Audi Q3 Complaints

72 consumer complaints on file.

#11577019March 12, 2024
LANE DEPARTURE: ASSIST
According to the owner’s manual, “Lane guidance provides corrective steering to assist the driver with keeping the vehicle in the center of the lane.” On delivery of the vehicle, I noticed that in highway conditions the system consistently steered the vehicle to hug the right side of the lane. I had to “fight” to keep the vehicle in the middle of the lane. Also, the Advanced Driver Assist Lane Guidance feature randomly shut itself off. I could switch it back on in the touch screen menu. Subsequently the Advanced Driver Assist Lane Guidance option completely disappeared from the menu. The only way to get the option to re-appear in the menu is to either reboot the Multi Media Interface or shut off and restart the vehicle. Sometimes it works, sometimes it doesn’t. Absolutely no warning when the Lane Guidance stops functioning and disappears from the menu. How was your safety or the safety of others put at risk? 1)The Lane Guidance does’t always work, allowing vehicle to leave the lane. (Note that when it DOES work the vehicle hugs the right side of the lane, distracting drivers in the adjacent lane.) 2)Attempts to get the system to work as designed causes a significant driver distraction. 3)Lane Guidance, promoted as a safety feature, is simply unreliable. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The vehicle manufacturer Audi of America (AoA) has offered suggestions to the dealer on how to repair the vehicle. Initially AoA told the dealer that the issue was caused by using a non-Audi charging cable in the USB port. The problem continued without anything plugged into the USB ports. Then on AoA’s recommendation, the dealer replaced a fiber optic cable. That did not fix the problem. No advice from the vehicle manufacturer is fixing the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575246March 4, 2024
ELECTRICAL SYSTEM, BACK OVER PREVENTION: WARNINGS
Two items: 1. Infotainment review camera does not show in a timely fashion. There is an open recall for this but my vehicle is not listed in the campaign. It is unclear why not. The firmware is from march of 2021 for a feb 2022 q3 build. I wish they would fix this. 2. ADAS park assist chimes do NOT always chime when other audi sources are playing. In particular, with Android Auto attached and after a previous phone call ends, park assist chime audio is not played. The graphical indicators may show on the screen. Other audio sources are prioritized such as android audio route guidance, or streaming audio.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574365February 27, 2024
FUEL/PROPULSION SYSTEM
My 2022 Audi Q3 was recalled for a safety recall related to a fuel tank internal vent pipe. I took my car to the dealer for the recall and after inspection I was told that my car did not exhibit the defect stated in the recall and did not need repair. Approximately 15 months later (total mileage 14962) the check engine light came on and after taking to the dealer for inspection I was told that the issue was with the fuel system but there was no repair currently available and that Audi was aware of the problem and would contact me. They deleted the code that would trigger the check engine light for this problem. Out of sight of of mind. If the initial recall was a safety issue and if the same or similar problem persists without subsequent recalls or repairs I am concerned for my safety and the safety of my family.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573141February 21, 2024
ELECTRICAL SYSTEM
The contact owns a 2024 Audi Q3. The contact stated that while turning off the vehicle, the vehicle independently restarted upon exiting the vehicle. The contact also stated that the vehicle failed to automatically lock upon exiting the vehicle as designed. On multiple occasions after locking the vehicle with the key fob, the contact stated that the vehicle was unlocked upon returning to the vehicle. The contact stated that the message "Antenna: malfunction - A technical Failure Occurred - Please contact Service" was displayed. The manufacturer was notified of the failure and the contact was informed that there was no fix available. The contact later received an email from the manufacturer for a buyback offer. The vehicle was not repaired. The failure mileage was 569.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560744December 18, 2023
ENGINE, ELECTRICAL SYSTEM
If driving and the vehicle is put in park then put back into gear without turning off first, the vehicle will stall. Usually happens to me in parking lots but happened while I was parked on a hill. The vehicle stalled after being put in drive and started rolling down the hill - the power steering and ABS did not work. I had to apply the emergency break to get it to stop. This is a major safety concern. I've only had the car for a week and it has been happening the entire time. It is going in for service immediately.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542758September 5, 2023
UNKNOWN OR OTHER
Headlights-Headlights are intentionally designed to accentuate two diagonal slashes ('/') in their beams. Consequently, when these beams project light, they tend to illuminate more of the front right side in the darkness. This shift in illumination can divert the driver's attention from the center of the lane towards the right, leading to an unnatural driving pattern and distraction. This effect is particularly pronounced in mountain passes, where the headlights tend to light up the ditches on the front right side instead of maintaining focus on the center of the road. I visited the Oakland Audi dealer for assistance, and they informed me that this design is intentional, and there is no corrective action they can take.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535639July 31, 2023
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
My vehicle was idling and came to a complete stop and stopped the engine and then an electrical malfunction message appeared and the car wouldn’t start back up. Various error messages started to appear on the drivers display (tpms, abs stabilization, lane assistance disabled)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534955July 28, 2023
ELECTRICAL SYSTEM
Child safety lock failure alert. First incident was January 2023. Second was July 2023. Repeating issue after repair. Puts small children at risk for being able to open door while vehicle is operating which also would distract the driver.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534285July 25, 2023
SEAT BELTS, SEATS
I was traveling approximately 50 mph on a highway when we were rear-ended. The car spun around and we were both thrown forward due to the malfunctioning of both the driver and passenger seat belts. Further inspection found the rear seatbelts as well did not function properly. Both the driver and front passenger seats reclined and broke during the impact of the accident. The passenger sustained head injuries and had to be taken by ambulance to the hospital. The driver's left arm was injured.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11525654June 6, 2023
BACK OVER PREVENTION, EQUIPMENT
The contact owns a 2022 Audi Q3. The contact received notification of NHTSA Campaign Number: 22V806000 (Equipment, Back Over Prevention) however, the part to do the recall repair was not yet available. An undisclosed dealer was contacted and confirmed that parts were not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522534May 17, 2023
ELECTRICAL SYSTEM
We have spoken with the dealership multiple times about the safety concern of the recall on this vehicle. We have gotten nowhere with them. It is required that every vehicle have a backup camera for safety reasons and this does not work die to this recall. They are just dismissing anything and should be providing a replacement vehicle that does work until they are able to fix this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521756May 12, 2023
SERVICE BRAKES
The break and gas pedal are made of hard plastic and they are very slippery. The should have been made of rubber to prevent slippage. I’m my opinion this is a safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520343May 3, 2023
UNKNOWN OR OTHER
When I turn on child safety lock and begin driving, a warning message pops up on dashboard screen with the message “Child safety lock malfunction.” When the message pops up, the child safety locks turn off on their own.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514083March 27, 2023
EQUIPMENT, BACK OVER PREVENTION
The contact owns a 2022 Audi Q3. The contact received notification of NHTSA Campaign Number: 22V806000 (Equipment, Back Over Prevention), however, the part to do the recall repair was not yet available. An unknown local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511897March 14, 2023
FUEL/PROPULSION SYSTEM
Audi informed me that even though there was an initiated safety recall, and there was a test of our vehicle that confirmed the problem that the recall had identified such that the fuel tank should be replaced, they have recalculated the parameters for the recall and after further testing decided that the vehicle now is no longer unsafe. We do not believe them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506816February 12, 2023
SEAT BELTS
Two weeks ago my 2021 Audi Q3 displayed a child lock malfunction error. The rear passengers cannot open the door from the inside even after turning off the child lock feature because of this fault. I dropped my vehicle at the Audi dealership in Ontario, California. They called me a few hours later and said that they fixed the malfunction by doing a software update. The next day the fault alert came back. My parents are over 80 years old and I'm concerned that if I get in to an accident my family members will get stuck in the back
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505371February 3, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2022 Audi Q3. The contact received notification of NHTSA Campaign Number: 22V673000 (Fuel System, Gasoline). The vehicle was taken to a local dealer for the recall repair; however, the contact was informed that parts for the recall repair were unavailable. The vehicle remained at the dealer awaiting parts for the repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was contacted and was unable to confirm when the parts would become available. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504228January 28, 2023
BACK OVER PREVENTION: WARNINGS
Component: MMI inconsistently plays parking collision chimes. Safety: Inconsistent chime playback may result in collision with objects during parking. Reproduction: Not reproduced by dealer. Sporadic 1 to 3 times weekly. Inspected by dealer: No. Difficult to reproduce on demand. Warning indicators: None. Description: The Audio MMI (MIB3) fails to duck audio sources consistently and as a result may play entertainment audio on top of the parking collision chimes. The parking collision chimes are not playing. Shifting out of drive into reverse or park and back to drive will cause the chimes to play without moving the vehicle further. Video examples available upon request. Site does not allow video upload. (Please add this feature).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504226January 28, 2023
SERVICE BRAKES
Component: Brake pads and rotors Safety Risk: Distraction Reproduction: 100% reproducible on any day. Inspection: Inspected by dealer, dealer claims no malfunction. Warning lamps: None. Description: The brakes resonate in the calipers when creeping. The slip and grip of the pads on the rotors creates a tone that is possibly further amplified by the suspension springs. The car has 4k miles and has being doing this since the second day of ownership. Audi claims no responsibility and will not attempt to fix it. The noise is so loud that it is distracting and others often ask whats wrong with the car. They claim that this is normal. No other car of its class has brake noise to this extent.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501261January 11, 2023
ENGINE, VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM
******* DELETE VOQ ******* THIS COMPLAINT IS BEING MARKED FOR DELETION BECAUSE THE CONSUMER PLACED THE REQUEST.*DJR ******* DELETE VOQ *******
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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