Audi Q7 Complaints (2018)

144 consumer complaints on file.

#11547804October 2, 2023
FUEL/PROPULSION SYSTEM
Fuel pump failed and is leaking on my 2018 Audi Q7. Audi has confirmed it will need to be replaced at my cost. Audi also confirmed it has an extended warranty to replace the faulty fuel pump on other model years on the same q7 vehicle model, for 150,000 miles. It appears that to rectify the issue, the same part is replaced as on the warranty fix. Why was model year 2018 not included in the warranty if it is the same part?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544218September 13, 2023
ENGINE, BACK OVER PREVENTION: WARNINGS, FORWARD COLLISION AVOIDANCE: WARNINGS
coolant leaking @ 50K miles and also their warning system is not as effective. I got into a fender bender 2 months in owning the car as brand new.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11543967September 11, 2023
SUSPENSION
Both rear springs broke at 70000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538808August 16, 2023
SUSPENSION, EXTERIOR LIGHTING:HEADLIGHTS
Just had the vehicle in for the it’s 60k mile service and no issues reported. Today, at 63k miles I had the same dealer look at a headlight malfunction and the service technician reported the rear coil springs are failing and need replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535392July 31, 2023
STRUCTURE:BODY
Did not have an issue until I heard an exhaust rattle today. Upon inspection, the exhaust pipe tip on the right side could be physically manipulated upwards and downwards but appeared to be rusty. The exhaust pipe extension (Audi part 4M0253682M) eventually fell off completely within 50 miles of initially noticing and fell onto the roadway, as I was pulling into a parking lot causing a hazard. Upon picking the item up, the clamp and exhaust pipe were rusted through.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534731July 27, 2023
AIR BAGS
The contact owns a 2018 Audi Q7. The contact stated while driving at an undisclosed speed, the passenger’s side air bag warning light remained illuminated. The vehicle was taken to the local service center who diagnosed that the passenger’s side seat cushion needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525032June 2, 2023
SUSPENSION
Passenger side rear spring broke near the base on a 2018 Q7 with 66k miles. From looking online, this is a common problem with this model/year. VWofA issued a recall for rear springs for the same year of the VW Atlas, a car that shares the same platform with the Q7, so they know there's a problem. Looking online, many people are having this issue, and it costs, $2400 to replace the springs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518638April 24, 2023
ENGINE
While driving, car stops and message " Drive System:Malfunction! Please Contact Service" comes on along with check engine light and message indicator.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514499March 29, 2023
UNKNOWN OR OTHER
Right engine mount fluid leaking under factory warranty(diagnosed at 50k service, 44k actual mileage). The leaking is not obvious and cant be identified unless lifting the car up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510340March 6, 2023
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
The problem: I was driving and noticed a high remaining fuel range, or a fuel gauge that appears to be stuck at a specific level, I ran out of gas while in motion, and my engine stalled almost causing a crash on the highway. My vehicle was towed to the Kansas City Audi dealer and they have identified the same issue in the recall in the NHTSA campaign number: 22V155. Audi’s own number for this recall is 20DN. The dealer has quoted $5,000 to make the repair (My vehicle is currently at the dealer). My 2018 Q7 has the same engine as the 2018 A7 where there is a recall regarding the same reported issue. "The fuel level sender, which is located inside the vehicle’s gas tank, may get stuck on the gas tank’s ventilation pipe, leading the dashboard display to show an incorrect gas level and remaining range level."
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509599February 28, 2023
VISIBILITY/WIPER
Twice now, the front windshield defroster has malfunctioned. First time was late last winter and the car was undriveable due to almost no visibility out of the windshield (and it malfunctioned during my wife's daily commute). We had it repaired under warranty at the time. The same issue occurred again yesterday (2/27/2023) evening while commuting to my son's school. Due to inclement weather, visibility was extremely poor without the defroster and had to drive with the windows partly rolled down. As the vehicle is out of warranty now, the repair costs will be out of pocket. In a span of a year or less, this issue has occurred twice now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505020February 1, 2023
ENGINE
Water pump failure. This can lead to catstrophic engine failure if not addressed. Dealer has confirmed the failure. No fault codes appeared in any scans. Only warning signs were rapid coolant loss & the smell of burning coolant.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499844January 2, 2023
SUSPENSION
This vehicle was maintained by Audi/VW for 60000 miles under a service contract. While changing my snow tires I noticed the spring was broken. My wife did claim she heard a rattling in the back of the car, this must have been it. I’ve found multiple complaints from different owners on car online forums claiming they found the same spring, the right rear, unexpectedly broken. A suspension failure can have devastating results especially with a 7400 pound towing capacity.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498300December 20, 2022
ENGINE
Engine coolant leak reported only at around 30K miles. Leak detected and fixed at owners cost.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489290October 14, 2022
SEAT BELTS
The contact owns a 2018 Audi Q7. The contact stated while driving approximately 30 MPH, the seat belt on the passenger’s side the second row started to make a clicking sound and tightened independently around the contact's son. The contact’s son reported that he felt pressure on his chest and shoulder as the seat belt tightened but was not injured. The contact stated that the seat belt failure had become a constant issue and had stopped using the seat belt. The contact stated no warning light was illuminated. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle had not been repaired. The manufacturer had been informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 21V606000 (Seat Belts). The failure mileage was approximately 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488301October 7, 2022
PARKING BRAKE, PARKING BRAKE:ELECTRICAL
The car's parking brake system is not engaging when a door is opened while the car's transmission is in "Drive." Normal operation requires the parking brake to be engaged when the door is opened. Audi is aware of the issue and has issued a software patch to flash the car's firmware. See https://static.nhtsa.gov/odi/tsbs/2019/MC-10158462-9999.pdf However, this is only done for cars in warranty. Since this is a safety concern it should be done for all cars as a car can roll when a door is opened and the parking brake is not automatically engaged as originally designed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480408August 21, 2022
ELECTRICAL SYSTEM:INSTRUMENT PANEL:FUEL GAUGE:FUEL LEVEL FLOAT/SENSOR/SENDING UNIT
My Audi with 42k miles ran out of gas on the Interstate Highway without any warning. Failure was a fuel sending unit which provides fuel quantity info and the low fuel light. The erroneous display indicated just less than half tank and the display indicated 185 miles to empty. This failure of the engine to suddenly quit on a busy freeway is potentially catastrophic! At a minimum there should be a safety recall requiring the Audi company to design the low fuel light to be on a separate circuit.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480007August 18, 2022
ENGINE
At approx 56,600 miles I received a low engine coolant error on my vehicle. Upon inspection, all engine coolant was gone from the tank. Engine coolant was refilled by me at home. The next day, I received a low oil error on my vehicle. Upon inspection, the oil was below the minimum level. 1 quart of oil was added to my vehicle and we promptly took the vehicle in for inspection as this did not seem like a coincidence. Upon inspection at Motor City Euro Repair, it was noted that the water pump was leaking causing the engine coolant and oil levels to decrease. Water pump replacement required, which should typically not be a required repair until 100,000 miles. Audi is aware of this issue, but no recall has been made. There is also a class action lawsuit for this issue, but the 2018 Q7 Prestige 3.0 is not part of the vehicles in the suit. Total cost of repair was $1,375 as the vehicle is 6,600 miles out of warranty. Again, this is a know Volkswagen/Audi issue and Audi US is not recalling.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470061June 20, 2022
ENGINE, ELECTRICAL SYSTEM, LANE DEPARTURE: ASSIST
1.Interior color light bars: These light bars developed inconsistency. Audi repaired the inconsistency however now the light bars only display pink (not white) during start up. The dealership tried telling me it’s not pink, then claims to be color blind. I have artiest friends who maintain the color is pink. 2.Engine start-stop: Dealership confirms the Q7 will shut down as part of the start-stop feature before the vehicle has stopped. I explained to the dealership that the Q7 speedo claims moving 1 to 2 mph faster than it is moving. Therefore, during slow speed braking, stop sign, the Q7 will shut down before it stops moving. Without the engine on, the Q7 will lurch to a stop or and forcing the transmission to turn. 3. Low oil light comes on between oil changes sometimes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464921May 17, 2022
ENGINE AND ENGINE COOLING:COOLING SYSTEM
I purchased car July 2nd 2021 with 74956 miles, I just had it towed to audi do to coolant level light coming on. I purchased extended warranty at time of purchase and though this would be covered but was told warranty only covers water pump not the thermostat. Now they are demanding over 2100 to fix. I have seen several other audi owners that have experienced similar issues and believe this could be a dangerous to the owners especially when going on a long trip which my leave you stranded.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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