Acura TLX Complaints (2016)

111 consumer complaints on file.

#11630620December 13, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2016 Acura TLX. The contact received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627514November 26, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2016 Acura TLX. The contact stated while starting at an undisclosed speed, there was an abnormal knocking sound coming from the engine. There was no warning light illuminated. Additionally, the contact stated that while her son was driving at an undisclosed speed, the vehicle lost motive power. There was no warning illuminated. The vehicle was towed to an independent mechanic, where it was diagnosed that the engine had failed and needed to be replaced. The vehicle was not repaired. The vehicle was towed to the dealer, where the long block and the torque converter were replaced. The contact later received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling). The contact made the manufacturer aware of the failure and filed a claim for reimbursement; however, the claim was denied because the recall was related to engine Damage from Connecting Rod Bearing Wear. The approximate failure mileage was 136,141.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625119November 14, 2024
ENGINE
The car would go in ACC mode while parked and running and warning lights would appear on the dash (pictured below). While parked and running, the car also accelerates up & down. I can visibly see the acceleration meter moving before the car goes into ACC. Also, while in the drive the car would go in neutral mode. I’ve called several dealerships and I have been put on a “waiting list” and have not heard back. At this point I’m scared for the safety of my children and 1. I have a 4 year old & currently 8 months pregnant. I’m not sure how to rectify this situation. It happens randomly but has been occurring more frequently.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621983October 25, 2024
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
The contact owns a 2016 Acura TLX. The contact stated while attempting to start the vehicle, the vehicle was shaking abnormally. The check engine warning light was Illuminated. The vehicle was driven to an independent mechanic and was diagnosed with catalytic convertor failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620516October 18, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2016 Acura TLX. The contact received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling) however, the dealer advised the contact that the vehicle could not be scheduled until July 2026. The contact stated that the dealer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620572October 18, 2024
POWER TRAIN:AUTOMATIC TRANSMISSION, POWER TRAIN
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617364September 30, 2024
ENGINE
The following complaint is in relation to NHTSA Safety Recall 23V-751 and the Acura Corporation's unwillingness to recompense the registered owner for catastrophic damages that occurred to the engine. The vehicle in question is a 2016 Acura TLX, and the recall applied to the Acura MDX, Honda Pilot, Honda Odyssey and Honda Ridgeline. The manufacturing defect, which potentially involved 248,999 vehicles, was the connecting rod bearing of the crankshaft prematurely wearing and seizing. This is precisely what occurred to this TLX. The chronological events of this incident are quite revealing. On Jan 2023, midwinter, while driving on [XXX] near the Canadian border, the engine completely lost power, leaving the registered owner, XXX stranded on the interstate alone for 30 minutes. There were no warning lights, only a knocking sound originating from the engine. The vehicle was eventually towed to a nearby auto shop. The vehicle was not towed to an Acura or Honda dealership due to the extended distance, as XXX was employed at the US Port of Entry on the US/Canadian border, a remote location. The mechanics at the auto shop determined the entire engine needed to be replaced and repairs were completed on [XXX] and XXX paid $6,360.30 out of pocket. An effort to be compensated by Acura was denied. As of Nov 2023, Honda has 1450 claims. According 23V-751, Honda received its 1st complaint regarding this matter on Feb 2020 and investigated through Sept of 2023. Only until [XXX] did Honda decide to conduct a safety recall, well after the catastrophic failure of the aforementioned TLX which occurred on Jan 2023. And it was only until Jan 2024 that notification (24-002)of this defect was initiated. Again, Acura refuses to accept any responsibility or accountability for this incident, nor did it care to investigate the matter in its entirety, simply stating if the vehicle was not inspected by an Acura dealership (typical response), they are absolved of any wrongdoing. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION A
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616858September 27, 2024
ENGINE AND ENGINE COOLING, FUEL SYSTEM, OTHER
The contact owns a 2016 Acura TLX. The contact received notifications of NHTSA Campaign Numbers: 19V060000 (Fuel System, Other) and 23V751000 (Engine and Engine Cooling); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616557September 26, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2016 Acura TLX. The contact received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling); however, the dealer informed the contact that she would be placed on a waiting list. The waiting list indicated that the vehicle would not be checked until mid-2025. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611498August 29, 2024
ENGINE, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
Transmission fails mid drive on freeway. Multiple vehicles had to avoid the possibility of horrific collision. Vehicle has lost engine power and will not exceed 60mph. I have. Check in with a Facebook Acura group and more the. 2,000 members had the same issue. All Acuras from 2016 to 2023 had failed transmissions at 10k miles to 45k miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608454August 14, 2024
STRUCTURE:BODY
A warranty extension for 2015 Acura TLX was issued for vehicles painted B-588P Obsidian Blue Pearl or Fathom Blue Pearl. I have a 2016 Acura TLX with exact same paint and identical peeling issue. My car was assembled in 2015 but is a model year 2016. Acura refused to fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608232August 13, 2024
FUEL SYSTEM, OTHER
The contact owns a 2016 Acura TLX. The contact stated while driving 25 MPH, several unknown warning lights illuminated, and the vehicle stalled. The contact pulled over to the side of the road and turned on the hazard lights. The contact was able to restart the vehicle and drove to the residence. An independent mechanic had diagnosed the vehicle at the residence and informed the contact that the high-pressure fuel pump (HPFP) had failed and needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 19V060000 (Fuel System, Other); however, the VIN was not included. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605145July 29, 2024
POWER TRAIN
Recall issued in January 2024 and still haven’t heard from Acura
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603276July 18, 2024
ENGINE
Recall related to crankshaft and engine wear/malfunction is not addressed in a timely manner from recall date. My local dealership has a waitlist of 500+ cars to address and they don’t even have enough parts to do so. I do not feel confident that technicians will inspect thoroughly and that leaves my family and I at risk while driving this car with a considerable issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584468April 22, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2016 Acura TLX. The contact received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power and went into LIMP Mode. The contact parked and restarted the vehicle. The contact stated that the failure reoccurred. The vehicle was towed to the dealer where the vehicle was diagnosed with engine failure. The contact stated that the vehicle was safe to drive. The contact stated that on another occasion while driving, the failure reoccurred. The vehicle was towed to the residence. The vehicle was towed back to the dealer where the vehicle was left there for a month. The vehicle was diagnosed with engine failure. The contact was informed to wait to receive the recall notification. The contact was contacted and requested to remove the vehicle from the dealer's lot. The vehicle was towed to the residence. The vehicle was towed back to the dealer where the vehicle was diagnosed with engine failure. The contact was informed to wait for the recall notification. The contact stated that after four visits to the dealer, the dealer declined to acknowledge that the vehicle was ever there or diagnosed. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 120,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577290March 14, 2024
POWER TRAIN
Internal transmission error at 60,000 miles. All warning lights illuminated, no sign of transmission failure, but having to replace the entire transmission due to factory defect out of my own pocket.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575396March 4, 2024
ENGINE
My rod bearing seized, and I had to replace the entire engine. Per the remedy, I should be reimbursed the costs for the replacement due to the engine rod being blown. I have submitted to Acura, and they keep telling me to bring the vehicle in for inspection, but the engine has already been replaced. I have attached the recall notification along with the original deposit for the repair and then the final cost. I submitted it to Acura on 01/16 and was told that the issue has not been resolved since the parts are not available. We have replaced the engine and are seeking reimbursement, not the parts being replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574916March 1, 2024
ENGINE
After stop light turned from red to green, I began to accelerate through the intersection, when I felt a strong resistance to me trying to accelerate. Second, all the lights on the dashboard lit up and I proceeded to pull off onto the side of the road. I turned the car off, then on again to see if something just needed to be reset or for a rest. Same thing happened and I was unable to continue to drive my car to work. I had my car towed to a nearby automotive shop and they told me the transmission valve needed to be replaced and possibly the entire transmission. They recommended I have it towed to Acura dealership - which I did. Elk Grove Acura's diagnostic was the same. They said that a new valve may not be the fix and I may need the entire transmission to be replaced. They quoted me at $3900 for valve and $9k for entire transmission. I still owe $9k on the vehicle. I am now in a very sticky situation. I don't believe the transmission should have gone out after 104,000 miles. My boyfriend's parents told me they had the same issue with their Acura. I'm wondering if it's a common issue with Acuras.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566960January 22, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2016 Acura TLX. The contact received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at various speeds, the check engine and several unknown warning lights started flashing on the instrument panel. The RPM was fluctuating abnormally. While driving approximately 75- 80 MPH, the failure recurred with a loud grinding sound coming from the engine compartment. The contact pulled over to the side of the road and had the vehicle towed to the dealer to be diagnosed. The dealer was unable to determine the cause of the failure. The vehicle received a system reset by the dealer after the first failure. When the vehicle was returned to the dealer, the dealer determined that one cylinder had been damaged, along with the bearing seal and crankshaft, causing the engine to seize. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was 17,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564929January 11, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2016 Acura TLX. The contact stated that while driving at approximately 35–45 MPH, an abnormal banging sound was detected. The RPM increased, and the sound became louder. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that an engine rod was thrown, and the engine needed to be replaced. The vehicle was repaired. The manufacturer was contacted and informed that a reimbursement claim might be submitted when the remedy was available. The contact received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 64,134. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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