Acura MDX Complaints (2016)

377 consumer complaints on file.

#11583323April 16, 2024
STRUCTURE:BODY, POWER TRAIN
There are two parts to this complaint. The issue regarding the transmission is potentially a safety issue and could result in an accident, while the peeling paint problem is already addressed in the Acura Service Bulletin 19-029 for VINs other than mine. Both are well documented problems that have been experienced by other 2016 Acura MDX owners. The transmission issue is an intermittent problem while accelerating and decelerating. There is a abrupt hesitation, or surging. While coating down a steep hil, the transmission will stay in gear at very high revs instead of shifting. These are an annoyance, but the acceleration problem could cause someone to hit the car from behind in heavy traffic situations. Some individuals note on the internet that their engines would accually stall when accelerating. I have brought my vehicle into the Acura Dealership on a number of occasions without the problem being resolved. The paint issue involves the white diamond pearl paint coming off the roof and is already addressed in Acura Service Bulleting 19-029. It is unthinkable that only some VINs are covered while others are not, if the same exact problem seems to exist on non-listed VINs. Honda Motor Company indicated that they would not add additional VINS unless directed to by NHTSA. Please have Honda extend the warranty on ALL 2016 Acura MDX models with the same problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580500April 1, 2024
ENGINE
Engine rod bearing knocking. Will eventually fail and engine stop running at anytime. My independent service center did confirm the problem. The car has not been to the Dealer as they refuse to include my VIN # in the current recall for this very problem. No warning lights appeared, but slight ticking sound shortly turned into a loud knocking.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579595March 26, 2024
SEAT BELTS
I was involved in an accident 12/13, 2023. No airbags deployed, however, my seatbelt locked up. A new seatbelt was ordered through Acura soon thereafter 12/23. At the time this was ordered, I was told that there was no ETA as there is a national backorder. Fast forward to today, my car has been fully repaired and is still sitting in the local repair shop because there are still no seatbelts available. I have filed complaints with Acura corporate, and have a claim number that I would be more than happy to provide. Acura corporate has advised the repair shop that it will be at least six months to one year until a seatbelt is is available I also have documentation on the “ expedited order” that was placed for the seatbelt in 12/2023. The insurance company, USAA, is now looking at totaling my car simply because we cannot find a seatbelt. The local Acura dealers, and our car repair shop cannot believe that cannot seem to get a seatbelt for me, and it’s been four months. On my research online, it appears that Acura may be legally obligated to manufacture, and provide this part. I wanted to report this to the proper regulatory agency to ensure that this has been documented. The car is completely drivable, given the lack of safety restraint. I also am aware that I am not alone in this complaint, as many other MDX owners are experiencing the same I am not sure how to proceed from here and I’m hoping that you may be able to help Thank you so much for your time and consideration
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11578057March 18, 2024
SEAT BELTS, AIR BAGS
The contact owns a 2016 Acura MDX. The contact stated that while driving at slow speeds through a parking area, his foot slipped and the vehicle unintendedly accelerated, coming to a complete stop after crashing into an 8-inch barrier. The air bags did not deploy. No warning lights were illuminated. A Police report was not filed, and no injuries were reported. The vehicle was towed to the dealer, who determined that the driver's side seat belt needed to be replaced following the crash but informed the contact that Part Number: 04818-TZ5-A00ZC was unavailable. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that parts were not yet available. A case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was unknown.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11575982March 7, 2024
STRUCTURE:BODY
The paint on this vehicle failed and matches photos in Acura service bulletin [XXX] which deals with failure of paint color [XXX]. When calling Honda I was told that that recall is VIN specific and that my vehicle was not affected. The attached photos clearly show that the paint is defective and therefor should be covered. According to the service bulletin a warranty extension was issued for 8 years from the date the vehicle was placed in to service which in my case was June 30, 2016. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574042February 26, 2024
ENGINE
There is a current recall on Acura/Hondas with the issue that we are having with our car. Knocking engine, car diagnosed with connecting rod bearing issue. Apparently not included in recall. This makes no sense. Car has been undriveable since 11/9/23 with no help from Acura/Honda Corporate. We have been trying to come to a resolution with no help. This should fall under the recall and where our car was manufactured should be looked into because on car forums there are many cars with our VINS having the same issue. This issue has affected more cars than Acura is saying and needs to be looked into before someone gets seriously injured. Acura/Honda are NOT taking this seriously at ALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572417February 16, 2024
UNKNOWN OR OTHER
The trunk opens like it should, but then closes after the lift gate reaches the top. It will close on your head if you don't move out of the way, which is what happened the first time because I didn't know what was happening. You can stop the lift gate from continuing to close, but then you can hurt your arm due to the force the door is closing with, as there is no auto censor for the door to know something is blocking the path. This event has been reproduced over 50 times in the last week. About 10% of the time, the lift gate works normally. I have an appointment at the dealership in 3 days. Based on a search of TSBs, this problem has been reported multiple times since at least 2019. It had been working normally until this week, started 2/10/24 and is still occurring when I open the trunk. No warning messages appear.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11570501February 7, 2024
ENGINE
My 2016 Acura MDX, which was well maintained, locked up while driving at around 45 mph this past September. Upon a certified mechanics evaluation, it was reported that the vehicle would require a new engine as it was "locked up". Shortly afterward, I read that certain model/makes of Acura vehicles were being recalled for this very reason/problem. I called Acura recall client support who informed me that the final list of recalled vehicles would not be available until January 2024 and that I would receive a letter in the mail. When I did not receive a letter, I called again and was informed that my VIN was not included in the recall. This is despite that thousands of other 2016 Acura MDXs were recalled. I find it difficult to accept that a known issue that necessitated a substantial recall of vehicles did not apply to my Acura since it was the exact issue being addressed. Especially since the vehicle was maintained very well from the time of purchase. My teenage son was driving the vehicle and was stranded along a dark highway until I could pick him up about 45 minutes later. There were not warning lights or notices of this pending failure. The vehicle could only partially be removed from the traffic lane at the time it locked up which resulted in a hazard, not only for my son, but for other travelers as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568675January 29, 2024
ENGINE
The connecting rod bearing has failed in my vehicle. It is causing damage to the engine, there are metal shavings found in the oil, and the engine is producing a strange and unusual sound. It's causing the engine damage and wear and causing it to seize. The incident has been reported to the dealer and has been confirmed in an inspection report. There is a CURRENT recall from NHTSA and Honda/Acura for this exact issue that includes the same make, year and model of my vehicle, however when VIN numbers were split, my vehicle was not included in the recall. The recall should be expanded to not only include more vehicles but those that are actually being impacted.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567354January 23, 2024
ENGINE
WHILE DRIVING ON THE HIGHWAY THE ENGINE LOST POWER. THERE WAS NO WARNING.THE CAR BECAME INOPERABLE. THE SAFETY OF PASSENGERS AND OTHERS TRAVELING THE HIGHWAY WERE AT RISK. THE DEALER CONFIRMED THAT THE ENGINE FAILED AND ADVISED THAT THE ROD BEARING SPUN. THE VEHICLE IS AVAILABLE FOR INSPECTION AND IT IS UNKNOWN AS TO WHETHER THE MANUFACTURER INSPECTED THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567133January 22, 2024
ENGINE
The car suffer complete engine failure while driving on the highway. I had the car towed to an acura dealer . The acura dealer has informed me that the engine rod failed There is a recall by acura for 250,000 vehicles incuding the same year and model for the same problem . The engine is availble for inspection . My vehicle is not under recall . i was informed by Acura customer relatiins that they will not help me . I was informed by a acura dealer that they will can replace the engine with a used engine for 9000$ . i said ok but then wondered if the engine they would replace it with was under recall. The looked into it and have informed me that the engine is in fact one of the recalled engines and then asked me if i wanted to proceed with the replacement with an engine that is dangerous ... This seems incredible to me and should be illegal and certainly dangerous..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566133January 17, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2016 Acura MDX. The contact stated while driving 25 MPH, the vehicle inadvertently lost motive power. The contact was stuck in the middle of the roadway, where the vehicle failed to restart. No warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the connecting rod bearing, resulting in damage to the engine and requiring a replacement engine. The vehicle was not repaired. The vehicle was then towed to an independent mechanic, who confirmed the diagnosis. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling) however, the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 96,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564610January 10, 2024
POWER TRAIN
The contact's wife owns a 2016 Acura MDX. The contact stated while driving 60 MPH and depressing the accelerator pedal, the vehicle failed to respond and lost motive power. A message indicating a transmission failure was displayed. The contact was able to veer to the side of the roadway. The contact was able to restart the vehicle; however, the vehicle failed to shift into gear. The vehicle was towed to a AAA Center. The manufacturer was notified of the failure and informed the contact that the vehicle was covered under an extended transmission warranty. The vehicle was then towed to the dealer, where it was diagnosed that the transmission needed to be replaced. The dealer informed the contact that the vehicle was not eligible to be repaired under the transmission extended warranty. The vehicle was not repaired. The failure mileage was approximately 117,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564665January 10, 2024
ENGINE, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: WARNING
while driving on a local road (not highway), engine began to make a very loud sound. sounds like metal on metal inside engine. called local ACURA dealer and they said that the connecting rod recall/problem that was announced in November 2023 "does not apply to my VIN".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560479December 16, 2023
UNKNOWN OR OTHER
Was driving vehicle on highway and suddenly and rapidly lost all ability to accelerate. Warning lights on dash ALL came on simultaneously only after acceleration was lost. Inability to accelerate was extremely dangerous in middle of other highway traffic, but safely pulled to side of road only because of careful driving and luck. Upon inspection, auto service confirmed they verified concern P0716 system needs to update and keyless control was faulty. Recall one month subsequent to event does not seem to include my car, although description of failure sounds potentially similar. Still waiting full repair of vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557878December 1, 2023
ENGINE
Ticking Sound in Engine Diagnosed by Dealer as same issue reported in recall for Year Make and Model of Vehicle. Diagnosed with need for engine replacement ($8,700). All service requirements by manufacturer done by dealer. Dealer says it is unsafe to drive. Vin not covered under recall NHTSA # 23V-751
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557689November 30, 2023
ENGINE
My engine light enabled & my car slowed < 30 mph while driving on a frwy on 2/4/23. I exited & turned the engine off. It was late at night in a rural area, so I waited a bit & turned the car back on. Engine light was no longer on, so I continued to my destination (GA). On 2/5/23, while driving on the frwy, my engine light enabled & my car quickly slowed to < 20 mph. The light stayed on & my car had little power (limped along). After a few hours, there was no change & my car was not drivable. I got a hotel for the night & took my car to the nearest Honda dealer on 2/6/23. The service dept told me my car needed a new engine because the bearing or rod had gone bad (terminology may be slightly off). My car had UNDER 100K miles & I was told it needed a new engine. The Honda serviceman told me he had 3 other vehicles in house with the same issue & he wouldn’t be able to get to my car for a while. I called the nearest Acura dealer & spoke with a serviceman there, he told me to ask the Honda serviceman to clear engine code & slowly drive the car to the Acura dealership. The Honda serviceman warned me that my car may not make it to the Acura dealership but might if slowly. He cleared the code & I slowly drove to the Acura dealership. I reached the Acura dealership shortly before closing time on 2/6/23, I dropped my car off with the service dept & got a hotel room. I was contacted the following day, 2/7/23, by the Acura serviceman & he confirmed a new engine was required. There’s now a recall on the same issue my car experienced for same make, model & year, however Acura states my VIN was not affected. It is highly unlikely that my same make, model & year vehicle that experienced the exact issue for the recall is simply coincidence.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557266November 28, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2016 Acura MDX. The contact stated while driving approximately 45 MPH, the check engine warning light illuminated, and the vehicle started to lose motive power and stalled. The vehicle was towed to the local dealer who diagnosed that the engine rod bearings had failed and damaged the engine. The contact was informed that the engine short block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 121,840.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555902November 19, 2023
STRUCTURE:BODY
My MDX exhibits the same paint defect in Acuras 19-029 Service Bulletin. I have paint chipping away between the windshield and the sun roof. However, Acura refuses to fix the issue because they say my VIN is not covered even though my cars year and paint fall under the description. 2016 MDX w Pearl Whit Paint. I need them to fix the issue by repainting my roof.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554177November 8, 2023
ELECTRICAL SYSTEM
Car failed at stops when auto stop is engaged. Vehicle would not restart. This happened at stop lights, stop signs etc. I took in for repair and the starter was replaced. American Honda subsequently issued a notice (not a full recall) for my vehicle for this issue. They offered reimbursement for the repairs. However, when I sent in the repair bill, the refused to reimburse. They need to be held accountable for this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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