BMW 328d Complaints

212 consumer complaints on file.

#11468407June 9, 2022
UNKNOWN OR OTHER
Exhaust smell from engine bay area comes into car since I bought the car. I reported this problem to the dealer and no solution was found. EGR cooler was not replaced even though I get the recall since 2018 and it states that the exhaust smell could possibly comes from EGR. Problem needs to be addressed by BMW since I use this car to drive my infant. Please advise!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467763June 6, 2022
FUEL SYSTEM, DIESEL
The contact owns a 2014 BMW 328D. The contact received notification of NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed remedy was not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465476May 20, 2022
FUEL SYSTEM, DIESEL
The contact owns a 2014 BMW 328D. The contact stated while driving at an undisclosed speed, the coolant warning light illuminated. The contact refilled the coolant reservoir however, the failure persisted. The vehicle was taken to the dealer where the Exhaust Gas Recirculation (EGR) was replaced. Additionally, the contact stated that he could smell a strong diesel and coolant odor inside the cabin of the vehicle. The contact later received notification of NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and informed the contact that parts were not yet available. The failure mileage was approximately 90,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464227May 11, 2022
FUEL SYSTEM, DIESEL:DELIVERY:FUEL PUMP
The contact owned a 2014 BMW 328D. The contact stated while stopped at a stoplight there was smoke and flames coming from the driver's side of the hood. The contact was able to exit the vehicle safely. The fire department came to extinguish the fire. The fire and police departments were present and filed reports. The fire department stated that the fire origin was from the Exhaust Gas Recirculation (EGR). There was no medical assistance needed or injuries sustained. The vehicle was towed to a collision center. The vehicle was deemed a total loss. The manufacturer was not notified of the failure. The failure was related to NHTSA Campaign Number 21V907000 ( Fuel System). The failure mileage was 152,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11462447April 27, 2022
FUEL SYSTEM, DIESEL
The contact owns a 2014 BMW 328D. The contact received notification of NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated while the vehicle was at a complete stop at the traffic light, she noticed smoke coming out from underneath the hood of the vehicle and she could smell a burning odor through the vents. There were no warning lights illuminated. The contact continued to drive the vehicle. The contact stated that the failure reoccurred while parking the vehicle in her garage. The vehicle was taken to the local dealer twice where it was diagnosed that it was a coolant failure associated with NHTSA Campaign Number: 21V907000 (Fuel System, Diesel). The dealer notated in the diagnostic report that the vehicle was drivable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 55,265. VIN tool confirms parts not available.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11462092April 25, 2022
FUEL SYSTEM, DIESEL
The contact owns a 2014 BMW 328D. The contact received notification of NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced the failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461761April 22, 2022
FUEL SYSTEM, DIESEL
The contact owns a 2014 BMW 328D. The contact received notification of NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic who diagnosed that an unknown sensor had malfunctioned. The vehicle was not repaired. The dealer was made aware of the issue but confirmed that parts were not yet available. The manufacturer was made aware of the failure but confirmed that parts were not yet available. The failure mileage was approximately 75,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459677April 5, 2022
UNKNOWN OR OTHER
Failed component: Failure for a motor vehicle to signal the intention to perform a U-TURN maneuver. Safety at risk: U-TURN maneuvers often result in accidents that cause material damage, severe injuries and death of motorists, passengers, motorcycle riders, bicyclists, and pedestrians. These accidents usually happen due to the inability of drivers to properly signal or warn others of the intention to execute a U-TURN maneuver because of the non-existence of a U-TURN signal in motor vehicles. Problem reproduced/confirmed? Yes, this problem occurs every day on the public roads/streets of our Nation. Has vehicle/component been inspected? NO, the U-TURN signal has not been added under the NHTSA; therefore, no regulations exist for manufacturers, police, insurance, or others to inspect. Warning lamps/messages? NO, to this day, there is no official warning signal method to alert motorists of the intention to perform, and execution of a U-TURN maneuver. THE SOLUTION: Include U-TURN Signal devices and methods as part of the FMVSS No. 108. An effective/productive/economical and financial U-TURN Signal solution can be attained by the implementation of Patent # US 10,919,442 B1; Devices and methods for motor vehicle U-TURN signaling. The U-Turn signal solution offered under Patent # US 10,919,442 B1 is highly achievable at a low cost to implement. The patent uses a combination of existing and approved lamps, reflective devices, and associated equipment, such as headlamps, reverse lamps, turn-signal lamps, and side lamps modules used in concert to generate a universally applicable signal that communicates to other travelers that a U-TURN maneuver is intended and under execution. The signaling device can be implemented via the use of a U-TURN signal switch that activates the light modules of a vehicle that correspond to the direction of the U-TURN maneuver. WE NEED TO ACT NOW TO REDUCE TRAFFIC ACCIDENTS/INJURIES/DEATHS RESULTING FROM THE LACK OF U-TURNS WARNING SIGNAL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458982March 30, 2022
FUEL SYSTEM, DIESEL
The contact owns a 2015 BMW 328D. The contact received a notification for NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The dealer had been notified about the recall and confirmed that parts were not yet available. The manufacturer had been notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457799March 22, 2022
ENGINE AND ENGINE COOLING, VEHICLE SPEED CONTROL
The contact owns a 2014 BMW 328D. The contact received notification of NHTSA Campaign Number: 18V755000 (Engine and Engine Cooling). The contact stated that while driving 60 MPH, the vehicle inadvertently decelerated to 40 MPH. The check engine warning light was illuminated. The EGR cooling message was displayed in the information center. The vehicle was taken to an independent mechanic where she was informed about fault code 29EB-00. The vehicle was taken to the local dealer however, the mechanic was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 89,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457614March 21, 2022
FUEL SYSTEM, DIESEL
The contact owns a 2014 BMW 328D. The contact stated while driving at 20 MPH, the vehicle started shuddering. The check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the Exhaust Gas Recirculation (EGR) valve needed to be replaced. The contact stated that the vehicle was repaired; however, the failure reoccurred 6 months later. The vehicle was taken back to the independent mechanic who repaired the Exhaust Gas Recirculation (EGR) valve for a second time; however, the failure persisted. The independent mechanic informed the contact that the failure was associated to an unknown Technical Service Bulletin. The vehicle was taken to the dealer who informed the contact that the parts for repair were not yet available. The contact later received notification of NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) that stated that the parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 97,396. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457703March 21, 2022
FUEL SYSTEM, DIESEL
The contact owns a 2014 BMW 328D. The contact stated while driving approximately 40 MPH, the drivetrain malfunction warning light illuminated and the vehicle lost motive power. The contact was able to pull over to the side of the road. The contact placed the vehicle into park(P) but could not restart the vehicle. The contact had the vehicle towed to his residence. Additionally, the contact stated that the vehicle could not be placed into neutral because the shift lever had seized in park(P). The contact researched and found NHTSA Campaign Number: 21V586000 (Fuel System, Diesel) that was related to the failure The contact had not taken the vehicle to a local dealer and the vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 124,000. Consumer stated It was confirmed by a dealer vehicle had a high pressure fuel pump failure and was not eligible for the recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457249March 18, 2022
FUEL/PROPULSION SYSTEM
ISSUE: HPFP High Pressure Fuel Pump is failing resulting in an increasing deposit of metallic shavings within the pump housing and a corresponding deviation in the measured fuel rail pressure. SAFETY: The vehicle will code and shut down while you are driving. BMW DEALERSHIP: Replaced items other then the root cause HPFP. A new fuel rail and sensors installed at my expense because of dealership decision. 1,000 miles after repair at dealership, codes came back for low pressure and high pressure faults. Warning lamps on and car shut offs while driving. Make and model of car with the same issues but VIN is not on this recall? NHTSA Campaign Number: 21V586000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455504March 7, 2022
FUEL SYSTEM, DIESEL
The contact owns a 2017 BMW 328D. The contact received notification of NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The dealer had been notified and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453656February 23, 2022
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE)
The contact owns a 2014 BMW 328D. The contact stated that while driving and exceeding 60 MPH, the vehicle was shaking. The check engine warning light was illuminated. The contact stated that the warning remained illuminated on the instrument panel for over a month. The contact drove the vehicle home safely. The vehicle was not taken to the dealer to be diagnosed; however, the dealer was contacted by phone and informed of the failure. The manufacturer was contacted twice and informed of the failure. The approximate failure mileage was 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453535February 22, 2022
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
On February 5, 2022 while driving on 70 mph on I64 my vehicle shut down due to the recall causing the the high-pressure fuel pump to shut down causing the engine to stall and a message that there was a powertrain malfunction and the vehicle would not start back or go into gear. The interstate was very busy and I could have been hit by a tractor trailer or another vehicle at high speed. I received a recall notice that stated there was a remedy available November 2021, but when I called the dealership I was told there were no parts available and they would call me when parts became available. A month went by and the issue with the recall happened leaving me in a very dangerous situation. The car was towed to Moses BMW on 2/6/22 and over 30 parts have been ordered. I have been told that there is no estimate on when the parts would arrive. There is a second safety recall with no remedy that has been present October 2018 and Moses BMW sold me the vehicle in June 2020. I received a notice January 2022. This recall is for the EGR Cooler developing an internal leak possibly causing the vehicle to catch fire. I have asked BMW to buy the vehicle back due to safety reasons and the long wait time to fix the one recall and no fix for the other, and they refuse. In addition, they sold me a vehicle that was under recall and according to S.1634 - Used Car Safety Recall Repair Act that was against the law.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450947February 8, 2022
FUEL SYSTEM, DIESEL
The contact owns a 2015 BMW 328D. The contact received notification of NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer and the manufacturer were made aware of the issue. The contact stated that the drivetrain malfunction warning light had illuminated the instrument panel. VIN tool confirms parts not available. The failure mileage was not provided.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450151February 3, 2022
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
The contact owns a 2014 BMW 328D. The contact stated that after parking the vehicle for approximately 10 minutes after driving, the vehicle was then restarted, made an abnormal noise, and stalled. The contact stated that no warning lights had been illuminated at the time. The contact stated that he stepped out of his vehicle to inspect the surroundings and noticed a large puddle of fuel under his vehicle. The vehicle was unable to be restarted. The contact stated that he then had his vehicle towed to the dealer, where it remained. The dealer and manufacturer were notified of the failure, however, they were not able to assist. The mileage failure was 115,000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448790January 25, 2022
FUEL SYSTEM, DIESEL
The contact owns a 2014 BMW 328D. The contact received a recall notification for NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts are not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448851January 25, 2022
FUEL SYSTEM, DIESEL
The contact owns a 2014 BMW 328D. The contact received a recall notification for NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the dealer informed the contact that the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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