BMW 328i Complaints (2010)

155 consumer complaints on file.

#10818589January 7, 2016
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC), WHEELS
TL* THE CONTACT OWNS A 2010 BMW 328I CONVERTIBLE. THE CONTACT STATED THAT THE CHECK ENGINE AND SERVICE AIR BAG WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE AIR BAG AND RESTRAINT SYSTEM MALFUNCTIONED AND THE VEHICLE NEEDED AN OIL CHANGE. THE VEHICLE WAS REPAIRED; HOWEVER, THE VEHICLE BEGAN MAKING AN ABNORMAL NOISE FROM THE ENGINE. PRIOR TO THE FAILURE, THE VEHICLE SHOOK ABNORMALLY AND HAD ABNORMAL TIRE WEAR. THE VEHICLE WAS TAKEN TO THE DELEAR WHERE IT WAS DIAGNOSED THAT VEHICLE NEEDED NEW TIRES AND AN ALIGNMENT. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE LUG NUT WHEEL BOLTS WERE LOOSE, THE VEHICLE NEEDED NEW TIRES AND AN ALIGNMENT. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 47,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10817264December 31, 2015
ENGINE
WHILE DRIVING MY VEHICLE FROM WORK, I WAS AT A RED LIGHT WHEN MY VEHICLE STARTED MAKING A RATTLING NOISE AND CUT OFF. IT WASN'T IN MOTION AT THIS POINT AND IT WOULDN'T START AFTER CUTTING OFF. I HAD IT TOWED TO A MECHANIC SHOP TO HAVE IT CHECKED OUT. THEIR REPORT WAS DETERMINED THAT IT WAS THE TIMING CHAIN, SO I HAD I TOWED TO THE NEAREST BMW DEALERSHIP (TOM BUSH BMW ON ATLANTIC BLVD),WHERE THEY CURRENTLY HAVE IT. RIGHT NOW, JUST TO OPEN THE ENGINE TO SEE THE EXTENT OF THE DAMAGE IS A $700 LABOR DIAGNOSTIC TEST, WHICH IS RATHER PRICEY!!!. I SAW THAT THERE IS A RECALL ON SOME OF THEIR OTHER BMW VEHICLES CONCERNING THE TIMING CHAIN AND I WOULD LIKE TO KNOW IF THE 3 SERIES IS A PART OF THAT RECALL?? MY VEHICLE IS ONLY 5 YEARS OLD AND SHOULDN'T BE HAVING PROBLEMS WITH THE TIMING CHAIN. YOUR ASSISTANCE IS GREATLY APPRECIATED. THANKS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10817288December 31, 2015
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC), STEERING
TAKATA RECALL ON DECEMBER 25, 2015 AT APPROXIMATELY 5:20 A.M. MY 2010 328I BMW SKIDDED OFF HWY 99 SOUTHBOUND GOING TOWARDS LAX. VEHICLE SKIDDED AS CAUSED BY THE BLACK ICE ON ROAD, RESULTING IN US CRASHING INTO THE LEFT GUARD RAIL. MY MOTHER AND I FELT THE ENTIRE IMPACT OF VEHICLE . I, AS THE DRIVER, HIT MY HEAD ON THE DRIVER SIDE WINDOW CAUSING SEVERE WHIPLASH AND A SPRAINED NECK. I HAD TO CRAWL OUT OF THE VEHICLE BECAUSE I WAS TRAPPED INSIDE, DUE TO IMPACT OF CRASH BEING ON THE LEFT SIDE OF VEHICLE. ONCE CHP ARRIVED, MY CAR WAS TOWED OFF THE HWY. THE BMW'S AIRBAGS DID NOT DEPLOY AT THE TIME OF IMPACT CAUSING ME SEVERE NECK AND HEAD INJURIES. I WAS TRAVELING 65 MPH, NO HIGHER THAN SPEED LIMIT. WANT TO KNOW WHY AIRBAGS DID NOT DEPLOY AND IF MY NECK AND HEAD INJURIES COULD HAVE BEEN AVOIDED . I HAVE HOSPITAL DOCUMENTS IF NECESSARY.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10749990August 20, 2015
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2010 BMW 328I. WHILE DRIVING AT 45 MPH, THE VEHICLE STALLED. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE SERVICE ENGINE SOON WARNING LIGHT ILLUMINATED AFTER THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO A DEALER WHO DIAGNOSED THAT ONE OF THE FUEL LINES FRACTURED AND THAT THE FUEL LINES AND FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10682114February 9, 2015
ENGINE, VEHICLE SPEED CONTROL, POWER TRAIN
WHILE DRIVING TO WORK ON THE INTERSTATE MY CAR BEGAN TO HESITATE AND WOULD NOT ACCELERATE. THE FOLLOWING DAY THE CHECK ENGINE LIGHT CAME ON AND THE PROBLEMS WITH HESITATION BECAME WORSE AND THE CAR WOULD NOT GO OVER 50 MILES PER HOUR ON THE HIGHWAY AND WOULD ALMOST STALL WHEN I CAME TO A STOP. TOOK CAR IN FOR SERVICE AND THEY STATED THAT THERE WAS A FAILINING IGNITION COIL IN CYLINDER #3 WHICH WAS REPLACED. ON 11/28 THE CAR STARTING DOING THE SAME THING. I HAD TO TAKE IT TO A DIFFERENT DEALERSHIP THAT WAS CLOSER TO MY WORK BECAUSE THE CAR WOULD NOT ACCELERATE ON THE HIGHWAY AND I FELT VERY UNSAFE. AT THIS TIME THE CAR HAS 53440 MILES ON IT. RIGHT OUT OF WARRANTY! I CALLED BOTH DEALERSHIPS AND COME TO FIND OUT THIS IS A KNOWN ISSUE WITH THIS MODEL BMW. I WAS CHARGED $681.06 FOR A KNOWN ISSUE AND THIS BEING THE 2ND TIME MY CAR HAS HAD THIS ISSUE. THIS TIME THE FAILURE WAS IN CYLIDERS 2 AND 6! AND WAS TOLD TO PAY TO REPLACE ALL AS THEY WILL CONTINUE TO FAIL! I CONTACTED THE DEALERSHIP BMW OF TOWSON AND NEVER RECEIVED A RETURN CALL. I SHOULD NOT HAVE BEEN CHARGED FOR THIS SERVICE AS BMW OF CATONSVILLE WOULD HAVE DONE THE REPLACEMENT FOR FREE AS THIS IS A KNOWN ISSUE WITH THIS CAR. I COULDNT DRIVE ALL THE WAY TO BMW OF CATONSVILLE BECAUSE MY CAR WOULD NOW ACCELERATE ON THE HIGHWAY. I AM CONTINUING TO LOOK FOR A REFUND OF $681.06 AS I SHOULD NOT HAVE BEEN CHARGED FOR SOMETHING THAT BMW SHOULD HAVE RECALLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668414December 26, 2014
ENGINE
I STARTED MY CAR AND BEGIN PULLING OUT OF MY PARKING SPOT. WHEN I SHIFTED FROM REVERSE TO DRIVE AND PULLED MY FOOT OFF THE BRAKE TO PUSH THE ACCELERATOR, THE ENGINE REDUCED POWER SIGNIFICANTLY, STALLED, AND THE CAR DIED ON ME WITHIN A FEW SECONDS. THERE WERE SEVERAL MESSAGES THAT APPEARED ONCE THE ENGINE HAD DIED INCLUDING "ENGINE MALFUNCTION", "SERVICE ENGINE SOON" AND "DSC - REDUCED DRIVABILITY". THE LATTER STATED THAT IT WAS STILL SAFE TO DRIVE THE CAR THOUGH CAUTION SHOULD BE USED. HOWEVER, WHEN I TRIED RE-STARTING THE ENGINE, IT WOULD CRANK AND SOUNDED LIKE IT WAS TRYING TO START, BUT WOULD NOT ACTUALLY START. FORTUNATELY I WAS ABLE TO GET A FEW PEOPLE IN THE AREA TO PUSH ME SAFELY OUT OF THE ACTIVE TRAFFIC LANE I WAS STALLED IN INTO A PARKING SPOT. THE CAR WAS TOWED TO THE NEAREST BMW DEALERSHIP WHERE CAUSE OF ISSUE IS STILL BEING DIAGNOSED; SO I STILL DO NOT KNOW ROOT CAUSE FOR THIS MALFUNCTION. LUCKILY I WAS IN A PARKING LOT WHEN THIS HAPPENED, HOWEVER, THE THOUGHT THAT THE ENGINE COULD JUST STOP AND DIE ON ME AT ANY POINT, SUCH AS WHEN DRIVING AT 60+ MPH ON THE FREEWAY, IS RATHER TERRIFYING. FURTHER, GIVEN THE LOW MILES AND YEARS ON THE CAR, RUNNING INTO SUCH A SERIOUS ISSUE IS RATHER UNSETTLING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10663767December 12, 2014
SEATS
VEHICLE EQUIPPED WITH KEY ACTIVATED MEMORY SEATS. WAS USING SAME KEY FOB AS ALWAYS WHEN DRIVER SEAT BEGAN TO MOVE BY ITSELF INTO VARIOUS POSITIONS, ALL WHILE AT TURNPIKE SPEED. WHEN IT FINALLY STOPPED, SEAT WAS RETURNED TO PRIOR POSITION BY DEPRESSING MEMORY BUTTON, BUT BEGAN TO MOVE AGAIN ON ITS OWN SHORTLY AFTERWARDS. THIS ISSUE HAS CONTINUED NOW FOR SEVERAL WEEKS EVEN JUST DRIVING AROUND TOWN. THERE ARE NO OPEN RECALLS OR SERVICE BULLETINS, BUT IS A KNOWN ISSUE IF YOU GO TO THE ONLINE FORUMS. THIS PROBLEM PRESENTS A CLEAR AND PRESENT DANGER AND NEEDS TO BE ADDRESSED IMMEDIATELY! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10627505August 22, 2014
ENGINE, ENGINE AND ENGINE COOLING
I RECEIVED A RECALL NOTE CAMPAIGN NO. 14V-176 VANOS ASSEMBLY BOLTS ON MY 2010 BMW 328I IN JUNE. IT IS NOW THE END OF AUGUST AND I HAVE NOT HEARD ANYTHING ABOUT REPAIRS. THE NEAREST GARAGE HASN'T THE PARTS AND SAYS NOTHING OF THE SAFETY OF MY FAULTY VEHICLE OR WHEN PARTS MAY APPEAR. I DON'T KNOW IF I CAN SAFELY DRIVE THE CAR. I NEED TO USE IT, BUT THE LETTER SAYS IT CAN CAUSE A CRASH. HOW LONG WILL THIS CRAP GO ON? I TRIED TO CONTACT BMW CUSTOMER SERVICE OVER A WEEK AGO.....NO RESPONSE. I TRIED TO CALL THE VEHICLE SAFETY OFFICE AT FED GOV.....LONG WAIT ON THE PHONE.....I CAN'T GET ANY ANSWERS FROM ANYBODY. IT'S LIKE THE WHOLE COUNTRY HAS GONE ON VACATION. WHO'S IN CHARGE? WHEN WILL MY CAR BE FIXED? CAN I DRIVE THE CAR IN THE MEANWHILE WITHOUT RISKING MY LIFE? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598742June 17, 2014
ENGINE, FUEL SYSTEM, GASOLINE
I WAS TRAVELING ON THE PA TURNPIKE NEAR THE QUAKERTOWN EXIT AT 75 MPH IN THE LEFT HAND LANE WHEN MY CAR SHUT DOWN AND CAME TO A STOP IN ACTIVE TRAFFIC. AS THE CAR WAS SHUTTING DOWN I HAD DIFFICULTY STEERING BUT WAS ABLE TO BRAKE. THERE WERE NO VISIBLE ERROR CODES OR LIGHTS TO INDICATE ISSUE. WHEN ATTEMPTING TO RESTART THE CAR, THE ENGINE WOULD ROLL BUT I WAS UNABLE TO MOVE. I CALLED 911 FOR ASSISTANCE. I WAS FORTUNATE THAT A STATE FARM HIGHWAY WORKER STOPPED TO PROTECT ME FROM HIGH SPEED TRAFFIC COMING UP BEHIND ME UNTIL I COULD BE SAFELY MOVED OFF OF THE ROAD. THE CAR WAS TOWED TO WEST GERMAN BMW IN FORT WASHINGTON, PA. COST FOR THE ABOVE SERVICE WAS PAID FOR BY BMW UNDER A "WARRANTY EXTENSION" AS THIS IS A "KNOWN ISSUE." I WAS UNAWARE OF THIS ISSUE AS NO RECALL OR SERVICE NOTICES HAVE BEEN SENT BY BMW TO INSPECT OR REPAIR FAILING FUEL LINES. I AM FILING THIS COMPLAINT BECAUSE THE ISSUES FOUND IN MY CAR ARE EXCEPTIONALLY SERIOUS AND COULD HAVE RESULTED IN A MAJOR HIGH SPEED ACCIDENT. FURTHERMORE THESE REPAIRS WILL APPEAR ON MY CARFAX AND WILL POSITION MY CAR TO OTHER BUYERS AS ONE WITH MAJOR ISSUES. DURING INSPECTION AND REPAIR PROCESS SEVERAL ISSUE WERE NOTED. 1. NO FAULTS WERE STORED IN THE VEHICLE. 2. UPON CHECKING THE FUEL PRESSURE, NONE WAS FOUND @ RAIL 3. UPON REMOVING THE FUEL TAN COVER THEY DISCOVERED THAT A HOSE POPPED OFF INSIDE THE TANK 4. AFTER REATTACHING, THEY WERE ABLE TO RESTART THE CAR, ONLY TO HAVE THE HOSE COME OFF AGAIN THE NEXT DAY AS IT WAS GOING THROUGH THE COURTESY CAR WASH 5. AFTER OPENING THE CAR AGAIN, THEY FOUND THAT THE FUEL LINE THAT WAS CLAMPED ON "LINE A" RUPTURED, FULL FUEL TANK AND ASSEMBLY REPLACEMENT WAS NECESSARY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592626May 20, 2014
TIRES, TIRES:SIDEWALL, TIRES:MARKINGS
TIRES WITH LARGE BUBBLES ON SEVERAL TIRES AFTER TIRE PURCHASE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10583503April 18, 2014
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
RECALL NOTICE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION - CAMPAIGN # 13V044000 - VEHICLE SERVICE HISTORY BY OWNER #1 4/12/10 TO 2/11/2013; 08/02/11 SERVICED FOR FUEL FILLER CAP/FUEL TANK LEAKING; 2/8/12 SERVICED FOR AIRBAG CONTROL MODULE/SAFETY ELECTRONICS SOFTWARE ERROR/INTERNAL DEVICE FAULT; 5/16/12 SERVICED FOR ROOF FUNCTIONS CENTRE FZD PERMANENT MALFUNCTION'; 06/15/12 SERVICED TIRE CONDITION AND PRESSURE MILEAGE 28,151 MILES; OWNER #2: 4/12/13-3/4/13 CAR IS PURCHASED; 4/12/13 RECALL BATTERY CABLE, DEFECT CODE 0061760300; 10/24/13 SERVICED CHECK ENGINE LIGHT ON, ENGINE MISFIRE IN CYLINDER #6- REPLACE IGNITION COIL #6: 11/20/13 SERVICED FOR MALFUNCTION NOTICE ON 11/14/13 - SELECT P POSITION BEFORE LEAVING THE VEHICLE, SELECT P POSITION FAULT IN IGNITION TRANSMISSION SELECTOR LEVER SYSTEM; HAVE SYSTEM CHECKED BY NEAREST BMW CENTER; SECOND MALFUNCTION NOTICE 11/19/13 'POSSIBLE R,N,D MAY NOT BE POSSIBLE; R,N,D, MAY NOT BE POSSIBLE, ACTIVATE RELEASE GEAR SELECTOR FOR LEVER IS NECESSARY; GEAR SHIFTER FAULTS- REPLACED GEAR SHIFTER ASSEMBLY, VANOS SOLENOIDS FAULTS - REPLACED VANOS SOLENOIDS AND VALVES; REPLACED GASKETS(3) SIB RECALL 110208; 12/2/13 VANOS FAULTS - REPLACED VANOS GEARS AND VALVE SIB RECALL 121412, BROKEN SCREW HEADS; REPLACED GASKETS (4); 1/16/14 SERVICED REPLACED FAULTY IGNITION COIL, REPLACED GASKETS (3); REPLACED CYLINDER HEAD COVER; 3/4/14 SERVICED ENGINE MISFIRE REPLACED IGNITION COILS 5,2,9,8 AND 7, BALANCED TIRES, REPLACED SPARK PLUGS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547643October 11, 2013
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2010 BMW 328I. THE CONTACT STATED THE THE TAIL-LIGHTS FAILED. THE CONTACT STATED THAT THE TAILLIGHT HARNESS WAS DEFECTIVE. THE CONTACT STATED THAT THE PREVIOUS OWNER REPLACED THE TAILLIGHT HARNESS BUT THE REPAIR DID NOT REMEDY THE ISSUE. THE CONTACT DID NOT TAKE THE VEHICLE TO THE DEALER FOR A DIAGNOSTIC TEST OR REPAIRS. THE FAILURE MILEAGE WAS 34,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10541978September 5, 2013
EXTERIOR LIGHTING
THE DRIVER SIDE TAIL LIGHT IS MALFUNCTIONING WHERE NOT ALL THE LEDS ILLUMINATE WHEN BRAKING OR USING THE TURN SIGNAL. THE TURNING SIGNAL ALSO OPERATES VERY RAPIDLY. I WAS INFORMED THAT THIS WAS NOT COVERED UNDER MY EXTENDED WARRANTY SO I CALLED BMW N.A. WHO OFFERED NO ASSISTANCE AT ALL. THIS IS A CRITICAL SAFETY COMPONENT OF THE CAR THAT IS KNOWN TO BE DEFECTIVE, ITS COST IS EXPENSIVE AND SHOULD LAST LONGER THAN THREE YEARS. SINCE IT IS AN LED TYPE LIGHT, THE ENTIRE LIGHT ASSEMBLY NEEDS TO BE REPLACED AS THERE ARE NO STANDARD BULBS THAT CAN BE REPLACE BY THE OWNER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10525450July 11, 2013
STRUCTURE
(INCIDENT #1) I BEGAN HAVING ISSUES WITH MY 2010 328I REPLACEMENT VEHICLE (INITIALLY PURCHASED 2009, BECAUSE OF WATER LEAKAGE BMW REPLACED 2009 WITH CURRENT 2010) HARDTOP, INITIALLY REPORTING SLIPPAGE OUTSIDE OF THE HARDTOP OF RUBBER TRIM HANGING OUT OF THE CONVERTIBLE TOP (SEALS) AT APPROX 17K MILES EARLY MAY 2012. ACCORDING TO THE INVOICE, THE TECHNICIAN STATED THAT THE " HARDTOP ROOF SEALS WERE DEFECTIVE. SEALS WERE REMOVED AND REPLACED AT APPROX 18K MILES AFTER A TWO WEEK WAIT TO RECEIVE REPLACEMENT PARTS ORDERED FROM THE ONLY SUPPLIER IN GERMANY". (INCIDENT #2) A YEAR LATER, MAY 2013, ONCE AGAIN I BEGAN TO EXPERIENCE DEFECTIVE PARTS AFTER HEARING THE HINGE ON THE RIGHT (PASSENGER) REAR OF MY VEHICLE MAKING A GRINDING NOISE, GRATING AGAINST THE GLASS AS THE CONVERTIBLE COLLAPSED INTO THE TRUNK COMPARTMENT OF MY VEHICLE. THIS WAS A NOISE THAT SOUNDED AS IF THE ROOF OF THE VEHICLE, UPON CLOSING WAS TRUNCATING AND COLLAPSING WITHIN ITSELF. FEARING THAT THE ROOF WOULD COLLAPSE ON ME, I EXITED THE VEHICLE AND CLOSED IT UNTIL RECEIVING SERVICE. EXTREMELY FRUSTRATED THAT I HAD ACCEPTED ANOTHER FAULTY BMW, AND UNCERTAIN HOW TO RATIONALIZE WHY THE DEFACTO EXPECTATION WOULD BE THAT THE "CONVERTIBLE" FEATURE WOULD BE THE "SAFEST FEATURE ON THE VEHICLE, AND KNOWING THAT THE "CONVERTIBLE" OPTION WAS THE MAIN REASON FOR PURCHASING THE VEHICLE MAY SOON BE MY MOST EXPENSIVE? REASON FOR WISHING I WOULD HAVE CHOSEN ANOTHER MANUFACTURER OTHER THAN BMW BASED ON MY 2009 EXPERIENCE. I HAVE BEEN CONTINUOUSLY HAUNTED, ANXIOUS, WORRIED, UNABLE TO SLEEP BECAUSE OF THE RECENT BREAKDOWNS WITH REGARD TO THE "SAFETY/INTEGRITY" OF THE ROOFTOP OF MY 2010 REPLACEMENT VEHICLE. IN THE INTEREST OF SAFEGUARDING THE PUBLIC, SHOULDN'T ALL CONVERTIBLES HAVE THE OPTION OF A "SPECIAL WARRANTY" TO THE CONSUMER TO ENSURE THE INTEGRITY OF THE VEHICLE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10471961August 22, 2012
SEAT BELTS, AIR BAGS, EXTERIOR LIGHTING
REAR RIGHT TURN SIGNAL MULFUNCTION TURNED ON FOR A FEW MIN. SIGNAL ALSO STARTED BLINKING EXTREAMLY FAST. HEAD LIGHT MALFUNCTION ALARM TURNED ON FOR A FEW MIN.HEAD LIGHTS WOULDN'T TURN WITH STEARING WHEEL. PASANGER RESTRAINT MALFUNCTION ALARM TURNED ON WHEN CAR WAS STARTED. AFTER DRIVING 20 MILES AND TURNING THE CAR OFF IT CLEARED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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