Acura MDX Complaints (2017)

268 consumer complaints on file.

#11621990October 25, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Acura MDX. The contact received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621373October 22, 2024
UNKNOWN OR OTHER
Air Conditioning system in 2017 Acura MDX is releasing chemical fumes when Air Conditioning is turned on. This problem was reported to authorized Acura Service Center (Chapman Acura in Tucson, Arizona) during vehicle warranty period. This problem has been reported to this Acura Service Center more than 5 times but the Acura Service Center is not fixing the problem. Release of chemical fumes from Air Conditioning system is causing respiratory problems and is a passenger safety issue. Chapman Acura has charged consumer several times for the same problem but has not fixed the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616897September 27, 2024
POWER TRAIN
The contact owns a 2017 Acura MDX. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. In addition, the contact stated that previously the vehicle was parked and when the vehicle was started, the gear shifter was inoperable. The vehicle was towed to the dealer where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The manufacturer was made aware of the failure but did not assist. The failure mileage was approximately 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614231September 12, 2024
UNKNOWN OR OTHER
Open recall that still has not been repaired due to not knowing when parts will be available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614273September 12, 2024
ENGINE
Had engine failure in August of 2023 and had to replace the engine...in November of 2023 Acura had the Safety Recall due to engine failure. We contacted Acura and was told that our VIN had yet to be recalled and we are still waiting to get reimbursed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609034August 16, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Acura MDX. The contact stated while driving 65 MPH, the vehicle continuously jolted and jerked, prompting him to pull to the shoulder of the roadway to turn off the vehicle. After restarting the vehicle, the failure persisted. Several unknown warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed failures with the crankshaft position sensor and connecting rod bearings. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling), but the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608602August 14, 2024
ENGINE
Vehicle lost power while driving and warning lights came on. Drove straight to Acura dealer and they diagnosed bearing failure on connecting rod cylinder #2. Dealer stated it would need a new engine. The Vehicle VIN was not covered under the 2016 -2020 Honda/Acura 6cylinder recall for connecting rod failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605607July 31, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Acura MDX. The contact received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602281July 15, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Acura MDX. The contact stated that while starting the vehicle, there was a sound as if the engine was choking. There were no warning lights illuminated. The vehicle was taken to the dealer where it was diagnosed that the rod bearings had failed. The dealer informed the contact that the engine needed to be replaced. The vehicle had not been repaired. The contact learned of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling) however, the VIN was not included in the recall. The manufacturer was made aware of the failure and it was confirmed that the VIN was not included in the recall. The failure mileage was 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594235June 13, 2024
ENGINE
The car stalled at a traffic light and could not start again. The engine had seized, and I had to pay to replace it. There is a known recall with this year make and model.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594040June 12, 2024
ELECTRICAL SYSTEM
Dashboard lights are flickering and the headlights are intermittently turning on when the engine is off. This is a commonly reported failure and defect in the the Keyless Access Control Unit with Honda Ridgeline, Odyssey, and Pilot and Acura MDX and RDX models with keyless start. However, Honda would not recall the defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591912June 1, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
On highway and switching lanes. All of a sudden ELECTRIC PARKING BRAKE AND ALL DRIVER ASSIST LIGHTS CAME ON. Pull over light came on as well. HIT ON LEFT REAR SYMBOL CAME ON. Was never hit just a close car on driver left rear side when switching lanes. Made it home and vehicle wouldn’t switch back into drive mode. Acura didn’t do its due process and assumed a new transmission was needed. Replaced and a month later ELECTRIC PARKING BRAKE sign starts flashing again. Now dealership is saying I need a new catalytic converter. Refused as I believe Acura has been incorrect about the diagnostic. They also stated my vehicle was in a collision and it wasn’t. They refused to check electrical issues and update software as these things are not in my control. It is my belief the car had a faulty collision warning which is causing other issues as well as Acura refusing to probably assist and diagnose without me continuing to be falsely diagnosed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584133April 19, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Acura MDX. The contact received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581970April 9, 2024
ENGINE, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I have a 2017 Acura MDX that had around 98k while I was driving down the highway at 65 mph all lights came on the dash and lost acceleration would not go over 45 MPH on a very busy highway. Had to have the vehicle towed per dealership- towed to Jay Wolfe Acura, Overland Park, KS. They said engine needed to be replaced due to the miss fire of rod knocking. There was no other option for replacing the rods had to replace the engine. In addition they replaced with an used engine that is a 2016 not even the same year. Dealer made us aware of the recall for this issue but advised us the Vin# is not under the recall so we had to pay out of pocket. I have tried to work with Honda and the dealership for reimbursement since there have been numerous vehicles with this exact issue but the Vin#'s not under the recall but with no help at all. I have provided documentation and explained the issues and the repairs. I have documentation but was not able to add it to the document listing below
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577683March 15, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The sensor under the hood malfunctions causing the car alarm system to go off and battery to get drained. Multiple batteries were changed because initially the thinking was that the battery needed to be replaced. Car alarm would go off in the middle of the night (with a new battery) when parked in the garage. All the electrical systems and lights would start turning off and on as if the car is possessed. Manufacturer is aware of the problem. Many others are complaining on the internet. There are variety of hacks including rigging the sensor that are suggested. Dealer said the entire control unit had to be replaced for $1122. Repair was made. They said when they run out of parts (control unit) they also disconnect the sensor. So you have cars on the highways that are no longer appropriately indicating when the hood is down (shut correctly or whether it is a false alarm. I called the manufacturer they didn't take responsibility (Case 14470102) with Acura/Honda.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574654February 29, 2024
ENGINE
The contact owns a 2017 Acura MDX. The contact stated that while driving at approximately 20 MPH uphill, several unknown warning lights illuminated. The contact observed a clanking noise emanating from the engine compartment and the vehicle stalled. The vehicle was not able to be restarted. Additionally, the contact observed condensation underneath the front of the vehicle. The vehicle was towed to an independent mechanic and the contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 112,000. The contact stated the reason for the engine seizing was due to broken connecting rods #2 & #5. The mechanic stated the only other reason the engine would seize is due to not having any oil at all in the vehicle, but there was oil present in the vehicle so it couldn't be that and that it was the connecting rods bearings breaking that caused it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572298February 16, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Acura MDX. The contact stated while starting the vehicle, the engine made an abnormal knocking sound. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the connecting rod bearing was knocking, and the dealer recommended replacing the engine. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling). The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was 133,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570658February 7, 2024
SEATS
The driver’s seat is loose. It became loose over time. It moves forward and back by about 1/4” during starts and stops. It gets worse each month. There is a recall for the same thing the next model year.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568458January 29, 2024
ENGINE
Internal damage at the connecting rod bearing causing engine failure. I have a video from the dealership explaining everything. It is too large to upload to this submission worksheet. There is an active recall on for this exact problem on other years of the MDX and TLX but my VIN is not included in the recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568340January 28, 2024
ELECTRICAL SYSTEM
Backup camera stopped working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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