Acura ILX Complaints (2019)

36 consumer complaints on file.

#11619605October 14, 2024
FUEL/PROPULSION SYSTEM
To Whom It May Concern: I am writing to express my serious concerns regarding the safety recall (NHTSA Recall No. 21V-215) for the fuel pump on my 2019 Acura ILX, VIN [XXX] . While I appreciate that American Honda has issued this recall, I am deeply troubled by the lack of available replacement parts and the company's decision to prioritize repairs only for vehicles currently experiencing symptoms. This approach fails to adequately address the safety risks for all affected vehicles and owners. The recall notice clearly states that the defective fuel pump impeller can deform over time, potentially causing the engine to stall while driving and increasing the risk of a crash. By delaying repairs for vehicles not yet exhibiting symptoms, American Honda is placing owners like myself at unnecessary risk of experiencing a dangerous malfunction while operating our vehicles. I have contacted several Acura dealerships, all of which have confirmed they have limited or no parts available to complete this critical safety repair. This situation is unacceptable given the serious nature of the defect and the potential consequences of a fuel pump failure. I urge American Honda to take immediate action to: 1.Accelerate production and distribution of replacement fuel pump modules to all authorized Acura dealers. 2.Offer loaner vehicles or alternative transportation to all affected owners until repairs can be completed. 3.Provide a firm timeline for when all affected vehicles will be able to receive the recall repair. 4.Consider expanding reimbursement eligibility to cover preventative repairs owners may pursue given the delays. American Honda has a responsibility to promptly remedy this safety defect for all affected vehicles, not just those currently exhibiting symptoms. Failure to do so in a timely manner may expose the company to increased liability and potential legal action. CC: American Honda Motor Co., Inc. & Florida States Attorneys Office INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617520October 1, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Acura ILX. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was not made aware of the issue. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616253September 24, 2024
FUEL SYSTEM, GASOLINE, ENGINE
The contact owns a 2019 Acura ILX. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at various speeds, the vehicle failed to accelerate as needed. The check engine warning light illuminated. The dealer was contacted. The manufacturer was not made aware of the issue. The failure mileage was 45,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606544August 5, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Acura ILX. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle made an abnormal grinding sound with an unknown warning light illuminated. The vehicle was taken to a dealer where it was not diagnosed; however, the vehicle was test driven and the contact was informed that the vehicle was in good driving condition. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 49,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596891June 26, 2024
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
I have the car for 10 month and the manufacturer is not providing the part for the recall, they said they don’t have the part. Data bellow: Dec 18,2023 Manufacturer Recall NumberUGO NHTSA Recall Number23V-858 Recall StatusRecall Incomplete
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596908June 26, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Acura ILX. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591201May 29, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Acura ILX. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the vehicle failed to immediately start intermittently. The contact stated that several attempts were needed to start the vehicle. The contact stated that while driving at speeds of 65 MPH and above, the vehicle hesitated while accelerating. There were no warning lights illuminated. The dealer was contacted and stated that the recall remedy might be available next fall. The manufacturer was not made aware of the issue. The failure mileage was 25,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591311May 29, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Acura ILX. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584533April 22, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Acura ILX. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while her nephew was driving at approximately 65 MPH, several unknown warning lights flashed on the instrument panel and then the vehicle stalled. The contact stated that her nephew was able to restart the vehicle and drive back to her residence. The contact did not take the vehicle to a dealer or independent mechanic. The vehicle was not diagnosed or repaired. The failure mileage was approximately 26,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538336August 14, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2019 Acura ILX. The contact stated while driving 20 MPH and depressing the brake pedal, the brake pedal went to the floorboard, but the vehicle failed to respond. There was no warning light illuminated. The contact stated that brake pedal was pumped until the vehicle responded. The vehicle was taken to the dealer on two different occasions; however, the failure could not be duplicated. The contact stated that the failure recurred several times. The vehicle was taken to the dealer, and the failure recurred while the dealer was test-driving the vehicle; however, the cause of the failure could not be determined. The contact stated that the dealer added brake fluid; however, the failure recurred 30 minutes later while driving. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 19,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523638May 24, 2023
SERVICE BRAKES
What component or system failed or malfunctioned, and is it available for inspection upon request? - On multiple occasions (at least 6) I was unable to slow down my car using the break, when breaking the pedal would go down but the car would not slow down. I had to re-engage the breaks to slow the car down. This has happened multiple time in different driving environments including when coming off a stop sign stop, leaving a parallel parking spot, exiting a highway exit at 45 miles an hr. How was your safety or the safety of others put at risk? - Being unable to stop the car could lead to me hitting other cars, being unable to stop, hitting a pedestrian, or worse. Has the problem been reproduced or confirmed by a dealer or independent service center? - No I took it to Sterling Mcall Acura in Houston Texas and was told it was fine but the issue persisted. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? it was looked at by sterling mcall acura with no issue found. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No warnings shown
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478718August 10, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
My passenger and I were stopped in a gas line, and had just moved my car from park to drive. I tapped on my gas pedal to inch the car forward as the car in front of me was now about 3 car lengths ahead of me. As I lifted my foot off the pedal and the car began to roll, it picked up speed and started to accelerate, despite my foot being off the gas pedal. Upon attempting to brake multiple times, the brakes would not engage. The car was launched forward approximately one (1) car length. The car started to tick and the auto brakes kicked in. Only then did my brakes reengage. During this time, none of the warning lights came on aside from my empty fuel light; however it came on since I only had 30 miles of range left. Had the car not detected another car in front of me, I fear worse could have happened. I took my car to the Acura Service Center. Upon inspection of the car, Acura’s service center did not find any issues with the computer system or the car. They also could not replicate the issue, and they sent me home with the car. This is not the first time that this has happened. Approximately a year prior this incident, I was rolling to a stop when the brakes would not engage. After a few attempts, the brakes did reengage. Auto brakes did not kick in. During this incident, I did not take the car to the shop, assuming that this was human error. However, after the car launched about 10 feet forward on its own, I fear that this will happen again. Since the car does not detect people, I worry that this will occur again and could potentially cause a more fatal outcome. Not only do I fear for my safety, but I fear for the safety of pedestrians and other drivers around me, as the unpredictability in this problem leaves me feeling uncomfortable to drive the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475123July 21, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
This his happened 3 times now. I have been driving on the highway with no cars in front of me in my lane within a quarter mile, and the braking since starts flashing a warning and starts to hard break, it is not only startling but very dangerous. This happened the 3rd time in a year. I usually try to disable it to prevent these issues but it auto turns itself back on every time i start the car so i sometimes forget to turn it off. It is not only startling but has caused sligh injury to myself because of the sudden breaking
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11416049May 11, 2021
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
I NOTICED WITHIN THE FIRST COUPLE OF WEEKS A DIFFERENCE IN DRIVING VEHICLE .. WHEN I FIRST PURCHASED THE VEHICLE I WAS GIVEN A NHTSA PRINTOUT FOR ANY PASSED REPORTS IF THEREBWAS ANY AND THERE WAS NOTHING DISCLOSED IN THE REPORT . AFTER EXPERIENCING ISSUES WITH THE VEHICLE . I RAN ANOTHER RECALL REPORT AND WAS ABLE TO SEE THE 38 PLUS RECALLS THAT HAVE BEEN DISCOVERED SINCE. I HAVE SCHEDULED A SERVICE APPOINTMENT AT THE DEALERSHIP TOMORROW . I NOTICED VERY SOON AFTER PURCHASING VEHICLE AND AS OF THE LAST COUPLE DAYS .. I DID TAKE IT TO A COUPLE OF MECHANIC SHOPS COVERED THE CAR MAX WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407118April 8, 2021
WHEELS
I WAS DRIVING ROUGHLY AROUND 25 MPH, WHEN I'D STARTED GOING INTO A GRADUAL TURN TO THE RIGHT. I'D HIT A SMALL POT HOLE, THEN MY CAR ENDED UP ON THE GROUND. SKIDDING ACROSS THE ROAD, AND THEN ONTO THE SHOULDER. THE WAY IT WAS DRIVING I'D THOUGHT MY RIGHT FRONT TIRE HAD CAME OFF OF THE VEHICLE. BUT UPON FIRST GLANCE IT WAS JUST A FLAT TIRE. ONCE I HAD GOTTEN THE FLAT TIRE OFF, I'D REALIZED THERE WAS A MUCH BIGGER ISSUE. THE RIGHT FRONT FACTORY RIM, HAD BROKEN. HORIZONTALLY DOWN THE CENTER OF THE RIM. BUT THE FRONT SECTION OF THE RIM WAS STILL LOCKED IN THE TIRE'S BEAD. THE RIGHT FRONT TIRE HAS ZERO HOLES/TEARS/ ANY DAMAGE THAT I'VE SEEN SO FAR. THIS WAS A CITY STREET, POSTED 30 MPH. THE ROAD IS IN FAIRLY GOOD CONDITION AND LIKE I'D STATED BEFORE, THIS WAS A MINOR POTHOLE THAT I'D HIT.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11362434October 2, 2020
SERVICE BRAKES
WHAT HAPPENS IS THE BRAKE PEDAL SINKS WHILE THE VEHICLE IS IN MOTION. IT HAPPENS WHILE GOING FORWARD AND IN REVERSE. SLOW SPEEDS OR HIGHWAY SPEEDS. WHEN THIS HAPPENS I HAVE NO CONTROL OF THE VEHICLE AND CANNOT STOP. I HAVE ADDRESSED THE ISSUE ON MULTIPLE OCCASIONS TO PARAGON ACURA IN QUEENS NY AND THEY HAVE DONE NOTHING TO REMEDY THE ISSUE. THEY PROVIDED A STATEMENT TO ME IN AUGUST SAYING THAT THE POWER BRAKING SYSTEM IS AFFECTED BY THE AIR CONDITIONING BEING ON AS THAT DISRUPTS THE ENGINE VACCUM. SO I ASKED SO THEN THERE'S A RECALL CORRECT AND WAS GIVEN A SHOULDER SHRUG. TO THIS DAY, THE PEDAL GOES OUT AND IS PLACING ME AND OTHERS IN DANGER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Acura ILX