Audi Q8 Complaints

64 consumer complaints on file.

#11612046September 1, 2024
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
High beam assistant: Malfunction
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603254July 18, 2024
VEHICLE SPEED CONTROL, ENGINE
Driving at 70 mph car lost power to wheels and coasted to stop. No response from accelerator. Battery was charged about 60%
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592043June 3, 2024
ELECTRICAL SYSTEM
I have two Q8 Etron, and this q8 is also having the same issue as my other q8. When the windows are open half way, and the driver is trying to close the window because the car is moving faster speed, the window automatically retracts and opens the window even lower. this is really distracting to the driver especially when there is a safety hazard on the road or the weather. please address this issue to improve safety of the vehicle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592042June 3, 2024
ELECTRICAL SYSTEM
From the first day I purchase the vehicle, even when the sales person was walking me through the vehicle, the vehicle window was constantly retracting itself lower when i tried to close it. When the window is half way open, and the driver is trying to close the window, the window automatically retracts and lowers the window. causing distraction for the driver and safety hazards from the road and environmental conditions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576760March 12, 2024
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
I wish to report a critical safety issue with our Audi Q8, which experienced a complete electrical failure while traveling at 65 mph on the freeway on [XXX]. The warning indicators transitioned from yellow to red before the vehicle lost all functionality, including turn signals and emergency blinkers, posing a severe risk to my family and other motorists. We managed to coast to the roadside without incident, but the potential for a catastrophic outcome was alarmingly high. Audi has identified the problem as an alternator defect, which is apparently a known issue covered under an extended warranty for Audi Q8 2019-2022 for 7 years unlimited miles. However, the policy to address this defect only upon failure is unacceptable and dangerous. This malfunction could reoccur at any time, significantly endangering everyone on the road. Importantly, we frequently tow an Airstream trailer with our Q8. Had this failure occurred while towing, the consequences could have been disastrous on a large scale, endangering not only our family but also other road users due to the increased risk of a multi-vehicle collision, tipping over of Airstream or the Q8 if hit by vehicle who didn’t The replacement part's minimum of 3-8+ weeks wait time exacerbates our concern, leaving us without a vehicle or ability to use our Airstream which is one reason why we purchased the Audi Q8. I am aware of similar incidents of this failure in SF Bay Area across the past 4-6 months, underscores the need for immediate investigation and action to prevent future occurrences. We frequently travel on challenging routes like [XXX] in California as we own a home in Santa Cruz highlight the urgent need for a reliable vehicle. The thought of such a failure under those circumstances on a routine drive home or while towing, is unthinkable but could have happened to us at anytime. We urge the NHTSA to investigate this matter thoroughly to ensure the safety of all Q8 drivers public. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATIO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574529February 28, 2024
ELECTRICAL SYSTEM
The contact owns a 2024 Audi Q8. The contact received notification of NHTSA Campaign Number: 23V842000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573249February 21, 2024
POWER TRAIN, LANE DEPARTURE: WARNING, LANE DEPARTURE: ASSIST
The vehicle recently started to behave uncharacteristically when navigating around the curbs and changing lanes, it feels like you have hit a patch of black ice or an oil slick which I attributed to needing new tires. I purchased new tires according to the vehicle Audi manufacturer specification and had an alignment done on 2/14/2024 as is required for all-wheel drive vehicles. The situation was explained to the Audi South Atlanta Service Desk on 2/14/2024 and was logged as "Customer states that the vehicle stutters/shakes and tires seem to lower when changing lanes & going around light curves. The Customer requested that the lane departure system and other related components be checked to confirm if they are operating as designed." Dealership feedback: "Test drove: vehicle driven 2 miles and operating normally when compared to the same or similar models. No DTC's detected & lane departure system operating properly at the same time. The only noise/feeling felt was coming from the Audit Quattro bind from the all-wheel drive electronic - normal behavior." Despite the Audi Service Dept diagnosis and analysis of the issue reported, the behavior continues and is very unnerving. It seems like the front and rear axles are not in sync with the Audi Quattro Electronic all-wheel drive system. I reported the matter to Audi of America, Inc. Customer Care, Case# 06125039 on 2/21/2024, and would like the National Highway Traffic Safety Administration (NHTSA) to be aware of this situation in the event other owners of the Audit Q8 report the matter or this issue results in death or injuries.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571295February 11, 2024
LANE DEPARTURE: BLIND SPOT DETECTION
Took Audi Q8 in Jan 29 2024 do to 2 indicates one was a low oil, and a week before a Addaptive Lighting Warning came on my vehicle 2x , the following day to Warning light did NOT appear but the Blind Spot/Lane Assist lights did not operate. They were unable to resolve the issue Fault B200FF - TBS 2067531/2 Cleared fault but still do not work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565426January 14, 2024
UNKNOWN OR OTHER
There is a pulsating/fluttering noise coming from the rear passenger side near side of the vehicle. Got the vehicle in July of 2023 and reported the issue in August. Dealership confirmed and performed TSB 2067759/2 (Installed 10 rubber insulator sleeves). This did not fix the problem. I noticed it is loudest when the fuel tank is low. It can be heard at idle but tends to get louder while moving slow at slow speeds (forward or reverse). The tank was full when I brought it in for the August service. Went back in October when I realized it is significantly louder when the fuel is low. Dealership replaced the activated charcoal filter pipe and the fuel tank. This did not eliminate the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565007January 11, 2024
ELECTRICAL SYSTEM
The alternator on my Audi Q8 SUV died AS I WAS DRIVING IT, leaving my vehicle with no power. I was left to coast down the 50-60 MPH highway I was driving on into a turn lane, where the vehicle stopped and could not be restarted. My safety was put at risk because I was on a highway in a car that stopped operating suddenly and catastrophically. If I had not been able to coast into a turn lane, the car would have left me in a high-speed lane. I waited for a tow truck over two hours, the first hour inside the vehicle, the second outside on a small concrete lane divider. The last hour I spent directing live traffic to slow down and pass my vehicle, which was in the left-turn lane, and whose warning flasher lights had ceased working when the battery was depleted. The vehicle was towed to an Audi service department, where the vehicle was inspected, the failure diagnosed, and the failure corrected by replacing the alternator and recharging the battery. The first symptom of any problem was an error message the evening before when hands-free entry was denied (I had to use my key fob to enter the vehicle instead of placing my hand inside the door handle). Also, the dashboard displayed an error message directing me to contact a service department. In the morning, I called my local Audi service department to report the issue and was given an appointment time for the following morning. I had errands to run, so I took the vehicle on the aforementioned highway, when error messages indicating the loss of availability of various electrical and safety systems (e.g., Lane Departure warning, Lane Assist, Park assist, etc.) began to flash suddenly, one after the other, on my dashboard. The battery icon began glowing first yellow, then red, then flashing between yellow and red. There was one more message about the transmission being in trouble and that I should stop the car safely. At that moment, I lost powered forward propulsion and began to coast, as indicated above.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559071December 8, 2023
ELECTRICAL SYSTEM
The alternator was having malfunction in the middle of driving. At first, the system warned and showed" Electric system malfunction" with yellow lights on. As soon as I saw this warning, I drove to the nearest dealership which is about 15 mins drive. Two minutes before my wife and I arrived at the dealership, the car have many red lights warning turned on one by one. The system asked me to stop safely. And the entire system shut off by itself after we arrived at dealership. Luckily, we were able to drove the car to the service department. I can not image what could have happened it the car broke down on the highway. The engine could be completely shuts down. And there is no even no way to turn on the engine and turn on emergency lights.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554630November 11, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
While driving the 2021 Audi Q8, the warning lights for the Electrical system malfunction & Automatic vehicle starting system: malfunction appeared on the dashboard. My safety and others safety were at risk as this occurred while driving. In reviewing other concerns or complaints this is a reported issue to the Audi dealership. Audi Grapevine Service was immediately notified. Service informed me to do not drive the vehicle and to have it towed in immediately. Audi Grapevine Service also informed me they have 17 other vehicles with the same issue. Vehicle is currently at dealership awaiting diagnosis. There is another reported issue, of knocking noise coming from the vehicle. This was reported to the dealership on 9/25/2023, 26 days after purchasing the vehicle. This was also reported to Audi Customer Care, on 10/12/2023, after the dealership provided no follow-up of repair of issue. Verbal communication from dealership states there is no fix at this time awaiting a fix/follow-up from Audi Manufacturer. Per Audi Grapevine Dealership they've experienced this issue with other Audi Q8.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547234September 28, 2023
ELECTRICAL SYSTEM, ENGINE, STEERING
Complete loss of electrical power while driving due to faulty alternator at only 35K miles. This resulted in total loss of steering, suspension failure, and any other electrical systems in the car. Making the car almost impossible to control specially for a new driver. Apparently the issue is widespread with any Audi car or SUV equipped with a V6 3 liter engine. The repair requires the replacement of the alternator and the 12v (an in some cases 48v) battery. The issue happens suddenly with no prior warning and completely disables the vehicle while driving. To the best of my knowledge Audi replaces the alternator with the same faulty design, which may lead to the issue to appear again at a later time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546514September 26, 2023
ELECTRICAL SYSTEM
Vehicle reported an electrical failure and to stop vehicle. Vehicle towed to dealership. Service reported Alternator failure and a 6-8 week repair time as part is on back order.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546114September 22, 2023
ELECTRICAL SYSTEM
When driving, my car had several red and yellow warning lights that came one - one for electrical system, the other for Vehicle starting malfunction and another was a battery sign. The vehicle also had delays starting. I was fearful the car would stop while driving (hopefully not on a highway or busy road) or I would be stranded somewhere because the vehicle would not start
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538953August 16, 2023
SERVICE BRAKES, EXTERIOR LIGHTING:BRAKE LIGHTS
This is a loaner Audi Q8 from Molly Audi of Kansas City. My 2023 Audi Q7 is in the shop for this exact same issue. The brake pedal randomly does not respond. This prevents the vehicle from being able to start, shift out of gear when parked, and the rear brake lights do not respond. My main concern is the brake lights not responding. I do not want to be injured in a collision when slowing down on the road. There were no warning lamps or massages from the vehicle. The dash just kept telling me to "Please press the brake pedal to start the vehicle". (my foot was on the brake) I have a video of this occurrence if needed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503676January 25, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2021 Audi Q8. The contact received notification of NHTSA Campaign Number: 22V516000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue and the contact was informed that the recall could not be serviced for several months. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502819January 20, 2023
ELECTRICAL SYSTEM
Oct 15, 2022 lights began flashing. Electrical Malfunction came up. Said to pull over safely as soon as possible. Dealership said it is not safe to drive. Is still at the Audi dealership since they could finally get it in Nov 16, 2022. It has 17,248 miles on it. Am told it needs a new Alternator/Generator and there is no expected timeframe. It is now Jan 20, 2023 and I have been without a car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499018December 27, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2021 Audi Q8. The contact received notification of the NHTSA Campaign Number: 22V516000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495244November 29, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2021 Audi Q8. The contact received notification of NHTSA Campaign Number: 22V516000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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