Audi Q7 Complaints (2018)

144 consumer complaints on file.

#11464335May 12, 2022
UNKNOWN OR OTHER
Sunroof exploded. No trauma to the sunroof it just popped and glass shattered going down interstate
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461398April 19, 2022
TIRES:TREAD/BELT
285 45 R 20 All of the treads on each tire is delaminating. The tires are not even a year old and have 90% tread heigh left. There are less than 20000 miles put on this vehicle. I went to have my tires rotated and my mechanic pointed out that the tires were dangerous and treads were cracked and delaminating on all 4 tires. you may need to blow up pictures or zoom in to see accurately
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457898March 22, 2022
ENGINE
Water pump stopped working properly, creating hazardous situation with my car. Had the car overheated and stopped working while driving, this could have been catastrophic. The only symptom was loss of coolant and resulting warning message from the car. I took it to an independent service center, who diagnosed the problem and replaced at my own expense of $961.07.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456633March 14, 2022
UNKNOWN OR OTHER
After the shutdown of 3G network, my 2018 Audi Q7 Prestige lost some great features. Audi USA sent a recall 91CD which is basically the notice that 3G network will be shutting down from 2/22. This deactivates app based features like lock/unlock, vehicle monitoring, vehicle related data etc. When taken to the dealership "Audi Minneapolis" with letter from Audi USA, dealership just upgraded the software but refused to upgrade the hardware. They asked $400 to upgrade the hardware. This is really inconvenient for the customer and also a safety issue as I am thinking. Please look into this and pressure Audi USA to come up with a resolution. Attached is a chat script with AudiUSA. Basically customer has to live with the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448999January 26, 2022
SERVICE BRAKES
I recently purchased a CPO 2018 Audi Q7, and shortly after purchase, I encountered the problem indicated in this TSB about break squeal (https://static.nhtsa.gov/odi/tsbs/2018/MC-10153128-9999.pdf) I contacted the dealer (Audi North Austin, located at 12971 Pond Springs Road, Austin, TX 78729) to fix this problem, but was refused because my car does not meet the criteria specified in the TSB, namely 24 Months / 24,000 Miles (my car has 27,700 Miles). In doing so, I found another TSB (https://static.nhtsa.gov/odi/tsbs/2018/MC-10153129-9999.pdf) with the same problem as in my car. And it has different criteria, namely 48 Months/50,000 Mile. In this regard, I would like to ask why there are different criteria for the same problem? Why are 2017 Audi Q7 models has 48 Months/50,000 Miles to fix this problem, but 2018 Audi Q7 only 24 Months/24,000 Miles ?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445258December 28, 2021
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
Icy road, pulling up to stop sign, at 5-8 MPH , had just pulled out of parking space, touched brakes to slow down, brakes locked up, tried to pump to release brakes with no response, car stopped brakes released.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442411December 2, 2021
UNKNOWN OR OTHER
Low coolant, and found coolant leaking from waterpump
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432704September 13, 2021
TIRES, TIRES:TREAD/BELT
Noticed front Goodyear Eagle Sport 285/45R20 tread are cracking and peeling. This is my second set of at the same OEM tire having the same phenomenon as original tires that came with vehicle when purchase new. Per dealership, this is a known issue with Goodyear tires and was recommended to switch to Pirelli tires. Current tires are still under manufacture warranty but if there is a known issue, why is Goodyear still selling tire? This failure seems to occur after about 15k to 18k miles of usage. Concern tread will tear apart at high speed and could cause an accident on there road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427550August 3, 2021
UNKNOWN OR OTHER
Dear Leadership @ NHTSA, On July 5th, I reported an incident of Air conditioner not working on my Audi Q7 car with Dealer- Audi Bellevue, located at 1533 120th Ave NE, Bellevue Washington 98005. Findings from the service team was, faulty Control Module and it was replaced. However, this replacement did not fix the problem. Further Investigation led to puncture in the Condenser as the cause. I was told the Condenser had to be replaced. I spoke to my service advisor and Supervisor of the service advisor. My question to them was “How can the condenser get punctured, which is under the hood of the car. My car never met with any accident”? Per Dealer Supervisor, While driving rocks from the road, can make its way through the front grill and make a hole on the Condenser and this is a known issue. My concern is, if this is a known problem, why is Audi still sticking to this Design where it can let rocks pass through the front grill to make a dent on the Condenser. This is causing a huge inconvenience/hardship to customers like me. I had to spend $1,542.62 for the condenser replacement(though I had a Platinum extended warranty) and had to leave my car at the workshop for 11 days. Now that the Condenser is replaced and working fine, the issue does not resolve here, rocks can potentially come through the front grill and can make a dent on the condenser again. This is still an OPEN issue. If that happens again, I will have to go through the same cycle of hardship/hazard/inconvenience. From inspection standpoint, the punctured condenser should be available with my Dealer. I have not made a claim through insurance, so no inspection is made on this condenser. I am not certain when the rocks would have puncture the condenser and there is no indication when the condenser was punctured. Since I noticed my Air conditioner not working on June 27th, I believe this incident of condenser puncture could have happened a week before.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426048July 22, 2021
POWER TRAIN
When I was driving and trying to make a right turn to merge into the traffic, the transmission suddenly stalled and stuck in neutral, put my car in the right lane with large traffic on the lane and forced other cars to make sudden stop. After restarting the engine multiple times, it was suspected that somehow the transmission is always in neutral while the onboard system showing it is in driving mode. I had to get out of the car to push it to a safe side road. This is all sudden while car engine is running. Initially the onboard dashboard shows Transmission Malfunction, but after restarting even that error message disappeared, while the transmission is still not engaging.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407814April 12, 2021
SEAT BELTS
STATIONARY VEHICLE: FOR THE LAST 3-4 WEEK THE SEAT BELT DOES NOT WANT TO FASTEN. I HAVE TO REALLY WORK WITH IT TO FASTEN. ALSO ,IT IS DIFFICULTY TO UN-FASTEN ONCE IT IS FASTENED. THIS PROBLEM IS INTERMITTENT AND IS GETTING HUNG MORE FREQUENTLY. I ASK THE AUDI DEALER IN MELBOURNE TO CHECK THE SEAT BELT ABOUT 5- MONTHS AGO. THEY SAID THEY COULD NOT REPRODUCE THE PROBLEM WITH THE SEAT BELT. BUT TO ME THIS IS A REAL SAFETY PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406681April 6, 2021
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
AT TIMES, THE "STOP-START" SYSTEM SEEMS TO FALTER WHEN THE VEHICLE HAS SLOWED TO ALMOST A FULL STOP, BUT NOT QUITE. IF I TRY TO ACCELERATE I GET A FEW SECONDS WHEN NOTHING HAPPENS. I FEEL THAT IT IS EITHER A TRANSMISSION CAUGHT BETWEEN SHIFTS OR AN ENGINE FALTER. I HAVE MENTIONED THIS TO THE DEALER, BUT WAS TOLD THAT "THAT'S HOW IT IS".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399010March 3, 2021
STEERING
TL* THE CONTACT OWNS A 2018 AUDI Q7. THE CONTACT STATED WHILE DRIVING AT 25 MPH, A WARNING MESSAGE INDICATING 'STEERING MALFUNCTION PLEASE VEHICLE' ILLUMINATED. THE CONTACT PULLED OVER, SHUT OFF THE VEHICLE AND ATTEMPTED TO RESTART THE VEHICLE, HOWEVER THE MESSAGE WAS STILL DISPLAYED. THE CONTACT LEFT THE VEHICLE AT A PARKING LOT OVER NIGHT. THE CONTACT HAD THE MANUFACTURER TOW THE VEHICLE TO A LOCAL DEALER BELL AUDI (782 US-1, EDISON, NJ 08817) WHO DIAGNOSED THE FAILURE AS A STEERING WHEEL SYSTEM ISSUE THAT WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO COST. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 60,328.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11391080February 1, 2021
UNKNOWN OR OTHER
SUN ROOF SPONTANEOUSLY EXPLODING WHILE DRIVING STRAIGHT ON A HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384568December 22, 2020
UNKNOWN OR OTHER
IN MAY OF 2020 I SEVERELY HIT MY HEAD (LEFT SIDE OF FOREHEAD) ON THE C-PILLAR WHILE EXITING THE LEFT-REAR SEAT. THE VEHICLE WAS PARKED AT THE TIME AT THE TIME OF MY HEAD INJURY. THE INJURY WAS CAUSED BECAUSE THE C-PILLAR IS VERY CLOSE TO THE REAR HEADREST, AND TO EXIT THE VEHICLE ONE GENERALLY HAS TO LOOK DOWN AT THE GROUND WHERE ONE IS ABOUT TO STEP. IT IS MY UNDERSTANDING THAT THERE IS CURRENTLY A SAFETY RECALL (70H8 NHTSA: 20V658) FOR THIS VEHICLE, A 2018 AUDI Q7. (THE C-PILLAR IS THE THIRD VERTICAL BEAM FROM THE FRONT OF THE VEHICLE.) THE RECALL STATES "AN INCREASED RISK OF INJURY IF AN UNBELTED PASSENGER'S HEAD CONTACTS THE C-PILLAR IN A CRASH." MY EXPERIENCE IS THAT THERE IS ALSO AN INCREASED RISK OF HEAD INJURY ON THE C-PILLAR AS PASSENGERS EXIT THE VEHICLE FROM THE REAR DOORS WHILE THE VEHICLE IS PARKED. I REPORTED MY PROBLEM TO THE MANUFACTURER AND THEY RESPONDED ON DEC. 22, 2020: "AUDI OF AMERICA HAS REVIEWED YOUR CONCERNS AND WE SEE THE EXPERIENCE AS BEING NO FAULT OF THE VEHICLE OR THE 70H8 CAMPAIGN."
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11377373December 1, 2020
SERVICE BRAKES
LOUD SQUEAKING NOISE WHEN BACKING UP/ON REVERSE COMING FROM FRONT BRAKES. ADVISED AUDI DEALERSHIP AT ROCHERST HILLS, MI FOR THE ISSUE WHEN THE CAR WAS LESS THEN 2 YEARS OLD AND WITH ONLY 20,000 MILES ON IT, BUT SERVICE ADVISER SAID THERE WAS NO BULLETIN TSB, SERVICE CAMPAIG OR RECALL FOR THE THE ISSUE. I SHOULD PAY OUT OF MY POCKET FOR THE SERVICE. AFTER SPEAKING TO AN AUDI REPRESENTATIVE DIRECTLY, I WAS ADVISED THAT THERE WAS A TSB FOR THE CAR AND MY CAR IT SHOULD BE SERVICED. WHEN CONTACTED THE SAME DEALERSHIP I WAS ADVISED THAT I WAS OUT OF 24,000 MILES (BY 1,000 MILES) OR 2 YEARS WARRANTY (OUT 4 MONTHS) AND THEY COULD NOT FIX IT. WHEN I COMPLAINED TO THEM THAT THE OTHER ADVISED TOLD ME THERE IS NO COVERAGE AVAILABLE, WHEN MY CAR WAS UNDER COVERAGE LIMITS, THEN THE DEALER TOLD ME THAT THE ADVISER DOS NOT WORK WITH THEM ANYMORE. I OPENED A COMPLAIN WITH AUDI CUSTOMER CARE AND AFTER 2 WEEKS, AUDI CUSTOMER SERVICE STATED THAT THE DEALER ADVISED THAT I NEED TO REPLACE ROTOR AND PADS DUE TO DUST'.. AUDI COULD NOT DO ANYTHING AS THEY HAVE A RELATIOSHIP WITH THE DEALERSHIP, AS PER CUSTOMER SERVICE REPERSENTATIVE. THE SQUEAING IS VERY, VERY LOUD, MY 3 KIDS AND PEOPLE AROUND GET SCARED OR WONDERING WHAT IS HAPPENING WHEN I PRESS BRAKES WHILE ON REVERSE. NEITHER AUDI USA OR AUDI ROCHERSTER HILLS, MI CARE ABOUT THEIR CUSTOMERS SAFETYBUT JUST OUR MONEY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376709November 27, 2020
SERVICE BRAKES
FRONT BRAKES HAVE ISSUES FROM THE BEGINNING WITH BRAND NEW TIRES FROM THE DEALER. DEALER CHANGED ALL TIRES WITH BRAND NEW TIRES AGAIN AND BRAKE PADS FOR FRONT BRAKES SIX MONTHS AGO. VEHICLE MAKES NOISE WHEN I PUSH BRAKE. VEHICLE IS NOW WITH THE DEALER AND THEY ARE TRYING TO FIGURE OUT. THIS IS NOT AT ALL ACCEPTABLE BEING A $80K VEHICLE. AUDI SHOULD DISCONTINUE THESE DEFECTIVE VEHICLES AND REFUND THE MONEY. THIS IS ALSO A ROAD HAZARD AND RISKY ISSUE TO DRIVE. THIS IS A MAJOR SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363538October 9, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I WENT TO PICK MY 3 YO TWINS AT SCHOOL. OPENED MY DOOR, GOT OFF THE CAR AND CLOSED IT, WITH KEYS INSIDE MY PURSE AT FRONT PASSENGER SEAT (MY USUAL ROUTINE). WAS ABLE TO OPEN PASSENGER'S BACK DOOR, BUCKLED MY SON TO CAR SEAT AND CLOSED HIS DOOR. WHEN TURNED TO OTHER SIDE TO OPEN THE DOOR FOR MY GIRL, NOTED CAR WAS LOCKED AND IGNITION TURNED OFF WITH MY 3YO SON INSIDE. ALL DOORS WERE LOCKED DESPITE KEYS BEING INSIDE CAR AND IGNITION OFF. REMOTE CONTROL WAS OPERABLE WITH BATTERIES FUNCTIONING WELL. SCHOOL DIRECTOR CALLED 911 AND FIRE DEPARTMENT WENT TO ASSIST. THEY WERE UNABLE TO OPEN DOOR AND AFTER ~20MINUTES OF MY SON BEING INSIDE, BUCKLED AND IN FLORIDA HEAT, EMT AND FIRE FIGHTERS HAD TO BREAK A WINDOW TO GET HIM OUT. WHEN I WAS ABLE TO GET HIM, HE WAS EXTREMELY HOT WITH ELEVATED TEMPERATURE AND SOAKED IN SWEAT. THANKFULLY I WAS NOT WITH MY 3MONTH OLD BABY THAT DAY. SINCE MY BOY'S TEMPERATURE WAS COMING DOWN NICELY WITH SUPPORTIVE MEASURES I DID NOT TAKE HIM TO THE HOSPITAL AND DECIDED TO OBSERVE AT HOME. CAR HAD SERVICE 6 DAYS PRIOR TO THIS EVENT IN AUDI FORT MYERS NEXT DAY ON 10/08/10, TOOK CAR TO AUDI FORT MYERS AND REPORTED EVENT TO SERVICE DEPARTMENT, COMPUTER SYSTEM WAS CHECKED AND NO EVENT WAS REGISTERED. THEN I WAS TOLD BY EMPLOYEES AT AUDI, THEY COULD NOT EXPLAIN THE EVENT BUT NOTHING THEY CAN DO AND NO NEED TO REPORT TO AUDI USA.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11299630January 15, 2020
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
KEPT LIGHT APPEARS ON DASH THAT ADD 1 QT OF OIL FOR 6 TIMES. BEFORE THIS LIGHT APPEARS, CAR ALWAYS SUDDENLY STOPPED WHILE IM DRIVING OR PARKED. LAST SATURADAY 1/11, MY CAR WAS SUDDENLY STOPPED ON HIGHWAY AND ENGINE WAS RUNNING AND SO LOUD AFTER CAR STOPPED BUT CANNOT CHANGE ANY GEARS FOR FEW SECONDS. I'M SO FRUSTRATED AND SCARED TO OPERATE THIS VEHICLE. I WENT TO AUDI SERVICE BUT THEY DON'T FOUND ANY PROBLEMS AND REFILLED OIL AGAIN. IN MY 6 TIMES OF THIS EXPERIENCE, LIGHT WILL BE APPEARED AND CAR WILL BE STOPPED WHILE OPERATING AGAIN. MUST BE FIXED THIS MATTER BY AUDI
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11296785January 3, 2020
STEERING, WHEELS
PURCHASED A NEW 2018 AUDI Q7 LATE JUNE 2018 WITH GOODYEAR EAGLE ALL SEASON TIRES (285/45R20). AFTER ABOUT 24,000 MILES, NOTICE STEERING WAS DRIFTING TOWARDS THE PASSENGER SIDE WHILE DRIVING ON HIGHWAY AND ROAD IN NORMAL CONDITIONS. THEN NOTICE BOTH FRONT TIRES STARTED TO "CHUNK" ON OUTER EDGES OF TIRE. REAR TIRES ARE STILL IN GOOD SHAPE AND WEARING EVENLY AT 7/32 TREAD DEPTH. DEALER AT FREMONT, CA ACKNOWLEDGE THIS IS A KNOWN ISSUE AND WILL NOT REPLACE TIRES AFTER 12,000 MILES. PER DEALER REPORT, LF AND RF ARE "5+ CUPPING". DEALER SERVICE ADVISOR RECOMMENDED TO CALL GOODYEAR. CALL GOODYEAR TOLL FREE NUMBER TO FILE A WARRANTY CLAIM. GOODYEAR ALSO ACKNOWLEDGE AUDI IS AWARE THIS IS AN ISSUE ON VEHICLE AND PROVIDED A WARRANTY CLAIM NUMBER. VERY SURPRISED BOTH GOODYEAR AND AUDI ACKNOWLEDGE THERE IS A DESIGN DEFECT BUT DEALER IS NOT WILLING TO REPLACE TIRES UNDER MANUFACTURE WARRANTY ESPECIALLY SINCE CAR IS DRIFTING TO THE RIGHT UNDER NORMAL DRIVING CONDITIONS. DRIFTING COULD BE A SAFETY ISSUE AND POTENTIALLY CREATE AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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