What are the common infotainment issues addressed by Nissan TSB NTB22-028?

TSB NTB22-028 addresses "High Frequency noise with audio system display ON" and general stability improvements or "bug" fixes for the infotainment system in certain 2021 Nissan Kicks and Sentra vehicles.

How can I tell if my 2021 Nissan Kicks or Sentra needs this software update?

Your vehicle likely needs the update if its infotainment system's "Software Version" is numerically below 423. A Nissan technician can check this version through the system's 'Settings' and 'System Information' menus.

What should I do if my Nissan Kicks or Sentra is experiencing these infotainment problems?

If you are experiencing "Nissan Kicks Sentra infotainment issues" or any of the symptoms mentioned, you should schedule an appointment with an authorized Nissan dealer. They will perform the diagnostic check and apply the software update as per TSB NTB22-028.

Are there any specific conditions under which this update should not be applied?

Yes, the update should not be applied to models outside the specified build dates, or if your Sentra is indicated to require bulletin PM991. Additionally, this bulletin is for software issues only and does not apply to hardware-related concerns.

2021 Nissan Kicks Sentra Infotainment Software Update…

Symptoms of Infotainment Issues

Owners of affected 2021 Nissan Kicks and Sentra vehicles may experience various problems with their infotainment system. The primary issues addressed by this software update include:

"High Frequency noise with audio system display ON"
General stability improvements and "bug" fixes within the infotainment system.

These issues can impact the overall user experience and functionality of the vehicle's audio and display systems. Resolving these Nissan Kicks Sentra infotainment issues is crucial for optimal performance.

Important Warnings for Owners

Nissan has issued several critical warnings regarding this software update to ensure proper procedure and prevent damage:

Do not apply this software update to models outside of the APPLIED DATES range. Nissan explicitly states that applying the update to vehicles outside the specified build dates may damage the Audio Control Unit, and such damage will not be eligible for warranty claims.
Do not use any other USB drive besides the special tool USB drive J-52727 for this procedure. Using an unapproved USB drive can lead to issues.
The update software must be the only file on the USB drive used for the update.
Do not remove the USB drive during the update to the vehicle until the completion screen is displayed. Premature removal can damage the Audio Control Unit.
During the update, the engine needs to idle for the duration to maintain battery charge and ensure the software update completes correctly.
For Sentra vehicles, if Service Comm indicates that bulletin PM991 applies, do not apply this bulletin (NTB22-028). Instead, perform PM991.
This bulletin does not apply to hardware issues. If the customer concern is hardware-related, refer to TSB NTB21-038 for verification.

Diagnosis and Software Check

To determine if your vehicle requires this update, a technician will check the current software version of your Audio Control Unit. This is done by navigating through the infotainment system menus:

Select "Settings" on the Audio Control Unit display.
Select "Info."
Select "System Information."
Select "Version Information."

The technician will then verify if the "Software Version" displayed is numerically below 423. If it is, the update is required. If the software version is already 423 or higher, the update is not needed, and the SERVICE PROCEDURE is complete.

Repair Procedure Summary

The repair involves downloading the latest infotainment software to a special USB drive and then installing it in the vehicle. The general steps are:

Software Download: A technician will use a CONSULT PC connected to the internet and ASIST software to download the specific infotainment update software (IVI0423 for Sentra or KICKS (P15) IVI423 for Kicks) to a special USB drive (J-52727). This process takes approximately 10-15 minutes. The USB drive must be safely removed from the PC after download.
Vehicle Preparation: The vehicle's parking brake must be set, and the engine started and allowed to idle for 60 seconds to load the system. The engine must continue to idle throughout the update process.
Software Installation: The USB drive is inserted into the vehicle's USB media port. After 10-30 seconds, a message stating "There is a new software update available." will appear. The technician will select "OK" to proceed.
Confirmation and Update: The system will display a message outlining the update requirements (parking brake ON, engine running, proper ventilation, system functions will not work during update). The technician will select "Accept" to begin the reprogramming.
Completion and Verification: Once the message "The software update is completed. Please restart the system by turning the vehicle OFF and then back ON to confirm the update." appears, the USB drive can be safely removed. The ignition is turned OFF, the driver door opened and closed, and the engine restarted. After approximately 30 seconds for the system to boot, the technician will re-verify that the "Software Version" is now 423.

Required Tools and Parts

To perform this software update, Nissan specifies the use of particular tools:

Special Tool USB drive J-52727: This specific USB drive is required. Additional drives can be purchased with part number J-52727-1.
CONSULT PC: A computer system used by Nissan technicians.
ASIST Software: Nissan's Automotive Service Information System Terminal software, which must be synchronized to the current date.

Warranty Claims Information

For warranty claims related to this bulletin, Nissan provides specific operation codes:

Perform Software Check:
- OP CODE: RX0XAA
- SYM: ZE
- DIA: 32
- FRT: 0.2 hours
Perform Software Check & Update:
- OP CODE: RX0YAA
- SYM: ZE
- DIA: 32
- FRT: 0.3 hours

Owner Action

If you own a 2021 Nissan Kicks or Sentra and are experiencing any of the described Nissan Kicks Sentra infotainment issues, you should contact your authorized Nissan dealer. They will be able to diagnose the infotainment system, check the current software version, and perform the necessary update as outlined in TSB NTB22-028. This software update is typically covered under warranty.

Source: NHTSA ID: 10213686