Audi Q7 Complaints (2018)

144 consumer complaints on file.

#11610620August 24, 2024
STRUCTURE:BODY
My 8-year-old's finger was in the door frame and the door came close enough to engage the soft close feature and she tried to pull her finger out as we watched the door slowly continue closing on it. After 4 x-rays the doctor determined it was not fractured, but it is badly bruised, swollen, and was cut. This should not be possible that it doesn't sense her finger. On a car not equipped with soft closing, this incident wouldn't have occurred.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11604788July 26, 2024
POWER TRAIN
Audi Quattro (differential) noise is being heard while turning the car. The problem was identified to be due to different speeds between the front and rear differential, the locking effect of the center differential can differ significantly in tight bends. – unless there is a design flaw, there should be no noise coming from the differential . this is totally unheard of from any car I have owned. Problem was reported to Audi dealership and no definite solution was offered other than changing the oil for the center differential oil and checking to see if the problem goes away. if it does not, they would do further investigation. This is an Audi Quattro differential design fault that can be very dangerous if it fails on highways or under adverse weather or at high trafficked areas. I started an incident case (Reference #06217801) with Audi USA and Regional Case Manager (MR) told me that "our responsibility is to service the vehicles within the parameters of the New Vehicle Limited Warranty. This covers manufacturer’s shortcomings on parts and labor for 4 years or 50,000 miles (whichever occurs first) from the vehicle’s in-service date. Once these parameters have been exceeded, repairs do become the responsibility of the owner of the vehicle. Any diagnostic cost would be customer pay." This is why Audi has more class action law suits against them than any other auto brand. Keep in mind Audi has had more class action lawsuit (and lost) against them than any other Auto company. I have received 5 notices of Class Action lawsuit that Audi decided to settle in the last 6 years - just on one model. Needless to say, Audi (VW) puts faulty dangerous products on the road, hoping NHTSA has no appetite to go after them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601452July 12, 2024
SUSPENSION
Rear Drivers side spring cracked failed and corrosion on the bottom mount. Passenger side corrosion also visible and needed to be replaced. Confirmed and documented by dealer and repaired on 7-12-24. Vehicle has 93K miles and was last brought in for multi point inspection at 50K.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598285July 2, 2024
ENGINE
I have received two "cylinder misfire" notifications. The first occured in December 2023 on a remote stretch of freeway. The second occured in June 2024 on a remote stretch of highway. In both cases, I immediately lost power and put myself and cars around me at risk because I had to pull over onto the side of the road to re-start the car. After the second incident, I now have no confidence in taking my car, only 6 years old and with 74K miles on it, out of the city and into the countryside. The symptoms of this issue include frequent oil burn / oil top-offs. My car requires a quart of oil every 200-300 miles. There are no leaks in my driveway. The leaking all seems to be coming from the cylinders. I am taking my Q7 into a mechanic, again, next week and I am concerns the solution will be "new engine" which costs more than the car is worth.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596159June 24, 2024
ENGINE
The contact owns a 2018 Audi Q7. The contact stated that while driving at an undisclosed speed, the low oil warning light illuminated. In addition, the contact stated that the oil level was topped off every 700 miles. The vehicle was taken to the dealer where it was diagnosed with a failed piston and excessive oil consumption. The contact was informed that the piston needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589292May 17, 2024
EXTERIOR LIGHTING
Front right side marker light defective warning message populates when the vehicle is started, and also when temperatures are low, or conditions are wet. It also causes the ADAS components to be deactivated some of the times it occurs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589027May 16, 2024
UNKNOWN OR OTHER
Audi Q7 sunroof front sunroof glass spontaneously exploded while driving on freeway at 8:30am going 75mph. No extreme temperature swing, no water on glass. Heard loud gunshot sound and looked up to see hole about 5-7" wide in sunroof. Tempered glass pieces falling onto fabric sunscreen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582131April 10, 2024
ENGINE, SERVICE BRAKES
Engine Malfunction Piston Rings Oil Consumption Loud brakes
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580283March 31, 2024
SUSPENSION
left and right rear coil spring broken.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580217March 30, 2024
EXTERIOR LIGHTING
Warning light comes on stating front left side marker light is not working. However, light is on. Warning continues to come and ding non-stop despite the light working correctly. Searching the internet shows that this has happened to thousands of people. Audi is trying to charge over $5K for a known defect. Dangerous to have these lights not connected properly to the car's system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579215March 25, 2024
SUSPENSION
Rear passenger side coil spring broke. Vehicle has 85K miles. Happened when traveling on a highway - heard a loud bang. Car still ran however sitting 1' lower on that side. Repair estimate in the $1500 range. Research in online forums shows this is happening to a lot of 2017-18 Q7s. definitely a design/component flaw.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574127February 26, 2024
VISIBILITY/WIPER
HVAC flap motors (2 of them) failed for the second time impairing visibility during inclement weather. The first time was under warranty. This second time is costing me $1550 plus tax. When these flap motors fail, they remain closed and do not allow the heating or AC to blow into the vehicle which results in windows fogging up completely. It is impossible to drive without windows open which is not practical in the winter cold rainy season.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573723February 23, 2024
SUSPENSION
67,000 miles and broken rear right coil spring. Very serious issue as it can cause an accident while driving. No warnings or messages. Heard loud pop and rear right was sagging. Many other people with this model Q7 have had the same problem. A part like this should not be failing at 67,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569685February 3, 2024
ENGINE
Noticed a lower level of coolant (below the MIN mark) at the coolant reservoir - checked with mechanic and was told there is a slow coolant leak at the one of the water pump seals (which has corroded). Need a water pump replacement. Was told it is a very common occurence with these cars - but was surprised to experience this issue on a car with less than 20K miles driven.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568072January 26, 2024
ENGINE
We have had major problems with our 2018 Audi Q7 that are consistent with allegations made in various lawsuits against Audi and Volkswagen Group of America for alleged defects with Audi piston rings and piston ring assemblies. The defects have purportedly caused excessive oil consumption, engine damage, and engine failure. As noted in one such lawsuit (that apparently settled), the engine failure caused by the defective Audi piston ring and piston assemblies could result in sudden loss of power to the engine. “It goes without saying that a sudden loss of power poses a clear-cut safety risk—it can prevent the driver from accelerating, maintaining speed, and even adequately controlling the steering wheel, engaging the brakes, all of which drastically increase the risk of collisions …” [XXX] v. Volkswagen Group of America, Inc. {XXX]) The problem with our Audi is consistent with the reports by plaintiffs in these lawsuits, as well as other Audi owners—including Q7s—who have shared their experiences online. Starting at around 60,000 miles, our vehicle increasingly consumed oil until eventually, we needed to add a quart of oil less than every 600 miles. And that’s despite our: 1) having followed all of the required oil change and other related maintenance standards published by Audi; and 2) having replaced the car’s CCV valve and PCV breather, which we were told sometimes corrects the problem. Most recently, in December 2023, I was driving with my children in the vehicle, and the engine started sputtering and laboring. Then the check engine light appeared. I was able to drive the car home but have been advised that, in order to make the car drivable, we’d have to replace the engine. Obviously, even if we have the engine replaced, the rebuilt Audi engine could have the same problems. Given the risk that the affected Audi engines will fail in vehicles traveling at high speeds on U.S. highways, the NHTSA should investigate this matter immediately. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567366January 23, 2024
POWER TRAIN
Car is consuming 1 quart of oil every 600 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564818January 11, 2024
SUSPENSION
The rear passenger side coil spring broke at 43,000 miles—no hard driving or potholes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562092December 27, 2023
SUSPENSION
Rear spring failure which has been reported as a common issue based on research.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558157December 3, 2023
SUSPENSION, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Rear coil spring broke without any load on the vehicle. This condition causes some of the safety features to not work such as adaptive cruise control and automatic emergency braking.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551970October 26, 2023
SEAT BELTS
Brakes were firmly applied to avoid a collision, the 3rd row seatbelt did not engage and the passenger was thrust forward and hit their head on the 2nd row seat. Took the vehicle to Audi for inspection and they found the locking mechanism on the belt was faulty and replaced it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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