BMW 328i Complaints (2013)

257 consumer complaints on file.

#11141272October 18, 2018
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 BMW 328I. THE CONTACT STATED THAT THE COOLANT WARNING INDICATOR ILLUMINATED. THE CONTACT ADDED COOLANT, BUT THE INDICATOR REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ELECTRICAL SENSOR FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT TO TAKE THE VEHICLE TO A DEALER. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 125,573.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119293August 11, 2018
ENGINE, VEHICLE SPEED CONTROL
VEHICLE BEGAN NOT RESPONDING TO GAS INPUT AND TURBO STARTED GOING OUT. DIAGNOSTIC APPEARED TO REVEAL WASTE GATE OPERATOR MALFUNCTION, BUT FURTHER ANALYSIS SHOWED COMPLETE TURBO REPLACEMENT REQUIRED. VEHICLE BEGAN MAKING HIGH PITCHED NOISE AT VARIOUS POINTS (IDLE AND ACCELERATION). LESS THAN 90K MILES ON VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118068August 6, 2018
UNKNOWN OR OTHER
HAVE A 2013 BMW 328I WITH MELTING INTERIOR DOOR HANDLES. I SEE THAT THERE IS A KNOW PROBLEM. WHY ISN'T A RECALL. THIS BLACK GOO GETS ALL OVER YOUR HANDS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111123July 13, 2018
AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION, AIR BAGS, SEAT BELTS, SEATS
GETTING AN INTERMITTENT PASSENGER RESTRAINT SYSTEM MALFUNCTION. IT STATES THE PASSENGER AIRBAG WILL BE DEACTIVATED. THE ERROR IS OCCURRING WHEN A PASSENGER IS IN THE PASSENGER SEAT, AND ALSO NOW WHEN THE SEAT IS EMPTY. AFTER SEARCHING THIS ERROR MESSAGE, THIS APPEARS TO BE A COMMON ISSUE WITH DIFFERENT YEARS AND MODELS OF BMW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110686July 11, 2018
ENGINE
WHILE DRIVING ON THE HIGHWAY AT 65MPH, THE PLASTIC TIMING CHAIN GUIDES BREAK CAUSING THE ENGINE OIL PRESSURE TO DROP AND TIMING CHAIN SNAPS AND LEAD TO SEVERE ENGINE DAMAGE WHILE CAR IS IN MOTION. THE ENGINE STOPS WORKING AND LOSES POWER WHILE MOVING WHICH IS DANGEROUS. BMW ISSUED A TSB FOR THIS ISSUE AS THE PART WAS DEFECTIVE FROM FACTORY HOWEVER, DID NOT ISSUE A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102686June 19, 2018
POWER TRAIN:DRIVELINE:DRIVESHAFT, ENGINE
TL* THE CONTACT OWNS A 2013 BMW 328I. WHILE DRIVING 50 MPH, THE OIL PUMP AND DRIVETRAIN WARNING INDICATORS ILLUMINATED. WHILE DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE VIOLENTLY JERKED AND STALLED. AS A RESULT, THE CONTACT SUSTAINED INJURIES TO THE BREAST, BUT DID NOT REQUIRE MEDICAL ATTENTION. THE CONTACT ATTEMPTED TO RESTART THE VEHICLE, BUT WAS UNSUCCESSFUL. THE CONTACT WAS IN HEAVY TRAFFIC AND WAS NOT ABLE TO COAST TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO RALLYE BMW (1 BRUSH HOLLOW RD, WESTBURY, NY 11590, (516) 393-0000) WHERE IT WAS DIAGNOSED THAT THE OIL PUMP AND DRIVETRAIN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE REPAIR FEES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 67,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11102346June 18, 2018
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
ON 2016 I WAS DRIVING ON A VERY BUSY PARKWAY IN THE AFTERNOON AT ABOUT 45 MPH (WHICH IS A LEGAL SPEED LIMIT) WHEN MY CAR STARTED SHUDDERING, SHAKING AND SLOWING DOWN AND A MESSAGE CAME ON SAYING "DRIVE TRAIN MALFUNCTION." I IMMEDIATELY CALLED MY HUSBAND WHO TOLD ME TO PULL OVER AND SHUT OFF THE CAR FOR 5 MINUTES. HE MANAGED TO CALM ME DOWN. WHEN I RESTARTED THE CAR, THE CAR COULD NOT START I WAS VERY SCARED THE CAR WAS TOW TO BMW AND THEY STATE IT WAS RHE STARTER THAT WHEN BAD. I HAD RETURN THE CARE SEVERAL TIME TO BMW FOR THE SAME NOISE I WAS TOLD THE HAVE A TECH FROM THE HEAD QUARTER CAME OUT AND THE CAR IS PERFECTLY FINE .THE SAME HING HAPPEN 2 YEAR LATER AND I WAS ON THE HIGHWAY DURING THE INCIDENT. BMW SERVICE TOLD ME THE ENGINE FAIL AND I NEED A NEW ENGINE WHICH WOULD COST ME $10,000 WE WERE READING ALL THE COMPLAINTS AND PRIMARILY THEY ARE ABOUT THE DRIVE TRAIN MALFUNCTION - IT HAS A FAULTY PLASTIC PART, WHICH SINCE 2015 WAS REPLACED BY A METAL PART. I WAS DRIVING IN THE MIDDLE LANE OF A VERY BUSY HIGHWAY AND I COULD HAVE BEEN KILLED O). WHAT DOES IT TAKE FOR BMW OR NHTSA TO ISSUE A RECALL FOR THIS PROBLEM - A DEATH OR FEW? THERE IS NO WAY A 5 YEAR OLD CAR ENGINE SHOULD HAVE FAIL WITH JUST 70,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101767June 14, 2018
ENGINE
THERE'S A LEAKING COMING FROM THE ENGINE BAY AREA I REPLACE THE VALVE COVER GASKET BUT THAT HASN'T STOP THE SMOKE COMING OUT OF THE CAR I'VE SEEN IN SEVERAL BMW FORUMS THAT OWNERS OF 3 SERIES HAVE COMPLAIN ABOUT THESE AND THE TWO MAJOR PROBLEMS THAT CAUSE THIS IS 1. THE VALVE COVER GASKET OR THE TURBO OIL LINES THE OIL GET INTO THE CATALYST CONVERTER AND START SMOKING AND HEATING AND THIS MIGHT CAUSE A FIRE WHILE YOU ARE DRIVING OR COMING TO A COMPLETE STOP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093496May 12, 2018
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
REAR LEFT BRAKE LIGHT AND TURN SIGNAL STOPPED WORKING. I HAVE CHECKED AND FOUND OUT THAT THE GROUND WIRE ON THE CONNECTOR HAS OVER HEATED AND BROKEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090090April 25, 2018
ENGINE, AIR BAGS
TL* THE CONTACT OWNS A 2013 BMW 328I. WHILE DRIVING 40 MPH, THE VEHICLE STALLED WITHOUT WARNING AND FAILED TO SHIFT INTO NEUTRAL. ADDITIONALLY, ANOTHER VEHICLE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE. THE DRIVER SUSTAINED INJURIES TO THE NECK AND BACK, A HEAD CONCUSSION, RUPTURED BLOOD VESSELS, AND A FACE CONTUSION THAT REQUIRED MEDICAL ATTENTION. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THERE WAS NO UPDATE ON THE STATUS OF THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 79,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11082077March 29, 2018
VISIBILITY/WIPER, VISIBILITY:SUN/MOON ROOF ASSEMBLY
MY SUNROOF SHATTERED WHILE DRIVING ON THE INTERSTATE TO WORK WHICH CAUSED A LOUD NOISE AND SHARDS OF GLASS TO ENTER MY CAR. I DID NOT SEE ANYTHING THAT WOULD HAVE HIT THE SUNROOF TO CAUSE IT TO SHATTER. I HAVE SEEN OTHER COMPLAINTS ABOUT EXPLODING SUNROOFS AND I WANTED TO SHARE MY STORY AS WELL. FORTUNATELY MY SON WAS NOT IN MY CAR OR HE WOULD HAVE LIKELY HAD GLASS HIT HIM SINCE MOST OF WHAT ENTERED THE CAR LANDED IN THE BACKSEAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074690February 24, 2018
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
ARRIVED AT HOME, TURNED THE VEHICLE OFF, AND SAW SMOKE COMING FROM HOOD AND SMELL OF SOMETHING BURNING. OPENED THE HOOD, AND SAW THAT THE SMOKE WAS DUE TO OIL DRIPPING ONTO THE CATALYTIC CONVERTER. THERE WAS NO FIRE. THE VEHICLE WAS THEN TOWED TO DEALER DUE TO RISK OF FIRE. VIDEO IS AVAILABLE IF NEEDED; PLEASE CONTACT ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11067288February 6, 2018
STEERING
WHILE DRIVING ON A FREEWAY, I GET THIS WARNING ON THE DASHBOARD "DRIVE MODERATELY, INCREASED STEERING EFFORT REQUIRED. CONSULT SERVICE CENTER." THE STEERING WAS VERY TOUGH TO ROTATE AND IT CREATED PANIC. I PULLED TO THE NEAREST PARKING LOT AND STOPPED. AFTER A COUPLE OF HOURS, THE STEERING WAS MORE MANAGEABLE. I DECIDED TO DRIVE TO BMW DEALER FOR DIAGNOSTIC AND REPAIR OF THE CAR. AFTER A DAY OF TESTING, THE DEALER CAME BACK SUGGESTING THE CAR NEEDS A SOFTWARE UPDATE AND WILL COST 600 USD. I WAS VERY SURPRISED THAT THE SOFTWARE UPDATE SHOULD HAVE BEEN A RECALL INSTEAD OF CHARGING AS IF IT IS A FEATURE. I WOULD REQUEST NHTSA TO LOOK INTO THE MATTER AND MAKE BMW RESPONSIBLE FOR SUCH MISTAKES INSTEAD OF CONSUMER PAYING. I COULD HAVE BEEN IN AN ACCIDENT ON THE FREEWAY FOR A SOFTWARE BUG WHICH BMW CREATED. IF THIS IS HOW BMW INTENDS TO MAKE MONEY OF SERVICE, IT IS A SERIOUS CORRUPTION AND SHOULD BE INVESTIGATED. LET ME KNOW IF YOU IF YOU NEED ANY FURTHER INFORMATION TO MAKE A CASE OR TEST THE CAR. ## VIN PASSED ## 2013 ##
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058401January 3, 2018
AIR BAGS
TAKATA RECALL - CONTACTED DEALERSHIP A WHILE AGO BUT NO ACTION HAS BEEN TAKEN YET TO REMEDY THE POTENTIALLY FATAL SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057838January 1, 2018
STRUCTURE:BODY
DOOR OPENING AND CLOSING- DR/SIDE, WHEN EXITING INNER DOOR HANDLE LOSES SPRING TENSION BECOMES LOOSE, AFTER EXITING DOOR WON'T CLOSE OR SOMETIMES WHEN INNER HANDLE BECOMES LOOSE INNER OR OUTER HANDLE WON'T OPEN DR/SIDE DOOR FORCING YOU TOEXIT ON THE PASSANGER SIDE WHILE VEHICLE IS STANDING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054553December 13, 2017
UNKNOWN OR OTHER
DRIVER SUN VISOR/VANITY MIRROR FALLS OUT AT SWING ARM PERIODICALLY WHEN GOING OVER BUMP OR ROUGH ROAD. THIS HAPPENS WHEN IT IS PULLED OUT AT AN ANGLE TO SHIELD FROM SUN COMING IN FROM SIDE. IT FALLS ON YOUR HEAD. THERE IS A WIRE THAT RETAINS IT SO IT DOESN'T FALL TO THE FLOOR BUT SWINGS IN THE AIR. DEALER SAYS IT IS NOT A DEFECT, CAN'T FIX IT, HAS TO REPLACE WHOLE ASSEMBLY. I BELIEVE IT IS A DEFECT WITH HOW THE VISOR IS RETAINED AT IT'S PIVOT END. IT GOES INTO A SOCKET IN THE ROOF AND IS RETAINED BY A SPRING CLIP THAT CAN'T BE REPLACED SEPARATELY AND IS PART OF THE WHOLE VISOR ASSEMBLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052102December 3, 2017
ENGINE
I PURCHASED MY VEHICLE WITH $7000 DOWN AND THE FIRST WEEK THE "DRIVETRAIN MALFUNCTION" WARNING CAME ON AS I WAS ENTERING THE FREEWAY. THEY SAID IT HAD TO DO WITH THE TURBO. IT HAS BEEN LESS THAN 2 YEARS AND MY CAR HAS BEEN IN THE SHOP 7 TIMES FOR A "DRIVETRAIN MALFUNCTION". I HAVE HAD TO PULL OVER IN THE MIDDLE OF TRAFFIC MOST OF THE TIME OFF THE FREEWAY. AND, AGAIN TODAY (12/3/2017) I WAS ENTERING THE FREEWAY AND ALSO HIT A SEMI WHEN MY CAR LOST POWER DUE TO THE DRIVETRAIN MALFUNCTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045523November 13, 2017
AIR BAGS
TAKATA RECALL ; MY CAR IS ON THE RECALL LIST BUT KNOW ONE AT THE DEULER KNOW ANYTHING OF A RECALL FOR BMW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024591September 20, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 BMW 328I. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED BMW OF GWINNETT PLACE (3264 COMMERCE AVE, DULUTH, GA 30096 (678) 608-0800) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11021700September 6, 2017
ENGINE
TRAVELLING AT 60 MPH ON THE HIGHWAY I GOT A MESSAGE "DRIVETRAIN MALFUNCTION". BEFORE I WAS ABLE TO STOP, THE CAR SHUT DOWN. IT WAS TOWED TO THE DEALER AND THEY TOLD ME THE PLASTIC TIMING CHAIN COVER BROKE OFF AND PERMANENTLY DAMAGED THE ENGINE. IT WILL COST ME $8300 TO REPAIR. AFTER SOME RESEARCH, I FOUND OTHERS HAVE HAD THIS HAPPEN AND THAT BMW HAS SINCE CHANGED THE DESIGN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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