Acura RDX Complaints

204 consumer complaints on file.

#11737515May 13, 2026
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
The Auto High-Beam system activates the high beams inappropriately during operation. The system triggers the high beams directly into the eyes of oncoming traffic and activates during early dusk conditions. The sudden, intense illumination blinds oncoming drivers. This creates an immediate glare hazard and significantly increases the risk of a head-on collision. I reported this specific failure to the authorized dealership on three separate occasions, engaging three distinct service advisors during the active warranty period. The service department omitted these complaints from the formal repair orders. The first advisor stated the system was functioning normally. The second advisor stated the technicians completed an inspection and verified the system as fully operational. The third advisor acknowledged experiencing the exact same malfunction on their personal vehicle and instructed me to manually disable the safety feature. The system fails silently, displaying zero warning lamps or error messages prior to or during the malfunctions. The attached service invoices document a severe, underlying instability within the vehicle's electrical and Advanced Driver Assistance Systems (ADAS) network, culminating in a complete VSA modulator replacement. These records establish a confirmed administrative pattern of the dealership dismissing intermittent safety faults, officially logging statements such as "unable to verify issue" and "no problem found" on subsequent visits. This evidentiary paper trail substantiates the dealership's systemic suppression of my specific, repeated verbal reports regarding the Auto High-Beam safety hazard. The vehicle and the Auto High-Beam system remain available for inspection upon request.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11733113April 22, 2026
STEERING, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I own a 2025 Acura RDX with an open EPS recall involving potential loss of power steering assist due to improper software calibration. I live in Bozeman, Montana, far from the nearest Acura dealer. Acura customer care and escalated supervisor offered no reasonable accommodation. Completing this safety recall requires substantial long-distance travel and lease mileage to repair a manufacturer defect. I am submitting this complaint regarding recall remedy access and owner burden.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11731619April 16, 2026
LANE DEPARTURE: LANE KEEP: STEERING ASSIST, STEERING
The contact owns a 2025 Acura RDX. The contact stated that while driving approximately 70-75 MPH, the steering wheel was pulling to the right, and the vehicle unintendedly attempted to switch lanes. The contact swerved to avoid another vehicle. Several unknown lights were illuminated. The Lane Departure/Lane Keep Assist feature was previously turned off by the owner. While driving around a curve, the vehicle began to change lanes unintendedly. The vehicle continued to pull in the opposite direction. The vehicle was taken to the local dealer, but it was unclear if the vehicle was diagnosed or repaired. The Smart App indicated that the VIN was included in NHTSA Campaign Number: 25V582000 (Steering). The manufacturer was contacted and confirmed that the tires were rotated, but the recall was not completed. The failure mileage was approximately 6,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11729130April 3, 2026
ELECTRICAL SYSTEM
While driving through an active intersection, the vehicle experienced a sudden and complete loss of electrical power. The engine shut off without warning and all electrical systems immediately went dead. The instrument cluster went dark, the ignition was unresponsive, and the hazard lights did not function. The vehicle lost propulsion while in traffic and could not be restarted. Police were required to block traffic to prevent a collision. Emergency responders attempted to jump start the vehicle, but the jump start had no effect. The vehicle showed no signs of electrical power at all. After approximately 15 minutes, while awaiting a tow truck, electrical power returned spontaneously without any repairs or external intervention, and the vehicle was able to start normally. The battery had been replaced approximately one month prior. No other repairs or modifications have been performed on the vehicle. If the battery were discharged, a jump start should have restored power, but it did not. The total electrical blackout and delayed self‑recovery suggest an intermittent main power connection failure. This incident resulted in complete loss of motive power, steering assist, brake assist, turn signals, and hazard lights while in traffic, creating a serious safety hazard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11728635April 1, 2026
SERVICE BRAKES
Brakes making a humming noise and loud noises when reversing. Have taken it to the dealer two times already, have had the car less than a year, and the dealer claims there is nothing they can do.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11728451April 1, 2026
UNKNOWN OR OTHER
On March 20th, my husband and I went out to dinner with three friends. We arrived around 6:50 PM and left our car with the valet. When we returned later that evening to pick up the vehicle, a valet employee approached us and asked us to walk with him to the car. The police were already present at the scene. The employee explained that when he entered the vehicle on the driver’s side to return it to us, he closed the door and immediately heard the sound of glass shattering. When we reached the car, we saw that the entire rear window had been shattered. The police later reviewed the surveillance footage and confirmed that the incident occurred exactly as described by the valet employee.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11728077March 30, 2026
VISIBILITY/WIPER
while on vacation, upon entering the parked vehicle, the rear hatch window spontaneously shattered. No local place was open (Sunday) and the wait for a new window was days out so I had to drive two hours home with a makeshift windshield made from a tarp and duct tape. This is an obvious hazard as I could not see out the back window. Replacement window to be installed in the coming days. No warnings indicated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11725540March 19, 2026
VISIBILITY:FIXED PANARAMIC ROOF/SKY LIGHT ASSEMBLY
The contact owns a 2021 Acura RDX. While driving at an undisclosed speed, there was an abnormal gunshot sound coming from the vehicle. The vehicle was driven to the residence. The contact inspected the exterior of the vehicle but found no failure. The contact stated that the following day, while driving at an undisclosed speed, the panoramic roof glass shattered, and glass shards fell inside the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 56,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11724008March 13, 2026
POWER TRAIN
Transfer case is defective and Acura is refusing to fix it under warranty. Says it’s’normal’ for the AWD system to leak causing destruction.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11720321February 25, 2026
VISIBILITY/WIPER
Got in my vehicle as usual, started the vehicle shortly after I heard cracking thought nothing of it and all of a sudden the rear tailgate window shattered completely.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11717238February 11, 2026
SERVICE BRAKES, WHEELS
Two issues with this brand new Acura RDX 2025: 1) Herky/Jerking brakes. Experienced this issue weeks after purchasing. Lots of vibration when applying brakes....happens often. Took car back to Acura dealership and they said brakes working as designed. 2) Very soft /no tension in brake pedal. This issue arose within last few months. Press on brake pedal and often it goes to floor panel. Very concerning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11717087February 10, 2026
STRUCTURE:BODY, UNKNOWN OR OTHER
- Rear window shattered without impact or any signs of stress. - Safety at risk if driving and breakage occurs. In this case I was away from the parked vehicle when the shattering occurred. - There are quite a few reports of this issue online in Facebook Acura owner groups and in published news stories such as this: [XXX] - In my case, it was inspected by the repair company and confirmed to be a common occurrence they are called to repair. - There were no warning lights or any signs of damage or stress to the glass. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11715753February 5, 2026
TIRES
While driving on the highway, without warning the tire tread separated from the rim causing danger to myself. Luckily I was able to pull to the side of the highway to await assistance. State police was called and the car was eventually towed to the dealership. The entire tire literally separated from the rim. Tire size: 235 /60 R 18.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11713768January 27, 2026
ELECTRICAL SYSTEM
Infotainment system fails on occasions. Sceen goes completely blank causing distraction while driving. There is currently a recall for this issue for 2019-2020 RDX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11713052January 24, 2026
STRUCTURE:BODY
Sudden breaking of panoramic glass on sun/moon roof. I believe this is related to the clicking noise that is caused by the improper bolting in this model. There is an active service bulletin for the improper bolting/flexing in the panoramic glass. I called the Acura dealership where this was bought and they didn’t acknowledge that. I had my two children, toddler and infant, in the back. They like the panoramic open. If this broke on top of them this would be a very serious injury.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11711100January 15, 2026
UNKNOWN OR OTHER
Warmed car before driving, once I got in car and shut drivers side, Rear window shattered. Common issue with other owners of same car. Reached out to Acura dealerships and they claim it’s not an issue that is happening and will not replace it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11710918January 14, 2026
VISIBILITY:WINDSHIELD
The contact's sister owns a 2021 Acura RDX. The contact stated that the rear glass had shattered while the vehicle was parked in the driveway. The dealer was contacted and advised that the earliest availability to replace the glass was in 3-4 days. The manufacturer was notified of the failure and a case was opened; however, the manufacturer later informed the contact that the model year was not covered under TSB: 22-014 (Rear Windshield Glass Shattering). The failure mileage was approximately 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11705948December 18, 2025
SERVICE BRAKES
After dealer (worldwide motors Ltd also call (Paragon Acura) 33-40 57th street, Woodside, NY 11377)replaced front and rear brake pads and rotors, my vehicle experienced unintended acceleration while stopped. While idling at a red light with my foot firmly on the brake pedal, the vehicle suddenly moved forward approximately 10 feet on its own. This was a serious safety concern and nearly caused a collision or pedestrian injury. I immediately returned the vehicle to the dealer. The dealer stated they could not duplicate the issue and said the vehicle was operating normally. No warning lights were present. The incident occurred immediately after brake service. I am concerned this may involve the braking system, brake booster, brake switch, or electronic throttle interaction. This behavior is not normal and poses a safety risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11704856December 13, 2025
UNKNOWN OR OTHER
Back windshield glass exploded with no impact. Car was not moving. There is shattered glass everywhere and the car cannot be driven until it is repaired. This appears to be a well known issue but there is no official recall at this time. My Acura dealer said this was covered in warranty that expired in November. The incident happened December 13, 2025.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11704608December 11, 2025
UNKNOWN OR OTHER
Back windshield shattered and blew out with zero impact. Car was parked Manufacturer denies responsibility . Independent company repaired because dealer was booked and needed fixed quickly. No one injured glass all over back of car and trapped in base of doo now because of faulty design. No warnings at all.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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