Acura TLX Complaints (2015)

344 consumer complaints on file.

#11286887December 4, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
THE CAR AUTOMATICALLY SWITCHES TO NEUTRAL AND SHUTS OFF WHILE DRIVING. I BOUGHT THE CAR BRAND NEW FROM JOHN EAGLE ACURA AND HAVE HAD THIS PROBLEM THE ENTIRE TIME THAT I HAVE OWNED THE VEHICLE. THE DEALERSHIP REPLACED THE TRANSMISSION AND STARTER ON THE CAR LESS THAN 3 MONTHS AFTER PRUCHASE. THE CAR CONTINUES TO SWITCH GEARS ON ITS OWN AND SHUTS OFF! THE DEALERSHIP SAYS THAT NOTHING IS WRONG WITH THE CAR. PLEASE BEAWARE THIS CAR IS NOT SAFE TO DRIVE!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282405November 26, 2019
POWER TRAIN, STEERING, SUSPENSION
THE VEHICLE IS SHAKING AT HIGHWAY SPEEDS , I HAVE REPLACED THE TIRES ,BRAKES , RIMS AND THE VEHICLE I AM TOLD FROM THE DEALER THAT MY VEHICLE DOESN'T APPLY TO KNOWN ISSUE AND THERE'S NOTHING I CAN ABOUT IT , I HAVE HAD IT BALANCED AND ROAD FORCED TESTED WITH NO RELIEF IT'S A CONCERN AS THE VEHICLE INSTABILITY HAS CAUSED FOR NEW HUBS AND ALREADY ON A VEHICLE LESS THAN 50K ON THE MILEAGE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281180November 19, 2019
UNKNOWN OR OTHER
ON NOV 18, 2019 WHILE DRIVING ON THE FREEWAY AT APPROX 65 MPH THE VEHICLE SPONTANEOUSLY FLASHED ALL PRESET EMERGENCY ALERTS ON THE DASHBOARD CONTINUOUSLY. AT THE SAME TIME THE VEHICLE SLOWED DOWN WITHOUT USING THE BRAKE PEDAL AND TENSION WAS FELT. THE VEHICLE WAS NO LONGER ABLE TO ACCELERATE TO KEEP UP WITH THE SPEED OF TRAFFIC FORCING MYSELF TO PULL OVER AND EVACUATE ONTO THE NEAREST EXIT RAMP. ONCE THE CAR CAME TO A COMPLETE STOP OFF THE FREEWAY THE VEHICLE KEPT ATTEMPTING TO PUT THE CAR IN 'NEUTRAL' WHEN ATTEMPTING TO PUT THE CAR IN PARK SO I COULD ALLOW FOR A SAFE SHUT OFF. UPON STOPPING AND THEN RESTARTING THE VEHICLE THE DASHBOARD CONTINUED TO DISPLAY IN A REPETITIVE PATTERN ALL THE PRESET WARNINGS/ALERTS. UPON SHUTTING OFF THE ENGINE COMPLETELY A SECOND TIME THE ALERTS NO LONGER DISPLAYED AND FLASHED REPETITIVELY ON THE DASHBOARD AND THE CAR WAS ABLE TO BE PLACED IN REVERSE THEN DRIVE WITHOUT NORMALLY WITHOUT FURTHER INCIDENT.THIS IS THE SECOND INCIDENT IN 2 WEEKS. UPON TAKING THE VEHICLE TO ACURA ELK GROVE I WAS INFORMED THAT I WOULD HAVE TO PAY $195 FOR A DIAGNOSTIC TEST SINCE THE CAR HAD SURPASSED 50K MILES AND NO LONGER UNDER FACTORY WARRANTY. THIS VEHICLE WAS SERVICED BY ACURA ELK GROVE FOR THE SAME COMPLAINT WITHIN THE LAST 3 YEARS. THE FIRST INCIDENT OCCURRED WHILE DRIVING APPROX 45MPH ON A CITY STREET REQUIRING ME TO PULL OVER TO THE SIDE OF THE ROAD AS THE CAR DECELERATED ON ITS OWN WITHOUT USE OF THE BRAKE PEDAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271732October 28, 2019
ENGINE, UNKNOWN OR OTHER
MY CAR HAS ABOUT 74000 MILES, AND ACURA HAS CHANGED THE TRANSMISSION AND TCM ONCE ALREADY. ON OCTOBER 23, 2019 WHILE DRIVING AT A SPEED OF ABOUT 55 MILES/HR (ON HIGHWAY) ALL THE ALERTS AND INDICATORS LIT UP YET AGAIN IN THE DASHBOARD AND THE CAR SHIFTED TO NEUTRAL AND I COULD NOT SHIFT ANY GEARS WHATSOEVER. WITHIN SECONDS CAR CAME TO A COMPLETE STOP AND THE INDICATORS SAID TO PUT THE CAR IN PARK GEAR AS SOON AS POSSIBLE, WHICH I DID. AT THIS TIME I WAS IN LEFT LANE WITH BAD WEATHER AND ALMOST GOT HIT BY A FEW CARS. I WAS SCARED AND LITERALLY ANYTHING COULD HAVE HAPPENED. THIS HAPPENED ONCE BEFORE AS WELL, BUT SHUTTING DOWN AND RESTARTING WORKED - DEALER WAS NOTIFIED BUT NOTHING WAS DONE. THIS TIME I WAS STRANDED. I AM SCARED ABOUT MY AND MY FAMILY'S SAFETY. MY STORY IS VERY LONG STARTING FROM DAY 1 WHEN I BOUGHT THIS CAR ON MARCH 1, 2015 AT POHANKA ACURA IN CHANTUILLY VA (THE DEALERSHIP), BUT THE SPACE IS NOT ALLOWING ME TO WRITE THE COMPLETE STORY. ACURA IS NOT DOING MUCH TO RESOLVE THIS ISSUE OR THE DEALERSHIP IS NOT TELLING ME THE WHOLE TRUTH!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271735October 28, 2019
ENGINE, UNKNOWN OR OTHER
ALL REPAIRS TO MY CAR HAVE BEEN PERFORMED AT THE ACURA DEALOR- POHANKA ACURA LOCATED IN CHANTILLY, VA. I HAVE HAD NUMEROUS PROBLEMS SINCE BUYING THE CAR ON MARCH 1, 2015. APART FROM RECALLS, THE MAIN CONCERN HAS BEEN TRANSMISSION, I HAVE GONE BACK AND FORTH PROBABLY 30 TIMES FOR SAME ISSUE - TRANSMISSION, YET THE PROBLEM PERSISTS DESOITE IT BEING CHANGED ONCE ALREADY. I AM TIRED OF WASTING TIME AT ACURA DEALOR. ON OCTOBER 23, 2019 WHILE DRIVING AT A SPEED OF ABOUT 55 MILES/HR ALL THE ALERTS AND INDICATORS LIT UP YET AGAIN IN THE DASHBOARD AND THE CAR SHIFTED TO NEUTRAL AND I COULD NOT SHIFT ANY GEARS WHATSOEVER. WITHIN SECONDS CAR CAME TO A COMPLETE STOP AND THE INDICATORS SAID TO PUT THE CAR IN PARK GEAR AS SOON AS POSSIBLE, WHICH I DID. AT THIS TIME I WAS IN LEFT LANE WITH BAD WEATHER AND ALMOST GOT HIT BY A FEW CARS. I WAS SCARED AND LITERALLY ANYTHING COULD HAVE HAPPENED. I CALLED POHANKA ACURA AND THEY SAID THERE'S NOTHING I COULD DO TO EVEN BRING THE CAR IN NEUTRAL TO GET IT OUT OF LEFT LANE TO MOVE IT TO SHOULDER. THE ALERTS HAD COME ON ONCE BEFORE AS WELL, AT WHICH TIME I NOTIFIED THE DEALORSHIP - THEY DISREGARDED THE ISSUE SAYING THAT NO ONE ELSE HAS REPORTED THIS. THE ALERTS WENT AWAY AFTER SHUTTING OFF AND RESTARTING THE CAR. NOT THIS TIME. I WAS LEFT STRANDED IN LEFT LANE. I AM SCARED AND CONCERNED ABOUT MINE AND MY FAMILY'S SAFETY. ARE THE TECHNICIANS AT POHANKA ACURA NOT TRAINED TO TROUBLESHOOT THE ISSUES? WHY DID I HAD TO GO AND SPEND HOURS AT A TIME TO TROUBLESHOOT THE SAME ISSUES OVER AND OVER AGAIN? DID THE DEALOR SELL ME A LEMON? I HAVE ALL DOCUMENTATION FOR EACH SERVICE CALL, BUT THE SPACE IS NOT ALLOWING ME TO WRITE ALL THE DETAILS AND FILE SIZE LIMITATION IS PREVENTING ME TO UPLOAD ALL THE SERVICE DOCUMENTS. PLEASE HELP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271015October 25, 2019
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
CAR CONSTANTLY SHIFTS HARD BETWEEN GEARS 1-2 AND WHEN TRAVELING DOWN HILL RPMS INCREASE AND WHEN THE THE BOTTOM OF HILL IT SHIFTS HARD IN GEAR. THE VCM MAKES THE CAR FEEL LIKE IT'S GOING TO FALL APART THE SYSTEM IS FAULTY CAUSE DAMAGES TO OTHER CAR COMPONENTS. WHEN SHIFTING INTO PARK ON MY PRETTY MUCH FLATS ROAD THE CAR ROLLS FORWARD ALL THE TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270244October 22, 2019
ELECTRICAL SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2015 ACURA TLX. WHILE DRIVING 35 MPH, THE VEHICLE SEIZED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE IGNITION AND DRIVE TO HER DESTINATION. THE VEHICLE WAS TAKEN TO JAY WOLFE ACURA (LOCATED AT 1029 W 103RD ST, KANSAS CITY, MO 64114, (816) 656-2281) WHERE IT WAS DIAGNOSED THAT THE BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE CONTINUED. WHILE THE CONTACT'S HUSBAND WAS PARKING THE VEHICLE AND PRESSING THE PARK BUTTON, IT FAILED AND THE VEHICLE ROLLED FORWARD AND STRUCK A ROCK. THE CONTACT STATED THAT THE GEAR DISPLAYED THAT IT WAS IN PARK; HOWEVER, THE VEHICLE WAS STILL PLACED IN NEUTRAL. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 16V640000 (POWER TRAIN). THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 20,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11269186October 17, 2019
ELECTRICAL SYSTEM, ENGINE
THE CAR HAS AN INTERMITTENT PROBLEM WHERE THE CAR DIES COMPLETELY AFTER IT COMES TO A STOP (NUMEROUS TIMES) AND IT CAN BE TURN ON FOR A FEW MINUTES. THERE HAS BEEN INCIDENTS WHERE I HAVE COME CLOSE TO BE HIT IN THE REAR OF THE CAR (BY OTHER CARS) BECAUSE THE CAR WON'T RE-START IMMEDIATELY. DEALERS HAVE TRY TO FIX THE PROBLEM BUT THE SITUATION REMAINS THE SAME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266892October 7, 2019
ENGINE
TL* THE CONTACT OWNS A 2015 ACURA TLX. THE CONTACT STATED THAT THE ENGINE START-STOP SYSTEM FAILED TO RESTART THE ENGINE AFTER A COMPLETE STOP. THE CONTACT HAD TO MANUALLY RESTART THE VEHICLE HIMSELF. THE FAILURE WAS EXPERIENCED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO GUNN ACURA (11911 IH 10 WEST, SAN ANTONIO, TX 78230, (210) 817-1328) AND STERLING ACURA (4801 S IH 35 FRONTAGE ROAD, AUSTIN, TX 78744, (512) 691-3800) TO BE DIAGNOSED, BUT NO FAILURE CODES WERE FOUND. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS 21,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258749September 28, 2019
STRUCTURE:BODY, UNKNOWN OR OTHER
THE PAINT IS PEELING AROUND THE BACK WINDSHIELD, CAUSING IT TO BEGIN TO RUST. I REPORTED IT TO ACURA A YEAR AGO WHEN IT WAS FIRST NOTICED AND THEY REFUSE TO FIX IT DUE TO THE WARRANTY BEING EXPIRED. SEVERAL OTHER OWNERS OF THE EXACT SAME MODEL CAR HAVE REPORTED ISSUES, BUT IT IS HIT OR MISS ON IF THE DEALERSHIP WHERE IT WAS PURCHASED IS WILLING TO MAKE THE REPAIRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253325September 5, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
THE VSA PROBLEM LIGHT & FORWARD COLLISION WARNING PROBLEM LIGHT CAME UP WHILE DRIVING AND THE VEHICLE STOPPED & STALLS ALL IN A SUDDEN. NOT SURE IF THIS IS A SAFETY ISSUE, BUT ALMOST GOT INTO A CAR ACCIDENT. PLEASE HELP! THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252788September 2, 2019
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, STEERING
2015 ACURA TLX 2.4 MODEL HAS JERKING BETWEEN 1 AND 3RD GEAR. WHILE DRIVING ON A HIGHWAY IF FEELS AS IF THE WHEEL ALIGNMENT IS OFF HAD A WHEEL ALIGNMENT DONE DIDN'T FIX PROBLEM. STEERING WHEEL NEEDS TO BE HELD AT AN ANGLE TO DRIVE STRAIGHT. WHEN TRYING TO START THE CAR I'LL HEAR A CLICKING SOUND INSTEAD OF IT STARTING. NEEDS A JUMP TO START HAPPENED 3 TIMES ALREADY. BATTERY WAS TESTED RESULTS THAT I HAVE GOOD BATTER LIFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241321August 2, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2015 ACURA TLX. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE EXPERIENCED A LOSS OF POWER AND THE GEAR SHIFTED INTO NEUTRAL. ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. WHEN THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE, IT RESUMED NORMAL OPERATION. WALKER ACURA (8951 VETERANS MEMORIAL BLVD, METAIRIE, LA 70003, (504) 464-4004) WAS CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 189,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233005July 18, 2019
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
AT 70 MPH THE VEHICLE LOST POWER, ALL WARNING LIGHTS CAME ON, I HAD TO MANEUVER THRU TRAFFIC AND DRIFT TO THE SHOULDER, THE TRANSMISSION WAS LOCKED UP AND COULD NOT BE SHIFTED FROM PARK TO ANY GEAR, THE ACCELERATOR WOULD NOT WORK. THE CAR HAD TO BE TOWED.THE DEALERSHIP SAID THE VEHICLE COMPUTER HAD TO BE RE-FLASHED/PROGRAMMED. THIS CONDITION COULD HAVE CAUSED AN ACCIDENT FOR AN INEXPERIENCED DRIVER.THERE ARE NO FAULT CODES INDICATED AS TO WHY OR WHAT CAUSED THIS ISSUE. I DID FIND THROUGH RESEARCH THAT A WIRING HARNESS IS CAUSING THESE CONDITIONS IN THE MAKE, MODEL AND YEAR VEHICLE. ALSO THE TRANSMISSION IS RELATED TO THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231579July 13, 2019
AIR BAGS, SERVICE BRAKES, ELECTRICAL SYSTEM
IN AN IMPACT WITH A PARKED CAR THAT TOTALED THE TLX , THE AIRBAGS NEVER DEPLOYED WHICH LED TO INJURY TO THE DRIVERS CHEST AND THE HIP OF THE PASSENGER IN THE FRONT OF THE CAR. THE ATTACHED PICTURE SHOW THAT THE FRONT IN IS CRUSHED WHILE THE INSIDE PICTURES SHOW THAT THE AIRBAGS NEVER DEPLOYED. AFTER THE IMPACT THE CAR COULD NOT BE CONTROLLED. PER DRIVER, SHE TRIED TO BREAK, BUT CAR DID NOT STOP. SHE TRIED TO TURN POWER OFF AT IGNITION BUT THAT DID NOT STOP. PUT CAR IN PARK BUT IT CONTINUED ROLLING BACKWARDS UNTIL THE CAR IMPACTED A RETAINING WALL DAMAGING THE BACKEND OF THE CAR. STILL, ACURA SAFETY SYSTEM NEVER DEPLOYS AIRBAGS. ACCORDING TO THE DRIVER, AFTER THE COLLISION ALL SYSTEMS FAILED. SHE WAS UNABLE TO BRAKE OR STOP THE CAR WITH GEARS OR TURNING POWER OFF. WE HAVE MORE PICTURES. IT SEEMS I WAS ONLY ABLE TO LOAD 1. *TR CONSUMER HAS REACHED OUT TO THE MANUFACTURER. 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11228442June 29, 2019
VEHICLE SPEED CONTROL
CAR HAS AN AUTO IDLE REDUCTION INSTALLED TO SAVE ENERGY. HOWEVER, THE IDLE IS SET SO LOW THAT WHEN YOU TRY TO START OUT AFTER STOPPING FOR A TRAFFIC LIGHT, THE CAR STALLS CONTINUOUSLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220158June 14, 2019
ELECTRICAL SYSTEM
I OPENED MY SUN ROOF AND NOW IT WON'T CLOSE. WHEN ATTEMPTING TO CLOSE THE MOON ROOF WILL REVERSE DIRECTION WHEN CONTACTING THE WIND DEFLECTOR AND WILL NOT AUTO-CLOSE EITHER. I TOOK IT INTO ACURA BUT WAS TOLD I HAD TO PAY $350 AN HOUR FOR LABOR BECAUSE THEY WOULD HAVE TO TAKE IT APART.AND PLUS PARTS, THE WARRANTY DOES NOT COVER DOES NOT COVER THIS.. I DON'T THINK IT IS ANYTHING I DID AND HAVE SEEN ON WEBSITE THIS HAS HAPPENED TO OTHER ACURA RDX VEHICLES WITHIN THE LAST YEARS.I WILL BE TAKING MY VEHICLE IN TO ANOTHER PLACE TO GET FIXED BECAUSE THINGS GET IN WHEN I DRIVE ON THE FREEWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218026June 5, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2015 ACURA TLX. WHILE DRIVING APPROXIMATELY 75-80 MPH, THE VEHICLE INDEPENDENTLY SHIFTED FROM DRIVE INTO NEUTRAL. THE CONTACT WAS UNABLE TO SHIFT THE VEHICLE BACK INTO DRIVE. THE CONTACT TURNED THE VEHICLE OFF AND BACK ON, AND WAS ABLE TO SHIFT THE VEHICLE INTO PARK, NEUTRAL, AND DRIVE; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO FAYETTEVILLE ACURA (LOCATED AT 2022 SKIBO RD, FAYETTEVILLE, NC 28314, (910) 864-1449) WHERE DIAGNOSTIC TROUBLE CODES P0716 (PCM) AND B2A60-97 (POWER TRAIN) WERE LOCATED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS PRESENTLY STILL AT THE DEALER. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V640000 (POWER TRAIN). THE MANUFACTURER WAS CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209018May 21, 2019
POWER TRAIN
TRANSMISSION IS REALLY ROUGH WHEN SHIFTING TO GEARS 1,2, AND 3. IT IS GETTING WORSE THE MORE I DRIVE. ALSO, VERY SLOW AND ROUGH SHIFT FROM PARK TO DRIVE. WHEN I AM DRIVING UPHILL FROM A FULL STOP, I HEAR A LOUD THUD AND FEEL A HARD JERK WHEN SHIFTING FROM 1ST TO 2ND GEAR AND 2ND TO 3RD. WHEN I AM DRIVING DOWNHILL AND APPROACHING A STOP, IT DANGEROUSLY ACCELERATES THE CAR FORWARD AFTER SHIFTING DOWN TO 3RD, 2ND, AND 1ST GEAR. IT IS ALSO VERY ABRUPT AND JERKY DURING THOSE SHIFTS DOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208853May 20, 2019
ELECTRICAL SYSTEM, POWER TRAIN
TRAVELING ON INTERSTATE IN THE MIDDLE LANE WHEN MY CARS TRANSMISSION WENT IN TO NEUTRAL AND THE INSTRUMENT PANEL STARTED TO FLASH ERROR MESSAGES I.E. STOP DRIVING WHEN SAFE TRANSMISSION PROBLEM SEE MANUAL,ELECTRICAL PARKING BRAKE PROBLEM, EMISSIONS SYSTEMS PROBLEM, TRANSMISSION SYSTEM PROBLEMS, TRANSMISSION PROBLEM APPLY PARKING BRAKE WHEN PARKED, ALL WHEEL DRIVE SYSTEM PROBLEM, AND BLIND SPOT INFO SYSTEM PROBLEM. ALL I CAN DO IS COST OVER TWO LANES OF TRAFFIC AND GET TO THE SIDE OF THE INTERSTATE IN FEAR OF AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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