Acura RDX Complaints

2,183 consumer complaints on file.

#11614126September 12, 2024
FUEL/PROPULSION SYSTEM
SAFETY ISSUE RECALL faulty fuel pump module causes hesitation and needs replacement, but cannot cannot schedule service as parts are not available
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614142September 12, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2020 Acura RDX. The contact stated while driving approximately 20 MPH, the vehicle stalled. The vehicle rolled to the side of the roadway. There were no warning lights illuminated. The contact was able to restart the vehicle. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 58,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614155September 12, 2024
EXTERIOR LIGHTING
Low beam headlights have become very dim. By not adequately lighting the road ahead, a dangerous condition is being created for the driver. High beam headlights must be used to provide adequate lighting but must be switched to low beam to avoid blinding oncoming vehicle drivers. Acura is aware of the faulty manufacturing of the low beam headlight units but refuses to issue a recall on the RDX model and the dealer charges over $3000 for replacement.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613824September 10, 2024
VISIBILITY/WIPER
My regular headlights are so dim. When driving at night I have to use my high beams or I cannot see the road. Acura has admitted that there is a problem for the 2015 RDX but has not issued a recall. The original halogen headlight bulbs have damaged the reflective casing that the bulb reflects from. I have tried to improve the beam by replacing the bulbs but nothing works. It is a HUGE safety concern and a flaw in the Acura 2015 RDX headlight assemblies over time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613389September 9, 2024
EXTERIOR LIGHTING
Both of my headlights have failed due to the breakdown of an interior light coating in the headlight. They are barely projecting any light forward anymore. It is not safe to drive at night with the headlights not working as designed. The Acura dealership inspected my vehicle and indicates that this is a common problem with the 2014 Acura RDX headlights and the only solution is to replace them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613228September 7, 2024
EXTERIOR LIGHTING
While overall pleased with vehicle, the low beams simply seem not visible enough to light the road properly. I believe this is a safety hazard and hearing how many other owners of the same make and model report this I believe the government to investigate this problem. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613195September 7, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The infotainment system on this vehicle keeps failing when using Apple Carplay. The problem consistently happens when driving. The problem consists of the apple carplay going black screen and disconnecting entirely and then taking long to reconnect. This is a safety issue if you’re using the gps navigation from iOS while driving. The problem has been reported to the Acura Service dealer multiple times and they were able to reproduce it as well. They have said there is an interruption caused by satellite communications interfering with carplay while driving. They said currently no fix for this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612982September 6, 2024
FUEL/PROPULSION SYSTEM
There is acceleration hesitation every time when I'm driving. The car seems to "catch" as it's accelerating and is very "jerky". The issue has gotten worse over time. I take my care to Acura for a second time next week to see if I can get it officially diagnosed; however, I've already been told there are no parts available and I'll just be "put on a list". This recall was announced in Dec 2023 and it's now Sept 2024 so I don't understand how this delay is acceptable. The additional details that I need to provide below only allow me to enter one date. I started noticing the issue last year and as I said it's gotten progressively worse. I last drove yesterday so used that date but it's been going on for about a year.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612512September 4, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Acura RDX. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the vehicle was experiencing engine hesitation while driving. There was no warning light illuminated. The dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 29,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612566September 4, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Acura RDX. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611591August 29, 2024
AIR BAGS
My wife weighs about 125 pounds. When she sits in the front passenger seat of this car, often (but not always) an indicator will light up on the dashboard, saying "Passenger Air Bag OFF." Even if she shifts around in the seat or bounces up and down, the indicator light will stay on. I have taken the car to my local Acura dealer twice, asking that this problem be diagnosed and fixed. The first time their service technician reported "No issues at this time. Unable to duplicate concern at this time." The second time (today), the technician reported that he had "checked system for codes, no codes in system. Light will go on and off if passenger moves around in seat." I remain quite concerned that this un-repaired problem is a significant safety issue, as the indicator light appears to be saying that the airbag won't deploy in a collision.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611229August 27, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2020 Acura RDX. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610975August 26, 2024
EXTERIOR LIGHTING
Gradual dimming of low beam headlights over time (unrelated to bulbs or lens)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609985August 21, 2024
EXTERIOR LIGHTING
The low beams on my 2015 Acura RDX are very dim and have gotten progressively worse over the last two years. Visibility at night is extremely poor and dangerous. I do not drive much at night, except locally. I did not think there was an issue with my car since the LED lights on newer cars are so very bright in comparison. I realized it was major issue very recently (August 2024) when I could not see more than one car length in front of me on a major highway with construction zones. I could not tell if my low beams were on or not. My high beams functioned properly and that was the safest way for me to continue driving. There have been no previous warning messages. On June 19, 2024, I had other repair work performed at an Acura dealership and received a multi-point inspection report of which I received a green light status for my headlights. I am currently at over 103,000 miles. I estimate the issue began at around 90,000 miles. I have not reported this to the Acura dealer. However, my local mechanic confirmed the issue exists. After some investigation, I found that this is a common problem with this model car and year. The quoted cost to repair this issue from two different Acura dealerships is quite expensive, ranging from $2300 to $2500, to replace both headlight assemblies. This should not be my issue to pay for; it should be a recall at Acura's expense.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609762August 20, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Acura RDX. The contact stated while driving approximately 65 MPH, the instrument cluster showed several warning lights. The contact stated that the vehicle stalled, and the contact was able to pull off the roadway. The contact was unable to restart the vehicle, and had the vehicle towed to a dealer. The dealer diagnosed the vehicle and determined that the fuel pump had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact had researched online and related the failure to NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline). The failure mileage was approximately 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609569August 19, 2024
FUEL/PROPULSION SYSTEM, ENGINE
Near the first of the year 2024 I received a fuel pump recall notice for my 2019 Acura RDX. To date, no parts for addressing this issue have been available and no timeline has been made available as to when parts would be available. I am planning my annual trip to the Eastern Sierra in early September where no Acura dealer is available nearby. Should the fuel pump fail during that trip it would be a significant inconvenience for me, including interruption of medical appointments, room and board expenses, pet sitting expenses, etc., as I have been told by Honda that in such an emergency situation the car would have to be towed to the nearest dealership, with the part being specially ordered which would take 2 weeks and that I may be responsible for my room and board, and other costs during that period. I find this behavior to be outrageous. Additionally I have been told by my local dealer that it is not possible to determine possible failure beforehand as either it is working or it has failed. This is totally opposite from what I was told by Honda which was to schedule an appointment with a dealer to determine the status of the fuel pump so that they could special order one for replacement if it demonstrated potential failure. This entire issue reeks of poor and ineffective management of this situation by Honda, likely putting costs over safety putting me at substantial risk for this trip that was planned a year ago and likely will cost me my deposit and access privileges if canceled. As such, I am requesting that NHTSA hold Honda/Acura accountable for this disgraceful behavior, putting owners of their vehicles at substantial risk, and demand that they explore and take immediate actions to resolve the parts shortage in a reasonable amount of time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608941August 16, 2024
EXTERIOR LIGHTING
Over the last few years or so, the low beam headlights have provided less and less illumination of the road when driving at night. I have purchased and installed a variety of different new bulbs in attempts to rectify the problem and have tried adjusting the set of the beam, all to no avail. At this point the low beams provide dangerously little illumination on the road in front of the vehicle and the only reasonable way to drive is with the high beams on. I have searched online forums and it seems that the reflector dish in the headlight assembly delaminates over time to the point that it no longer directs the light of the bulb forward in front of the car. I called the Acura dealership in Annapolis, MD and was told that the forums are correct and the headlight housing is failed. The only thing they could do for it was to replace the entire housing at a cost of $2,300 ($1,000 for each headlight and $300 for the labor) with another OEM housing, which has not been modified or upgraded from the original and would therefore have the same problem. Acura would not bear any of the cost of this replacement. The original headlight housings are still in hand and available for inspection upon request. The dealer did not need to inspect the parts, they were already aware of the problem, so yes, it has been reproduced and confirmed by the dealer. There is no warning light or message associated with the problem, just a progressing failure to illuminate the road. The safety of the driver, occupants, and others on the road, is put at risk by the inability to see ahead of the vehicle and the consequent need to drive with the high beams on. The date provided below is the date of the filing of this report, but the failure has been progressive and did not occur on a specific date.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608980August 16, 2024
STRUCTURE:BODY, UNKNOWN OR OTHER
The sunroof spontaneously shattered while driving the car. No other vehicles were around and no debris caused the sunroof to shatter. Glass blew in to oncoming traffic and into the car while it was being operated, which posed a risk to myself and other drivers. Upon further investigation, this is a know issue by Honda/Acura and a class action lawsuit has been file, yet the company is unwilling to make repairs to effected cars. There were no warnings etc prior to the sunroof shattering. The car was taken directly to the dealership for repairs and photos are available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608096August 12, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2020 Acura RDX. The contact stated that while the vehicle was parked, while attempting to start the vehicle, the vehicle failed to start immediately. The vehicle started after the second attempt. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607572August 9, 2024
EXTERIOR LIGHTING
I purchased this car a few year ago and the low beam lights were weak but seemed to work minimally. They have progressively worsened to the point that it is difficult to discern they are functioning at all unless you get out and view them from the front at night. I literally can read better by candle light than I can with my low beams on. Super dangerous at night and I have to use high beams continually.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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