Acura TL Complaints

3,117 consumer complaints on file.

#10459747May 26, 2012
STRUCTURE:BODY
ANYTIME I GO OVER 40MPH, THERE IS SOME KIND OF WHISTLE NOISE THAT IS COMING FROM RIGHT SIDE. WHEN I'M DRIVING, IT SEEMS LIKE ITS COMING FROM FRONT PASSENGER SIDE. WHEN FRONT PASSENGER IS SEATING THERE, THEY TELL ME THAT IT'S COMING FROM BACK SIDE. THIS ISSUE IS NOT CONTINUES; WHEN IT HAPPENS, IT'S THERE AND I HAVE TO RAISE RADIO VOLUME IN ORDER TO OVER COME THIS WHISTLE NOISE. WHEN I DROP MY CAR SPEED BELOW 40MPH, THIS NOISE GOES AWAY. I HAVE TAKEN TO DEALER, BUT THEY CANNOT DUPLICATE THIS ISSUE. I HAVE CALLED ACURA NUMBER, BUT REGIONAL MANAGER TELLS ME THAT HE CANNOT DO ANYTHING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10459647May 25, 2012
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2006 ACURA TL. THE CONTACT STATED THAT THE DASHBOARD EXHIBITED NUMEROUS FRACTURES NEAR THE PASSENGER'S SIDE AIR BAG. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 104,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10459692May 25, 2012
STRUCTURE
AFTER MY ACURA HIT 100,000 MILES, 2 CRACKS DEVELOPED IN THE DRIVER SIDE DASHBOARD. THE CRACKS ARE RIGHT OVER THE AIRBAG AND I'M WORRIED THAT THE AIRBAG WILL BE AFFECTED AND NOT WORK PROPERLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10459394May 23, 2012
STRUCTURE, EQUIPMENT ADAPTIVE/MOBILITY
MY WIFE DRIVES THE CAR ON A REGULAR BASIS. ON 5/21/12 SHE ADVISED A CRACK @ 2" HAD DEVELOPED ON THE PASSENGER SIDE DASH OVER THE AIR BAG. ON 5/22/12 THE CRACK HAD ENLARGED AND IS NOW @ 4" LONG. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10459208May 22, 2012
UNKNOWN OR OTHER, STRUCTURE:BODY
THE VEHICLE IS A 2004 ACURA TL. IT IS MAINLY GARAGED KEPT AND WELL MAINTAINED. IT HAS DEVELOPED A LARGE CRACK IN THE DASHBOARD RUNNING FROM THE WINDSHIELD TOWARDS THE PASSENGER SEAT. IT APPEARED ONE DAY FOR NO APPARENT REASON. THE CAR HAS NOT BEEN IN ANY ACCIDENT. THERE IS AN EXTENDED WARRANTY ON THE CAR BUT THEY WON'T COVER THIS. IN MY OPINION, THIS IS DUE TO INFERIOR MATERIALS AND/OR DESIGN AND SHOULD BE REPAIRED BY THE MANUFACTURER. WHAT HAPPENS IF THERE IS AN ACCIDENT AND THE AIR BAG DEPLOYS...WILL THE CRACKED DASH PREVENT THE AIR BAG FROM DEPLOYING PROPERLY? OR WILL THERE BE PIECES OF THE DASHBOARD ACTING AS LITTLE MISSILES POSING A THREAT TO THE OCCUPANTS? *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10459240May 22, 2012
POWER TRAIN, WHEELS, STRUCTURE
I PURCHASED A NEW 2012 ACURA TL ON 2/8/12. EACH DAY I DRIVE 35 MILES TO AND FROM WORK ON INTERSTATE 75 WITH A POSTED SPEED OF 70 MPH. WITHIN A FEW DAYS I NOTICED THAT WHEN THE CAR REACHED 70 MPH A PERSISTENT HIGH FREQUENCY VIBRATION CAME UP THROUGH THE DRIVER'S SIDE FLOOR AND IN PARTICULAR THROUGH THE ACCELERATOR PEDAL. BY THE TIME I REACHED WORK OR HOME MY ENTIRE RIGHT FOOT AND CALF WAS NUMB AND BUZZING. IT FELT AS THOUGH I HAD 'FALLEN ASLEEP" AND CAUSED THE NERVES TO BE TEMPORARILY NON-FUNCTIONAL. I TOOK THE CAR TO THE DEALER AND THEY TOLD ME THE TIRES WERE OUT OF BALANCE, HOWEVER, WHEN THEY CHECKED THEM THEY WERE NOT. THEN THEY TOLD ME THAT THE FRONT RIGHT TIRE HAD A TEAR IN IT AND IT WOULD HAVE TO BE REPLACED. THEY ORDERED A NEW TIRE AND INSTALLED IT AND TRIED TO CHARGE ME $399 BUT THANKFULLY THE MANAGER GAVE IT TO ME A NO COST. THE CAR HAS BEEN TO THE DEALER SIX TIMES. AT THE DEALER URGING I OPENED A COMPLAINT WITH HONDA HEADQUARTERS. FILE NUMBER B012012-04-1601260. THE REPRESENTATIVE I DEALT WITH WAS "PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA),5 U.S.C. 552 (B) (6) WHO CAN BE REACHED AT "PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA),5.U.S.C 522 (B) (6). THREE CALLS WERE RECORDED BY HONDA. ONE OF THE SENIOR PERSONS AT THE DEALERSHIP CONFIDED IN ME THAT EVERYONE AT ACURA KNOWS ABOUT THIS PROBLEM AND THERE IS NO FIX."PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 522 (B)(6) TOLD ME THE SAME. SHE ACTUALLY CALLED THE VIBRATION A "VEHICLE CHARACTERISTIC." VIBRATION AT 70 MPH IS NOT A GOOD THING AND IN TIME IT MAY LEAD TO CATASTROPHIC CONSEQUENCES. BOTH ACURA AND THE DEALER REFUSED TO BUY ME OUT OF THIS VEHICLE AND SO LAST SATURDAY I TRADED OUT TO ANOTHER CAR AT A SUBSTANTIAL COST TO MYSELF. *TT UPDATED 07/09/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458804May 17, 2012
ELECTRICAL SYSTEM, STEERING, VEHICLE SPEED CONTROL
DRIVING NORMALLY ON CITY STREET WHEN SUDDENLY ENGINE DIED & ALL ELECTRICAL ON CONSOLE TURNED OFF. CAR WAS DIAGNOSED WITH FAULTY IGNITION SWITCH. THERE HAD BEEN A RECALL FOR THIS PART. I'VE CONFIRMED THAT MY CAR WAS SERVICED BY DEALER UNDER THAT RECALL & THE IGNITION SWITCH HAD BEEN REPLACED SOME TIME AGO; THE REPLACED PART FAILED. INCIDENT PLACED MY FAMILY IN SERIOUSLY DANGEROUS SITUATION--IN MIDDLE OF ROAD/TRAFFIC WITHOUT POWER OR INSTRUMENTS & BARELY ABLE TO STEER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458874May 17, 2012
STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS
MY CAR HAD A STEERING FLUID LEAK IN 09 DURING A FAMILY TRIP. I DID NOT KNOW OF THE LEAK BUT AFTER HOURS THAT THE CAR COOLED DOWN (AFTER ARRIVING AT THE FINAL DESTINATION) AND STARTED IT AGAIN THAT THE STEERING MADE A LOT OF NOISE AND WAS STIFF. ACURA CUSTOMER SERVICE SAID THAT IT WOULD BE COVERED UNDER WARRANTY. THAT WAS VERY ODD SINCE THE 3 YR WARRANTY HAD EXPIRED THE PREVIOUS YEAR (08). SHE NEVER SAID THERE WAS A RECALL. SHE TOLD ME TO DRIVE IT TO THE NEAREST DEALER, A 3 HR CAR DRIVE IN THE OPPOSITE DIRECTION TO MY HOMETOWN. CUSTOMER SERVICE AGREED THAT I WOULD DRIVE THE CAR BACK TO MY HOMETOWN TO A HONDA DEALER WHERE THEY WOULD REPLACE HOSE. AFTER INSPECTION TECHNICIANS FOUND THAT THE PUMP WAS DAMAGED AS WELL AS A RESULT OF THE LEAK BUT ACURA DIDN'T TAKE RESPONSIBILITY BECAUSE THEY SAID THE WARRANTY WAS FOR THE HOSE NOT THE PUMP. LATER ON AFTER SURFING THE NET I FOUND IN NHTSA THERE WAS A RECALL. UNFORTUNATELY SOME MONTHS AFTER THE HOSE WAS REPLACED AT THE HONDA DEALER I HAD A 2ND STEERING FLUID LEAK, MINOR THIS TIME. THIS HAPPENED AFTER SEVERAL DAYS OF CONTINUOUS DRIVING AND ARRIVING IN CANADA DURING ANOTHER LONG FAMILY TRIP. AT ACURA WEST IN ONTARIO IT WAS DIAGNOSED A STEERING FLUID LEAK. THE HONDA DEALER THAT HAD REPLACED THE HOSE SAID THAT THEY WERE NOT RESPONSIBLE SINCE THE LEAK OCCURRED MONTHS AFTER IT WAS REPLACED. I CONTACTED HONDA AND ACURA BUT THEY DIDN'T WANT TO TAKE RESPONSIBILITY. I HAVE SENT 7 FAXES TO THE PRESIDENT OF HONDA JAPAN BUT HIS REPRESENTATIVE SAYS THAT WOULD BE HANDLED BY HONDA LOCAL REPRESENTATIVE. THEY NEVER DID. I CALLED HONDA MANY TIMES, SENT MANY E-MAILS BUT THEY SAY THEY ARE NOT RESPONSIBLE. THE RESULT OF THEIR IRRESPONSIBILITY WAS A LOT OF HASSLE, TWO LEAKS, A DAMAGED PUMP AND THEY PUT IN DANGER ME AND MY FAMILY TWICE AS THE ENGINE COULD HAVE CAUGHT FIRE. NONE OF THIS WOULD HAVE HAPPENED HAD THEY WARNED ME, TIMELY, OF THE RECALL UPDATED 05/24/12 *BF UPDATED 05/25/12 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458680May 16, 2012
POWER TRAIN
WHILE DRIVING THE CAR THERE WAS A NOTICABLE SHUDDER, THE D5 LIGHT STARTED FLASHING AND IT HAD PROBLEMS UPSHIFTING BETWEEN GEARS. THIS IS A KNOWN DEFECT FOR THIS CAR'S TRANMISSION, (I NOW KNOW). I CONTACTED ACCURE AND WAS TOLD IT WAS OUT OF WARRENTY AND THEY WOULD BE OF NO ASSISTANCE. VERY DISAPPOINTED AS I LOVED THIS CAR...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458348May 14, 2012
STEERING, STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS
TL* THE CONTACT OWNS A 2007 ACURA TL. THE CONTACT STATED THAT SMOKE STARTED TO EMIT FROM THE ENGINE COMPARTMENT. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE HIGH PRESSURE POWER STEERING HOSE WAS LEAKING OVER THE CATALYTIC CONVERTER. AS A RESULT, THE POWER STEERING HOSE NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 63,800 AND THE CURRENT MILEAGE WAS 64,000. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10457614May 6, 2012
AIR BAGS, STRUCTURE
MY DASHBOARD IS CRACKED ALL OVER THE PLACE. ACURA WILL NOT FIX IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456771April 28, 2012
STRUCTURE
MULTIPLE CRACKS IN DASHBOARD. STARTED SMALL IN LENGTH ON DRIVER SIDE AND HAVE NOW EXTENDED TO THE FRONT OF THE DASH BOARD AND LENGTH WISE BETWEEN THE CRACKS. CRACKS HAVE NOW APPEARED ON PASSENGER SIDE OF DASH AND RUN THE ENTIRE WIDTH OF THE DASH OVER THE PASSENGER SIDE AIR BAG. NOT ONLY COSMETICALLY UGLY BUT SUSPECT IT IS POSSIBLY A SAFETY ISSUE WITH AIR BAGS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456373April 24, 2012
POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2002 ACURA TL. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE VEHICLE SHIFTED INTO NEUTRAL AND DECELERATED WITHOUT WARNING. THE CONTACT STATED THAT THE FAILURE OCCURRED TWICE BEFORE AND THE TRANSMISSION HAD TO BE REBUILT. THE VEHICLE WAS TOWED TO THE DEALER. UPDATED 05/21/12 *BF THE DEALER STATED A NEW TRANSMISISON WAS NEEDED AND IT WAS COST $5300.THE TRANSMISSION WAS REPLACED THREE TIMES. UPDATED 06/04/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456176April 23, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 ACURA TL. WHILE DRIVING IN REVERSE AT APPROXIMATELY 1 MPH, THE CONTACT APPLIED THE BRAKE PEDAL AND THE VEHICLE CONTINUED TO ACCELERATE. THE VEHICLE CAME TO A COMPLETE STOP AFTER THE CONTACT SHIFTED INTO NEUTRAL WITH THE BRAKE PEDAL ENGAGED. THE CONTACT WAS ABLE TO RESUME DRIVING. THE AUTHORIZED DEALER WAS NOTIFIED AND AN APPOINTMENT WAS SCHEDULED FOR THE VEHICLE TO BE DIAGNOSED FOR UNINTENDED ACCELERATION. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 36,500. UPDATED 05/21/12 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455981April 21, 2012
STRUCTURE
THE DASH HAS CRACKED IN 15 LINES THROUGHOUT THE WHOLE DASH. IT STARTED AROUND THE PASSENGER AIRBAG AND CONTINUES TO GET WORSE. I CONTACTED THE DEALER AND ACURA DIRECTLY. THEY CONTINUE TO DENY THAT THERE IS A FLAW IN THE CRAFTSMANSHIP. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455672April 18, 2012
EXTERIOR LIGHTING
SINCE ALL HEADLIGHTS HAVE BEEN REDESIGNED TO HAVE PLASTIC COVERS RATHER THAN GLASS, THE AMOUNT OF LIGHT AVAILABLE FOR LIGHTING THE ROAD HAS DIMINISHED WITH TIME AS THE PLASTIC AGES. I HAVE SEEN SOME VEHICLES WHERE THE HEADLIGHT COVERS ARE TOTALLY OPAQUE. IF ANY VEHICLE HAS DIMINISHED LUMINOUS FROM ITS LIGHTS, IT IS A HAZARD TO ALL OTHER VEHICLES AND PEDESTRIANS. RECALLS SHOULD BE SENT TO ALL MANUFACTURERS. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455712April 18, 2012
STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS
POWER STEERING HOSE IS LEAKING WHICH CAN POTENTIALLY LEAD TO AN UNDER HOOD FIRE. CAR WAS RECALLED; HOWEVER, MY CAR'S VIN IS OUTSIDE THE RANGE OF THE RECALL NUMBERS. THE RECALLED PART IS THE SAME ISSUE THAT I AM HAVING. MY CAR IS LESS THAN 4 YEARS OLD. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455208April 13, 2012
AIR BAGS
PAYING THE MONEY FOR A LUXURY CAR WOULD MAKE YOU THINK YOU WERE BUYING A QUALITY PRODUCT. UNFORTUNATELY, AFTER ONLY 7 YEARS OF OWNING MY CAR, THERE ARE 2 HUGE CRACKS IN MY DASHBOARD WITH ONE OF THEM BEING RIGHT ALONG THE OUTLINE OF MY AIRBAG. I AM HOPING THIS CRACK DOES NOT AFFECT THE PERFORMANCE OF MY AIRBAG IF EVER NEEDED, BUT I GUESS I WON'T FIND OUT UNLESS IT IS DEPLOYED AND THE REST OF MY DASHBOARD SHATTERS INTO PIECES PROBABLY CAUSING ANOTHER INJURY! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10454975April 12, 2012
SEATS
THE PASSENGER SIDE FRONT SEAT IN THIS VEHICLE IS SO LOOSE IT ROCKS BACK AND FORTH AND FROM SIDE TO SIDE. IT FEELS AS IF THE SEAT IS GOING TO COLLAPSE IN THE EVENT OF AN ACCIDENT AND INJURE THE PERSON IN THIS SEAT, AS WELL AS ANY PASSENGER SEATED BEHIND IT, IN REAR PASSENGER SEAT. I HAVE HAD THE SEAT INSPECTED BY ACURA DEALERSHIP, AND SENT MULTIPLE LETTERS TO BOTH ACURA AND HONDA MOTOR CO. THEY CLAIM THIS IS A NORMAL "CHARACTERISTIC" OF THIS PASSENGER SEAT IN THIS CAR (MAKE/MODEL YR). THE SERVICE MANAGER AT THE DEALER INDICATED THAT THE PROBLEM MAY HAVE SOMETHING TO DO WITH THE WEIGHT SENSOR ON THE PASSENGER SIDE AIR BAG CONTROL (THE DRIVER SEAT IS STABLE AND FULLY SUPPORTIVE). NO OTHER CAR SEAT THAT I HAVE EVER SAT IN FEELS THIS LOOSE AND HAS THIS MUCH MOTION TO IT. IT FEELS REALLY UNSAFE AND MAKES THE PASSENGER IN THIS SEAT EXPERIENCE MOTION SICKNESS. CAN YOU PLEASE CONDUCT AN INVESTIGATION INTO WHETHER OR NOT THIS PASSENGER SIDE FRONT SEAT CAN HOLD UP IN THE EVENT OF AN ACCIDENT? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10454636April 10, 2012
STRUCTURE:BODY
THE DASHBOARD ON THE PASSENGER SIDE HAS CRACKED. THERE ARE TWO VERTICAL CRACKS OVER THE AIRBAGS. I ASKED THE DEALERSHIP ABOUT REPLACING IT AND I WAS TOLD IT'S CONSIDERED WEAR AND TEAR. I WAS QUOTED A PRICE OF OVER $1700 DOLLARS. AFTER LOOKING INTO IT ON THE INTERNET I WAS AMAZED AT HOW MANY PEOPLE HAD THE EXACT COMPLAINT. I WAS TOLD BY A COLLISION SHOP THAT THIS IS VERY DANGEROUS IF AIRBAG MISTAKENLY DEPLOYS. MANY ACURA.OWNERS HAVE HAD THE EXACT EXPERIENCE WITH THE DEALERSHIP UNWILLING TO REPLACE IT. CAN SOMEONE LOOK INTO THIS ISSUE? IT WOULD BE GREATLY APPRECIATED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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