Acura MDX Complaints (2018)

170 consumer complaints on file.

#11142278October 23, 2018
UNKNOWN OR OTHER
THE BACKUP CAMERA STAYED ON EVEN WHEN THE VEHICLE WAS IN FORWARD MOTION - THE CONTINUOUS REAR VIEW ON DISPLAY SCREEN WAS A DRIVING DISTRACTION WHILE DISABLING OTHER FEATURES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141645October 21, 2018
UNKNOWN OR OTHER, STRUCTURE:BODY
FRONT PASSENGER MISALIGNMENT ALLOWING RAIN WATER TO SEEP INSIDE THE VEHICLE. THIS WAS A NEW VEHICLE PURCHASE. IT WAS ONLY DISCOVERABLE WHEN A FRONT SEAT PASSENGER WAS RIDING IN THE NEW VEHICLE WHILE IT WAS RAINING. THE LEAK WAS ONGOING FOR AN UNSPECIFIED TIME, FROM THE TIME THE VEHICLE LEFT THE MANUFACTURER, HONDA UNTIL THE TIME THE DEALERSHIP TOOK DELIVERY OF THE VEHICLE, RADLEY ACURA, FALLS CHURCH, VA. HONDA NORTH AMERICA HAS ADMITTED THAT IT WAS A FACTORY DEFECT AND DO NOT NOT WANT TO DO A BUY BACK. HONDA CLAIMS THE REPAIRS FORM LEAKS ENTERING A VEHICLE FOR AN UNSPECIFIED PERIOD CORRECT MOISTURE ENTERING A VEHICLE FOR AN UNSPECIFIED PERIOD. HONDA DOES NOT PROVIDE AN EXPLANATION ON HOW THE MOISTURE WILL IMPACT THE ELECTRONICS IN THE VEHICLE OR CORRECT MOLD GROWTH. HONDA NOR THE DEALER HAVE BEEN COOPERATIVE OR RESPONSIVE TO THE CONCERNS OF THE BUYER. WHEN THE NEW VEHICLE WAS DELIVERED, IT HAD APPROXIMATELY 20 MILES ON IT. THE PURCHASE PRICE OF THE VEHICLE WAS $42,000. BUYERS MADE A DOWN PAYMENT OF $24,000. RADLEY ACURA IS IN POSSESSION OF THE VEHICLE. HONDA & RADLEY HAVE NOT BEEN RESPONSIVE AND FEEL THAT THE PURCHASERS DO NOT HAVE AN ALTERNATIVE BUT TO ACCEPT A DEFECTIVE NEW VEHICLE THAT LEAKS WHEN IT RAINS. RADLEY CLAIMS THEY HAVE CORRECTED THE MISALIGNED PASSENGER DOOR. PURCHASERS HAVE NO CONFIDENCE IN THE VEHICLE BECAUSE OF SAFETY CONCERNS. HOW HAS THE MOISTER AFFECTED THE ELECTRICAL SYSTEM? HONDA HAS ADMITTED THAT IT WAS A MANUFACTURERS DEFECT THAT CAUSE THIS PROBLEM. THERE IS NO DISPUTE THAT WATER AND MOISTURE ENTERED INTO THE VEHICLE FOR AN UNSPECIFIED TIME. BUYERS EXPECTED TO PURCHASE A NEW VEHICLE WHERE WATER MOISTURE & RAIN WATER HAD NOT BEEN ENTERING A NEW VEHICLE FOR AN UNDETERMINABLE TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129399September 13, 2018
VISIBILITY/WIPER
I PURCHASED THE VEHICLE NEW, IN LATE MARCH 2018; I BELIEVE WE TOOK DELIVERY ON MARCH 29, 2018. WE HAVE HAD AN ONGOING ISSUE WITH THE MEMORY POSITIONING OF THE STEERING WHEEL. OUR VEHICLE HAS THE ADVANCED PACKAGE. INTERMITTENTLY, THE SEAT WILL GO TO THE MEMORIZED POSITION, BUT THE STEERING WHEEL WILL STAY IN THE POSITION FOR EXITING THE VEHICLE. THAT POSITION IS IN THE HIGHEST POSITION THE STEERING WHEEL CAN BE PLACED IN. WE HAVE HAD THE VEHICLE AT BAKERSFIELD ACURA FOUR SEPARATE TIMES TO CORRECT THE ISSUE. BAKERSFIELD ACURA HAS BEEN UNABLE TO DUPLICATE THE ISSUE WHILE THE VEHICLE IS AT THEIR FACILITY. THEIR SERVICE WRITER, OMAR, ACTUALLY WITNESSED THE MALFUNCTION WHEN I DROPPED THE VEHICLE ON JULY 16, 2018. I HAVE FILED A COMPLAINT WITH ACURA CLIENT RELATIONS, CASE NUMBER 08936387. ACURA REFUSES TO DO ANYTHING ABOUT THE ISSUE. I HAVE EXPLAINED THAT THIS IS A VERY SERIOUS SAFETY ISSUE. WHEN THE STEERING WHEEL STAYS IN THE HIGHEST POSITION, IT IS VERY DIFFICULT TO SEE OVER THE STEERING WHEEL, BLOCKING OUR VISION OF THE ROAD. MY WIFE AND I JUST GET IN THE VEHICLE, START IT UP AND TAKE OFF. NORMALLY, IT IS NOT UNTIL WE ARE DRIVING THAT WE NOTICE THE ISSUE. AT THAT POINT, WE ARE FUMBLING AROUND TRYING TO LOCATE THE LEVER TO MANUALLY ADJUST THE STEERING WHEEL. AT 65 MPH ON THE FREEWAY, THAT IS VERY DISTRACTING AND DANGEROUS. A SPLIT SECOND OF DISTRACTED DRIVING CAN CAUSE A VERY SERIOUS ACCIDENT. TIFFANY AT ACURA CLIENT RELATIONS, AND DAVID, THE SERVICE MANAGER AT BAKERSFIELD ACURA HAVE BOTH ADMITTED THAT THEY ARE AWARE OF THE PROBLEM, BUT CONTEND IT ONLY HAPPENS WHEN BOTH DRIVER ONE AND DRIVER TWO KEYS ARE PRESENT. APPARENTLY, THEY HAVE NO INTENTION OF CORRECTING THE MALFUNCTION. TO BE CLEAR, IT HAPPENS WHEN ONLY ONE KEY IS PRESENT AS WELL AS WHEN BOTH KEYS ARE PRESENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129431September 13, 2018
SERVICE BRAKES, VEHICLE SPEED CONTROL
WHILE DRIVING DOWNHILL A CAR APPROX 1000 FEET AHEAD OF ME WAS SLOWING DOWN TO TURN RIGHT WHILE THE CAR WAS STILL TURNING BUT COMPLETELY OUT OF THE INTERSECTION THE AUTOMATIC BRAKES CAME ON AND CAME TO A COMPLETE STOP. THE CAR THAT TURNED RIGHT WAS DOWN THE STREET IT HAD TURNED ON COMPLETELY OUT OF SENSOR RANGE AND THE AUTOMATIC BRAKES WOULD NOT LET OFF, WHEN TRYING TO ACCELERATE IT GOT STUCK IN GEAR BUT WOULD NOT BUDGE. LIKE WHEN YOU DONT SHIFT A GEAR FOR TOO LONG IN A STICK SHIFT CAR. FINALLY THE BRAKES LET OFF AND I WAS ABLE TO DRIVE BUT FURTHER DOWN THE SAME HILL THE AUTOMATIC BRAKES DID THE SAME THING AGAIN WHILE TRYING TO ACCELERATE TO CHANGE LANES, THERE WAS NOT A SINGLE CAR INFRONT OF ME AT THIS POINT AND NO REASON FOR THE AUTOMATIC BRAKES TO DO THIS. BOTH INCIDENTS ALMOST CAUSED ME TO BE REAR ENDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129434September 13, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
AFTER SWITCHING TO DRIVE FROM REVERSE THE NAV DISPLAY WOULD NOT SWITCH BACK FROM THE BACK UP CAMERA WHILE DRIVING AHEAD, WHEN A CAR WOULD BE ANYWHERE NEAR MINE ON THE ROAD, STILL IN DRIVE, WHETHER IDLE AT A STOP LIGHT OR IN MOTION ON THE STREET, THE BACK UP SENSORS THAT RESPOND TO PASSING CARS DID NOT BEEP. I TRIED PRESSING THE BACK BUTTON, NAV BUTTON, SETTINGS BUTTON & TURNING THE CAR ON/OFF ALL FAILING TO FIX THE PROBLEM. THE CAMERA REMAINED ON EVEN WHILE IN PARK ONCE I ARRIVED HOME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120933August 19, 2018
AIR BAGS, ELECTRICAL SYSTEM, POWER TRAIN
[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099303June 2, 2018
ENGINE, UNKNOWN OR OTHER
STARTER FAILED WITH AUTO START/STOP WHILE STOPPED IN TRAFFIC. SINCE ENGINE WOULDN'T START, CAR SHIFTED TO PARK AUTOMATICALLY AND CAN NOT SHIFT TO NEUTRAL WITH THE ENGINE OFF AND UNABLE TO START. THE BATTERY WAS FINE AND COULD GO INTO AUX MODE, BUT STILL WON'T SHIFT TO NEUTRAL. ASIDE FROM QUALITY ISSUES RELATED TO STARTER, SIGNIFICANT SAFETY DESIGN FLAW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089994April 25, 2018
SERVICE BRAKES, STEERING, WHEELS
AT APPROXIMATELY 500 MILES ON THE ODOMETER, THE STEERING WHEEL BEGAN VIBRATING WHEN TRAVELING BETWEEN 58-62 MPH. STEERING WHEEL VIBRATED WITH AND WITHOUT BRAKING. AT APPROXIMATELY 1,000 MILES, STEERING WHEEL BEGAN VIBRATING VIOLENTLY WHEN TRAVELING BETWEEN 58-62 MPH. STEERING WHEEL VIBRATED WITH AND WITHOUT BRAKING. DEALERSHIP ROTATED TIRES. MODERATE STEERING WHEEL VIBRATION STILL REMAINED WHEN BRAKING BETWEEN 58-62 MPH. AT APPROXIMATELY 2,400 MILES, STEERING WHEEL BEGAN VIBRATING VIOLENTLY AGAIN WHEN BRAKING BETWEEN 58-62 MPH. THE DEALERSHIP REPLACED FRONT ROTORS AND ROTATED TIRES. AT APPROXIMATELY 3,000 MILES, STEERING WHEEL BEGAN VIBRATING VIOLENTLY AGAIN WHEN BRAKING BETWEEN 55-65 MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081739March 28, 2018
SERVICE BRAKES
PURCHASED ACURA MDX IN JANUARY OF 2018 SO IT IS NOW 3 MONTHS. I BELIEVE THERE IS SOMETHING SIGNIFICANTLY WRONG WITH ITS AUTOMATIC BRAKING SYSTEM. I WAS DRIVING DOWN A HILL ON A RESIDENTAL, FAST PACED ROAD, WITH A GUARDRAIL TO MY RIGHT SIDE AND ANOTHER CAR PASSING ME ON THE LEFT SIDE. WE BOTH WE TRAVELING AT THE SPEED LIMIT OF 40 MILES PER HOUR WHEN ALL OF A SUDDEN MY CAR'S BRAKES WENT ON, CAUSING ME TO SWERVE INTO THE GUARDRAIL. FROM THERE, I WAS THROWN INTO ONCOMING TRAFFIC CAUSING A COLLISON. I BELIEVE THE SYSTEM BECAME CONFUSED AND STEPPED ON THE BRAKES WHEN IT DETECTED THE OTHER VEHICLE ACCELERATING TOWARDS ME.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11053511December 8, 2017
VISIBILITY/WIPER
THE 2018 ACURA MDX HAS WINDSHIELD DISTORTIONS AFFECTING VISIBILITY AND CAN LEAD TO DIZZINESS RESULTING FROM VISUAL VERTIGO. IMAGES SEEN THROUGH THE OUTER EDGE OF THE WINDSHIELD ARE DISTORTED. STRAIGHT LINES (ROAD BARRIERS, LINES ON THE STREET, FENCES, CURBS, ETC) APPEAR BENT/CURVED. OBJECTS ALSO QUICKLY MAGNIFY AND THEN REVERT TO NORMAL SIZE CAUSING BLURRYINESS AS WELL AS AFFECTING THE ABILITY TO DETERMINE ACCURACY OF OBJECT PLACEMENT AROUND YOU WHEN DRIVING. THE WINDSHIELD IS A DANGEROUS SAFETY HAZARD PUTTING DRIVERS AT RISK FOR ACCIDENTS. AFTER JUST DRIVING IT JUST A FEW MILES, I BEGAN TO NOTICE DIZZINESS AND RESULTING NAUSEA FROM OBJECT DISTORTIONS. I ATTEMPTED TO NOT LOOK OUT THAT PORTION OF THE WINDSHIELD AND FOCUSED LOOKING STRAIGHT WERE OBJECTS WERE CLEAR AND ACCURATE TO SIZE/SHAPE. BUT FOR SAFETY REASONS IT IS IMPOSSIBLE TO NEGLECT A LARGE PORTION OF THE VISUAL FIELD WHEN OPERATING MOTOR VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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