BMW 535xi Complaints

144 consumer complaints on file.

#10560885January 21, 2014
POWER TRAIN
EXPERIENCING HARD BUMP WHEN BRAKING, HARD SHIFTS IN SPORT MODE, SLOW TO ENGAGE IN REVERSE AND HUNTING FOR THE RIGHT GEAR WHEN COASTING. THIS DELAYED AND JERKY RESPONSE PRESENTS A SEVERE DRIVING RISK AND DANGER AS THE VEHICLE BEHAVIOR IS UNPREDICTABLE AND INCONSISTENT. THESE ARE COMMON SYMPTOMS OF A KNOWN MECHATRONICS FAILURE, HOWEVER BMW REFUSES TO FIX THIS UNTIL A CODE IT THROWN. UNFORTUNATELY THE SAFETY OF MY FAMILY SHOULD NOT REQUIRE A CODE!!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10560665January 20, 2014
TIRES
I PURCHASED A 2011 BMW 535I XDRIVE VEHICLE WITH GOODYEAR EAGLE LS RUNFLATS 245/40 R19. THE CAR HAS ONLY 19,000 MILES AND FROM THE DAY THAT I PURCHASED IT (IN FEB 2011), I HAVE HAD TO REPLACE THE FRONT TIRES 8 TIMES AND RECENTLY THE REAR TIRES 2 TIMES. A TOTAL OF 10 TIRE REPLACEMENTS. SOME REPLACEMENTS WERE DUE TO BUBBLES ON SIDEWALLS. THE OTHERS WERE DUE WHAT APPEARED TO BE CUTS ON THE INSIDE/OUTSIDE SIDEWALLS. I HAVE SPOKEN TO MANY BMW OWNERS OF SIMILAR VEHICLE AND EVERYONE IS RUNNING INTO THE SAME PROBLEM. GOODYEAR INITIALLY WAS REPLACING MY TIRES AT NO CHARGE BECASUE THEY TIRE DAMAGE ALWAYS WAS WITHIN TIRE WARRANTY WINDOW UNTIL LAST YEAR WHEN THEY CHANGED THEIR ROAD HAZZARD WARRANTY POLICY AND NO LONGER COVER THE EXPENSE. THESE ARE VERY EXPENSIVE TIRES. SOMETHING HAS TO BE DONE ABOUT THESE TIRES..... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10560707January 20, 2014
VEHICLE SPEED CONTROL, ENGINE
WHILE DRIVING THE 2008 BMW 535XI, THERE WAS A LOUD SOUND FROM THE ENGINE. A MESSAGE APPEARED "CAR OVERHEATED" AND THE CAR STOPPED IN THE MIDDLE OF THE ROAD. THE WATER PUMP FAILED WITH ABSOLUTELY NO WARNING. THE ACCELERATION WOULD NOT WORK AT ALL AND THE CAR WAS ESSENTIALLY INOPERABLE. IT WAS A VERY DIFFICULT SITUATION WITH VEHICLES APPROACHING ME FROM BEHIND ESPECIALLY WITH NO SHOULDER SPACE AVAILABLE TO PULL THE CAR OVER. I MANAGED TO TURN ONT HE HAZARD LIGHTS AND BARELY MANAGED TO ESCAPE THIS SITUATION WITHOUT AN INCIDENT. THE VEHICLE WAS TOWED TO A DEALER AND I WAS INFORMED THAT THE AUXILIARY WATER PUMP HAD FAILED AND WILL HAVE TO REPLACE IT, THE COST OF WHICH WOULD BE AT LEAST $1,200. WHEN I LOOKED UP ON THE INTERNET REGARDING THIS ISSUE, I HAVE SEEN MANY INDIVIDUALS COMPLAINING ABOUT THE WATER PUMP IN LESS THAN AS LITTLE AS 30,000 MILES. I ALSO STUMBLED ONTO A NHTSA RECALL CAMPAIGN (NO. 11V-521: "ELECTRIC AUXILIARY WATER PUMP") ON CERTAIN 2008 BMW 5-SERIES. I WAS SHOCKED TO KNOW THAT MY VEHICLE WAS NOT INCLUDED IN THIS CAMPAIGN NUMBER. WHAT TYPE OF QUALITY CHECKS ARE THESE PUMPS SUBJECTED TO? I HAVE HEARD OF MANY SUCH INSTANCES WITH THIS YEAR, MAKE AND MODEL. MOST OTHER VEHICLES HAVE WATER PUMPS LASTING OVER 100,000 MILES AND WELL BEYOND. WHY HASN'T BMW ISSUED A RECALL? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10560129January 15, 2014
POWER TRAIN
THE CAR HAS BEEN REPLACED A PUMP SENSORS 40 DAYS AGO BECAUSE OF THE ENGINE MALFUNCTION ,AND TWO WEEKS AGO WHILE STARTED IN COLD WEATHER, IT WAS SHAKING AND THE ENGINE LIGHT ON. THE DEALER CHECKED AND SAID THAT IT IS THE INJECTOR PROBLEM AND RECOMMEND TO CHANG ALL 6 INJECTORS. BUT THE INJECTORS HAVE BEEN CHANGED AT THE MILEAGE OF 27,000 IN 2010. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557118December 23, 2013
STRUCTURE:BODY:TAILGATE:HINGE AND ATTACHMENTS, ELECTRICAL SYSTEM, VISIBILITY/WIPER
I DISCOVERED MULTIPLE SEVERED WIRES IN THE TAILGATE/REAR WINDOW WIRING HARNESSES. THROUGH RESEARCH ONLINE I HAVE FOUND THIS IS A COMMON PROBLEM WITH THIS VEHICLE OVER SEVERAL MODEL YEARS - SEARCH FOR BMW E61 TAILGATE WIRING PROBLEMS. THE FAILURES ARE CAUSED BY A POOR DESIGN WHERE THE WIRES ENTERING THE HINGE GUIDES (4) FOR THE GLASS AND TAILGATE ARE REPEATEDLY FLEXED AT A SHARP ANGLE UNTIL THE INSULATION, THEN THE COPPER WIRE BREAKS. SAFETY ISSUES - POSSIBLE ELECTRICAL SHORT CIRCUIT LEADING TO FIRES (HIGHEST LOAD IS FOR REAR DEFROSTER); LIGHTING FAILURES (REAR HIGH BRAKE LIGHT, LICENSE PLATE LAMPS AND OTHERS); REDUCED VISIBILITY DUE TO LOSS OF WIPER/WASHER/DEFROSTER; REAR GLASS LATCH OPENING WHILE UNDERWAY, POSSIBLY RESULTING IN LOSS OF CARGO OR INGRESS OF EXHAUST FUMES. THIS IS NOT AN EASILY REPAIRED PROBLEM. IT WOULD BE BEYOND THE CAPABILITIES OF ALL BUT A SKILLED MECHANIC WITH PROPER TOOLS. I DISCOVERED IT WHEN THE REAR WIPER AND REAR WINDOW DEFROSTER STOPPED WORKING. AS I INVESTIGATED I FOUND THE BROKEN WIRES, ALONG WITH SEVERAL OTHERS WITH BROKEN INSULATION, SOME WITH BROKEN COPPER STRANDS." *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546418October 1, 2013
SERVICE BRAKES, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THE REAR RIGHT TAIL LIGHT STOPPED FUNCTIONING CORRECTLY, AND THE BRAKE LIGHT, THE RUNNING LIGHT, THE REVERSE LIGHT, AND THE BLINKER STOPPED WORKING. THIS CREATED MANY POTENTIAL ACCIDENTS AS ONCOMING DRIVERS COULD NOT PROPERLY SEE ME REVERSING OR TURNING RIGHT. THERE IS AN ACTIVE RECALL FOR THE ISSUE AND BMW IS REPLACING THE REAR TAIL LIGHTS FOR VIN'S THAT THE GOVERNMENT HAS IDENTIFIED AS HAVING THE ISSUE. MY VEHICLE HAS THE ISSUE. BMW REFUSED TO REPLACED THE TAIL LIGHT THAT HAS PERMANENT LOSS OF FUNCTIONALITY. I WAS FORCED TO PAY OUT OF POCKET FUNDS FOR THE ITEM THAT HAS A RECALL AND BMW NORTH AMERICA HAS REFUSED TO ASSIST IN THIS MATTER. I SPOKE TO [XXX] AT BMW NORTH AMERICA, HE IS A CUSTOMER RELATIONS SUPERVISOR, AND HIS CONTACT INFORMATION IS IN THE BMW CASE FILE WITH ID LAST 7 DIGITS OF MY VIN. HE INDICATED THAT BMW WILL NOT DO ANYTHING UNLESS THE GOVERNMENT FORCES THEM TO BY PROVIDING THE VIN NUMBER TO THEM AS AN EFFECTED VEHICLE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536488August 21, 2013
SERVICE BRAKES
ON SUNDAY, AUG. 11, 2013 WHILE TRAVELING IN HEAVY STOP AND GO TRAFFIC ON I-90W, MASS. PIKE NEAR EXIT 10A, TRAFFIC ABOUT 100 YARDS AHEAD STOPPED IN THE TRAVEL LANE. I TAPPED THE BRAKES WITH NO RESPONSE AND PROCEEDED TO APPLY ADDITIONAL PRESSURE, AGAIN NO RESPONSE. MY NEW BMW CRASHED, AT ABOUT 40 MPH, INTO THE REAR OF A VEHICLE IN MY TRAVEL LANE PUSHING THAT VEHICLE INTO THE VEHICLE AHEAD OF IT CAUSING A FOUR CAR CHAIN REACTION ACCIDENT. NO ONE IN THE OTHER THREE CARS CLAIMED TO BE INJURED. MY WIFE RIDING IN THE FRONT PASSENGER SEAT SUSTAINED A CONTUSION, DEPLOYED AIRBAG, ON HER LEG BELOW HER KNEE AND A CHEST PAIN. BOTH DRIVER AND PASSENGER WERE WEARING SEAT BELTS. ALL AIRBAGS (6) IN THE FRONT SEAT COMPARTMENT DEPLOYED.THE WEATHER WAS SUNNY WITH NO PRECIPITATION AND THE ROADWAY WAS DRY. INITIAL APPRAISAL OF THE BMW DAMAGE IS $18,000+ WITH SUPPLEMENTAL APPRAISALS DUE ON THE ENGINE COMPARTMENT WHEN AUTO BODY EXPERTS CAN RAISE THE HOOD....UPDATED 09-26-13 *BF UPDATED 09/26/2013 *JS *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10520703June 19, 2013
TIRES, WHEELS
THREE TIRES HAD LARGE BUBBLES, FIRST TIRE AT 11,000, TWO MORE AT 12,000. TIRES WERE ORIGINAL FOR A 2012 BMW 535XI SPORT. TIRES WERE "GOODYEAR EAGLE LS-2 RUNONFLAT 245/40R19" TIRES HAVE GENTLE USE, 99% FREEWAY DRIVING ON GOOD ROADS. TIRES ARE VERY DANGEROUS AND MUST BE RECALLED. BMW KNOWS THIS BECAUSE THEY QUICKLY REPLACED THEM WITH MICHELIN'S AT PRORATED COST. PLEASE TAKE ACTION TO RECALL THESE TIRES! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10519949June 15, 2013
ELECTRICAL SYSTEM
WARNING LIGHTS CAME ON WHILE DRIVING THE CAR. WINDSHIELD WIPERS STARTED GOING ON (WITHOUT BEING TURNED ON). BRAKE AND TAIL LIGHTS FAILED INTERMITTENTLY. GAUGES ALL WENT TO ZERO INTERMITTENTLY WHILE DRIVING. SUNROOF WOULDN'T CLOSE. DROVE TO DEALER. DIAGNOSED AS ELECTRICAL SYSTEM COMPONENTS SUBMERGED IN REAR OF CAR DUE TO BLOCKED SUNROOF DRAIN. THE SAME ISSUE WAS REPAIRED A YEAR PRIOR. THIS TIME TO LIABILITY ASSUMED BY MANUFACTURER OR DEALER BECAUSE OF "OUTSIDE FORCE" (RAIN). $9,500 REPAIR ESTIMATE. APPEARS TO BE A COMMON PROBLEM/ FLAW WITH THE MODEL. DEALER DID NOT APPEAR TO DO A CHECK OF THE DRAINAGE SYSTEM WHILE CAR WAS IN FOR ROUTINE SERVICE A MONTH BEFORE THE INCIDENT. NO LOSS OF STEERING OR ENGINE WHILE DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10519585June 12, 2013
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THE REAR RAIL LIGHT WARNING STARTED FLASHING INTERMITTENTLY AND THEN REAR TAIL LIGHT PERMANENTLY FAILED. INSPECTION OF REAR TAIL LIGHT SHOWED MELTING OF PLASTIC AROUND GROUND WIRE CONNECTION TO LIGHTING ASSEMBLY AND DAMAGE TO BOTH LIGHT ASSEMBLY AND THE WIRING. QUICK INTERNET SEARCH REVEALED THAT THIS WAS A VERY COMMON PROBLEM IN BMWS DUE TO INADEQUATE CAPACITY OF GROUND WIRING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10516068June 10, 2013
POWER TRAIN, ENGINE, EQUIPMENT ADAPTIVE/MOBILITY
WHEN ACCELERATING FROM A STOP THERE IS A VERY NOTICEABLE THROTTLE RESPONSE LAG OF OVER 1 SECOND BEFORE THE VEHICLE STARTS MOVING . IF YOU ARE NOT AWARE OF THIS BEHAVIOR WHEN DRIVING THE VEHICLE THIS IS A MAJOR SAFETY HAZARD WHEN PULLING INTO OR OUT OF INTERSECTIONS. IT IS AS IF THE VEHICLE DOES NOT KNOW WHICH GEAR TO USE AND TRIES TO START OUT IN SECOND GEAR, THEN WHEN THE CAR DOESN'T START MOVING THE DRIVER PRESSES THE ACCELERATOR DOWN FURTHER UNTIL FINALLY THE SOFTWARE IN THE COMPUTER DECIDES TO DOWNSHIFT INTO FIRST GEAR AND THEN THE CAR TAKES OFF LIKE A ROCKET, WHICH IS ALSO VERY DANGEROUS IF YOU ARE NOT EXPECTING IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10512666May 18, 2013
TIRES, TIRES:SIDEWALL
2012 BMW 535 XDRIVE 27000 MILES. 2.5 INCH BUBBLE ON RIGHT FRONT SIDEWALL, CRACK ON SIDEWALL OF REAR TIRE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508517April 17, 2013
WHEELS
WITHIN THE FIRST MONTH OF OWNING THE VEHICLE I HAD TWO BUMPS IN THE SIDEWALL OF MY TIRES (GOODYEAR EAGLE LS2 LOW PROFILE RUN FLAT). OVER THE LAST 20 MONTHS OF OWNING THE VEHICLE I HAVE REPLACED APPROXIMATELY 12 TIRES. I PURCHASED THIS 5-SERIES BECAUSE I HAD SUCH A GOOD EXPERIENCE WITH MY PRIOR 5-SERIES VEHICLE WHICH WAS THE PRIOR DESIGN 2008 WITHOUT THESE TIRES. I DID NOT REPLACE A SINGLE TIRE OVER THE COURSE OF A THREE YEAR LEASE WITH MY PRIOR VEHICLE. THESE TIRES MUST BE DEFECTIVE IN THEIR DESIGN BECAUSE THEY DO NOT APPEAR TO BE FIT FOR USE ON THIS VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508268April 15, 2013
SERVICE BRAKES
TL* THE CONTACT OWNS A 2006 FORD ESCAPE. THE CONTACT STATED THAT THE BRAKE PEDAL BECAME STIFF AND THE VEHICLE FAILED TO RESPOND TO DECELERATION ATTEMPTS. THE CONTACT APPLIED THE EMERGENCY BRAKE TO STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS INFORMED THAT THE BRAKE BOOSTER WAS FULL OF MOTOR OIL AND NEEDED TO BE REPLACED ALONG WITH THE VACUUM PUMP. THE VEHICLE WAS REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 62,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504968March 29, 2013
VISIBILITY
I NOTICED THAT WHEN I DRIVE WITH THE SUNROOF COVER OPEN, NOT THE ACTUAL WINDOW, THERE IS A LOUD WHISTLING SOUND IN THE CAR. IT SOUNDS LIKE AN AIR GAP OR SOMETHING. WHEN I CLOSE THE SUNROOF COVER, IT IS NOT AS LOUD, BUT YOU CAN STILL HEAR WIND HOWLING. I KNOW THERE AREN'T ANY LEAKS BECAUSE WHEN IT RAINS, THERE IS NO WATER COMING INTO MY CAR. I'M CONFUSED ABOUT WHAT IS GOING ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504967March 29, 2013
ELECTRICAL SYSTEM, WHEELS
I HAVE THREE FAULTS, 1- TRUNK OPENS RANDOMLY, 2 - RDC UNIT IN TRUNK FLOODED BECAUSE TRUNK OPENED, 3 - BATTERY DISCHARGES. I NOTICED A FEW TIMES AFTER RETURNING TO MY CAR, THE TRUNK OPENED ON ITS OWN. I ALWAYS LOCK MY CAR AND WHEN I WALK AWAY, I MAKE SURE THAT THE TRUNK IS CLOSED. WHEN I RETURN TO MY CAR, THE TRUNK IS RANDOMLY OPENED. ONE DAY, WHEN IT WAS RAINING, THIS OCCURRED AND DRENCHED MY ENTIRE TRUNK. I DRIED THE TRUNK OUT AND STARTED DRIVING THEN I NOTICED THE TPMS STARTED FAILING. AFTER CHECKING ALL THE TPMS ANTENNAS ON MY CAR, I FOUND OUT THAT THERE WAS A UNIT IN THE TRUNK. THIS UNIT WAS IN THE BASE OF THE TRUNK WITH NO VENTILATION. MY RDC UNIT WAS SUBMERGED IN WATER ALONG WITH MY BLUETOOTH SYSTEM. THE RDC UNIT FAILED AND I NOTICE THE BLUETOOTH SYSTEM HAS BEEN GOING IN AND OUT NOW. MY BATTERY ALSO SHOWS HIGH DISCHARGE AND I HEAR RANDOM BEEPING WHEN I AM DRIVING. THIS IS A HUGE DESIGN FLAW ON SO MANY LEVELS. I HAVE PAID MONEY TO FIX THE RDC UNIT, BUT IT IS HARD TO REPLICATE THE TRUNK RANDOMLY OPENING AND THE BEEPING SOUND HAPPENS RANDOMLY WHEN I AM DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504111March 22, 2013
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2008 BMW 535XI. THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS, THE BRAKE PEDAL WAS ENGAGED AND THE EXTERIOR BRAKE WARNING INDICATOR DISPLAYED ON THE INSTRUMENT PANEL INDICATING THE PASSENGER'S SIDE BRAKE LIGHT WAS INOPERABLE. ON A SEPARATE OCCASION BOTH THE LEFT TURN SIGNAL AND PASSENGER'S SIDE EXTERIOR BRAKE LIGHT FAILED TO OPERATE WHEN THE BRAKE PEDAL WAS ENGAGED AND A WARNING MESSAGE DISPLAYED AT THE SAME TIME. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE ELECTRICAL CONTACT ASSEMBLY WAS REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 56,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10502460March 12, 2013
TIRES
TL* THE CONTACT OWNS A 2012 BMW 535 XI EQUIPPED WITH GOODYEAR EAGLE LS2 TIRES, SIZE 245/40/R19. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH OVER A POT HOLE, THE FRONT DRIVER'S SIDE TIRE EXPLODED. THE VEHICLE WAS TOWED TO THE DEALER AND WAS REPAIRED WITH A NEW FRONT DRIVER'S SIDE TIRE. THE MANUFACTURER WAS CONTACTED AND ADVISED HER THAT THE TIRES WERE RUN FLAT TIRES AND WERE MADE THINLY. THE FAILURE AND CURRENT MILEAGE OF THE TIRE WAS APPROXIMATELY 600. THE FAILURE AND CURRENT MILEAGE OF THE VEHICLE WAS APPROXIMATELY 9,000. THE DOT NUMBER WAS NOT AVAILABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10500629February 27, 2013
ENGINE
TL* THE CONTACT OWNS A 2008 BMW 535XI. THE CONTACT STATED THAT WHILE DRIVING AT UNKNOWN SPEEDS, THE ENGINE HIGH TEMPERATURE WARNING MESSAGE APPEARED AND THE VEHICLE LOST ACCELERATION POWER. THE VEHICLE WAS TOWED TO A DEALER AND THE CONTACT WAS INFORMED THAT THE AUXILIARY WATER PUMP HAD FAILED. THE CONTACT WAS ALSO INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V521000 (ENGINE AND ENGINE COOLING). THE FAILURE AND CURRENT MILEAGES WERE 50,056.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10496821February 8, 2013
FUEL/PROPULSION SYSTEM
IT WAS 530AM AND WE WERE TRAVELING ON THE INTERSTATE. MY HUSBAND WAS DRIVING, AND I WAS IN THE PASSENGER SEAT. FEW CARS ON THE ROAD.OUT OF NO WHERE WE HEAR A LOUD BOOM COMING FROM WHAT SOUNDS THE BACK OF THE CAR. AFTER THE BOOM NOTHING HAPPENED FOR ABOUT 2 MINUTES. THEN THE CAR HAD A MESSAGE OF "DRIVE TRAIN ISSUE DRIVE MODERATELY" THEN THE CAR COMPLETELY STALLED ON THE HIGHWAY. WE COASTED TO THE SIDE OF THE ROAD, AND CALLED THE ILLINOIS STATE POLICE. THEY ARRIVED WITHIN TWENTY MINUTES OF OUR CALL. AS THE OFFICER PULLED UP, AND WE EXPLAINED WHAT WE THOUGHT HAPPENED HE EXPRESSED THAT HE DIDN'T SEE ANYTHING AT ALL IN THE ROAD (HE WAS TRAVELING IN THE SAME DIRECTION AS WE WERE). WE HAD TO HAVE THE CAR TOWED TO THE NEAREST BMW DEALERSHIP WHICH WAS KIMBERLY BMW IN DAVENPORT, IA. WE RENTED A CAR AND CONTINUED TO CHICAGO SO WE RENTED A CAR AND CONTINUED OUR TRIP. A COUPLE OF DAYS LATER WE RECEIVED A CALL FROM KIMBERLY BMW AND THEY STATED THAT THE GAS TANK BLADDER HAD BEEN PUNCTURED, AND THAT IT WAS OUR FAULT NOT A MANUFACTURERS DEFECT?? WE HIT NOTHING, WE SAW NOTHING, THERE WAS NO SIGN OF ANY DAMAGE TO INSINUATE THAT WE HIT SOMETHING OTHER THAN THE "PUNCTURED GAS TANK". KIMBERLY BMW SAID THEY TOOK PICTURES. WE REPEATEDLY ASKED THEM TO BE EMAIL, TEXT MESSAGE, ANY MEANS NECESSARY SO WE COULD TAKE A LOOK AT THE PICTURES. WE DEMANDED THAT THE PUNCTURED TANK BE LEFT FOR OUR INSPECTION UPON PICKING UP THE CAR, AND WE NEVER RECEIVED IT. UPON CALLING BMW THEY STUCK BY KIMBERLY BMW STATING KIMBERLY BMW HAS "PICTURES" AND LEFT IT AT THAT. NO ONE FROM BMW CAN SAY THAT THEY HAVE ACTUALLY SEEN THE PICTURES. I TRULY BELIEVE THEY ARE COVERING UP A DEFECT IN THE GAS TANK OF THE VEHICLE. WE PAID THE MONEY TO HAVE THE CAR FIXED. ITS NOT AT ALL ABOUT THE MONEY IT IS ABOUT THE SAFETY OF MY FAMILY AND THE MOTORIST AROUND US. OUR CONCERNS HAVE FELL ON DEAF EARS. I HOPE YOU CAN HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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