Acura RDX Complaints

2,183 consumer complaints on file.

#11510002March 3, 2023
EXTERIOR LIGHTING
For at least 3 years starting in 2019 the headlights have been getting dimmer and dimmer. I had to use the high beams to see at night. Polishing the headlights did not help nor did changing the bulbs as it's the projector lens that has to be replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510080March 3, 2023
EXTERIOR LIGHTING
Headlights are so dim that it is unsafe to drive at night. I filed a complaint with Acura and then, per their instructions, I had the dealer do a "discovery". They charged me for the evaluation and then declined covering the reparation. They want to charge $2300 to replace the entre headlight housings.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510084March 3, 2023
EXTERIOR LIGHTING
Low beam headlights do not supply enough light to see the road. Have tried many headlight bulbs and no change in visibility. Brought vehicle to Prime Acura and was told that the housing needed to be replaced, was told i would be responsible for this. This occurred when automobile had 75-80k miles. I am forced to drive with high beams at all times in order to see the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509826March 2, 2023
EXTERIOR LIGHTING
Low beam lights are insufficient to see the road. Very dangerous
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509836March 2, 2023
POWER TRAIN
The contact owns a 2020 Acura RDX. The contact stated while driving 70 MPH and changing lanes, the vehicle decelerated with an unknown warning light illuminated. The contact attempted to accelerate; however, the vehicle failed to respond. The contact stated that after several minutes the vehicle started to operate as designed. The vehicle was not diagnosed. The manufacturer was not contacted. The failure mileage was 280,093.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509633March 1, 2023
EXTERIOR LIGHTING
The original low beam bulbs (halogen) melted the cover making visibility abysmal. I’ve replaced the bulbs with a LED option, and still very low visibility. There is seemingly no difference between the headlights being on and being off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509677March 1, 2023
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2015 Acura RDX. The contact stated while driving at various speeds, the low beam headlights were significantly dim, preventing the contact from properly seeing the roadway ahead. There was no warning light illuminated. The contact stated that several passenger’s in the vehicle had inquired whether the low beam headlights were on while the contact was driving. The vehicle was taken to the dealer, where the bulbs were replaced several times; however, the failure persisted. The dealer informed the contact that it was a known failure. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509727March 1, 2023
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2013 Acura RDX. The contact stated while driving at night at an undisclosed speed, the headlight bulbs illumination was extremely dim. The contact stated that the brightness of the headlight bulbs was not adequate for driving. The contact stated that after the second replacement of the headlight bulbs, the front passenger’s side headlight was dimmer than the driver’s side headlight. There was no warning light illuminated. The vehicle was taken to a dealer and was diagnosed, and the mechanic determined that the daytime running light on the front passenger’s side of the vehicle needed to be replaced. The contact stated the headlights had been replaced twice. The manufacturer was notified of the failure and informed the contact that she was responsible for replacing the headlamps out of pocket. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509479February 28, 2023
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
On 02/25/2023 our car abruptly stalled on us while driving without any warning in a remote area out of state over 3 hours away from our residence at night with temperatures below freezing with a minor in the car. We were lucky it happened on a back road and not on highway with hi velocity just an hour earlier because this would have killed us. The car came to a complete stall in the middle of the road, the red battery sign came on and the car would not start. We had a very poor cell phone reception, it took us over 3 hours to get a tow track, by the time the truck arrived we were shivering from cold. The car is impossible to put in neutral while in full stall that makes removing car from the road and towing near impossible. The car got towed to the nearest Acura repair center in PA. We were left with no car with a minor in the middle of the night in the cold out of state with very limited financial resources. As of now the car is still at the repair shop in PA, we are back in Maryland without any vehicle. The repair shop told us that there is no fuel pressure and it is likely fuel pump failure, that has already been reported and recalled on other Acura RDX 2019, but for some reason is not associated with our VIN. This is a major safety concern with a faulty part on a 4 years old car that could have potentially killed us and now is putting unimaginable financial, logistical and emotional hardship on us being left without a vehicle out of state and absolutely no timeline on when this very costly repair will be done due to unavailability of the part. Please issue a recall on this VIN ASAP before somebody will get hurt. It seems to be problem with many Acura RDX 2019 cars and is calling for much larger recalls then previously issued NHTSA recalls: 21V-215 FAM 2019-20 RDX Fuel Pump Motor Safety Recall Expansion and 20V-314 S7D2019 /RDX Fuel Pump Motor Safety Recall. This same exact fuel pump failure is reported all over the internet in forums and RDX 2019 reviews.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509483February 28, 2023
EXTERIOR LIGHTING
Headlight housing has failed to where lights are so dim, the vehicle has become too unsafe to drive at night unless using high beams. This problem for my vehicle is known by Acura, with their only solution being to replace the entire headlight housing. Replacing the bulbs is not the issued. There is a manufacturing defect on the reflective coating for the light housing which deteriorates over time causing extremely dim headlights. Problem was first observed 2-3 years ago but dimming of lights have been happening over time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509486February 28, 2023
EXTERIOR LIGHTING, VISIBILITY/WIPER
I have had to replace both the driver side and passenger side headlight assemblies in this vehicle. This a defect with Acura RDX and should be recalled. The Acura dealership confirmed the headlights were dimmer than the daytime running lights and would not pass inspection. I replaced the left headlight in 2018 and the right one in 2022. Even after costly replacement, the lighting is still very dim and unsafe for night driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509490February 28, 2023
EXTERIOR LIGHTING
The headlights grew very dim over the last couple years. I replaced the bulbs and it made no difference. Finally, this winter, they got so dim that I couldn't drive it at night, anymore. I took it to repair shop to see if something was wrong with electric system, and they found no problems, just little light coming from the headlights. I went on line and found lots of people having same problem with the 2013-2015 base model RDXs. My repair shop looked into ordering them but OEM lights were on backorder - vendor said they are in heavy demand because of dimming problems. The bulbs are fine, just the chroming/reflective surface inside headlight assembly oxidized and lost reflectivity. $2000 for dealer to replace. $1300 just for the assemblies! That's 10% of the car's value. It is obviously a manufacturing problem and the results in a very dangerous situation at night when the lights appear to be working but are giving off little light. I have talked to other RDX owners I have come across and they had or are having the same problem - and are faced with same $2000 bill for what is an acknowledged problem and should have been justification for a recall. Dangerous situation from know manufacturing defect. I read that the 2013's were recalled or being fixed for free with enough complaining but nothing for 2014&2015s. I called dealer and they said all that could be done was to replace the entire assemblies and Acura isn't covering the cost or even offering a discount. No warnings - but i thought it was just my eyes going bad, but people seeing my car approaching told me my low beams were very dim. Even after putting in the brightest bulbs I could buy - bought 2 replacement sets for no improvement.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509491February 28, 2023
EXTERIOR LIGHTING
Got a problem with dim headlights in my Acura RDX change the bulb and still not working properly. I can’t see at night. Dim headlights present a significant safety issue for drivers and pedestrians,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509499February 28, 2023
EXTERIOR LIGHTING
The OEM headlights assembly dims and overheat over prolonged use. The metal liner inside the headlights melts using a halogen bulb and overtime the liners reflective function goes away and produces a dim light beam. The light is no longer bright enough to drive in dark conditions. And it is hard for oncoming traffic to notice the lights.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509502February 28, 2023
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2014 Acura RDX. The contact stated that the headlight failed to provide adequate illumination while driving. The vehicle was taken to the dealer; however, the dealer was unable to repair the vehicle. The manufacturer was made aware of the failure. The failure mileage was approximately 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509504February 28, 2023
EXTERIOR LIGHTING
The issue is with the driving lights asembly since 2 years ago my driving lights are not providing enough light to drive the vehicle i am forced to have the high beams on. I have changed numerous bulbs to no avail. At this point i am driving and cannot see infrond of me. This is dangerous to my family and pedestrians that cannot see my car or me see them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509509February 28, 2023
EXTERIOR LIGHTING
The headlights are not bright enough to drive the car during night. I've called Acura a few times before to ask if they had a recall and what I could do to fix the problem. They told me I had to replace the whole headlight assembly which is $914 a headlight. I've tried switching the bulbs before but it's never fixed the problem. I avoid driving the car at night but when I have to, I use the bright lights but it bothers other people. I'm sorry to have to do it but there's no way that I can see or feel safe driving the car wo using the bright lights. There were no warning about the problem but Its been this way since I purchased the vehicle about 3 years ago. I purchased the car from a local Acura dealership and it belonged to a sales rep who worked there. I'm upset at the possibility that they were selling the car for the headlight issue and they still sold it to me. I've taken the car to Acura before and they told me that I had to replace the whole headlight assembly. I believe they know it's a common issue but haven't done a recall. $2000 it's a lot of money to spend on new headlights, especially when I did not do anything to cause this issue. Acura should be responsible. This is a big safety issue. The date the problem started was when i purchased the vehicle in 2019
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509521February 28, 2023
EXTERIOR LIGHTING
The headlights are dangerously dim and getting worse. Replacing bulbs does not improve the situation. I've had two close calls where I didn't see pedestrians due to the poor light output.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509532February 28, 2023
EXTERIOR LIGHTING
The vehicles headlights are too dim to view the road and pedestrians when driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509543February 28, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: BLIND SPOT DETECTION
While driving, all ADAS and Emmision System malfunctioned AND went offline (errors appear on main control panel and these features were no longer working). Fortunately, the car was otherwise still drivable without these features. It was brought to a local Acura dealer and they performed a software update which fixed the problem (at least so far after a week of driving).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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