Acura ZDX Complaints

54 consumer complaints on file.

#11642705February 14, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The parking brake continously engages when in reverse disabling the vehicle until you manually release it. This happened 6 times and I was not able to safely back out of a parking lot and had to call for a tow truck to take vehicle to dealership. Dealership scanned vehicle for codes but could not find an issue and told me that is part of the safety features. Not sure how safe it is to engage the parking brake 6 times and cause my vehicle to be in traffic. There were no obstructions around the car, so I feel this is a very dangerous malfunction.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641991February 11, 2025
PARKING BRAKE, POWER TRAIN
The contact had received a 2024 Acura ZDX loaner vehicle from the dealer. The contact stated that after backing into the driveway, pressing the park button, activating the electronic brake system, and exiting the vehicle, moments later the electronic braking systemwas deactivated, and the vehicle began to roll down the driveway. The contact was able to re-enter the front seat of the vehicle and press the brake pedal to stop the vehicle. The cause of the failure was not yet determined. Upon returning the vehicle to the dealer, the dealer was informed of the failure. The manufacturer was not contacted. The failure mileage was 3,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641985February 11, 2025
SERVICE BRAKES, HYDRAULIC; AUTOHOLD BRAKE SYSTEM/BRAKE HOLD:SOFTWARE
The contact owns a 2024 Acura ZDX. The contact stated that while depressing the manual regenerative brake lever the braking system failed to activate and the driver had to depress the brake pedal to stop the vehicle. The contact stated that during the failure the message "Service Brake Assistance" was displayed. The contact stated that the BRAKE Hold feature and Adaptive Cruise Control were inoperable, and there was a ticking sound while depressing the brake pedal. The vehicle was taken to the dealer who reprogrammed an undisclosed software, but the failure persisted. The vehicle was returned to the dealer. The manufacturer was notified of the failure. The failure mileage was 320.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641521February 8, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, BACK OVER PREVENTION: WARNINGS
When reversing out of a parking spot, a driveway or around a corner, at random the vehicle will activate reverse automatic emergency braking for no reason. Sometimes multiple times in one maneuver. This is dangerous as it leaves you stopped in the middle of a street, particularly distressing when vehicles are coming and you have to take the extra time to take off the parking brake and continue the maneuver, hoping it doesn’t happen again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641181February 6, 2025
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
I've had my vehicle for almost two months. When backing out of my garage occasionally the automatic emergency braking will engage when no obstacle is behind the vehicle. This has happened numerous times and requires multiple stop/restart cycles to get far enough to actually proceed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636923January 19, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Car will not let me reverse. I have to turn it off to let me back out of driveway. When it rains the water runs down off camera and stops car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636864January 19, 2025
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I am writing to formally report a recurring and potentially hazardous issue with the Reverse Automatic Emergency Braking (AEB) system on my 2024 Acura ZDX EV. This malfunction significantly impacts the safety and usability of the vehicle. Specifically, the reverse AEB system frequently engages unnecessarily, applying phantom braking even when there are no obstacles behind the car. This issue occurs repeatedly—at least 3 to 4 times—every time I attempt to reverse out of my driveway. As a result, it is nearly impossible to back out into a busy street safely. Although the AEB feature can be manually turned off, it reactivates automatically with each new ignition cycle, creating an ongoing problem. The constant need to disable the system is inconvenient, and forgetting to do so exacerbates the safety risks. Additionally, I have observed that this issue is not isolated to my vehicle. Several other Acura ZDX 2024 EV owners have reported similar problems, as evidenced in online forums and community discussions. I have contacted the dealership regarding this matter, but a permanent solution has not yet been provided. Given the frequency and severity of this issue, I am concerned for my safety and that of other drivers. I urge NHTSA to investigate this matter thoroughly and take appropriate action to ensure that Acura addresses this defect promptly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636745January 18, 2025
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
When reversing and there’s nothing behind the car , it will automatically brake hard and say remove parking brake.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636738January 18, 2025
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, BACK OVER PREVENTION: WARNINGS, LANE DEPARTURE: ASSIST
The vehicle will slam on the brakes randomly without any warning or any object even near by. It will do it repeatedly to the point where I cannot reverse out of my driveway. This is dangerous as you find yourself stuck in the middle of the road with oncoming traffic because the car keeps automatically braking every few feet for no reason. The vehicles lane keep assist also will consistently intervene for no reason to the point you are constantly fighting it while driving if it’s on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636709January 18, 2025
ELECTRICAL SYSTEM, ENGINE
Upon pressing the on button the car would not go into drive or neutral from park. I noticed the red car light with an exclamation point staying on. After turning the car off/on it cleared and I was able to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636367January 16, 2025
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I am reporting a safety defect in my 2024 Acura ZDX, which poses a serious risk. The vehicle, purchased on 11/15/2023, has been in the shop for 35 days and has only 1,300 miles. It experienced recurring electrical failures, including blown fuses, door chimes, and ambient light and window malfunctions. After several weeks of diagnosis, the dealer discovered that a wiring bundle running from the engine compartment to the cabin, routed behind the steering column, was shorting out. The steering column assembly has a bolt that was rubbing against this wiring bundle, wearing away the insulation and causing several wires to cross and short. This short circuit was the cause of the blown fuses and other electrical issues. The dealer indicated that repairing the damaged wiring bundle would require extensive disassembly of the vehicle, suggesting this is a manufacturing defect. My concern is that, had this short circuit occurred while driving at high speeds, it could have led to a catastrophic failure, such as an electrical fire or loss of vehicle control. I have requested a Lemon Law buy-back, as the car has been in the shop for over 30 days and is still under warranty. Acura has acknowledged the request, and I am awaiting further action. Given the serious safety risk, I urge the NHTSA to investigate this defect and consider whether it affects other vehicles of the same make/model.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636036January 15, 2025
SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
The contact owns a 2024 Acura ZDX. The contact stated after his wife had pulled out of the driveway and depressed the brake pedal, the messages "Complete Outer Brake Failure", "Top Speed 43 MPH" and "Stabili-trak Failure" were displayed. Additionally, several unknown warning lights were illuminated. The driver shifted into drive(D) to return into the driveway. The driver depressed the brake pedal, but the vehicle failed to respond. The contact stated that his son who was a passenger was in the vehicle at the time of the failure. The driver shifted to park(P), and the vehicle stopped abruptly. The contact's wife informed the contact of the failure. The contact then test-drove the vehicle and was able to replicate the failure. The contact stated that the warning messages and warning lights were no longer illuminated when the tow truck service arrived to the residence an hour later; however, the braking failure persisted. The vehicle was towed to the dealer, where the failure could not be replicated, and the cause of the failure could not be determined. The manufacturer was notified of the failure, and a case was opened. The manufacturer assigned an emergency technician to diagnose the vehicle. The vehicle was not diagnosed or repaired. The failure mileage was 390.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634252January 6, 2025
SERVICE BRAKES
At 4100 miles our ZDX started showing the Service Brake Assist system warning, the auto-hold unavailable warning, and the one pedal driving unavailable warning. Took the vehicle to the dealership. Got the car back in 15 days and the problem persists. Dealership says no code was stored, yet the vehicle constantly clicks when the brake pedal is depressed. It also has a jerking sensation when coming to a stop. I'm concerned that there is a braking issue, so I avoid having my family use this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632667December 27, 2024
ELECTRICAL SYSTEM, POWER TRAIN, EXTERIOR LIGHTING
I purchased the 2024 Acura ZDX, an EV SUV, three months ago with approximately 2000 miles. Both the front and entertainment displays (monitors) have ceased to function. Unfortunately, the user menu does not provide any guidance on repairing or resetting. I still could drive to my dealer to have it repaired with a black screen, which poses a safety concern. The ZDX was manufactured by GM under the GM platform. I conducted some research and found that this is not uncommon for all GM platform EVs, including Honda and Acura. I urge you to conduct further investigation. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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