MID VALLEY DR, DE PERE, WI 54115, (920) 347-9144) AND INFORMED THE DEALER OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE MOTORCYCLE WAS NOT UNDER RECALL AND WAS NOT UNDER WARRANTY. THE CONTACT WAS INFORMED TO SCHEDULE AN APPOINTMENT FOR A DIAGNOSTIC TEST. THE VEHICLE WAS NOT TAKEN TO THE DEALER DUE TO THE DISTANCE. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 14,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373443November 6, 2020
STEERING
WITHOUT WARNING THE MOTORCYCLE STEERING WENT INTO WHAT IS COMMONLY KNOW AS "DEATH WOBBLE" OR "TANK SLAPPING" WITH THE STEERING UNCONTROLLABLE RAPIDLY MOVING RIGHT TO LEFT AND IMMEDIATELY CRASHING CAUSING SEVERE INJURIES TO DRIVER.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11364332October 14, 2020
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2008 BMW R 1200 GS. THE CONTACT STATED THAT WHILE DRIVING AT 70 MPH, WITHOUT WARNING AN ABNORMAL ODOR APPEARED AS FUEL POURED ONTO THE CONTACT. THE CONTACT COASTED THE MOTORCYCLE TO THE SHOULDER OF THE ROADWAY AND CONTACTED HIS FRIEND WHO HAULED THE MOTORCYCLE BACK TO THE CONTACT'S RESIDENCE. BIG #1 MOTORSPORTS (505 COBB STREET, 1-65 & OXMOOR RD BIRMINGHAM, AL 35209) WAS CONTACTED AND INFORMED THE CONTACT THAT THE MOTORCYCLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 20V471000 (FUEL SYSTEM, GASOLINE). THE MOTORCYCLE WAS NOT REPAIRED A SECOND TIME. THE CONTACT STATED THAT THE FUEL TANK WAS PREVIOUSLY REPAIRED THREE TIMES. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363484October 8, 2020
ENGINE
THIS IS IN REFERENCE TO TICKET # 11363230. RELATED TO THIS SAME VEHICLE. I WENT FOR A RIDE TODAY AND THE SAME THING HAPPENED, WITH THE ENGINE SUDDENLY SHUTTING ALMOST COMPLETELY DOWN. LUCKILY, IT WAS ON A DESERTED COUNTRY ROAD AND NOT IN RUSH HOUR TRAFFIC. I AM ATTACHING A PDF OF THE OBD SCAN I TOOK UPON RETURNING HOME TODAY. ALSO, PLEASE NOTE THAT THIS DEFECT IS SHOWING UP ON A NUMBER OF THESE BIKES--THERE IS A THREAD DISCUSSING THE ISSUE AT: HTTPS://FORUMS.BMWMOA.ORG/SHOWTHREAD.PHP?98612-2018-R1200RT-WITH-INTERMITTENT-CHECK-ENGINE-LIGHT&P=1223053#POST1223053
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363130October 7, 2020
FUEL/PROPULSION SYSTEM
FUEL IS LEAKING FROM GAS TANK FLANGE ONTO HOT ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363230October 7, 2020
ENGINE
SEVERAL TIMES THE BIKE THREW AN ERROR MESSAGE ABOUT "ENGINE CONTROLLER FAULT" AND LOST POWER, GOING INTO "LIMP-HOME" MODE. ALL OCCURRENCES WERE WHILE THE BIKE WAS BEING OPERATED AT HIGHWAY SPEEDS, SOMETIMES IN THE MIDDLE OF A CORNER. THE BIKE WAS UNRIDEABLE IN LIMP-HOME MODE SO WAS NAVIGATED OUT OF TRAFFIC AND SHUT DOWN AT ROADSIDE. AFTER A BRIEF WAIT THE BIKE WAS STARTED AGAIN AND RAN NORMALLY.THE ISSUE WAS REPORTED TO THE DEALER AT THE 12K SERVICE AND AN UPDATED FLASH WAS APPLIED TO THE ECU, BUT THE BIKE HAS SINCE NOT BEEN RIDDEN SO I DO NOT KNOW IF THE ISSUE HAS BEEN RESOLVED. I AM UPLOADING WITH THIS FILING A PDF FILE CONTAINING THE RESULTS OF AN OBD SCAN I RAN ON THE VEHICLE BEFORE TAKING IT IN FOR THE 12K SERVICE, AND YOU CAN SEE IN THAT PDF THE ERROR CODES THAT WERE REPORTED AT EACH OCCURRENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363262October 7, 2020
POWER TRAIN, SUSPENSION
DRIVE SHAFT FAILURE WHICH TOOK OUT THE SWING ARM WHILE DOING SPEED OF 35-45 MPH ON BACK COUNTRY ROAD. IF ON HIGHWAY OR INCREASES SPEED, INCIDENT MAY CAUSE LOSS OF LIFE
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11361069September 25, 2020
FUEL/PROPULSION SYSTEM
THE FUEL PUMP ON THE MOTORCYCLE IS LEAKING AND SPRAYING GAS ALL OVER ME WHEN I DRIVE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355230September 15, 2020
FUEL/PROPULSION SYSTEM
FLANGE ON FUEL PUMP LEAKS. IT IS THE SAME FUEL PUMP ON THE SAME MODEL FOR 2011. SHOULD BE A RECALL FOR THE 2012 MODEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353566September 7, 2020
FUEL/PROPULSION SYSTEM
FUEL PUMP FAILURE: ON OR ABOUT SEPTEMBER 5TH, 2019 I WAS RIDING MY BMW R 1200GS ON HIGHWAY US-60 IN ARIZONA EAST OF MESA ARIZONA. I PULLED OVER AT US-60 AND IDAHO ROAD TO CHECK MY CELL PHONE AND AS I LOOKED DOWN I COULD SEE A PUDDLE OF GAS LEAKING OUT OF THE UNDERSIDE OF MY BMW. I PROMPTLY TURNED THE BIKE OFF AND LOOKED TO SEE IF THERE WAS ANY OBVIOUS DAMAGE. THERE WAS NO VISIBLE DAMAGE TO THE NAKED EYE. I PUSHED MY BIKE TO AS SAFE PLACE ( CHEVRON GAS STATION AND PARKED IT ON THE SIDE OF THE STATION. THEN HAD A FRIEND WITH A TRAILER AND PICKUP DRIVE OUT TO MEET ME AND PUT BIKE ON TRAILER AND TOOK HOME. TOOK BIKE HOME TO MY GARAGE, LOOKED FOR WAY TO FIX LEAK. IT WAS BEYOND MY CAPABILITY, SO LATER THAT WEEK I TOOK THE BMW R 1200 GS TO INDEPENDENT SHOP TO FIX LEAK. THE MECHANIC "COLLIN" AT THE TIME STATED "THIS HAPPENS ALL THE TIME WITH BMW FUEL PUMPS." I CALLED LOCAL DEALER 844-866-2677 AND THEY STATED " SOME 2012 BMW R 1200 GS HAVE BAD FUEL PUMPS, BUT NOT YOURS AFTER I GAVE THEM THE VIN. MY MECHANIC FIXED THE MOTORCYCLE FUEL PUMP LEAK FOR $771.91
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353005September 3, 2020
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2006 BMW R-1200 GS. THE CONTACT STATED THAT UPON START OF THE MOTORCYCLE, HE NOTICED THAT FUEL BEGAN TO SPEW OUT OF HIS MOTORCYCLE. THE CONTACT CALLED WAGNER MOTORSPORTS (700 PLANTATION ST, WORCESTER, MA 01605) WHERE HE WAS INFORMED THAT HE WOULD HAVE TO BRING IN THE MOTORCYCLE FOR INSPECTION. THE MANUFACTURER WAS ALSO NOTIFIED OF THE FAILURE AND THEY INFORMED HIM TO TAKE THE MOTORCYCLE TO A DEALER TO BE SERVICED. UPON INVESTIGATION, THE CONTACT DISCOVERED NHTSA CAMPAIGN NUMBER: 13V617000 (FUEL SYSTEM, GASOLINE) WHICH HE LINKED TO HIS FAILURE. NEITHER THE DEALER NOR THE MANUFACTURER NOTIFIED THE CONTACT WHETHER HIS MOTORCYCLE WAS INCLUDED IN THE RECALL. THE VIN TOOL SHOWED THAT THE MOTORCYCLE WAS NOT INCLUDED IN THE RECALL. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS 22,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351212August 25, 2020
FUEL/PROPULSION SYSTEM
IN 2014 THERE WAS A BMW RECALL ON THE FUEL PUMP AND AUX PUMP FLANGE AND THE PREVIOUS OWNER THAT OWNED THE BIKE REPLACED THE PUMP AND FLANGE AT THAT TIME. IT IS NOW ONLY 6 YEARS LATER; LAST YEAR I PAID MY LOCAL DEALER $382 TO REPLACE THE AUXILIARY FUEL PUMP AND GASKET IN MAY OF 2019, AND CURRENTLY (AUGUST 15, 2020) I AM PAYING $743 TO REPLACE THE MAIN FUEL PUMP AND FLANGE. MY QUESTIONS ARE: WHY DIDN'T THE 2014 RECALL SOLVE THE INITIAL PROBLEM WITH THE CRACKED AND LEAKING FLANGE AND IS THIS GOING TO BE A RE-OCCURRING PROBLEM EVERY 5 TO 6 YEARS? THE AUXILARY FUEL PUMP FLANGE AND THE MAIN FUEL PUMP FLANGE LEAK WAS NOTICIBLE WHEN I FIRST STARTED UP MY MOTORCYCLE. FUEL WAS STANDING / PRESENT ON TOP OF THE FUEL PUMP AND AUX. FUEL PUMP WHEN I STARTED THE BIKE. I BELIEVE THAT THE FLANGE AND THE QUICK CONNECT LINES ARE DEFECTIVE ON MY BIKE AND THAT THIS EVENT IS GOING TO KEEP RE-OCCURING EVERY 5 TO 6 YEARS. THERE HAS BEEN A RECALL ON CERTAIN BMW R1200GS MOTORCYCLES BY BMWUSA, BUT THE CUSTOMER SERVICE REPRESENTATIVE HAS INFORMED ME THAT MY VIN # IS NOT COVERED UNDER THE RECALL, BUT HE FAILED TO EXPLAIN WHY ITY WASN'T.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351040August 24, 2020
FUEL/PROPULSION SYSTEM
AFTER REFUELING MY MOTORCYCLE, AND DRIVE OFF THE GAS STATION, I STARTED TO NOTICE A STRONG GAS SMELL WHILE THE VEHICLE WAS IN MOTION. I RODE FOR AROUND 10 MILES WITH IT. AFTER I PULLED OVER TO MY HOME'S DRIVEWAY, AND KEPT THE MOTOR RUNNING WITH THE BIKE IN THE SIDE STAND, I NOTICE A STRONGER SMELL AND SOME SMOKE COMING FROM THE EXHAUST PIPES. WHEN I LOOKED INTO THE LEFT SIDE PANEL OF THE BIKE, I NOTICE FUEL LEAKING OUT FROM THE QUICK DISCONNECT COUPLING AND DRIPPING OVER THE GAS PUMP FLANGE, ALL THE WAY DOWN TO THE EXHAUST PIPE. I IMMEDIATELY SWITCH OFF THE ENGINE AND LET THE BIKE TO COOL OFF. THE FUEL LEAK WAS ENOUGH TO CREATE A SMALL PUDDLE ON THE FLOOR. CERTAINLY, IT COULD HAVE CAUGHT FIRE SHOULD HAVE I NOT NOTICED THAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343826August 7, 2020
SERVICE BRAKES
REAR BRAKE FAILS DUE TO AIR IN THE SYSTEM WHILE RIDING. NO FLUID LEAKS FOOT PEDAL BECOMES SOFT THEN NO BRAKE AT ALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331074June 26, 2020
POWER TRAIN
DEALER NOTIFIED ME THAT A "FLOATING SHAFT" EXISTS IN THE GEARBOX, MEANING THE SHAFT MOVES BACK AND FORTH AXIALLY, AS OPPOSED TO RADIALLY. THIS IS TYPICALLY CAUSED BY INCORRECT TORQUE PROCEDURES OR A DESIGN FLAW TO THE NUT HOLDING THE CLUTCH BASKET ON THE SHAFT. THE NUT WOULD LOOSEN, AND CAUSES THE SHAFT TO START MOVING BACK AND FORTH. CATASTROPHIC FAILURE COULD RESULT IN DEATH OR SERIOUS INJURY AS IT CAN LOCK THE REAR WHEEL DURING HIGHWAY SPEEDS IN TRAFFIC. THE "FLOATING SHAFT" ISSUE IS DUE TO NO FAULT OF THE RIDER/OWNER. APPARENTLY, THIS SAME ISSUE HAS OCCURRED ON MANY OTHER MODELS OF BMW MOTORCYCLES BELOW 30K MILES, AND BMW MOTORRAD USA ON MANY OCCASIONS HAVE NOT PROVIDED A NEW GEARBOX FOR OTHER OWNERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331078June 26, 2020
SUSPENSION
LEAKS DETECTED ON BOTH LEFT AND RIGHT FORKS/SUSPENSION. REQUIRES REPLACING THE FORK SEALS AND REBUILDING THE FORKS WHEN THE MOTORCYCLE HAS LESS THAN 26,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330893June 25, 2020
FUEL/PROPULSION SYSTEM
RECALL WORK WAS DONE IN 2014. NEW PART FAILED 2020 AND BMW SAYS ONLY 2 YEAR WARRANTY ON RECALL PART. THAT'S ACCORDING TO BMW SERIVICE AS WELL AS BMW OF WESTERN OREGON. THE FUEL LEAKS ONTO THE ENGINE AND EXHAUST. FIRE AND LIFE HAZARD!!!! FAILURE LEAKS FUEL ON ENGINE AND EXHAUST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324091May 11, 2020
WHEELS
UPON INSPECTION, I DISCOVERED 4 OF THE 5 WHEEL MOUNTING HOLES IN THE ALUMINUM REAR WHEEL FLANGE ARE CRACKED. I HAVE READ ABOUT MANY PEOPLE HAVING THIS ISSUE WITH THIS MODEL VEHICLE. I'VE STOPPED RIDING UNTIL IT IS FIXED BECAUSE IT COULD BREAK CAUSING AN ACCIDENT WHICH COULD LEAD TO INJURY OR DEATH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322263April 26, 2020
WHEELS
AFTER NOTICING A SMALL AMOUNT OF EXCESSIVE MOVEMENT IN THE REAR WHEEL WHEN RIDING THROUGH TURNS, I GOT HOME AND INSPECTED THE AREA AND FOUND CRACKS IN THE ALUMINUM REAR WHEEL FLANGE AT THE WHEEL MOUNTING HOLES. AFTER RESEARCHING THE ISSUE, I DISCOVERED THIS IS A RECALLED PART UNDER RECALL CAMPAIGN 15V-141. THE RECALL INSTRUCTS REPLACING THE ALUMINUM FLANGE WITH A NEW STEEL FLANGE. FURTHERMORE, ASSOCIATED SERVICE BULLETINS 3300115(007) AND 3300115(007)R3 DISPLAY IMAGES OF THE RECALLED ALUMINUM FLANGE FOR EASY IDENTIFICATION AND INSTRUCTS DEALERSHIPS TO REPLACE THE ALUMINUM FLANGE WITH A NEW STEEL ONE, EVEN IF NO CRACKS ARE PRESENT. MY FLANGE DOES MATCH THE IMAGES IDENTIFYING IT AS THE ALUMINUM FLANGE IN QUESTION. ALSO, TO BE THOROUGH, I PLACED A MAGNET ON THE FLANGE, AND IT DID NOT STICK. IT WOULD HAVE STUCK TO A STEEL FLANGE. ACCORDING TO THE DETAILS OF THE RECALL ON THE NHTSA SITE, THE RECALL DOES COVER THE YEAR AND MODEL OF MY VEHICLE, BUT, WHEN I RESEARCH MY VIN, THE RECALL DOES NOT SHOW UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315742March 2, 2020
ENGINE, FUEL/PROPULSION SYSTEM
LEAKING FUEL FLANGED, THE MATERIAL IS MADE OF PLASTIC AND PRONE TO BREAKING THAT CAN CAUSE FUEL TO LEAK TO THE ENGINE THEN IGNITING THE FUEL THAT WILL START ENGINE FIRE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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