Acura MDX Complaints (2018)

170 consumer complaints on file.

#11619471October 12, 2024
LANE DEPARTURE: WARNING, LANE DEPARTURE: ASSIST, ELECTRICAL SYSTEM
We experienced multiple/many warning lights all at the same time. Systems not working. Repeated every time. The Acura dealer diagnosed the problem to the DTC U3000-49 Multipurpose Camera internal electronic failure. Replaced the unit and they performed a couple of calibrations. Thank You, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614814September 16, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Acura MDX. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614158September 12, 2024
FUEL/PROPULSION SYSTEM
The car periodically loses power while driving. In traffic this has caused some very scary and hazardous incidents while vehicles zoom around us or as we attempt to make it to the shoulder of the road. We do not get warning lights when it happens. The dealer (Cincinnati Columbia Accura) has confirmed the fuel pump safety recall but has done nothing to fix it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612397September 3, 2024
FUEL SYSTEM, GASOLINE, ENGINE AND ENGINE COOLING
The contact owns a 2018 Acura MDX. The contact received notifications of NHTSA Campaign Numbers: 23V858000 (Fuel System, Gasoline) and 23V751000 (Engine and Engine Cooling); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612317September 3, 2024
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
1.) I have had repeated, on-going issues with the fuel propulsion system since the day I bought the car. When I step on the accelerator it randomly (lately more constant than random) does not respond, then it will shoot me out into traffic. For example when I am entering the highway from an onramp, I see my opportunity to merge into traffic and I step on the gas - nothing - no response, then it suddenly accelerates and shoots me into oncoming traffic. This is SO BAD that I am afraid to drive the vehicle. It is DEADLY. I have reported the issue every time I have had the car serviced (always dealer serviced, from same dealer where I bought it.) 2.) The vehicle will randomly decide that I am going to hit a car in another lane, and will forcefully apply the brakes (when there is no issue, no danger, no possible way I am going to even be close to hitting another car) causing the cars behind me to come extremely close to rear-ending me! Or the car will decide I am going off the road when I am taking a soft curve, and it will sound a warning and try to turn the wheel. 3.) The display panel will go black for no reason. I then cannot use the navigation screen. It will randomly return after a few hours or after a day or two. 4.) The camera/display will get stuck on the reverse camera causing a visual disconnect as I drive forward, but can only see what is in reverse. (like seasickness). No idea what causes it or how to fix it. Eventually it corrects itself after a few hours/day+. 5.) Car will occasionally make a strange squealing noise after it has been turned off - no idea what that is, or what causes it. As a salesperson who spends many, many hours in her car, this vehicle has become a constant danger to both my livelihood and my life. I am afraid to drive it and I will not let family members drive it as I am afraid for their lives due to the issues stated above.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607085August 7, 2024
FUEL SYSTEM, GASOLINE
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603305July 19, 2024
FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: CAMERA
I can't drive the vehicle safe with the entire gauge cluster indicators are all on. Cluster making loud beeps and noises not being able to shut or clear the code indicators. The acura dealership is saying the camera is overheating and not safe to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596907June 26, 2024
FUEL/PROPULSION SYSTEM, STEERING, ENGINE
There are two outstanding recalls on my vehicle and my local acura is in not able to repair them until January despite the safety compromise listed under each recall increasing risk for collision or fire
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592233June 3, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Acura MDX. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591533May 30, 2024
ENGINE, FUEL/PROPULSION SYSTEM
I received a letter from Acura in January 2024 regarding the engine crankshaft recall. I have called the two closest Acura dealerships in an attempt to get this fixed. The last that I was informed today by a dealership is "the part is expected to arrive in August, and we are booked out until December". This put me at getting this repair fixed at ONE YEAR after Acura sent me this letter admitting the crankshaft issue. My vehicle has stalled sporadically while driving for the entire two years that I have owned it. The letter from Acura states that this recall can cause the "rod bearing to prematurely wear and seize, causing engine damage which may cause the engine to run improperly or stall while driving, increasing the risk of fire, crash, or injury. I would like Acura to fix my car or put me and my family in a safe alternative.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591616May 30, 2024
FUEL SYSTEM, GASOLINE, ENGINE AND ENGINE COOLING
The contact owns a 2018 Acura MDX. The contact received notification of NHTSA Campaign Numbers: 23V858000 (Fuel System, Gasoline) and 23V751000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591265May 29, 2024
FUEL/PROPULSION SYSTEM
MIL is displaying the following DTCs: P0441 P04F1 Acura dealership is stating TSB - 21-081 does not apply to my year, make, model vehicle. Is the information I am receiving accurate?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590047May 22, 2024
SUSPENSION, FUEL/PROPULSION SYSTEM
Acura mailed me details about NHTSA Recall 23V-858 in February 2024. However, the letter stated that parts won't be available until over half a year later in the fall of 2024. While I understand that it takes time to develop and produce parts, a half a year wait seems like an unusually long time to have to wait while my vehicle is considered unsafe by NHTSA. This makes it seem like Acura is prioritizing producing parts for profit over safety.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586410May 1, 2024
FUEL SYSTEM, GASOLINE, ENGINE AND ENGINE COOLING
The contact owns a 2018 Acura MDX. The contact received notification of NHTSA Campaign Numbers: 23V858000 (Fuel System, Gasoline) and 23V751000 (Engine and Engine Cooling) however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585687April 28, 2024
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
FEBRUARY 2024 SEVERAL ISSUES STARTED TO OCCUR WITH MY 2018 ACURA AWD MDX. ON TWO OCCASIONS I TRIED TO START THE VEHICLE, WOULDNT START TILL THE THIRD ATTEMPT. I WAS DRIVING NOT EVEN 25 MILES WHEN THE VEHICLE ACCELERATED. ANOTHER OCCASION I WAS EXITING A PARKING SPOT WHEN THE VEHICLE DECCELERATED, COULDNT PICK UP SPEED ALMOST CRASHED INTO A PARKED VEHICLE. I CALLED ACURA DEALERSHIP TO REPORT CONCERNS. SPOKE TO DONNA TIPTON. SHE CUT ME OFF STATING ACURA DOESNT HAVE THE FUEL PUMP OR CONNECTING ROD IN STOCK CALL BACK IN THE SPRING. I CALLED ACURA CARE TO REPORT WAS GIVEN A CASE NUMBER AND ADVISED TO TAKE MY VEHICLE TO ACURA FOR PRIORITY SERVICE BASED ON THE ISSUES. THE DEALERSHIP GAVE ME THE RUN AROUND FOR OVER A MONTH TRYING TO GET AN APPOINTMENT. IN THE MEANTIME, THE ISSUES WITH THE VEHICLE WORSENED. I CALLED ACURA CARE THEY ADVISED TO CALL THE DEALERSHIP TRYING TO GET A SUPERVISOR. DONNA WOULDNT GET THE MANAGER OR TAKE MY INFORMATION. I CALLED AGAIN [XXX] SPOKE TO SHAWN AND WAS SCHEDULED APRIL [XXX]. MY VEHICLE WAS THERE ALL DAY FOR THEM TO SAY THEY DIDNT EXPERIENCED ANY ISSUES AND THEY HAVE NO CONTROL OVER THE ISSUES IM HAVING OR THE FACT ACURA WON'T HAVE PARTS THE FALL OF 2024. I CANNOT DRIVE A VEHICLE WITH ENGINE ISSUES TILL FALL WITHOUT BEING AT RISK FOR A CRASH, INJURY OR DEATH TO MYSELF OR OTHERS. I NEED MY VEHICLE REPAIRED OR REPLACED IMMEDIATELY. ACURA NEED TO EXPEDITE THIS PROCESS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584082April 19, 2024
ENGINE
The contact owned a 2018 Acura MDX. The contact stated that while the vehicle was parked in a garage there was a sudden odor of smoke. The contact stated upon discovering the smoke the contact noticed fumes and flames coming from the engine compartment. The contact stated the vehicle was unoccupied at the time of the fire. The fire was extinguished by the Fire Department however the vehicle was consumed by the fire. There was smoke damage to the home and there was damage to the driveway due to the fire. The contact's wife sustained emotional distress. A Fire Department report was filed. A Police report was not filed. The dealer was contacted. The vehicle was destroyed. The manufacturer was notified of the failure. The failure mileage was approximately 50,000.
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#11578449March 20, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Acura MDX. The contact received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. An unknown dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576633March 11, 2024
ENGINE AND ENGINE COOLING, FUEL SYSTEM, GASOLINE
The contact owns a 2018 Acura MDX. The contact stated while driving approximately 40 MPH, the vehicle made an abnormal rattling sound. The contact stated that the failure had been recurring intermittently. There was no warning light illuminated. The vehicle was taken to the dealer, where it was test-driven; however, the dealer informed the contact that they could not duplicate the failure. The contact later received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling) which she related to the failure; however, the part to do the recall repair was not yet available. Additionally, the contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the failure. The failure mileage was approximately 50,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576304March 8, 2024
ENGINE, FUEL/PROPULSION SYSTEM
The dealership is refusing to fix the issue citing that the parts will not be available until fall of 2024. My vehicle is unsafe to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575759March 6, 2024
FUEL SYSTEM, GASOLINE, ENGINE AND ENGINE COOLING
The contact owns a 2018 Acura MDX. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) and 23V751000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Acura MDX