BMW 328i Complaints (2013)

257 consumer complaints on file.

#11652325April 2, 2025
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact owns a 2013 BMW 328I. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651328March 28, 2025
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact owns a 2013 BMW 328I. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the water pump and water pump connector. The contact was advised to discontinue driving the vehicle. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); the VIN was included, but parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. The failure mileage was 201,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11650665March 26, 2025
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
Dear NHTSA, I am submitting this complaint regarding a serious safety issue with my [Your BMW Model & Year]. My vehicle was recalled due to an issue with the engine coolant pump, which could lead to a short circuit and, in rare cases, a fire. •The recall was issued over a month ago, but BMW has not provided a solution or a repair date. •On March 26th, 2025, I visited an authorized BMW service center for an oil change and to address the recall, but they informed me that the necessary parts were not available and gave no timeline for the repair. •For the past three weeks, white smoke has been coming from the hood, and there is a noticeable burning smell. •I have a video documenting this issue. •My vehicle is in active use, and the problem is getting worse daily, increasing the risk of engine failure or fire. BMW’s delay in addressing this recall is putting my safety and the safety of others at risk. I request immediate action to ensure that BMW prioritizes this repair and prevents further damage to my vehicle. I would appreciate your urgent attention to this matter. Please let me know how I can proceed with this complaint. Best regards, Name: [XXX] Phone: [XXX] Vin Number : [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649665March 21, 2025
ENGINE, ELECTRICAL SYSTEM
The vehicle's manufacturer (BMW) has failed to remedy a potentially lethal safety recall in a timely manner.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647604March 11, 2025
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact owns a 2013 BMW 328I. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the parts to do the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact stated while driving 50 MPH, the vehicle started running rough with the temperature gauge rising. The stabilizer warning light was illuminated. On another occasion, while driving to the residence at an undisclosed speed, the vehicle shut off. The contact stated that a message related to the fuel was displayed. The vehicle was under warranty and was repaired. The contact stated that on another occasion, the stabilizer warning light illuminated while depressing the brake pedal. The contact stated that after several minutes the vehicle was restarted and taken to the local dealer; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 129,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647066March 7, 2025
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact owns a 2013 BMW 328I. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11646760March 6, 2025
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact owns a 2013 BMW 328I. The contact stated that while driving at undisclosed speeds, there was smoke and vapors emerging from underneath the hood and the engine became hot. The low oil warning light was illuminated. The oil level was extremely low. The contact added oil, but the oil dissipated. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The approximate failure mileage was 57,592. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11646550March 5, 2025
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact owns a 2013 BMW 328I. The contact stated that while driving at an undisclosed speed, the contact stated there was smoke entering the vehicle through the vents. In addition, the contact stated that smoke was coming from under the hood. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The dealer was made aware of the failure; however, the contact was informed that parts were not available. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 110,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645370February 27, 2025
ENGINE, ELECTRICAL SYSTEM
Car has been recalled since August for a fire risk and there is no ETA on any repairs
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642053February 11, 2025
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact owns a 2013 BMW 328I. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640918February 5, 2025
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact owns a 2013 BMW 328I. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that there was smoke coming from under the hood into the cabin of the vehicle. The cause of the failure was not determined, and the vehicle was not repaired. The dealer and manufacturer were notified of the failure. The failure mileage was 206,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640352February 3, 2025
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact owns a 2013 BMW 328I. The contact was notified of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The local dealer was not made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639146January 28, 2025
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING
The contact owns a 2013 BMW 328I. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637798January 22, 2025
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact owns a 2013 BMW 328I. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while attempting to start the vehicle, the vehicle was difficult to start. The contact stated while driving approximately 25-60 MPH, the engine overheated with smoke coming from the vehicle. The contact would pull over and allow the engine to cool down before resuming to drive. The contact depressed the accelerator pedal, but the vehicle failed to accelerate. The contact stated that the vehicle lost motive power. The check engine warning light was illuminated. The vehicle was driven to an independent mechanic to be diagnosed. The independent mechanic diagnosed the vehicle with engine coolant pump failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 170,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634619January 7, 2025
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact owns a 2013 BMW 328I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634288January 6, 2025
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact owns a 2013 BMW 328I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634451January 6, 2025
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact owns a 2013 BMW 328I. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633921January 3, 2025
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact owns a 2013 BMW 328I. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633735January 2, 2025
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact owns a 2013 BMW 328I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633163December 30, 2024
ENGINE
The contact owned a 2013 BMW 328I. The contact stated that upon parking the vehicle on the sidewalk in front of his driveway, it caught on fire. The vehicle was unoccupied during the fire. The origin of the fire was unknown. The location of the fire was the front engine compartment. The fire department extinguished the fire. A police department report was filed. The vehicle was destroyed. There were no injuries. The contact also noted that no warning lights had been illuminated prior, and received notice of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM) and believed the recall as probable cause for the failure. The local dealer was not contacted. The manufacturer was not notified of the failure. The approximate failure mileage was 150,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

← Back to BMW 328i