2021-2023 Nissan Navigation System Corrupted Map Data TSB

Symptoms

Owners of certain 2021-2023 Nissan vehicles equipped with navigation may encounter an error message on their infotainment screen. This message, shown in Figure 1 of the bulletin, states: "The map data is missing or corrupted. Please insert a USB stick containing a full update to perform recovery."

This issue, which can affect the Nissan Rogue corrupted map data, prevents the navigation system from functioning correctly. It indicates that the system's map information is either incomplete or damaged, requiring a software update.

Important Warnings for Owners

Nissan emphasizes that these bulletins are intended for qualified technicians, not for 'do-it-yourselfers'. Attempting to perform this repair without proper training, equipment, and tools could lead to further damage or safety risks.

Owners should be aware of the following critical points regarding the map update process:

• USB Drive Usage: Only a special tool USB drive (J-52727-1 / NI-52727-1) is approved for this procedure. Do not use any other USB drive, as it may not work or could corrupt the data. The map data must be the only file on the USB drive used for the update.
• Safe USB Removal: It is crucial to follow the proper steps for safely removing the USB drive from the computer after downloading the map data. Failure to do so may corrupt the infotainment map data on the USB.
• Vehicle USB Port: When updating the vehicle, only insert the USB drive into a dedicated USB media port. Do not insert the USB drive into a charging port. Charging ports are typically marked with a 'lightning bolt' symbol, and using them for the update can damage the map data or the USB drive itself.
• Do Not Interrupt Update: Once the update process begins in the vehicle, please do not turn off the vehicle before the Map Update is completed. Interrupting the update could lead to system malfunctions.

Required Tools or Parts

To perform this map data recovery and update, Nissan dealers utilize specific tools and software:

• Special Tool USB Drive: Part number J-52727-1 (new part number NI-52727-1). This specific USB drive is shipped to dealers and is the only one approved for the procedure. Additional drives can be purchased from Tech-Mate.
• ASIST Downloader: This Nissan diagnostic software is used to download the correct map data files to the special USB drive.

Infotainment Map Data Versions

Depending on the specific Nissan model, different infotainment map data versions are used. Technicians refer to Table 1 in the bulletin to ensure the correct data is downloaded for the vehicle.

MODEL	INFOTAINMENT MAP DATA
Armada	PIVI17330_12_12
Maxima	PIVI17330_12_12
Pathfinder	AIVI17330_12_12
Rogue	AIVI17330_12_12
Titan/Titan XD	AIVI17330_12_12

Repair Procedure Summary

Nissan Technical Service Bulletin NTB23-004 outlines a detailed procedure for dealers to resolve the missing or corrupted map data issue. The process involves two main stages: preparing the USB drive and updating the vehicle's AV Control Unit.

1. Preparation at the Dealership:

   • Technicians ensure their CONSULT PC is connected to the internet and ASIST software is synchronized. This ensures access to the latest map data files.
   • The special tool USB drive (J-52727-1 / NI-52727-1) is inserted into the CONSULT PC. The map data is downloaded using the ASIST Downloader, which can take approximately 4 hours. This downloaded data can then be used for multiple affected vehicles.
   • After downloading, the USB drive must be safely removed from the CONSULT PC to prevent data corruption. Figure 6 in the bulletin illustrates the 'Safely Remove Hardware' icon.

2. Vehicle Update:

   • The vehicle's parking brake is set, and the engine is started and allowed to idle for 60 seconds to ensure the system loads properly and the battery retains charge during the update.
   • The prepared USB drive is inserted into the vehicle's USB media port (Figure 7). Technicians are specifically warned not to use charging ports (Figure 8).
   • After 10-30 seconds, the navigation screen will display a prompt asking to confirm the map update (Figure 9). This screen also shows the current and new map versions (e.g., Current Map Version: 17330_7_11, New Map Version: 17330_10_10) and an estimated update time (e.g., 22 minutes 38 seconds).
   • Once confirmed, the system proceeds with installing the new map version (Figure 10). The vehicle must remain on until the update is complete.
   • Upon completion, a confirmation message appears (Figure 11), and the USB drive can then be removed.

This comprehensive process ensures that the AV Control Unit receives the correct and uncorrupted map data, resolving the "The map data is missing or corrupted" error.

Owner Action

If you experience the "The map data is missing or corrupted" message on your 2021-2023 Nissan Armada, Maxima, Pathfinder, Rogue, or Titan/Titan XD, it is recommended to schedule an appointment with your authorized Nissan dealer. They have the necessary special tools, software, and trained technicians to perform the update described in TSB NTB23-004. This will resolve the Nissan Rogue corrupted map data issue and restore your navigation system's functionality.

NHTSA ID: 10231526