Audi Q7 Complaints (2021)

75 consumer complaints on file.

#11577022March 12, 2024
ELECTRICAL SYSTEM
Twice in the last 2weeks the vehicle has an electrical system failure while on expressway. This is dangerous as the message tells you to immediately stop driving. On a highway this is a serious hazard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574716February 29, 2024
VEHICLE SPEED CONTROL, STEERING, ELECTRICAL SYSTEM
My car first had a warning “Electrical system: malfunction! Please contact Service.” I made a appointment at my Audi dealership 2 days later, but the next day i got more warnings. “Automatic start/stop system: malfunction!” then my power steering was not working. I decided to drive straight to the service department that afternoon, but never made it. In rush hour traffic on a busy street, my Q7 started beeping every warning - “Electrical system: malfunction! Safely stop vehicle”, “Drive system: malfunction! Stop vehicle safely” and the vehicle decreased speed then abruptly turned off. I was so scared that I would get hit by the traffic zooming around me. It wouldn't go into neutral and my parking brake was engaged blinking. I put on my hazard lights and called 911 for traffic assistance while sitting in my car. I was able to safely exit and after calling Audi, I could get my car into neutral and move it off the busy street with the help of some good Samaritans. I had the car towed to Audi. The service department said they have seen this a handful of times and that it's a problem with the accelerator/generator.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560034December 14, 2023
ELECTRICAL SYSTEM
Car displayed electrical Issue when driving daughter to school. Let husband know but was only a yellow warning and had a full day planned. I unfortunately assumed it was just a battery issue and continued with my day, but made an appointment at Audi for repair. I drove to my next appointment and the yellow warning moved to a red warning but I was 20 minutes from home. I called my husband and warned him I’d probably not make it all the way home, I made it another 10 miles and then it completely turned off on the freeway, I was prepared and had stayed in the right lane thinking this could be coming. Towed the car to Audi, they are ordering parts and warned it could be 4 weeks before I got my car back. The “generator” needs to be replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556707November 24, 2023
ELECTRICAL SYSTEM, LANE DEPARTURE: ASSIST, LANE DEPARTURE: WARNING
Per carfax, my preowned 2021 Q7 with 9k miles has had several visits to audi dealerships. The car was eventually used for a buy back. That said, Audi USA "fixed" the vehicle and sold it. The car is NOT fixed and as the new owner I've waited 2 weeks after buying this car to drive and possess it only to have the battery warning light back on the dashboard after taking possession today. The car was previously at an audi dealership before it was cleared to be shipped to me. It seems Audi is unable to fix this car. I will need to tow it now to another audi dealership as I'm afraid the car will lose all power during any attempt to drive it back to a dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556592November 23, 2023
ELECTRICAL SYSTEM, STEERING, LANE DEPARTURE: WARNING
Battery light on dash red and yellow abs light on.. multi Electric faults. On my massage board and car died on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551504October 23, 2023
UNKNOWN OR OTHER
Forward Sunroof implosion into passenger compartment. No visible outside debris or projectiles. Vehicle underway, speed approximately 55mph , weather clear, moderate winds, traffic heavy. No accident, minor abrasion injury.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550555October 18, 2023
ELECTRICAL SYSTEM
While driving, vehicle flashed red error codes for an electrical system malfunction and indicated that the vehicle should be stopped as soon as possible. As part of this failure, the auto start/stop for the vehicle became disabled. Vehicle was towed to Audi dealer, and after sitting on the lot for a week, the dealer confirmed that the starter generator for the 48V mild hybrid system failed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549706October 12, 2023
ELECTRICAL SYSTEM
Starter Generator Failed on 10/12/2023 while the car was being driven. Warning received was "Electrical system: Malfunction! Safely stop vehicle" There are multiple reports online of people experiencing similar problems and have had recalls. We never had a recall and this could have caused a fatality. We feel Audi has been negligent.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545027September 17, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
on Sep 17 2023 my wife was driving her Audi Q7. which has 25,780 miles. She drove to a parking lot for a hiking trip, pressed on the brake and the car instead of stopping accelerated. She kept trying to press the brake, however the car did not stop until it hit a tree. The car has been towed to our house and it is not driveable. The car has not been inspected yet. I plan on calling the Audi dealer on Monday, Sep 18th. No lights appeared before the incident.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11544452September 14, 2023
ELECTRICAL SYSTEM, ENGINE, SERVICE BRAKES
While driving with my 4 year-old daughter a notification appeared on the driver display that there is an “Electrical Malfunction” and to call the service department. A few minutes later, while actively driving on the same busy road in my town, the vehicle completely turned off, including the power steering and ABS breaks. I was stuck in the middle of a busy intersection with no hazard lights and no ability to even shift the vehicle into neutral to move it. I was genuinely concerned for my safety and the safety of my daughter, as we were stranded in the middle of a busy intersection during rush hour. It was a harrowing experience to say the least. Eventually we had the vehicle towed. When I called Audi, they informed me that they suspected it was the “starter generator” and that they were aware of the issue, but this was the first I had heard of it. They subsequently confirmed that it was the starter generator and are less than accommodating.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538965August 16, 2023
UNKNOWN OR OTHER
The contact owns a 2021 Audi Q7. The contact stated that while driving at unknown speeds and making a left turn, the vehicle jerked and stalled. The contact was able to pull over into a parking lot. There was an unknown red message displayed regarding the pressure sensor. The driver sustained injuries to the head, arm, neck, and back, but medical attention was not provided. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 26,789. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11534930July 27, 2023
SEAT BELTS
The seat belt has now come unlocked from the locked position multiple times without unbuckling the seat. This is an issue because it's the seat belt used to install an infant car seat, so the car seat is not locked into place, which could be a major issue in the event of a crash. The seat belt retractor has randomly unlocked multiple times after being locked into place. The car dealership was unable to replicate the problem, but it has since occurred multiple times at home.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534121July 24, 2023
SEAT BELTS
The right rear seat belt locking retractor, which was locked when I put my son in his car seat, became unlocked in motion during our trip while his car seat was in use. I check the lock each time I place him in his car seat, and it was locked at the beginning of our journey. Having an unlocked safety belt puts a child at risk since their car seat can't be properly secured with an unlocked safety belt. The retractor had worked prior to this instance since I started using it with our car seat 3 months ago. I have reached out to the Audi dealership and have not heard back.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517470April 17, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Electric malfunction signal all sudden appears while driving and engine start malfunction.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515205April 3, 2023
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
The contact owns a 2021 Audi 7. The contact stated that while operating the vehicle electrical warning messages would suddenly display. One while the wife was driving approximately 20 MPH the vehicle suddenly shut off in the middle of the road. The vehicle was later towed to the local dealer who diagnosed that the alternator was faulty and needed to be replaced. The vehicle was not yet repaired. The contact was informed by the service advisor that the failed alternator was a known issue and the manufacturer had extended the warranty for the alternator and the replacement alternator was on a ten-week delay due to the high demand for the part. The manufacturer was notified of the failure. The failure mileage was 27,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514935April 1, 2023
TIRES
285/40R21 I was pulling out of a parking lot onto Rt 40, a secondary, 2-lane road, at approximately 6pm. As I accelerated to approximately 30 mph, without warning I heard a loud noise and felt the pull of the right front tire. I pulled off into a gas station parking area that was nearby and was very fortunate to have avoided an accident due to the significant traffic at the time. Upon inspection, the tire had a complete and catastrophic failure of the sidewall, stranding me at that location until Audi roadside assistance transported the vehicle to our local dealer approximately an hour later.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514930April 1, 2023
TIRES
285/40R21 At the end of a Vermont ski trip, left to return home on the morning of 3/15/23 at approximately 8am. Outside temperature was approximately 30 deg F and it was snowing. Due to partially snow-covered roadways, speeds were limited to 35-40 mph. After driving for approximately 20 minutes, the tire pressure warning indicated, followed approximately 30 seconds later by catastrophic sidewall failure and complete tire deflation. The rapid loss of tire pressure combined with the slippery road service was extremely dangerous and we were very fortunate in steering the car to a safe parking area without losing control or colliding with other nearby vehicles. Audi roadside assistance was contacted and the car was towed to a local dealer. Upon inspection, the failed tire (original OEM supplied) showed no evidence of puncture, only catastrophic failure of the sidewall. The failed tire is being held at the dealer in Rutland, VT. Because of a similar failure on 11/12/22 with another of the (4), original OEM tires, all (4) tires were replaced with Pirelli tires as it was no longer safe to continue driving on any of the original Continentals.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511573March 13, 2023
ELECTRICAL SYSTEM
Electrical system malfunction causing the car to fail Steering Parking brake Vehicle lights Vehicle starting system Stabilization control
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505004February 1, 2023
ELECTRICAL SYSTEM, ENGINE, STEERING
Multiple warnings indicating to contact dealer (Lane departure, adaptive cruise control, collision avoidance, electric system malfunction, steering malfunction) then a few minutes later transmission failure and engine failure imminent.... attempted to move out of traffic. Luckily, I made it to the right lane before the steering shut down, then the transmission failed (stepping on the gas caused the engine to rev, but no power was delivered to the wheels), and last the car completely died. Had to have it towed to dealership. Dealership confirmed that the starter/generator failed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504014January 27, 2023
ELECTRICAL SYSTEM
My 2021 is having an issue with the starter generator. Apparently this is a issue with many Audi's
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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